ARS Corona

★☆☆☆☆

Automotive

Automotive
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7/22/2011\nI've had several disappointing experiences in my 50 years in California, but this is the first one I've posted about! In mid June I called to set an appointment for a bi-level A/C tune up----the person on the phone was quite nice and stated we have a $99.00 special and would be able to come out in about 3 weeks. I have a very hectic schedule but the most specific they could be was a 4-hour window, so I scheduled a morning window on a Saturday for 3 weeks later. When I got home from work on Friday (the day before the appointment) I had a message on my answering machine from ARS, ""we were wondering if we could reschedule the appointment because our techs are extremely overbooked"", I immediately called but they were gone for the day. \n The next morning (the day of my appointment) I called at 8:15 and stated I had received a phone message and was unclear as to whether someone was coming out today, the response: ""give me your name and phone number and someone will get right back to you"". At 11:30 I called back and was told, ""because our techs are extremely busy we won't be coming out, sorry, we were hoping we could reschedule"".\n So, a couple of things here:\nA) don't set an appointment 30 days in advance and cancel it with basically no notice.\nB) when you call to cancel an appointment----use the word ""cancel""\nC) when someone calls with a problem--take care of it right away---don't wait for the customer to call back 3 hours later.\n This is long winded but I wanted to get all the facts down in case ARS disputes this. This is unbelievably bad customer service---I thought everyone should know. Eric C. Anaheim

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★☆☆☆☆

7/22/2011\nI've had several disappointing experiences in my 50 years in California, but this is the first one I've posted about! In mid June I called to set an appointment for a bi-level A/C tune up----the person on the phone was quite nice and stated we have a $99.00 special and would be able to come out in about 3 weeks. I have a very hectic schedule but the most specific they could be was a 4-hour window, so I scheduled a morning window on a Saturday for 3 weeks later. When I got home from work on Friday (the day before the appointment) I had a message on my answering machine from ARS, ""we were wondering if we could reschedule the appointment because our techs are extremely overbooked"", I immediately called but they were gone for the day. \n The next morning (the day of my appointment) I called at 8:15 and stated I had received a phone message and was unclear as to whether someone was coming out today, the response: ""give me your name and phone number and someone will get right back to you"". At 11:30 I called back and was told, ""because our techs are extremely busy we won't be coming out, sorry, we were hoping we could reschedule"".\n So, a couple of things here:\nA) don't set an appointment 30 days in advance and cancel it with basically no notice.\nB) when you call to cancel an appointment----use the word ""cancel""\nC) when someone calls with a problem--take care of it right away---don't wait for the customer to call back 3 hours later.\n This is long winded but I wanted to get all the facts down in case ARS disputes this. This is unbelievably bad customer service---I thought everyone should know. Eric C. Anaheim

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