Austin Absolute Garage Doors

★★★★☆
  • 1108 Lavaca #110-487 CO: AAD

    Austin, TX 78701

    Map & Directions
  • 877-812-3667

About Austin Absolute Garage Doors

Categories
  • Garage Door Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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I called Absolute with a Friday night emergency when my garage door came off the tracks and would not close. I had to go out of town later in the weekend and needed to have the door at least shut even if it had to be replaced. They were prompt and able to come out after 6 pm on a Friday which was nice. They repaired the door and told me that it was getting old but was back in working order. It did not need to be replaced immediately. Well, first time I used it Saturday morning it came off the track again and this time the top panel completely cracked from the stress. Window broke. Big mess. Already paid Absolute almost $200 and they did not fix it. I called their number that says 24 hours emergency service and left a message. I was leaving town later that day but waited for them to return my call and fix the mess they created. 2 hours later no call. I finally had to call someone else to come out and at least get the now ruined door shut so I could safely leave town. Their $200 repair now cost me a door because it now had to be replaced due to their inability to correctly repair or diagnose that the door should not be used. All weekend no call back from Absolute on my cell phone. Finally called me back Monday to apologize and --- offered to sell me a new door for about $1,000. Well, I had already made arrangements to get the door that Absolute ruined replaced by someone else since they did not call me back for over 48 hours. When i told them this and requested a refund or credit of my money they said that they would do this. Well, it is now almost 2 weeks after they told me that and suddenly they stopped returning my calls and emails and all I have on my credit card is a bill for the $200 they charged me to break my door. When I told them I was not going to buy the new door from them the communication suddenly stopped. I have the two week old assurance that I will receive credit but if that is the case why no credit? When I was charged for the shoddy work they processed that in 2 days. Use Absolute you will get a broken door for $200 and then bad follow-up customer service. They did not stand behind their work!

1
★☆☆☆☆

I called Absolute with a Friday night emergency when my garage door came off the tracks and would not close. I had to go out of town later in the weekend and needed to have the door at least shut even if it had to be replaced. They were prompt and able to come out after 6 pm on a Friday which was nice. They repaired the door and told me that it was getting old but was back in working order. It did not need to be replaced immediately. Well, first time I used it Saturday morning it came off the track again and this time the top panel completely cracked from the stress. Window broke. Big mess. Already paid Absolute almost $200 and they did not fix it. I called their number that says 24 hours emergency service and left a message. I was leaving town later that day but waited for them to return my call and fix the mess they created. 2 hours later no call. I finally had to call someone else to come out and at least get the now ruined door shut so I could safely leave town. Their $200 repair now cost me a door because it now had to be replaced due to their inability to correctly repair or diagnose that the door should not be used. All weekend no call back from Absolute on my cell phone. Finally called me back Monday to apologize and --- offered to sell me a new door for about $1,000. Well, I had already made arrangements to get the door that Absolute ruined replaced by someone else since they did not call me back for over 48 hours. When i told them this and requested a refund or credit of my money they said that they would do this. Well, it is now almost 2 weeks after they told me that and suddenly they stopped returning my calls and emails and all I have on my credit card is a bill for the $200 they charged me to break my door. When I told them I was not going to buy the new door from them the communication suddenly stopped. I have the two week old assurance that I will receive credit but if that is the case why no credit? When I was charged for the shoddy work they processed that in 2 days. Use Absolute you will get a broken door for $200 and then bad follow-up customer service. They did not stand behind their work!

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When I needed a new garage door I called a few numbers I found online. Of the ones that were still in business, most were priced too high or had a bad attitude like I was bothering them. This was the only company that was patient with me and my needs and gave a really good price. I will recommend them to everyone.

5
★★★★★

When I needed a new garage door I called a few numbers I found online. Of the ones that were still in business, most were priced too high or had a bad attitude like I was bothering them. This was the only company that was patient with me and my needs and gave a really good price. I will recommend them to everyone.

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I thought I was going to need a new garage door. I called these guys and they came to look at the problem. Turns out they did a repair and it only cost a few bucks. They could have sold me a new door. Thanks for being honest. These are the guys im calling!

5
★★★★★

I thought I was going to need a new garage door. I called these guys and they came to look at the problem. Turns out they did a repair and it only cost a few bucks. They could have sold me a new door. Thanks for being honest. These are the guys im calling!

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