Champion Motorsports

★★☆☆☆

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3050 Bristol St Costa Mesa, CA

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22701 Pelican Hill Rd S Newport Coast, CA

2.3333 3
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Melanie, I have been working for Champion Motorcycles for almost 20 years and love this industry and want it to be a positive experience for all. While I know it is not my intention to hurt but to help people I do not feel that our recent telephone conversation did anything to resolve the situation for you. I think there is some misunderstanding on your part with regard to submitting the credit information to HSBC and their issuance of the Yamaha card. When you and your fianc came to the shop we agreed to see what I could get him approved for and, as you stated, he wanted to know what tier he would qualify for on the Yamaha card. In order to determine this it is necessary to submit an online credit application using name, address, social security number, employment information, time at job, rent amount and income. The lender then tells me what the interest rate and credit limit will be. I assumed you know that meant the credit line is established at that time and is available to use (or not to use). If another ... Champion Motorcycles for almost 20 years and love this industry and want it to be a positive experience for all. While I know it is not my intention to hurt but to help people I do not feel that our recent telephone conversation did anything to resolve the situation for you. I think there is some misunderstanding on your part with regard to submitting the credit information to HSBC and their issuance of the Yamaha card. When you and your fianc came to the shop we agreed to see what I could get him approved for and, as you stated, he wanted to know what tier he would qualify for on the Yamaha card. In order to determine this it is necessary to submit an online credit application using name, address, social security number, employment information, time at job, rent amount and income. The lender then tells me what the interest rate and credit limit will be. I assumed you know that meant the credit line is established at that time and is available to use (or not to use). If another dealer told you that this is not normal business practice then they are taking advantage of the situation and being dishonest by telling you that. As indicated to you, we would have been happy to contact Yamaha/HSBC and request the credit line be closed but we were informed that you had already used the card for a purchase. You have accused me of doing something wrong, but I feel this is simply an unfortunate misunderstanding. -Dave

2
★★★★★

Melanie, I have been working for Champion Motorcycles for almost 20 years and love this industry and want it to be a positive experience for all. While I know it is not my intention to hurt but to help people I do not feel that our recent telephone conversation did anything to resolve the situation for you. I think there is some misunderstanding on your part with regard to submitting the credit information to HSBC and their issuance of the Yamaha card. When you and your fianc came to the shop we agreed to see what I could get him approved for and, as you stated, he wanted to know what tier he would qualify for on the Yamaha card. In order to determine this it is necessary to submit an online credit application using name, address, social security number, employment information, time at job, rent amount and income. The lender then tells me what the interest rate and credit limit will be. I assumed you know that meant the credit line is established at that time and is available to use (or not to use). If another ... Champion Motorcycles for almost 20 years and love this industry and want it to be a positive experience for all. While I know it is not my intention to hurt but to help people I do not feel that our recent telephone conversation did anything to resolve the situation for you. I think there is some misunderstanding on your part with regard to submitting the credit information to HSBC and their issuance of the Yamaha card. When you and your fianc came to the shop we agreed to see what I could get him approved for and, as you stated, he wanted to know what tier he would qualify for on the Yamaha card. In order to determine this it is necessary to submit an online credit application using name, address, social security number, employment information, time at job, rent amount and income. The lender then tells me what the interest rate and credit limit will be. I assumed you know that meant the credit line is established at that time and is available to use (or not to use). If another dealer told you that this is not normal business practice then they are taking advantage of the situation and being dishonest by telling you that. As indicated to you, we would have been happy to contact Yamaha/HSBC and request the credit line be closed but we were informed that you had already used the card for a purchase. You have accused me of doing something wrong, but I feel this is simply an unfortunate misunderstanding. -Dave

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My fiance researches for weeks before a big purchase, is very diligent w/ his finances & knows his limits and when something is out of the question. He did his calculations, found out what other people paid for the same bike, & figured out what he was willing to pay.

He took his first trip to Champion to see the bike & what price they would offer him & find out about financing. Since this was his first trip, he had no intention of making a purchase that day. Salesman Dave asked my fiance "How's your credit?" My fiance knows he has great credit, but didn't know his exact score. Dave said "Let's check your credit." My fiance was fine w/ that, bc he wanted to know what tier he would fall under for financing. My fiance knew Dave was going to run his credit, BUT he didn't know that Dave was actually going to open up a Yamaha HSBC account for him... until 2 weeks later when he got the papers from HSBC in the mail that he was approved for $xx,000 line of credit for Yamaha financing. My fiance NEVER filled out a CC app & Dave never said he was opening an account. All he told my fiance after "running his credit" was what APR he qualified for. My fiance left w/o knowing that the dealership had just signed him up for a CC.

