Kelly McKnight Wrecker Service Inc.

★★★☆☆

About Kelly McKnight Wrecker Service Inc.

2.5 2
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I'm actually writing this review in order to educate people on the towing/impound process.

1. If the police department calls a contracted vendor to tow your vehicle, the towing company does not set the price or impound rate. These rates are determined by TDLR and other authorities-NOT THE TOWING SERVICE. There are guidelines that the towing company is required by law to follow as far as pricing structure for any police/impound tow.

2. The reason your tow cost more than $50 is because diesel alone is about $3.99 a gallon in most areas. Towing services also have to: insure the drivers, provide training and licenses to the drivers, pay rent and utilities at their locations, pay different fees and costs associated with owning and operating a legal towing service. Trucks have to be maintained and pass not only a state inspection, but city inspections as well. Certain equipment is required to tow certain kinds of cars. Specialty hookups are required for luxury or foreign cars such as BMWs, Teslas, Volvos. Safety and state incident management training for drivers can cost thousands of dollars a year.

3. The driver does not get to keep the money. Generally, the drivers are paid on commission. This means they only receive a small percentage of the tow. The total cost of the tow goes to cover fuel, overhead costs, and other expenses such as paying the dispatchers and other office personnel.

4. If your car is totaled, sitting on flats, have broken axles, huge rims, special body trims, sits 2 inches off the ground, is in a ditch, on a curb, or any other circumstance causing the tow to have an advanced difficulty level to load/unload, the price goes up. It's kindof like a haircut only vs. shampoo, haircut, and blowout. Additional services require an additional fee.

5. Needing to have a car towed on occasion is part of owning a car. Check your insurance policy to see if you're covered for tows. If your car breaks down call your insurance company and they will call a vendor to set up a tow for you if you're covered. If your car is stolen and impounded or wrecked and impounded, and you are covered, let your insurance company handle it.

6. If you aren't the registered owner of an impounded vehicle, the towing company isn't required to give you any information. The legal owner of the car is the only person with access to the vehicle. The laws and regulations are accessible on the TDLR website.

These are the reasons why I didn't get upset when Kelly McKnight towed my car. They arrived in a reasonable amount of time, the driver was polite, and I believe I paid a fair charge for the services rendered.

My advice to car owners is that if you aren't prepared to pay the costs associated with owning a vehicle-check out public transportation options in your area or purchase a bicycle.

4
★★★★☆

I'm actually writing this review in order to educate people on the towing/impound process.

1. If the police department calls a contracted vendor to tow your vehicle, the towing company does not set the price or impound rate. These rates are determined by TDLR and other authorities-NOT THE TOWING SERVICE. There are guidelines that the towing company is required by law to follow as far as pricing structure for any police/impound tow.

2. The reason your tow cost more than $50 is because diesel alone is about $3.99 a gallon in most areas. Towing services also have to: insure the drivers, provide training and licenses to the drivers, pay rent and utilities at their locations, pay different fees and costs associated with owning and operating a legal towing service. Trucks have to be maintained and pass not only a state inspection, but city inspections as well. Certain equipment is required to tow certain kinds of cars. Specialty hookups are required for luxury or foreign cars such as BMWs, Teslas, Volvos. Safety and state incident management training for drivers can cost thousands of dollars a year.

3. The driver does not get to keep the money. Generally, the drivers are paid on commission. This means they only receive a small percentage of the tow. The total cost of the tow goes to cover fuel, overhead costs, and other expenses such as paying the dispatchers and other office personnel.

4. If your car is totaled, sitting on flats, have broken axles, huge rims, special body trims, sits 2 inches off the ground, is in a ditch, on a curb, or any other circumstance causing the tow to have an advanced difficulty level to load/unload, the price goes up. It's kindof like a haircut only vs. shampoo, haircut, and blowout. Additional services require an additional fee.

5. Needing to have a car towed on occasion is part of owning a car. Check your insurance policy to see if you're covered for tows. If your car breaks down call your insurance company and they will call a vendor to set up a tow for you if you're covered. If your car is stolen and impounded or wrecked and impounded, and you are covered, let your insurance company handle it.

6. If you aren't the registered owner of an impounded vehicle, the towing company isn't required to give you any information. The legal owner of the car is the only person with access to the vehicle. The laws and regulations are accessible on the TDLR website.

These are the reasons why I didn't get upset when Kelly McKnight towed my car. They arrived in a reasonable amount of time, the driver was polite, and I believe I paid a fair charge for the services rendered.

My advice to car owners is that if you aren't prepared to pay the costs associated with owning a vehicle-check out public transportation options in your area or purchase a bicycle.

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They towed my car Monday, February 10, 2014 at 9:00 p.m. from Arlington. When I called to say I was coming to pick up my 2 pool cues (valued at $1,400) I was told there were no pool cues in my car. They are theives!

1
★☆☆☆☆

They towed my car Monday, February 10, 2014 at 9:00 p.m. from Arlington. When I called to say I was coming to pick up my 2 pool cues (valued at $1,400) I was told there were no pool cues in my car. They are theives!

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