TL Tillett's Automotive, Inc.

★★★★★
  • 1426 Petaluma Hill Rd

    Santa Rosa, CA 95404

    Map & Directions
  • 707-527-7615

Automotive

Automotive
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I get my oil changed at Tillett's as a way to keep tabs on how my high mileage car is doing mechanically. They keep me posted on what maintenance is on the horizon. They stick to their schedule and I am in and out of there quickly. Staff is always helpful and polite. They even have wireless if I need to get work done.

5
★★★★★

I get my oil changed at Tillett's as a way to keep tabs on how my high mileage car is doing mechanically. They keep me posted on what maintenance is on the horizon. They stick to their schedule and I am in and out of there quickly. Staff is always helpful and polite. They even have wireless if I need to get work done.

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Tom, Joanne and Andrea are always friendly and really great to work with. They offer loaner cars, but this time I chose to hang out and have some coffee in their comfortable waiting room and catch up on my e-mails while they did a break job and routine maintenance on my Impreza. Everything was done as I'd anticipated and right on schedule. I can always depend on Tillet's Automotive because it's locally owned by a terrific family with solid ethics. They've always come through for us.

5
★★★★★

Tom, Joanne and Andrea are always friendly and really great to work with. They offer loaner cars, but this time I chose to hang out and have some coffee in their comfortable waiting room and catch up on my e-mails while they did a break job and routine maintenance on my Impreza. Everything was done as I'd anticipated and right on schedule. I can always depend on Tillet's Automotive because it's locally owned by a terrific family with solid ethics. They've always come through for us.

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Tillett's is a family run business. From the start, they have been very helpful and accommodating. I feel confident that every time I need car help, they will be there to provide excellent service. I highly recommend them to anyone needing Subaru car service or car advice. P.S. Tom also manages to recondition and sell used Subarus. I would feel completely confident buying one of these when it comes time to part with my current vehicle.

5
★★★★★

Tillett's is a family run business. From the start, they have been very helpful and accommodating. I feel confident that every time I need car help, they will be there to provide excellent service. I highly recommend them to anyone needing Subaru car service or car advice. P.S. Tom also manages to recondition and sell used Subarus. I would feel completely confident buying one of these when it comes time to part with my current vehicle.

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I love that I have a local option for my Subaru service and appreciate their attention to detail and customer service as well as fantastic repair skills.

5
★★★★★

I love that I have a local option for my Subaru service and appreciate their attention to detail and customer service as well as fantastic repair skills.

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Tom and Family is top notch! They take care of their customers. Fast and friendly service as always!

5
★★★★★

Tom and Family is top notch! They take care of their customers. Fast and friendly service as always!

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The folks there are always friendly and provide great service. They fit me into their schedule, convenient or not. I feel safe knowing their work is good.

5
★★★★★

The folks there are always friendly and provide great service. They fit me into their schedule, convenient or not. I feel safe knowing their work is good.

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Everything went wonderfully and I always feel both my car and me are well cared for. Quick service, knowledgeable and helpful technicians

5
★★★★★

Everything went wonderfully and I always feel both my car and me are well cared for. Quick service, knowledgeable and helpful technicians

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Exceptional service, I always feel like they do things for me that

5
★★★★★

Exceptional service, I always feel like they do things for me that

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My two experiences thus far are totally positive. Everyone is friendly; answer all my questions, accommodating, reasonable prices. I feel very comfortable having my 1999 Subaru serviced by TL Tillett's.

5
★★★★★

My two experiences thus far are totally positive. Everyone is friendly; answer all my questions, accommodating, reasonable prices. I feel very comfortable having my 1999 Subaru serviced by TL Tillett's.

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Excellent service as usual, friendly, helpful and fast! Always the best! Reliable, flexible, helpful. Thanks for everything!

5
★★★★★

Excellent service as usual, friendly, helpful and fast! Always the best! Reliable, flexible, helpful. Thanks for everything!

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I was very pleased with the fast service that they gave me and would definitely refer future customers to them.

5
★★★★★

I was very pleased with the fast service that they gave me and would definitely refer future customers to them.

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Excellent service, very caring staff. Most trustworthy mechanic in over thirty years as a car owner.

5
★★★★★

Excellent service, very caring staff. Most trustworthy mechanic in over thirty years as a car owner.

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Trustworthy, friendly, and very helpful. Highly recommend TL Tillett's! I also like getting a loaner car if necessary.