It doesn't seem normal to me that a dealership open up a CC account for people w/o explicitly saying so. Why the heck would he want to open an account when he didn't even make a deal or agree to purchase a bike yet? Do they do this to everyone before they even start to negotiate? What if my fiance wasn't even going to end up buying a bike?!

I called today to talk to Dave to let him know that what happened was NOT cool. ANYONE who knows me knows that I am such a quiet, soft spoken person, & Dave goes "You are just calling me because you need someone to yell at." FYI, I was not yelling. He told me that my call was useless & that he did nothing wrong. I told him yes, you opened up a CC for my fiance w/o his permission. Dave said "It does not affect his credit. Obviously if I'm checking his credit, I'm opening an account." Since WHEN does opening a CC have no impact on your credit & since WHEN does checking someone's credit automatically equate to opening an account?! When our apartment did a credit check, did they open up a CC account for us? No!

I told him that all I wanted to do was let him know that what he did was not right. Then he said, "There are obviously other things wrong in your life. You should be calling a counselor, not me." WOW. I was so frustrated, but since I'm rarely confrontational & he kept saying the same things I gave up & said bye. Who says this kind of stuff to a person?

Dave is SO lucky that my fiance ended up buying a bike (somewhere else of course) & using the Yamaha HSBC account. But what do you know... the place he ended up buying his bike from this weekend said that they also had another guy come in very upset that Champion had done the same EXACT thing to him, opening a CC w/o him knowing! So my fiance was not the first Champion had done this to.

There's a difference between checking someone's credit & actually OPENING UP an account for them. Is it so hard to tell a person that you are going to OPEN an account for them to know what they qualify for? People can easily think that you are just checking if their score is good enough to qualify for a certain APR, & not that you need to open a CC to know what tier you would fall under (such as credit checks run by apartments, employers).

What the heck kind of "man" tells a woman that there has to be other things wrong in her life & that she needs to call a counselor instead? People usually have to ask me to repeat myself because I'm shy & quiet! I always let things slide & it takes a lot to upset me. Just because I had the cojones to inform you that what you did was not right does not mean you need to make stupid, incorrect assumptions & try to attack me personally.

0
★☆☆☆☆

My fiance researches for weeks before a big purchase, is very diligent w/ his finances & knows his limits and when something is out of the question. He did his calculations, found out what other people paid for the same bike, & figured out what he was willing to pay.

He took his first trip to Champion to see the bike & what price they would offer him & find out about financing. Since this was his first trip, he had no intention of making a purchase that day. Salesman Dave asked my fiance "How's your credit?" My fiance knows he has great credit, but didn't know his exact score. Dave said "Let's check your credit." My fiance was fine w/ that, bc he wanted to know what tier he would fall under for financing. My fiance knew Dave was going to run his credit, BUT he didn't know that Dave was actually going to open up a Yamaha HSBC account for him... until 2 weeks later when he got the papers from HSBC in the mail that he was approved for $xx,000 line of credit for Yamaha financing. My fiance NEVER filled out a CC app & Dave never said he was opening an account. All he told my fiance after "running his credit" was what APR he qualified for. My fiance left w/o knowing that the dealership had just signed him up for a CC.

It doesn't seem normal to me that a dealership open up a CC account for people w/o explicitly saying so. Why the heck would he want to open an account when he didn't even make a deal or agree to purchase a bike yet? Do they do this to everyone before they even start to negotiate? What if my fiance wasn't even going to end up buying a bike?!

I called today to talk to Dave to let him know that what happened was NOT cool. ANYONE who knows me knows that I am such a quiet, soft spoken person, & Dave goes "You are just calling me because you need someone to yell at." FYI, I was not yelling. He told me that my call was useless & that he did nothing wrong. I told him yes, you opened up a CC for my fiance w/o his permission. Dave said "It does not affect his credit. Obviously if I'm checking his credit, I'm opening an account." Since WHEN does opening a CC have no impact on your credit & since WHEN does checking someone's credit automatically equate to opening an account?! When our apartment did a credit check, did they open up a CC account for us? No!

I told him that all I wanted to do was let him know that what he did was not right. Then he said, "There are obviously other things wrong in your life. You should be calling a counselor, not me." WOW. I was so frustrated, but since I'm rarely confrontational & he kept saying the same things I gave up & said bye. Who says this kind of stuff to a person?

Dave is SO lucky that my fiance ended up buying a bike (somewhere else of course) & using the Yamaha HSBC account. But what do you know... the place he ended up buying his bike from this weekend said that they also had another guy come in very upset that Champion had done the same EXACT thing to him, opening a CC w/o him knowing! So my fiance was not the first Champion had done this to.

There's a difference between checking someone's credit & actually OPENING UP an account for them. Is it so hard to tell a person that you are going to OPEN an account for them to know what they qualify for? People can easily think that you are just checking if their score is good enough to qualify for a certain APR, & not that you need to open a CC to know what tier you would fall under (such as credit checks run by apartments, employers).

