Tri City Appliance

★★☆☆☆

About Tri City Appliance

Hours
Mon - Fri, 9am - 5pm; Sat, Sun, closed
2.0 4
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But anything but friendly and honest. The phone customer service needs more than some polishing. They are careless of you as a customer they just care about the money. They only guarantee their service for a month so after they do a crappy job that will only keep working for a month if ur applinace isnt working they charge u another service fee of 75 dollars. They even try and guess what is wrong over the phone and then charge u to come over again to fix something they should of fix on the first place!!!! STAY AWAY FROM THIS THIEFS!

0
★☆☆☆☆

But anything but friendly and honest. The phone customer service needs more than some polishing. They are careless of you as a customer they just care about the money. They only guarantee their service for a month so after they do a crappy job that will only keep working for a month if ur applinace isnt working they charge u another service fee of 75 dollars. They even try and guess what is wrong over the phone and then charge u to come over again to fix something they should of fix on the first place!!!! STAY AWAY FROM THIS THIEFS!

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My experience with Tri-City Appliance was the worst service I ever received and they were recommended by Thermador. They said the trun-around time for my oven part was 4-6 weeks when in fact I discovered should only be 7-10 days. Then, they forgot to send my part out for the repair and they held it for 13 days with nothing but a "sorry." Their inexperienced help sent my part back to me and thank goodness they refunded my service charge. Needless to say, after 15 days, I finally sent my own part in to be serviced and have found another appliance repair from Thermador.

0
★☆☆☆☆

My experience with Tri-City Appliance was the worst service I ever received and they were recommended by Thermador. They said the trun-around time for my oven part was 4-6 weeks when in fact I discovered should only be 7-10 days. Then, they forgot to send my part out for the repair and they held it for 13 days with nothing but a "sorry." Their inexperienced help sent my part back to me and thank goodness they refunded my service charge. Needless to say, after 15 days, I finally sent my own part in to be serviced and have found another appliance repair from Thermador.

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Always great service.Not cheap but "the only free cheese is in the trap!"

2
★★★★★

Always great service.Not cheap but "the only free cheese is in the trap!"

Pros: Very Professional, everybody cares.

Cons: None

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Great service, but at 25% higher than industry standard. It is even more shocking that this is a company that Home Depot endorses. I always thought of THD as good value. I 'm starting to question my opinion.

0
★☆☆☆☆

Great service, but at 25% higher than industry standard. It is even more shocking that this is a company that Home Depot endorses. I always thought of THD as good value. I 'm starting to question my opinion.

Pros: Great Service, Knowledgable

Cons: Cost

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