State Farm

★☆☆☆☆
The coverage you need. The price you want.
  • 6500 Xerxes Avenue South

    Edina, MN 55423

    Map & Directions
  • 952-925-7841

Insurance

Insurance
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Having been a customer with Mike Nelson's State Farm agency for over 20 years I was HIGHLY disappointed when we received notice (from the corporate office) that our policy was being cancelled. I would have expected a call from Mike's agency directly. After leaving two messages, he finally returned our call. We explained that we'd like to stay with State Farm and asked him to see if he could plead our case to the corporate office. He half-heartedly said he would, but never called us back. Very poor customer service. We found other insurance and called to cancel our policies with Mike on March 29. Having never received confirmation of our cancellation, I called him back on April 12 and April 21. He wasn't available either time. As of April 29, we are still waiting for confirmation of our policy cancellation and haven't received a refund check for the balance.

1
★☆☆☆☆

Having been a customer with Mike Nelson's State Farm agency for over 20 years I was HIGHLY disappointed when we received notice (from the corporate office) that our policy was being cancelled. I would have expected a call from Mike's agency directly. After leaving two messages, he finally returned our call. We explained that we'd like to stay with State Farm and asked him to see if he could plead our case to the corporate office. He half-heartedly said he would, but never called us back. Very poor customer service. We found other insurance and called to cancel our policies with Mike on March 29. Having never received confirmation of our cancellation, I called him back on April 12 and April 21. He wasn't available either time. As of April 29, we are still waiting for confirmation of our policy cancellation and haven't received a refund check for the balance.

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