Kleitches, John P, Dds - Columbia Dental Care

★★★★☆
  • 4702 Forest Dr

    Columbia, SC 29206

    Map & Directions
  • 803-738-2424

About Kleitches, John P, Dds - Columbia Dental Care

Health & Medical

Health & Medical
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The level of care a patient and customer experiences from Dr. Klietches and Doctor Christopher Latorre and their staff at Columbia Dental Care is an embarrassment to the concept of humanity. They were suppose to do a professional job and

3
★★★★★

The level of care a patient and customer experiences from Dr. Klietches and Doctor Christopher Latorre and their staff at Columbia Dental Care is an embarrassment to the concept of humanity. They were suppose to do a professional job and

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I am a dental phobic, and was referred tot his offce by a friend.I am so excited that I have to share with the masses! I was greeted with smiles and a welcome feel.The technicians were fabulous... very versed in the field and willing to work with me. Dr. Kleitches was very explanative and patient to my fearful state. The front desk answered and handled all my insurance issues, and were knowledgable.I would absolutely recommend this office to anyone! Can't wait til my next appointment!

2
★★★★☆

I am a dental phobic, and was referred tot his offce by a friend.I am so excited that I have to share with the masses! I was greeted with smiles and a welcome feel.The technicians were fabulous... very versed in the field and willing to work with me. Dr. Kleitches was very explanative and patient to my fearful state. The front desk answered and handled all my insurance issues, and were knowledgable.I would absolutely recommend this office to anyone! Can't wait til my next appointment!

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Dr. Kleitches.is the most caring and professional dentist I have ever gone to. He takes his time to discuss what he's doing and always makes sure that I'm comfortable. He is truly one of a kind! In addition, the staff is always very friendly and helpful.

2
★★★★★

Dr. Kleitches.is the most caring and professional dentist I have ever gone to. He takes his time to discuss what he's doing and always makes sure that I'm comfortable. He is truly one of a kind! In addition, the staff is always very friendly and helpful.

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Satisfied customer! Referred here by my insurance as they were on my provider list. Was a little nervous but the experience was great. Staff was nice and knew how to handle my insurance. Doctor was very good at answering my concerns. Would recommend to others.

2
★★★★★

Satisfied customer! Referred here by my insurance as they were on my provider list. Was a little nervous but the experience was great. Staff was nice and knew how to handle my insurance. Doctor was very good at answering my concerns. Would recommend to others.

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Fantastic Dentist!!!! I experienced no pain while being working on by Dr. Kleitches. Their billing process and dealing with my insurance co. were excellent!! I have been a patient of Dr. Kleitches for 8 years now and would not think of seeing any other dentist for myself and my family!! Bottom line, best dentistry I have had in Columbia.

2
★★★★★

Fantastic Dentist!!!! I experienced no pain while being working on by Dr. Kleitches. Their billing process and dealing with my insurance co. were excellent!! I have been a patient of Dr. Kleitches for 8 years now and would not think of seeing any other dentist for myself and my family!! Bottom line, best dentistry I have had in Columbia.

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Their filing practices were unorganized, my records constantly "lost", and they failed to abide by the contract rates agreed upon with my insurance providers. Dr. Kleitches would not file secondary insurance, so I was required to pay the difference of my primary insurance coverage at each office visit, which I would later found out was too much, and that Dr. Kleitches was not honoring the contract rate.

I had trusted Dr. Kleitches in good faith when paying on checkout that they were charging me the allowable rates. Instead I was being charged the difference between the allowable rate and the Dental Office's arbitrary rate.

To put it simply, if their rate was $120 but the contract was 80% of $100, I paid 20% or $20, but was given a negative balance of $20 on their books. When my secondary sent them a check of $20 to reimburse me, they kept it and I got nothing.

I have discussed this with Dr. Kleitches staff, who seem to have a higher than normal turn-over rate, to no avail. One "new hire" even told me that Dr. Kleithces fired most of his staff and that most patients files were incorrect for one reason or another. I made an exhausted attempt to contact Dr. Kleitches by phone and discuss the issue but was unanswered or avoided. When I attempted to discuss it while visiting his office, he refused to leave his desk and told his secretary that he would not discuss the matter.

I contact both insurance companies for guidance as well. From their perspective, they met their obligations, and the rest is a civil matter. Both insurance companies also suggested I get a lawyer. I'm not a lawyer, but it seems like a common sense case. Dr. Kleitches is breaking a legal contract.

I am willing to provide as much information as possible to ensure that this issue is resolved and that other patients of Dr. Kleitches aren't being illegally overcharged as well.

0
★☆☆☆☆

Their filing practices were unorganized, my records constantly "lost", and they failed to abide by the contract rates agreed upon with my insurance providers. Dr. Kleitches would not file secondary insurance, so I was required to pay the difference of my primary insurance coverage at each office visit, which I would later found out was too much, and that Dr. Kleitches was not honoring the contract rate.

I had trusted Dr. Kleitches in good faith when paying on checkout that they were charging me the allowable rates. Instead I was being charged the difference between the allowable rate and the Dental Office's arbitrary rate.

To put it simply, if their rate was $120 but the contract was 80% of $100, I paid 20% or $20, but was given a negative balance of $20 on their books. When my secondary sent them a check of $20 to reimburse me, they kept it and I got nothing.

I have discussed this with Dr. Kleitches staff, who seem to have a higher than normal turn-over rate, to no avail. One "new hire" even told me that Dr. Kleithces fired most of his staff and that most patients files were incorrect for one reason or another. I made an exhausted attempt to contact Dr. Kleitches by phone and discuss the issue but was unanswered or avoided. When I attempted to discuss it while visiting his office, he refused to leave his desk and told his secretary that he would not discuss the matter.

I contact both insurance companies for guidance as well. From their perspective, they met their obligations, and the rest is a civil matter. Both insurance companies also suggested I get a lawyer. I'm not a lawyer, but it seems like a common sense case. Dr. Kleitches is breaking a legal contract.

I am willing to provide as much information as possible to ensure that this issue is resolved and that other patients of Dr. Kleitches aren't being illegally overcharged as well.

Cons: borderline fraudulent insurance claims practices

 

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