First Call Heating & Cooling

We had them install and AC unit in our house. We gotten a quote from Jacobs as well, but when I called back to get more details on the cost, no one ever called me back. Steve from First Call came out and answered all our questions in detail. Followed up a week later and answered more questions. He also gave us his personal cell phone to call him.\r\n\r\nHe was very honest about how well an AC unit would cool our house and the limitations (we live in an old house and he told us not to expect full cooling upstairs). He also let us know that all their ACs are the new refrigeration units that do not destroy the ozone. Jacobs guy told me that they would install an older unit because we are in an older house. Looks like he was just trying to unload old stock. \r\n\r\nSteve was on site for the install and responsive to calls even after the fact (we wanted a different thermostat). All in all, a very pleasant and professional experience.

It was cold, we were out of oil, it was the end of the day, I knew it was probably going to snow over the weekend and it was a friday. First call saved the day, and us from freezing over the nest few days. I recommend not doing the last minuteheat scramble if possible, but they are nice people and won't let you go without, even if it means staying a little overtime.