What the heck kind of "man" tells a woman that there has to be other things wrong in her life & that she needs to call a counselor instead? People usually have to ask me to repeat myself because I'm shy & quiet! I always let things slide & it takes a lot to upset me. Just because I had the cojones to inform you that what you did was not right does not mean you need to make stupid, incorrect assumptions & try to attack me personally.

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Here's my experience. I bought a Ninja 650R using the Costco program from champion. The costco program is great, but I did not like the rear fender. I knew a fender eliminator kit existed so I wanted that as part of the package to make sure everything was right with my new bike. The salesman told me the kit was in and they could install it right there so I went ahead with the purchase of the bike. After the paperwork, they sent me to the parts department to get the kit and it was not in stock and the salesman must have thought it was the ninja 250 kit I needed. They would call me when the kit was in to schedule installation. I had already paid for the kit and installation.Two weeks passed and I had not heard anything about my kit so I called and it was in. Getting it installed was easy, not problems getting an appoinment. But, before they installed the kit I was informed the kit was illegal AND the stock turn signals would not fit. They did install a pair of aftermarket lights for free. I drove the bike home and to work the next day when I noticed the license plate holder was about to fall off and the bolt was missing. I called and they told me they would check everything. When I brought my bike in they told me that was a common problem. They secured the holder and sent me on my way. When I got home I double-checked the kit. The license plate holder had been broken, there was a scratch on the turn signal AND one of the turn signals was not working. I was pissed so I called and asked for a manager. He expressed simpathy and ask what could be done to make things right. I told him I had already made to additional trips to his dealership and wanted come credit for my time. He said he would talk to the other managers to see what he could do. When I bought my bike in they told me the buld was bad and they replaced the entire turn signal because they were unable to replace the bulb because the aftermarket signals were too hard to work on. I spoke with the manager and he asked exactly what I wanted and I requested reimbursement of the installation costs. I explained I had made 3 extra trips to his dealership and if I had to pay for their time ($80 /hour) it would be well over $160. He said he would talk to the owner and see what he could do. I followed up the next day and the manager said he would not reimburse me anything and all he could offer was 20% off my 600 mile checkup. I told him I wouldn't bring my bike in for a check-up when his dealership couldn't even put a fender elimination kit on correctly after a SECOND attempt.
I feel the salesman told me what it would take to make the sale, then the manager made sure he made me feel I was going to be taken care of when I was on site so I could not influence his other customers, knowing all along he was not going to reimburse me anything. BEWARE!!

0
★☆☆☆☆

Here's my experience. I bought a Ninja 650R using the Costco program from champion. The costco program is great, but I did not like the rear fender. I knew a fender eliminator kit existed so I wanted that as part of the package to make sure everything was right with my new bike. The salesman told me the kit was in and they could install it right there so I went ahead with the purchase of the bike. After the paperwork, they sent me to the parts department to get the kit and it was not in stock and the salesman must have thought it was the ninja 250 kit I needed. They would call me when the kit was in to schedule installation. I had already paid for the kit and installation.Two weeks passed and I had not heard anything about my kit so I called and it was in. Getting it installed was easy, not problems getting an appoinment. But, before they installed the kit I was informed the kit was illegal AND the stock turn signals would not fit. They did install a pair of aftermarket lights for free. I drove the bike home and to work the next day when I noticed the license plate holder was about to fall off and the bolt was missing. I called and they told me they would check everything. When I brought my bike in they told me that was a common problem. They secured the holder and sent me on my way. When I got home I double-checked the kit. The license plate holder had been broken, there was a scratch on the turn signal AND one of the turn signals was not working. I was pissed so I called and asked for a manager. He expressed simpathy and ask what could be done to make things right. I told him I had already made to additional trips to his dealership and wanted come credit for my time. He said he would talk to the other managers to see what he could do. When I bought my bike in they told me the buld was bad and they replaced the entire turn signal because they were unable to replace the bulb because the aftermarket signals were too hard to work on. I spoke with the manager and he asked exactly what I wanted and I requested reimbursement of the installation costs. I explained I had made 3 extra trips to his dealership and if I had to pay for their time ($80 /hour) it would be well over $160. He said he would talk to the owner and see what he could do. I followed up the next day and the manager said he would not reimburse me anything and all he could offer was 20% off my 600 mile checkup. I told him I wouldn't bring my bike in for a check-up when his dealership couldn't even put a fender elimination kit on correctly after a SECOND attempt.
I feel the salesman told me what it would take to make the sale, then the manager made sure he made me feel I was going to be taken care of when I was on site so I could not influence his other customers, knowing all along he was not going to reimburse me anything. BEWARE!!

 

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