5
★★★★★

Trustworthy, friendly, and very helpful. Highly recommend TL Tillett's! I also like getting a loaner car if necessary.

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Great service as always! We recommend Tillets to everyone. In and out and with a loaner - what could be better

5
★★★★★

Great service as always! We recommend Tillets to everyone. In and out and with a loaner - what could be better

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"Although I brought in my car to have a puncture plugged, the puncture was in such a place that it could not be fixed; and what's worse, I needed to buy 4 new tires.
Since I have a long trusting relationship with Tom, I was confident that the expensive fix was appropriate,"

5
★★★★★

"Although I brought in my car to have a puncture plugged, the puncture was in such a place that it could not be fixed; and what's worse, I needed to buy 4 new tires.
Since I have a long trusting relationship with Tom, I was confident that the expensive fix was appropriate,"

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"Tillet's is the 'BEST'
I can rely on excellent care for my car from them.
I have been a faithful customer for over 10 years.
I recommend them to anyone that drives a Subaru!"

5
★★★★★

"Tillet's is the 'BEST'
I can rely on excellent care for my car from them.
I have been a faithful customer for over 10 years.
I recommend them to anyone that drives a Subaru!"

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How hard is it to find an honest mechanic who also knows what they are doing? I found mine at Tillett's Automotive. I drive 40 miles to bring my Outback to Tillett's, and it has always been worth the drive. They look beyond the repair and make sure my entire car is safe and sound, every time it's in the shop. I've tried others, but Tillett's beat them all for price and quality of service.

5
★★★★★

How hard is it to find an honest mechanic who also knows what they are doing? I found mine at Tillett's Automotive. I drive 40 miles to bring my Outback to Tillett's, and it has always been worth the drive. They look beyond the repair and make sure my entire car is safe and sound, every time it's in the shop. I've tried others, but Tillett's beat them all for price and quality of service.

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I have been a patron of Tillett's for several years. They are up front and honest with talking about service and trouble-shooting problems. They charge reasonable prices and take your cars service sincerely. I have been extremely happy with their efficiency and timely service.

5
★★★★★

I have been a patron of Tillett's for several years. They are up front and honest with talking about service and trouble-shooting problems. They charge reasonable prices and take your cars service sincerely. I have been extremely happy with their efficiency and timely service.

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Found a light for me from a yard saving me tons of money with next day install. Although they would have gotten me a new one if I wanted to go that route. Why anyone would be going anywhere else but here for their Subaru servicing is something I do not understand.

5
★★★★★

Found a light for me from a yard saving me tons of money with next day install. Although they would have gotten me a new one if I wanted to go that route. Why anyone would be going anywhere else but here for their Subaru servicing is something I do not understand.

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They provided a professional and friendly atmosphere upon my arrival for my appointment. They kept me updated on any changes that occurred during the service of my vehicle, which is very important to me as a customer

5
★★★★★

They provided a professional and friendly atmosphere upon my arrival for my appointment. They kept me updated on any changes that occurred during the service of my vehicle, which is very important to me as a customer

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I've been having recurring alternator issues for the past 8 months (presently on third alternator!). This would be a much more frustrating experience if it were not for Tillets' willingness to stand behind their warranty on parts and work. Thanks!

5
★★★★★

I've been having recurring alternator issues for the past 8 months (presently on third alternator!). This would be a much more frustrating experience if it were not for Tillets' willingness to stand behind their warranty on parts and work. Thanks!

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Tom knows his Subaru's....pleasant office staff..honest, fair pricing...accommodating when you have a crisis and can't wait for an appointment...plus the cleanest bathroom in Santa Rosa !!

5
★★★★★

Tom knows his Subaru's....pleasant office staff..honest, fair pricing...accommodating when you have a crisis and can't wait for an appointment...plus the cleanest bathroom in Santa Rosa !!

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Tom was able to diagnosis my car with the motorboat imitation I hummed at him while explaining the problem. He really listened to what I had to say and didn't treat me like an idiot. The car was fixed to my satisfaction, at a reasonable price and in a timely fashion. As usual I am very satisfied with Tillet's.

5
★★★★★

Tom was able to diagnosis my car with the motorboat imitation I hummed at him while explaining the problem. He really listened to what I had to say and didn't treat me like an idiot. The car was fixed to my satisfaction, at a reasonable price and in a timely fashion. As usual I am very satisfied with Tillet's.

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"I have referred 4 Subaru owners to Tillet's and all of them have been equally happy.
Tom Tillet also gave me an excellent referral when I needed some radio/player work done."

