Flanagan, John, Dvm - Studio City Animal Hospital

★★★☆☆

About Flanagan, John, Dvm - Studio City Animal Hospital

3.4 15
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I have been going to this place for over 12 years... they are wonderful, caring, and informative... When my 16 year old Cocker spaniel was ill, and had to be put to sleep , they were so loving, and we had to wait for my daughter to come , she was coming from work on the westside, and they waited.. they were wonderful and gentle with my dog...and when we all fell apart, they consoled us and told us to stay as long as we like... plus they did not charge me, I guess because I was a long, long term patient...I would recommend them to anyone, especially Dr. Fullington, and Dr. Pitts.....

2
★★★★★

I have been going to this place for over 12 years... they are wonderful, caring, and informative... When my 16 year old Cocker spaniel was ill, and had to be put to sleep , they were so loving, and we had to wait for my daughter to come , she was coming from work on the westside, and they waited.. they were wonderful and gentle with my dog...and when we all fell apart, they consoled us and told us to stay as long as we like... plus they did not charge me, I guess because I was a long, long term patient...I would recommend them to anyone, especially Dr. Fullington, and Dr. Pitts.....

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0
★☆☆☆☆

...

Pros: long hours

Cons: ...

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I have been going to this vet since I first got my Maltese. They seemed fine until my dog started to have some real issues. I had to take her to the ER about a month and a half ago and she was transferred over to SCAH the next day. After spending over $2000 on treatments and tests I was told that they didn't know what is wrong with her. She has had multiple tests since then and the Vets there just have no sense of urgency or care to find out what is wrong with her. I don't receive phone calls in a timely matter and find myself chasing them for answers. All of the symptoms of why she had to go to the emergency room in the first place have returned and every day I am panicked that I will have to take her there again. I have told this to the vet who has no sense of urgency. She had told me that she would talk to an internal specialist to see if she can come up with answers but I'm pretty sure she has not done so. It has been about 2 weeks and I have called her numerous times but have been told she will return my call.... which she has not. Also, I brought her in for her Phenylbarbital test which you are supposed to bring the dog in prior to her meds. Normally they would give her the med after she has the tests. Well I had to leave her there for a few hours this time for extra tests and had to ask... then told that they did not give her the med after they were done with testing. There is no excuse for this. It is simply sloppy. Not paying attention to what is wrong. It has become like a factory where they just go through the motions of testing the dog, charging you, but no follow through with the results or the resolution. I could go on and on... Her meds not being ready when I had called and asked ahead of time, still had to wait 45 mins... Her Phenylbarbital dose had been changed for over 6 months but never changed in her chart. I would tell them every time I refilled the prescription but still no one ever bothered to change it on her chart.\nFurther more, the staff here is extremely rude! They ignore you, and if you ask for something like being rung up or to have the meds started, you are usually given an abrupt negative! Who ever is running this facility really needs to be checked! They are a detriment to the owners... This facility is extremely disorganized. If anything is wrong with your pet I highly recommend you do not bring them to this place.\n

0
★☆☆☆☆

I have been going to this vet since I first got my Maltese. They seemed fine until my dog started to have some real issues. I had to take her to the ER about a month and a half ago and she was transferred over to SCAH the next day. After spending over $2000 on treatments and tests I was told that they didn't know what is wrong with her. She has had multiple tests since then and the Vets there just have no sense of urgency or care to find out what is wrong with her. I don't receive phone calls in a timely matter and find myself chasing them for answers. All of the symptoms of why she had to go to the emergency room in the first place have returned and every day I am panicked that I will have to take her there again. I have told this to the vet who has no sense of urgency. She had told me that she would talk to an internal specialist to see if she can come up with answers but I'm pretty sure she has not done so. It has been about 2 weeks and I have called her numerous times but have been told she will return my call.... which she has not. Also, I brought her in for her Phenylbarbital test which you are supposed to bring the dog in prior to her meds. Normally they would give her the med after she has the tests. Well I had to leave her there for a few hours this time for extra tests and had to ask... then told that they did not give her the med after they were done with testing. There is no excuse for this. It is simply sloppy. Not paying attention to what is wrong. It has become like a factory where they just go through the motions of testing the dog, charging you, but no follow through with the results or the resolution. I could go on and on... Her meds not being ready when I had called and asked ahead of time, still had to wait 45 mins... Her Phenylbarbital dose had been changed for over 6 months but never changed in her chart. I would tell them every time I refilled the prescription but still no one ever bothered to change it on her chart.\nFurther more, the staff here is extremely rude! They ignore you, and if you ask for something like being rung up or to have the meds started, you are usually given an abrupt negative! Who ever is running this facility really needs to be checked! They are a detriment to the owners... This facility is extremely disorganized. If anything is wrong with your pet I highly recommend you do not bring them to this place.\n

Pros: close to my home

Cons: Facility run improperly

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We found a baby Opossum hurt from a trap, they took him right away and he's doing great! They also offer a discount if you do bring in the wild ones - very nice and concerned.

