Pacific Coast Tire & Service

★★★★☆
  • 2445 Santa Monica Blvd.

    Santa Monica, CA 90404

    Map & Directions
  • 310-828-2555

About Pacific Coast Tire & Service

Categories
  • Tires
  • Oil Changes
  • Auto Body Paint & Repair
  • Brake Repair
  • Automotive Repair
  • Transmission Repair
  • Car Batteries
Details
  • Brake Repair
  • Oil Changes
  • Auto Diagnostics
  • Smog Testing
  • Tune Ups
Hours
M-F 7:30am-5:30pm, Sa-Su Closed
Emails
  • scottthetireguy@gmail.com
Year Established
  • 2011
Products
  • Tires
  • Auto Services
Payment Options
  • Cash
  • MasterCard
  • Visa
Brands
  • Goodyear Tires
  • Dunlop Tires
  • Kelly Tires
  • BFGoodrich Tires
  • Bridgestone Tires
  • Carlisle Tires
  • Continental Tires
  • Cooper Tires
  • Dick Cepek Tires
  • Double Coin Tires
  • Dynatrac Tires
  • Falken Tires
  • Firestone Tires
  • Fuzion Tires
  • General Tires
  • Hankook Tires
  • Hercules Tires
  • Hi Run Tires
  • Ironman Tires
  • JK Tyre Tires
  • Kumho Tires
  • Mastercraft Tires
  • Michelin Tires
  • Nexen Tires
  • Nitto Tires
  • Pirelli Tires
  • Samson Tires
  • Super Cargo Tires
  • Sutong Tires
  • Toyo Tires
  • Uniroyal Tires
Services
  • Brake Service
  • Engine Repair
  • Preventative Maintenance
  • Transmission Service
  • Air Filter Replacement
  • Radiator Repair
  • Electrical Systems
  • Muffler Repair
  • A/C And Heating Repair
  • Monthly Checklist
  • Steering and Suspension
  • Tune-Up
  • Battery Replacement
  • Windshield Wiper Blades
  • Belts & Hose Replacement
  • Driveline Repair
  • Fluid Check
  • Headlight Restoration
  • Fleet Management
  • Tire Installation
  • Tire Balancing
  • Flat Tire Repair
  • Tire Rotation
  • TPMS Service
  • Wheel Alignments

Automotive

Automotive
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Services

Services

Brake Repair Car Audio Custom Accessories Custom Wheels Diesel Engine Service Driveline Repair Emissions Testing Front End Fuel System Service General Repair Lift, Lower, and Leveling Kits Muffler Repair Oil Changes Other Services Performance Parts Radiators Residential Roadside Assistance Shuttle Service Suspension Repair Tire Balancing Tire Installation Tire Repair Tire Rotation Transmission Repair TPMS Service Tune Up Vehicle Inspection Alignments
    3.5 2
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    .

    I first came here with a $15 oil change Groupon a few months ago. Surprisingly, I found this place to be really legit! Quite honestly, I've been to MANY oil change places and auto mechanics and have never felt that welcomed or they treat

    3
    ★★★★★

    I first came here with a $15 oil change Groupon a few months ago. Surprisingly, I found this place to be really legit! Quite honestly, I've been to MANY oil change places and auto mechanics and have never felt that welcomed or they treat

    .

    After the shop broke a part in fixing my window and kept it two extra days, I called to check the status with Scott. He was irrational, unprofessional, and super-sexist. When he said the car still might not be ready Monday, I told him that was not acceptable--they'd said the repair would take a few hours! I said he should provide a loaner or a rental. When the delay first occurred Mike had offered a rental car and I declined b/c I didn't need the car until Tuesday. Scott refused to provide one and said it was not his fault the part broke. (I'll get to that.)\n\nI never raised my voice, but Scott kept saying I was threatening him, yelling at him, and not being ""ladylike."" He began insisting my husband call him. I brought the car in and said he'd have to deal with me. So he suddenly decided he didn't want to fix the car anymore (even though the car doors were in a hundred pieces at his shop). He said to come get it b/c he didn't like ""the way I was talking to him."" I was never rude at all, but when he began threatening to not finish the work, I did tell him that if I had to come take it elsewhere, he would be paying those costs and we'd deal with it in small claims court. Then he started waffling and said he hadn't DECIDED whether he'd fix the car b/c he didn't ""like me."" Then he threatened to raise the price and charge ""bay rental"" while my car was there (those amounts weren't included in the estimate and it would've been illegal to add them w/o my consent). And he kept on insisting to speak to my husband saying that I didn't ""understand what was going on."" I told him that in 2012 it is against the law to treat women differently and only do business with husbands--so he had to speak with me. But I literally never raised my voice or said anything rude except letting him know that he'd face legal action if he refused to finish the work they agreed to do.\n\nDuring 2 separate calls, he hung up. Finally, I guess he'd had enough dealings with womenfolk and took it upon himself to look up Cliff's phone number and call him while he was 3000 miles away on business and didn't even know I was getting the car fixed. Scott then refused to speak with me any more. Cliff told him to deal with me but Scott just hung up every time I called--like an unprofessional, crazy child. Eventually Cliff spoke to him so we could at least get the car back. He told Cliff he'd finish the work IF he could leave the car on the street Tuesday night and I'd only pick it up after the shop closed. Apparently he was afraid to even face me.\n\nIn addition to being crazy, he was also dishonest. I asked the name of the broken part and he said it was a ""roller"" that had gotten brittle b/c the car was old. After he hung up, I called a local Ford dealer and they said rollers come WITH the part I was replacing and weren't sold separately. Another dealer said the same. The brittle ""old"" part they broke was actually part of the brand new item they'd ordered for me. I also asked the dealer what other parts might be needed. He said the only other part it COULD be was a ""spacer,"" but those were in stock for my car's model and available same day. So there were several lies and/or unnecessary delays.\n\nI'd warn everyone (especially women) to stay away. Scott has no respect for women and sexist mechanics jack up prices (as he threatened to do to me) or suggest unneeded repairs--especially if he doesn't think you ""understand what's going on"" or arent ""ladylike"" enough. The Bureau of Automotive Repair had me submit a written report about his practices (esp. the failure to provide a written estimate, his threats to increase the price mid-repair ""because he didn't like me,"" and his outright refusal to complete the repair while the car was in pieces). They're going to investigate. Until then, steer clear. This isn't a place that cares about your time. And they're not going to be straight with you--especially not if you're a woman.\n