5
★★★★★

"I have referred 4 Subaru owners to Tillet's and all of them have been equally happy.
Tom Tillet also gave me an excellent referral when I needed some radio/player work done."

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I have been a faithful customer for over a decade. Tillet's has never failed to provide excellent service in all respects. The work is always complete. The estimate is always accurate and reasonable. They have always offered a loaner car at no additional cost.

5
★★★★★

I have been a faithful customer for over a decade. Tillet's has never failed to provide excellent service in all respects. The work is always complete. The estimate is always accurate and reasonable. They have always offered a loaner car at no additional cost.

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Marv was especially helpful in providing a loaner car close to my home in Sebastopol, saving me the drive to and from Tilletts. What a guy! Thank you!

5
★★★★★

Marv was especially helpful in providing a loaner car close to my home in Sebastopol, saving me the drive to and from Tilletts. What a guy! Thank you!

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They take your car seriously. They try to provide an honest and fair quote.

5
★★★★★

They take your car seriously. They try to provide an honest and fair quote.

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Captain really nailed it this time. I had come in about a month ago and I had heard a kid (not more than 23) come in and complain about service that he claimed had wrecked his car. He was just looking for an outlet to complain because I heard everyone from Tillet's try and resolve the issue with the customer but he was having none of it. He was very rude and not responsive, and his tale didn't add up. Anyways fast forward to yesterday and Marv remembered me from that day and said that sincere I had to endure that incident, the oil filter was going to be done for free. WOW! Seriously, THAT is definitely a good way to make a customer's experience a memorable one AND keep that customer coming back :) I am sure it's personal touch like that that keeps most people I know raving happy about Tillet's.

5
★★★★★

Captain really nailed it this time. I had come in about a month ago and I had heard a kid (not more than 23) come in and complain about service that he claimed had wrecked his car. He was just looking for an outlet to complain because I heard everyone from Tillet's try and resolve the issue with the customer but he was having none of it. He was very rude and not responsive, and his tale didn't add up. Anyways fast forward to yesterday and Marv remembered me from that day and said that sincere I had to endure that incident, the oil filter was going to be done for free. WOW! Seriously, THAT is definitely a good way to make a customer's experience a memorable one AND keep that customer coming back :) I am sure it's personal touch like that that keeps most people I know raving happy about Tillet's.

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I love getting my car fixed at Tilletts! It's like going to see friends who fix your car promptly and just for what they said. Very nice people.

5
★★★★★

I love getting my car fixed at Tilletts! It's like going to see friends who fix your car promptly and just for what they said. Very nice people.

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We have been coming to Tillett's to care for our SVX for many years, since they were in a small garage, and the service and professional care has always been outstanding. It is a great accomplishment for them to grow the business and keep up the great level of service. We always enthusiastically recommend Tillett's!

5
★★★★★

We have been coming to Tillett's to care for our SVX for many years, since they were in a small garage, and the service and professional care has always been outstanding. It is a great accomplishment for them to grow the business and keep up the great level of service. We always enthusiastically recommend Tillett's!

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Great work "Pearl" our Subaru love's Tillett's Automotive. She gets a good cleaning and she is roaring to go. Yes roaring like a well kept engine. Thanks for all your hard work!

5
★★★★★

Great work "Pearl" our Subaru love's Tillett's Automotive. She gets a good cleaning and she is roaring to go. Yes roaring like a well kept engine. Thanks for all your hard work!

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Always have friendly and efficient service.

5
★★★★★

Always have friendly and efficient service.

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Prompt, pleasant---I waited until the car was finished. Your waiting room is comfortable. Very agreeable service...now about the automotive stuff...I go on trust, because that is why I am here!!!

5
★★★★★

Prompt, pleasant---I waited until the car was finished. Your waiting room is comfortable. Very agreeable service...now about the automotive stuff...I go on trust, because that is why I am here!!!

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Always treated like family when I go to Tillets. Tillett's Automotive is the best! I trust their work, they are friendly, honest and you get a free loaner car when yours is being worked on. I highly recommend Tillett's.

5
★★★★★

Always treated like family when I go to Tillets. Tillett's Automotive is the best! I trust their work, they are friendly, honest and you get a free loaner car when yours is being worked on. I highly recommend Tillett's.

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First rate: you know what you're doing & do the right thing,. back your work up, are informing, and there....

5
★★★★★

First rate: you know what you're doing & do the right thing,. back your work up, are informing, and there....