2
★★★★★

We found a baby Opossum hurt from a trap, they took him right away and he's doing great! They also offer a discount if you do bring in the wild ones - very nice and concerned.

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SCAH isnt as bad as many claim it to be. Im sure several families have had their differences, but by no means is it to the point that I just have to go somewhere else and throw this hospital under the bus. It is so far the BEST animal hospital my wife and I have gone to for over the last 3 years now. They show a lot of love for your pets and will chit chat while you wait.\r\n\r\nIm sure not all Vets can diagnose the problem 100% on the spot. Things happen and sometimes mistakes are made. Things like this happen in regular human hospitals. Things just arent always 100% and quite frankly, I am AWARE that prices for ANY hospitals are going to be ridiculous but its not like YOU are the only one paying. \r\n\r\nIts not always going to be the best experience and although it should be, it just wont be. Deal with it and if changing VETs is something you feel you need to do, then go ahead and change it. Dont write negative things and bash a place just because things didnt go your way or they didnt do their jobs as thorough as youd like and expect. \r\n\r\nI will say though that we have been to other VETs prior to SCAH and we didnt feel the comfort and friendlyness we do here at SCAH. We have 2 Minature Pinschers and currently we help my dad out by taking in his German Shepherd puppy to SCAH as well. \r\n\r\nWe will continue going and if we ever have a problem, we will deal with it. \r\n\r\n

2
★★★★☆

SCAH isnt as bad as many claim it to be. Im sure several families have had their differences, but by no means is it to the point that I just have to go somewhere else and throw this hospital under the bus. It is so far the BEST animal hospital my wife and I have gone to for over the last 3 years now. They show a lot of love for your pets and will chit chat while you wait.\r\n\r\nIm sure not all Vets can diagnose the problem 100% on the spot. Things happen and sometimes mistakes are made. Things like this happen in regular human hospitals. Things just arent always 100% and quite frankly, I am AWARE that prices for ANY hospitals are going to be ridiculous but its not like YOU are the only one paying. \r\n\r\nIts not always going to be the best experience and although it should be, it just wont be. Deal with it and if changing VETs is something you feel you need to do, then go ahead and change it. Dont write negative things and bash a place just because things didnt go your way or they didnt do their jobs as thorough as youd like and expect. \r\n\r\nI will say though that we have been to other VETs prior to SCAH and we didnt feel the comfort and friendlyness we do here at SCAH. We have 2 Minature Pinschers and currently we help my dad out by taking in his German Shepherd puppy to SCAH as well. \r\n\r\nWe will continue going and if we ever have a problem, we will deal with it. \r\n\r\n

Pros: Friendly people

Cons: Parking

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I?ve been taking my dogs to SCAH for over seven years and used to love them, but they've gone downhill. Recently an incident I observed when I had my dogs in for vaccinations caused me to switch vets.\r\n\r\nA man with an 18 year old cat was in the waiting area. The cat was obviously quite ill, and it was plain to see that this guy adored his cat. In front of everyone in the waiting area, one of the women at the front desk announced to this guy, Greg, that although the cat had been treated there before and was now experiencing kidney failure and was in need of treatment, they were denying treatment because he had a $1,200.00 balance on his account from the last time the cat was ill. Greg said that he knew there was a balance, but that he?d been paying $50/month for the past seven months, which was all he could afford. The lady at the desk agreed that indeed he had been paying regularly but that just wasn?t good enough. Greg said that he could put down another $100 right then, but that was all he could afford. Still not good enough for SCAH. At that point, an older woman who was there with a dog stood up, went to the counter and asked how much he?d have to put down in order for them to treat Greg?s cat. They said $500. So, this very kind lady wrote a check for $400, adding it to Greg?s $100. Greg was in tears he was so grateful and SCAM took the older woman?s money.\r\n\r\nI?m sorry, but there is so much wrong with that scene. First, there was absolutely no reason for this to be done out in the open in front of a packed waiting area. Then, I know $1,200 is a large balance, but it was clear that Greg wasn?t delinquent on his account. I find it heartless that SCAH would deny treatment to a sick animal under these conditions. Finally, while that other lady was certainly generous, it was shameful of SCAH to take her money on behalf of another patient. \r\n\r\nSadly, this incident illustrates what I've grown to dislike about SCAH: they don't care.\r\n\r\n

