Round Rock Family Dental Ctr

★☆☆☆☆
  • 2000 I H 35 S Ste K1

    Round Rock, TX 78681

    Map & Directions
  • 512-255-7839

About Round Rock Family Dental Ctr

Hours
Mon-Thu 8am-1pm
1.0 4
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This dentist office's horrible customer service ultimately cost me $20,000. Following insurance snafu, they mailed a bill to a years-outdated address. Months passed, and I was entirely unaware of both the snafu and bill. The worst part was that I came in for next cleaning and they never even mentioned that a prior bill was pending. They then submitted the $100 bill to a collection agency, which sent notification to the same years-outdated address, and no one even informed me. The collection agency damaged my credit rating, just weeks before I secured a new mortgage. This dentist office ultimately bumped my 30-year interest rate up by 0.5 points. When I asked how this happened, they stated that they simply followed all their policies correctly, that they do the same to all patients, and that they have no plans to change their approach. Proceed at your own risk...

0
★☆☆☆☆

This dentist office's horrible customer service ultimately cost me $20,000. Following insurance snafu, they mailed a bill to a years-outdated address. Months passed, and I was entirely unaware of both the snafu and bill. The worst part was that I came in for next cleaning and they never even mentioned that a prior bill was pending. They then submitted the $100 bill to a collection agency, which sent notification to the same years-outdated address, and no one even informed me. The collection agency damaged my credit rating, just weeks before I secured a new mortgage. This dentist office ultimately bumped my 30-year interest rate up by 0.5 points. When I asked how this happened, they stated that they simply followed all their policies correctly, that they do the same to all patients, and that they have no plans to change their approach. Proceed at your own risk...

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Odd that I chose this place by reading a positive review and now coming back to leaving a negative review. I am not sure how much business they will lose but looks like they don't care.
I had cleaning there over a year ago and moved from Round Rock to Dallas. I received a bill for not showing up for appointment. I called and told them I left the city 9 months ago. Apparently, they made a recurring appointment. I never made the appointment and never received a letter or call. The office receptionist said they always call to which I responded that if there is any evidence they call, I will pay but if not then it is not a fair charge.
I asked for all the phone number they call from search through my phone statement and there was no call from their office. I called back notified and asked to remove the charge. The receptionist said he will let office manager know. Few months later I had a collection call with multiple late fee charges. I called their office numerous times, can??t get hold of anyone and finally paid the overcharged billed to avoid credit related issue.
How can you run a business like that? I was a patient who called for a bill several times when it was mischarge and was very reasonable. They are just trying to push away customers.

0
★☆☆☆☆

Odd that I chose this place by reading a positive review and now coming back to leaving a negative review. I am not sure how much business they will lose but looks like they don't care.
I had cleaning there over a year ago and moved from Round Rock to Dallas. I received a bill for not showing up for appointment. I called and told them I left the city 9 months ago. Apparently, they made a recurring appointment. I never made the appointment and never received a letter or call. The office receptionist said they always call to which I responded that if there is any evidence they call, I will pay but if not then it is not a fair charge.
I asked for all the phone number they call from search through my phone statement and there was no call from their office. I called back notified and asked to remove the charge. The receptionist said he will let office manager know. Few months later I had a collection call with multiple late fee charges. I called their office numerous times, can??t get hold of anyone and finally paid the overcharged billed to avoid credit related issue.
How can you run a business like that? I was a patient who called for a bill several times when it was mischarge and was very reasonable. They are just trying to push away customers.

Pros: Nice facility and medical staff

Cons: Terrible office staff and billing policies

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Very inconsiderate, not ready to listen.. Horrible Team

0
★☆☆☆☆

Very inconsiderate, not ready to listen.. Horrible Team

Cons: Bad Staff

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WOW, WHAT HORRIBLE SERVICE THE DENTIST ASSISTANT WAS A HUGE HISPANIC GIRL THAT NEARLY LEFT ME SCREMING IN PAIN. THE DENTIST LUCKILLY CAME TO MY RESCUE, PROVIDING SOME-WHAT QUALITY CARE. MY JAW WAS SORE FOR A FEW DAYS, SOMEONE NEEDS TO TEACH THIS DENTIST OFFICE HOW TO TREAT THERE CUSTOMERS.

MANY NEWS 8 VIEWERS HAVE COMMENTED THAT THIS JUST IS NOT THE PLACE TO GO.

www.news8austin.co m /content/contact_us/ contact_news_8/

0
★☆☆☆☆

WOW, WHAT HORRIBLE SERVICE THE DENTIST ASSISTANT WAS A HUGE HISPANIC GIRL THAT NEARLY LEFT ME SCREMING IN PAIN. THE DENTIST LUCKILLY CAME TO MY RESCUE, PROVIDING SOME-WHAT QUALITY CARE. MY JAW WAS SORE FOR A FEW DAYS, SOMEONE NEEDS TO TEACH THIS DENTIST OFFICE HOW TO TREAT THERE CUSTOMERS.

MANY NEWS 8 VIEWERS HAVE COMMENTED THAT THIS JUST IS NOT THE PLACE TO GO.

www.news8austin.co m /content/contact_us/ contact_news_8/

Pros: NEARBY LOCATION

Cons: POOR PROFFESIONAL TECHNIQUE

 

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