Indianapolis Spring Brake & Alignment

★☆☆☆☆
  • 3140 W Morris St

    Indianapolis, IN 46241-2719

    Cross street: East of Tibbs on Morris St

    Map & Directions
  • 317-243-7491

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Buyer Beware!!
Indianapolis Spring will mark up your parts astronomically and will not treat your commercial vehicle repair with a sense of urgency.

I took my commercial truck for a break inspection. It took 3 days for me to hear from anyone on the quote. To my surprise, the quote was expensive and unreasonable. They marked my parts list up $1500. I could have understood a mark up of a couple hundred dollars for convenience, but $1500 is crazy.
I was able to call a dealership, order the parts myself, and the parts were in stock. Indianapolis Spring told me it would take them 3-5 days to get the parts!?!
In the meantime, I authorized the repair of one leaf spring, which shocked me because it took another 3 days until the truck was done.
Another shocker, the final bill was more than they told me it would be. On my initial quote, I was told the inspection would be $138.50 for parts and labor. On my final bill, I was charged $177.46.
Also, the price on the final bill for the leaf spring repair was $200 over the price they listed on the quote. When I asked the rep about the price swap, he became rude and was unwilling to work with me.

The truck was taken elsewhere, and I was able to save $4000 on parts and labor total.

To all business owners and fleet supervisors, please be aware that Indianapolis Spring adds fees to your bill, that add unnecessary costs to truck maintenance. If you aren't paying close attention, it is likely you are being overcharged.
On top of all that, Indianapolis Spring had my truck for 7 days, all for a quote and a leaf spring repair. Really?
I will never be going to Indianapolis Spring again, and do not recommend their commercial truck repair service to any business or fleet supervisors.

1
★☆☆☆☆

Buyer Beware!!
Indianapolis Spring will mark up your parts astronomically and will not treat your commercial vehicle repair with a sense of urgency.

I took my commercial truck for a break inspection. It took 3 days for me to hear from anyone on the quote. To my surprise, the quote was expensive and unreasonable. They marked my parts list up $1500. I could have understood a mark up of a couple hundred dollars for convenience, but $1500 is crazy.
I was able to call a dealership, order the parts myself, and the parts were in stock. Indianapolis Spring told me it would take them 3-5 days to get the parts!?!
In the meantime, I authorized the repair of one leaf spring, which shocked me because it took another 3 days until the truck was done.
Another shocker, the final bill was more than they told me it would be. On my initial quote, I was told the inspection would be $138.50 for parts and labor. On my final bill, I was charged $177.46.
Also, the price on the final bill for the leaf spring repair was $200 over the price they listed on the quote. When I asked the rep about the price swap, he became rude and was unwilling to work with me.

The truck was taken elsewhere, and I was able to save $4000 on parts and labor total.

To all business owners and fleet supervisors, please be aware that Indianapolis Spring adds fees to your bill, that add unnecessary costs to truck maintenance. If you aren't paying close attention, it is likely you are being overcharged.
On top of all that, Indianapolis Spring had my truck for 7 days, all for a quote and a leaf spring repair. Really?
I will never be going to Indianapolis Spring again, and do not recommend their commercial truck repair service to any business or fleet supervisors.

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Message from Indianapolis Spring Brake & Alignment

* Serving Indianapolis For Over 60 Years"
* We Service All Size Trucks & RV's
* Air Cond - Installation & Service
* Brakes - Air & Hydraulic. * Custom Tube & Hose Center
* Mack & Hendrickson Rebush
* Spring & Suspension
* Total Truck Alignment - Hitches Installed
* Springs For All Makes & Models
* Cars - Trucks - Vans - RV's

 

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