0
★☆☆☆☆

I?ve been taking my dogs to SCAH for over seven years and used to love them, but they've gone downhill. Recently an incident I observed when I had my dogs in for vaccinations caused me to switch vets.\r\n\r\nA man with an 18 year old cat was in the waiting area. The cat was obviously quite ill, and it was plain to see that this guy adored his cat. In front of everyone in the waiting area, one of the women at the front desk announced to this guy, Greg, that although the cat had been treated there before and was now experiencing kidney failure and was in need of treatment, they were denying treatment because he had a $1,200.00 balance on his account from the last time the cat was ill. Greg said that he knew there was a balance, but that he?d been paying $50/month for the past seven months, which was all he could afford. The lady at the desk agreed that indeed he had been paying regularly but that just wasn?t good enough. Greg said that he could put down another $100 right then, but that was all he could afford. Still not good enough for SCAH. At that point, an older woman who was there with a dog stood up, went to the counter and asked how much he?d have to put down in order for them to treat Greg?s cat. They said $500. So, this very kind lady wrote a check for $400, adding it to Greg?s $100. Greg was in tears he was so grateful and SCAM took the older woman?s money.\r\n\r\nI?m sorry, but there is so much wrong with that scene. First, there was absolutely no reason for this to be done out in the open in front of a packed waiting area. Then, I know $1,200 is a large balance, but it was clear that Greg wasn?t delinquent on his account. I find it heartless that SCAH would deny treatment to a sick animal under these conditions. Finally, while that other lady was certainly generous, it was shameful of SCAH to take her money on behalf of another patient. \r\n\r\nSadly, this incident illustrates what I've grown to dislike about SCAH: they don't care.\r\n\r\n

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I went to SCAH with my sister to get her dog a travel certificate and ended up adopting the BEST JRT on earth! I've been taking Girl - my JRT - to SCAH for years now and they are the nicest, most caring people. Dr. Seema is awesome and Girl gets the star treatment whenever she goes in.

2
★★★★★

I went to SCAH with my sister to get her dog a travel certificate and ended up adopting the BEST JRT on earth! I've been taking Girl - my JRT - to SCAH for years now and they are the nicest, most caring people. Dr. Seema is awesome and Girl gets the star treatment whenever she goes in.

Pros: Open every day!

Cons: Small parking lot

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My beloved 10 yr old dog collapsed on the ground one night out of no where. My regular vet was closed as it was a Saturday and i heard about how great this place was so I rushed my dog in. I luckily got Dr. Pitts who diagnosed my dog in a matter of minutes and Dr. Flannagan performed emergency surgery. The staff on site are great and i am actually switching to Dr. Flannagan for good. He's so sweet with the dogs and gets on his hands and knees to make friends before even attempting to do any proceedure. I highly recommend this place. My friend also takes his dog here as well and in 8 years has never had a complaint.

2
★★★★☆

My beloved 10 yr old dog collapsed on the ground one night out of no where. My regular vet was closed as it was a Saturday and i heard about how great this place was so I rushed my dog in. I luckily got Dr. Pitts who diagnosed my dog in a matter of minutes and Dr. Flannagan performed emergency surgery. The staff on site are great and i am actually switching to Dr. Flannagan for good. He's so sweet with the dogs and gets on his hands and knees to make friends before even attempting to do any proceedure. I highly recommend this place. My friend also takes his dog here as well and in 8 years has never had a complaint.

Pros: open every day! nice staff and vets

Cons: it's dirty and worn down but dont let that fool you

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After taking our turtle to a vet not worthy of the initials DVM, we took him to SCAH where he was given a thorough exam and treatment began. Unfortunately we switched vets too late and our beloved turtle died. When I called to inquire how this happened, everyone was so kind and understanding. They even sent us a sympathy card. We decided to take the remainder of our animals in for checkups and they all received thorough check ups. I was impressed with Dr. Franco when she examined our other turtle so I brought in my precious cat for a check up. My cat needed dental surgery to remove loose teeth and the treatment she received was great. Shortly after she recovered from surgery she came down with a horrible case of gastritis as a result of the house plant. My cat spent the next four days at SCAH receiving treatment and every test known to mankind. Don't get me wrong: they didn't perform any test that would not have made sense and they only performed them with my permission and after giving me an estimate. My cat is my baby, so money was irrelevant. The staff was kind, courteous and understanding. I definitely felt that everyone was as concerned for my baby as I was. This was the scariest moment in my life (and my cat's) and everyone at SCAH did everything they could to make it easier for us. The prices were reasonable and my baby has never received better veterinary care in her life. I highly recommend SCAH and Dr. Franco for all of your animals.

