Village Ace Hardware

★★★★☆
Ace: The Helpful Place
  • 910 Tahoe Blvd 103

    Incline Village, NV 89451

    Map & Directions
  • 775-831-2020

About Village Ace Hardware

Hours
Sun 9am-4:30pm, Mon-Sat 8am-5:30pm

Home & Garden

Home & Garden
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4.0 2
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They have very friendly and helpful employees

3
★★★★★

They have very friendly and helpful employees

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To be fair, there are the brief moments when you can find a employee that is helpful and happy, but fot the most part they whine to each other and customers about how busy they are.
On most occassions you are met with a surly or indifferent attitude. Their idea of customer service is to say: "They don't know, they don't have it or they will call over the loud speaker to get someone else to help you. HELP never arrives. When you approach them to inform them that no one has come to help, they always say, "Well I called them over the loud speaker" and walk away.
Clearly they believe people won't make the trip elsewhere to buy their items. Some training in customer service and product knowledge is called for. Customers don't want to hear that they have a hard time finding good help. It's your job as a successful store owner or manager to see that this training is done.
If you need some items for your fix it projects, I suggest heading in to Truckee or Carson City to get what you need.
Incline Village ACE Hardware doesn't care because they don't have to.

1
★★☆☆☆

To be fair, there are the brief moments when you can find a employee that is helpful and happy, but fot the most part they whine to each other and customers about how busy they are.
On most occassions you are met with a surly or indifferent attitude. Their idea of customer service is to say: "They don't know, they don't have it or they will call over the loud speaker to get someone else to help you. HELP never arrives. When you approach them to inform them that no one has come to help, they always say, "Well I called them over the loud speaker" and walk away.
Clearly they believe people won't make the trip elsewhere to buy their items. Some training in customer service and product knowledge is called for. Customers don't want to hear that they have a hard time finding good help. It's your job as a successful store owner or manager to see that this training is done.
If you need some items for your fix it projects, I suggest heading in to Truckee or Carson City to get what you need.
Incline Village ACE Hardware doesn't care because they don't have to.

Pros: Basic needs are sometimes met.

Cons: Bad parking, indifferent employees.

 

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