Urner's Z's Please Sleep Center

★★★★☆
  • 4110 Wible Rd

    Bakersfield, CA 93313

    Map & Directions
  • 661-396-8400

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Will never shop at urners again!!! Worst customer service.

3
★★★★★

Will never shop at urners again!!! Worst customer service.

.

10/06 -10/12 extended warr period purchased at urner' for ge double door refrig. 6/29/11 quit working. did all stuff in owner manual to restart, zilch. call to urner's 7/1 told to call back 7/5 when service dept open. 7/5 call to service ended up talking to ""Dave"" , serv mrg. told that warr co had gone bankrupt and contracts sold to anoth- er co. urner's did not provide warr. serv on contracts. told Dave that when contract was sold no mention was made that serv contract was not with urner's. long story short Dave more or less called me stupid for not un- derstanding that urner's could not be responsible for what happened to other vendors, urner's would not be respon for repair. have now gone thru 5 phone calls to get refrig repr'd and have appoint date 7/14. will be over 2 weeks before repair, if then. long story short, DON'T FALL FOR THEIR EXTENDED WARR JUNK, not worth the money and they will disavow responsibility as in Mission Impossible. deal with the big box stores when you purchase, HD/ Lowe's contract their service calls with urner's & you will have their bite to help u if repairs are needed. urner's will not recognize one they them- selves sell, hiding behind bankruptcy and ""Calif Law"" for customer protection. agree with other poster, sales go out of their way to serve you, just don't call back after you get it home. Dave will explain to you that your after sale the warr. contract is with an insurance co & urner's\r
cannot sell you anything more than an insurance policy. \r
Remind you of any auto extended warr scams you have heard of. when told that it was doubtful that i would be back in their store it was a ""So be it"" attitude on Dave's part. just beware or anything other than a mfg extended warranty.

0
★☆☆☆☆

10/06 -10/12 extended warr period purchased at urner' for ge double door refrig. 6/29/11 quit working. did all stuff in owner manual to restart, zilch. call to urner's 7/1 told to call back 7/5 when service dept open. 7/5 call to service ended up talking to ""Dave"" , serv mrg. told that warr co had gone bankrupt and contracts sold to anoth- er co. urner's did not provide warr. serv on contracts. told Dave that when contract was sold no mention was made that serv contract was not with urner's. long story short Dave more or less called me stupid for not un- derstanding that urner's could not be responsible for what happened to other vendors, urner's would not be respon for repair. have now gone thru 5 phone calls to get refrig repr'd and have appoint date 7/14. will be over 2 weeks before repair, if then. long story short, DON'T FALL FOR THEIR EXTENDED WARR JUNK, not worth the money and they will disavow responsibility as in Mission Impossible. deal with the big box stores when you purchase, HD/ Lowe's contract their service calls with urner's & you will have their bite to help u if repairs are needed. urner's will not recognize one they them- selves sell, hiding behind bankruptcy and ""Calif Law"" for customer protection. agree with other poster, sales go out of their way to serve you, just don't call back after you get it home. Dave will explain to you that your after sale the warr. contract is with an insurance co & urner's\r
cannot sell you anything more than an insurance policy. \r
Remind you of any auto extended warr scams you have heard of. when told that it was doubtful that i would be back in their store it was a ""So be it"" attitude on Dave's part. just beware or anything other than a mfg extended warranty.

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