2
★★★★★

After taking our turtle to a vet not worthy of the initials DVM, we took him to SCAH where he was given a thorough exam and treatment began. Unfortunately we switched vets too late and our beloved turtle died. When I called to inquire how this happened, everyone was so kind and understanding. They even sent us a sympathy card. We decided to take the remainder of our animals in for checkups and they all received thorough check ups. I was impressed with Dr. Franco when she examined our other turtle so I brought in my precious cat for a check up. My cat needed dental surgery to remove loose teeth and the treatment she received was great. Shortly after she recovered from surgery she came down with a horrible case of gastritis as a result of the house plant. My cat spent the next four days at SCAH receiving treatment and every test known to mankind. Don't get me wrong: they didn't perform any test that would not have made sense and they only performed them with my permission and after giving me an estimate. My cat is my baby, so money was irrelevant. The staff was kind, courteous and understanding. I definitely felt that everyone was as concerned for my baby as I was. This was the scariest moment in my life (and my cat's) and everyone at SCAH did everything they could to make it easier for us. The prices were reasonable and my baby has never received better veterinary care in her life. I highly recommend SCAH and Dr. Franco for all of your animals.

Pros: Kind, courteous staff. Patient vets.

Cons: Facility needs a new paint job.

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What this place did to our dog is inexcusable!\r\nWhat should have been a small emergency case of rest and re-hydration for a dog has turned into a life and death situation exacerbated by a vet too incompetent to actually care for our dog.\r\nIf you value your pet I would stay far away from SCAH!\r\n\r\nWhile my husband and I were out of town this week (04/05/08), we put our dog in ""day care."" While he was there he stopped eating/drinking. The day care felt that it was an emergency and took him to SCAH.\r\n\r\nWe rushed back to town as fast as we could and taken to the back of the animal hospital where we found our dog in a kennel with an IV in his paw, soaking in his own urine. We were pretty horrified about the state of our pet. The back of the animal hospital was total chaos, we could not find the attending vet and the staff could not be bothered to assist us. \r\n\r\nWe had to leave our dog overnight so that he could be re-hydrated. When we came back the next day we were presented with a bill that included a charge for ""wound cleaning/clipping."" We were horrified! We were never told that the dog had any wounds and when we questioned it we were told it was for treating hotspots and scald. \r\n\r\nThe vet never bothered to mention that while they allowed our dog to soak in his own urine he was getting excruciating, infected bedsores. \r\n\r\nWhen the dog was finally brought out to us he had been shaved over a third of his body and was covered in red, infected blisters. He could not walk at all and looked like he had been run over by a car.\r\n\r\nThe staff treated us with plenty of attitude, the vet acted as if we were wasting his time and we were presented with an enormous bill (which included unnecessary tests). We were then given back our dog in such terrible condition that we thought we were going to have to put him down. We're still not sure if he's going to make it.

0
★☆☆☆☆

What this place did to our dog is inexcusable!\r\nWhat should have been a small emergency case of rest and re-hydration for a dog has turned into a life and death situation exacerbated by a vet too incompetent to actually care for our dog.\r\nIf you value your pet I would stay far away from SCAH!\r\n\r\nWhile my husband and I were out of town this week (04/05/08), we put our dog in ""day care."" While he was there he stopped eating/drinking. The day care felt that it was an emergency and took him to SCAH.\r\n\r\nWe rushed back to town as fast as we could and taken to the back of the animal hospital where we found our dog in a kennel with an IV in his paw, soaking in his own urine. We were pretty horrified about the state of our pet. The back of the animal hospital was total chaos, we could not find the attending vet and the staff could not be bothered to assist us. \r\n\r\nWe had to leave our dog overnight so that he could be re-hydrated. When we came back the next day we were presented with a bill that included a charge for ""wound cleaning/clipping."" We were horrified! We were never told that the dog had any wounds and when we questioned it we were told it was for treating hotspots and scald. \r\n\r\nThe vet never bothered to mention that while they allowed our dog to soak in his own urine he was getting excruciating, infected bedsores. \r\n\r\nWhen the dog was finally brought out to us he had been shaved over a third of his body and was covered in red, infected blisters. He could not walk at all and looked like he had been run over by a car.\r\n\r\nThe staff treated us with plenty of attitude, the vet acted as if we were wasting his time and we were presented with an enormous bill (which included unnecessary tests). We were then given back our dog in such terrible condition that we thought we were going to have to put him down. We're still not sure if he's going to make it.