    0
    ★☆☆☆☆

    After the shop broke a part in fixing my window and kept it two extra days, I called to check the status with Scott. He was irrational, unprofessional, and super-sexist. When he said the car still might not be ready Monday, I told him that was not acceptable--they'd said the repair would take a few hours! I said he should provide a loaner or a rental. When the delay first occurred Mike had offered a rental car and I declined b/c I didn't need the car until Tuesday. Scott refused to provide one and said it was not his fault the part broke. (I'll get to that.)\n\nI never raised my voice, but Scott kept saying I was threatening him, yelling at him, and not being ""ladylike."" He began insisting my husband call him. I brought the car in and said he'd have to deal with me. So he suddenly decided he didn't want to fix the car anymore (even though the car doors were in a hundred pieces at his shop). He said to come get it b/c he didn't like ""the way I was talking to him."" I was never rude at all, but when he began threatening to not finish the work, I did tell him that if I had to come take it elsewhere, he would be paying those costs and we'd deal with it in small claims court. Then he started waffling and said he hadn't DECIDED whether he'd fix the car b/c he didn't ""like me."" Then he threatened to raise the price and charge ""bay rental"" while my car was there (those amounts weren't included in the estimate and it would've been illegal to add them w/o my consent). And he kept on insisting to speak to my husband saying that I didn't ""understand what was going on."" I told him that in 2012 it is against the law to treat women differently and only do business with husbands--so he had to speak with me. But I literally never raised my voice or said anything rude except letting him know that he'd face legal action if he refused to finish the work they agreed to do.\n\nDuring 2 separate calls, he hung up. Finally, I guess he'd had enough dealings with womenfolk and took it upon himself to look up Cliff's phone number and call him while he was 3000 miles away on business and didn't even know I was getting the car fixed. Scott then refused to speak with me any more. Cliff told him to deal with me but Scott just hung up every time I called--like an unprofessional, crazy child. Eventually Cliff spoke to him so we could at least get the car back. He told Cliff he'd finish the work IF he could leave the car on the street Tuesday night and I'd only pick it up after the shop closed. Apparently he was afraid to even face me.\n\nIn addition to being crazy, he was also dishonest. I asked the name of the broken part and he said it was a ""roller"" that had gotten brittle b/c the car was old. After he hung up, I called a local Ford dealer and they said rollers come WITH the part I was replacing and weren't sold separately. Another dealer said the same. The brittle ""old"" part they broke was actually part of the brand new item they'd ordered for me. I also asked the dealer what other parts might be needed. He said the only other part it COULD be was a ""spacer,"" but those were in stock for my car's model and available same day. So there were several lies and/or unnecessary delays.\n\nI'd warn everyone (especially women) to stay away. Scott has no respect for women and sexist mechanics jack up prices (as he threatened to do to me) or suggest unneeded repairs--especially if he doesn't think you ""understand what's going on"" or arent ""ladylike"" enough. The Bureau of Automotive Repair had me submit a written report about his practices (esp. the failure to provide a written estimate, his threats to increase the price mid-repair ""because he didn't like me,"" and his outright refusal to complete the repair while the car was in pieces). They're going to investigate. Until then, steer clear. This isn't a place that cares about your time. And they're not going to be straight with you--especially not if you're a woman.\n

    Message from Pacific Coast Tire & Service

    See why Pacific Coast Tire & Service should be your choice for tires & auto repair in Santa Monica, CA:



    We are Experts...

    • We are a group of independent tire dealers that serve the needs of the tire and automotive public with leading brands of tires, quality auto parts and fast, friendly service.



    We own our own business, and we know tires.

    • We know Customer Service. We are not owned by a corporation that sells a wide variety of non-automotive products.



    We know tires, we know service, and we know how to deliver…

    • FAST FRIENDLY SERVICE that COSTS LESS!!



    We support the local little league, youth soccer, local schools as well as specific charities. We’re your neighbors. Let’s do business!

    • We sell tires that provide great satisfaction and save you money. We select and sell brands that fit the way you drive. When you’ve been selling tires for over 50 years, you have earned the title of "expert." That is Pacific Coast Tire & Service in Santa Monica, CA!

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