J&D Auto Body

★☆☆☆☆
  • 552 Fairway Drive

    Galt, CA 95632

    Map & Directions
  • 209-745-1595

About J&D Auto Body

Categories
  • Auto Body Paint & Repair
  • Auto Detailing
  • Auto Glass
Hours
M-F 8am-5pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • jdautobody@softcom.net
Payment Options
  • Cash
  • Financing
  • MasterCard
  • Visa

Automotive

Automotive
More choices in Galt:
Resultset_next

Tino's Mobile Car Wash

21 N Stockton St Lodi, CA

Resultset_next

Royal Detail

9277 Bendel Pl Ste 235 Elk Grove, CA

Our Staff
    Our Services

    Collision Repair & Painting

    We have the latest state-of-the-art measuring, pulling, straightening, welding, and painting equipment available in the collision industry today.
      1.0 1
      Hi! Sign in to let us know how J&D Auto Body was?
      Write a Review
      .

      Owners Jeanette and Richard Guthrie have NO CLUE what the words Customer Service mean; even though they boast of it on their web-site. Neither Jeanette nor Richard would talk with me on the phone (a 12 year resident of Galt). Instead they have their young daughter handle my multiple calls, a daughter that is feels ?The customer is always wrong?

      My son?s car was totaled and towed to their Galt facility on the 5th of November 2008. On the 6th I contacted J&D and talked with the daughter to find out what happens if we sign the title over to J&D. I was under the impression that doing so, there would be no fees due. I gave the title to my son to handle, who lives in Lodi and could not get a ride until the 11th (I believe).

      On December 2nd I received a collection notice for $441.10 I called J & D and talked with the daughter who said she never told me there would be no fees due. She assured me she has been doing this job since she was 13 years old and she always tells the customers the same thing which is ?towing fees are still due, storage fees will not stop accruing until the signed title is in our hands?. Believe me that information was not communicated to me. If it had been explained to me in that way, I would have gotten the title to them on November 7th (my day off) and I would have paid the balance due.

      On my 3rd conversation with the daughter (Jeanette not available, again), I asked for the following: 1) Provide me with a copy of your ?Posted Fees? for towing after hours and daily storage fees. 2) Stop the storage fees at November 7th (the day I could have gotten the title to J & D, if I knew fees were still accruing), and 3) a itemized bill showing the credit for the salvaged 2004 Chevrolet Impala.

      I received a call back from the daughter the next day and she said ?she talked with Jeanette, who is still not available to talk with you and she is not interested in negotiating with you at this time?.

      0
      ★☆☆☆☆

      Owners Jeanette and Richard Guthrie have NO CLUE what the words Customer Service mean; even though they boast of it on their web-site. Neither Jeanette nor Richard would talk with me on the phone (a 12 year resident of Galt). Instead they have their young daughter handle my multiple calls, a daughter that is feels ?The customer is always wrong?

      My son?s car was totaled and towed to their Galt facility on the 5th of November 2008. On the 6th I contacted J&D and talked with the daughter to find out what happens if we sign the title over to J&D. I was under the impression that doing so, there would be no fees due. I gave the title to my son to handle, who lives in Lodi and could not get a ride until the 11th (I believe).

      On December 2nd I received a collection notice for $441.10 I called J & D and talked with the daughter who said she never told me there would be no fees due. She assured me she has been doing this job since she was 13 years old and she always tells the customers the same thing which is ?towing fees are still due, storage fees will not stop accruing until the signed title is in our hands?. Believe me that information was not communicated to me. If it had been explained to me in that way, I would have gotten the title to them on November 7th (my day off) and I would have paid the balance due.

      On my 3rd conversation with the daughter (Jeanette not available, again), I asked for the following: 1) Provide me with a copy of your ?Posted Fees? for towing after hours and daily storage fees. 2) Stop the storage fees at November 7th (the day I could have gotten the title to J & D, if I knew fees were still accruing), and 3) a itemized bill showing the credit for the salvaged 2004 Chevrolet Impala.

      I received a call back from the daughter the next day and she said ?she talked with Jeanette, who is still not available to talk with you and she is not interested in negotiating with you at this time?.

      Message from J&D Auto Body

      J & D Auto Body is a family-owned-and-operated collision repair, towing, and rental car business. The owners, Jeanette and Dick Guthrie, are lifelong residents of the Galt area, and have been involved in the collision repair industry for the past 40 years. For more than 35 years, they have owned J & D Auto Body. The family operation is run with help from three of their adult children and three grandchildren. Strong community involvement and exceptional customer service have always been the operational standards of their business.

      Yext PowerListings

       

      Wait, you're the expert.

      If you've been to or used J&D Auto Body, leave a review.

      It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



      Write a Review