Pros: Absolutely none.

Cons: Incompetent vet, rude staff, over-priced, chaotic/unprofessional atmosphere.

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absolutely terrible place! extremely expensive, terrible service. Always thought it was a great hospital while my dog was healthy until, God forbid, I actually needed it for an emergency. They made us go through countless and pointless exams and ran a tab that I would be ashamed to say how much. Felt like I was completely taken advantage of. Will never go back there again.

0
★☆☆☆☆

absolutely terrible place! extremely expensive, terrible service. Always thought it was a great hospital while my dog was healthy until, God forbid, I actually needed it for an emergency. They made us go through countless and pointless exams and ran a tab that I would be ashamed to say how much. Felt like I was completely taken advantage of. Will never go back there again.

Pros: clean, I guess

Cons: cost!

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We went to see them for our uromastyx. (reptile pet shop owner goes there and referred to us this place)\r\nWe couldn't find good herp vet until now. When we called them and told them we have a uromastyx, they schedule us to see herp vet who is working there. And they seem knowledgeable for these guys (exotic animals) then we felt comfortable. \r\nThey say that commonly seen reptile at their place is iguana, the bearded dragon and uro. I am sure they will see others too, but just call them first if you have exotic animals. They might be able to help you. \r\n\r\nOur uro was totally fine, he was actually healthy. We see he had a infection before and he was getting better though still wanted to check him. \r\nWe felt really better and they gave us antibiotics. Also, bill was inexpensive!

2
★★★★★

We went to see them for our uromastyx. (reptile pet shop owner goes there and referred to us this place)\r\nWe couldn't find good herp vet until now. When we called them and told them we have a uromastyx, they schedule us to see herp vet who is working there. And they seem knowledgeable for these guys (exotic animals) then we felt comfortable. \r\nThey say that commonly seen reptile at their place is iguana, the bearded dragon and uro. I am sure they will see others too, but just call them first if you have exotic animals. They might be able to help you. \r\n\r\nOur uro was totally fine, he was actually healthy. We see he had a infection before and he was getting better though still wanted to check him. \r\nWe felt really better and they gave us antibiotics. Also, bill was inexpensive!

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I have taken my dogs there for the last 2 years, and although I am not crazy about some of the vets there, Dr. Flanagan is the best. Just make sure to request him. Not only is he great with my dogs, he treated my turtle as well. Love him!

2
★★★★☆

I have taken my dogs there for the last 2 years, and although I am not crazy about some of the vets there, Dr. Flanagan is the best. Just make sure to request him. Not only is he great with my dogs, he treated my turtle as well. Love him!

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I have been going to Studio City Animal Hospital for years, even through I moved to the westside, I still take my two dogs to the Valley. I have tried to go to the VCA's and were too harrassed with costs and unneeded treatments. Here, my two dogs get care and appropriate treatment in a caring and professional environment.

2
★★★★☆

I have been going to Studio City Animal Hospital for years, even through I moved to the westside, I still take my two dogs to the Valley. I have tried to go to the VCA's and were too harrassed with costs and unneeded treatments. Here, my two dogs get care and appropriate treatment in a caring and professional environment.

Pros: Nice caring vets and office staff

Cons: Sometimes inconvenient hours

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I took my toddler rat to them when she was sneezing and wheezing. I was concerned that rats may be too exotic for them but they were great! The vet was very knowledgeable and caring and gave my rat the care she needed. The staff was also super friendly and seemed genuinely concerned with the well-being of my pet. I was very happy with their service and I highly recommend them!

2
★★★★★

I took my toddler rat to them when she was sneezing and wheezing. I was concerned that rats may be too exotic for them but they were great! The vet was very knowledgeable and caring and gave my rat the care she needed. The staff was also super friendly and seemed genuinely concerned with the well-being of my pet. I was very happy with their service and I highly recommend them!

Pros: Handle Exotics, Friendly Staff, Professional Vet

 

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