Global Mechanical Solutions

★☆☆☆☆

About Global Mechanical Solutions

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Their price was great on initial installion of our A/C unit. He did our unit and our neighbors. We were pleased until we needed him to come out almost a year later to service it. We had such a hard time getting ahold of him, finding that his voicemail is full, he doesn't answer the phone, and he sometimes responds to texts.

He no-showed, no-called us on two different Saturdays that we had scheduled him, saying it must have been a communication error. We finally had an emergency situation two months later (they still had not came for the initial service call we needed him for), and water was overflowing from the drip pan in the attic.

The owner, Otha Cole returned our call at 5pm saying he would head our way. After an hour, I called him back and he said he can't find his equipment and it may be 8pm, which later turned to 12am, but he arrived at 3:15 in the morning.

When he arrived, he quickly concluded taht the water was backing up from the washer and he replaced a washer pipe and charged us for that and left. Two days later, we had the same issue, water in the pan, dripping from A/C unit, and overflow pipes still clogged.

We sent several texts to Otha and he finally called my wife (while I was at work). He told my pregnant wife to go into the attic and check various things (which he should have done when he was at the house). Long story short, we ended up with the neighbor having to come assist my wife in the attic doing what Otha should have done.

When I texted him asking when he, or someone else would be able to come back to the house to fix the issue, and I said to never tell my pregnant wife to go into the attic again, his only response text response was "I don't know who you think you are talking to!"

We now have to hire another company to come out and fix this.

DO NOT USE OTHA COLE OF GLOBAL MECHANICAL SOLUTIONS

1
★☆☆☆☆

Their price was great on initial installion of our A/C unit. He did our unit and our neighbors. We were pleased until we needed him to come out almost a year later to service it. We had such a hard time getting ahold of him, finding that his voicemail is full, he doesn't answer the phone, and he sometimes responds to texts.

He no-showed, no-called us on two different Saturdays that we had scheduled him, saying it must have been a communication error. We finally had an emergency situation two months later (they still had not came for the initial service call we needed him for), and water was overflowing from the drip pan in the attic.

The owner, Otha Cole returned our call at 5pm saying he would head our way. After an hour, I called him back and he said he can't find his equipment and it may be 8pm, which later turned to 12am, but he arrived at 3:15 in the morning.

When he arrived, he quickly concluded taht the water was backing up from the washer and he replaced a washer pipe and charged us for that and left. Two days later, we had the same issue, water in the pan, dripping from A/C unit, and overflow pipes still clogged.

We sent several texts to Otha and he finally called my wife (while I was at work). He told my pregnant wife to go into the attic and check various things (which he should have done when he was at the house). Long story short, we ended up with the neighbor having to come assist my wife in the attic doing what Otha should have done.

When I texted him asking when he, or someone else would be able to come back to the house to fix the issue, and I said to never tell my pregnant wife to go into the attic again, his only response text response was "I don't know who you think you are talking to!"

We now have to hire another company to come out and fix this.

DO NOT USE OTHA COLE OF GLOBAL MECHANICAL SOLUTIONS

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