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Huge thanks to everyone at Tillit's for going above and beyond. I can always count on them to do great work and stay within the estimate. After all the years we've been going to Tillet's I've never been anything but satisfied. Having a mechanic I can trust is priceless.

5
★★★★★

Huge thanks to everyone at Tillit's for going above and beyond. I can always count on them to do great work and stay within the estimate. After all the years we've been going to Tillet's I've never been anything but satisfied. Having a mechanic I can trust is priceless.

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These people really care about the job they do which is something you might not find everywhere. I like them and will use them again.

5
★★★★★

These people really care about the job they do which is something you might not find everywhere. I like them and will use them again.

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I was very happy with the Service that I received on my Vehicle and they got me on the road again!!!!!! They are very aware of the importance of a well running vehicle and they take the extra measure to reassure the customer. Thanks for everything!!!!

5
★★★★★

I was very happy with the Service that I received on my Vehicle and they got me on the road again!!!!!! They are very aware of the importance of a well running vehicle and they take the extra measure to reassure the customer. Thanks for everything!!!!

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Tillett's Automotive puts their customer first. Thanks for the quick appointment and service I received.

5
★★★★★

Tillett's Automotive puts their customer first. Thanks for the quick appointment and service I received.

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The staff at Tillett's is helpful, courteous and professional. I am always pleased with the service and the timeliness of the repairs. I love the free loaner cars!

5
★★★★★

The staff at Tillett's is helpful, courteous and professional. I am always pleased with the service and the timeliness of the repairs. I love the free loaner cars!

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T.L. Tilletts has professional service-- always reliable, patient, flexible, and good at what they do. I trust them absolutely.

5
★★★★★

T.L. Tilletts has professional service-- always reliable, patient, flexible, and good at what they do. I trust them absolutely.

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Tillet's was completely understanding and amiable concerning an on going problem. Their attention to customer service for over 10 years is THE best!

5
★★★★★

Tillet's was completely understanding and amiable concerning an on going problem. Their attention to customer service for over 10 years is THE best!

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As usual it was a great experience at Tilletts. I even had an over estimation in my expenses so when I arrived to pick up my car I paid less! Everybody is so awesome over there. Really good people. I recommend this place highly.

5
★★★★★

As usual it was a great experience at Tilletts. I even had an over estimation in my expenses so when I arrived to pick up my car I paid less! Everybody is so awesome over there. Really good people. I recommend this place highly.

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Tillett's Automotive is the best! I trust their work, they are friendly, honest and you get a free loaner car when yours is being worked on. I highly recommend Tillett's.

5
★★★★★

Tillett's Automotive is the best! I trust their work, they are friendly, honest and you get a free loaner car when yours is being worked on. I highly recommend Tillett's.

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Message from TL Tillett's Automotive, Inc.

Independent Subaru maintenance, repairs, and sales specialists.



Est. 2004



Areas Served: Sonoma County, Marin County, Napa County, Mendocino County, Lake County, San Francisco Bay area and surrounding areas.



Specialties: Major Engine Repair, Brakes, A/C, Transmission and Clutch Repair, Suspension, Alignments, Shocks & Struts, Power Steering



Professional Associations: Bureau of Automotive Repair, Automotive Service Council of CA, BBB



Amenities: We offer complimentary loaner cars and hot beverages to our customers and We offer courtesy emergency roadside assistance to those customers in need.

More about TL Tillett's Automotive, Inc.

T.L. Tillett's Automotive Inc is your one–stop Subaru center for service, parts, and used Subarus for sale. We repair and sell only one brand of car – that’s Subaru! We are a family owned and operated independent Subaru service and used car sales shop, serving Santa Rosa, CA since 2004. Owners Tom and Joann Tillett, their daughter, Andrea, and our friendly staff will welcome you into our shop with an honest and sincere approach to meeting your every need. We pride ourselves on our customer service, quality work, and reasonable rates. Our technicians offer expert Subaru care, friendly personal service, and real savings compared to high dealership prices. Because we only work with Subarus, we know them inside and out. Our 6 technicians, who have over 84 combined years of experience, will treat your Subaru with the specialized professional care it deserves, without the dealer prices. All of our experience, training, technical resources, inventory, and equipment make us a full–service shop that cares for your Subaru bumper to bumper. We keep a varying inventory of used Subarus on site for sale. We carefully recondition them so they're quality vehicles ready for purchase and backed by our guarantee.

 

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