Riverside Family Practice-Eastside

★☆☆☆☆

About Riverside Family Practice-Eastside

Hours
Mon-Fri 9am-5pm, Sat Closed, Sun Closed

Health & Medical

Health & Medical
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I have been to this practice twice since moving down to Greenville and both experiences were significantly below par.\r\nA year ago I found this group because I needed to renew some prescriptions and didn't have a local doctor. I made an early afternoon apointment and arrived 30 minutes early, as requested, to do my new patient paperwork. I provided them my complete medical history and filled out all the required paperwork. An hour and 15 minutes after my scheduled appointment I finally was seen by a doctor and completed my exam and was on my way. I assummed that the afternoon apointment along with my new patient status were the causes of the delay in actually seeing the doctor. I will note that the staff and Dr. Stone were very friendly and polite.\r\nToday I went back, a year later, to get renewals on my prescription. Smarter now ( I thought) I scheduled an early appointment for my fasting bloodwork and to minimize the schedule slip which can occur during the day in any office. I arrived at 8:45 for my 9:00 appointment. AT 9:55 I walked up to the receptionist asked her to cancel my appointment and I would let them know where my medical records were to be sent.\r\nI cannot say for certain why this office has no ability to keep a scheduled appointment but I only see 2 possible reasons for it to be a cronic issues. First, the staff is incompetent beyound comprehension and I do not believe this to be the case, second, this office severly overschedules to maximize cash flow and profits with complete disregard for the value of their patient's time.\r\nI will note that I am not commenting on the quality of the medical service because I have not had enough experience in that area, only the lack of respect I've seen as a patient.\r\nI believe that if you are new to the area you would do better to locate other Family Practices if you value your time and wish to be respected.

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★☆☆☆☆

I have been to this practice twice since moving down to Greenville and both experiences were significantly below par.\r\nA year ago I found this group because I needed to renew some prescriptions and didn't have a local doctor. I made an early afternoon apointment and arrived 30 minutes early, as requested, to do my new patient paperwork. I provided them my complete medical history and filled out all the required paperwork. An hour and 15 minutes after my scheduled appointment I finally was seen by a doctor and completed my exam and was on my way. I assummed that the afternoon apointment along with my new patient status were the causes of the delay in actually seeing the doctor. I will note that the staff and Dr. Stone were very friendly and polite.\r\nToday I went back, a year later, to get renewals on my prescription. Smarter now ( I thought) I scheduled an early appointment for my fasting bloodwork and to minimize the schedule slip which can occur during the day in any office. I arrived at 8:45 for my 9:00 appointment. AT 9:55 I walked up to the receptionist asked her to cancel my appointment and I would let them know where my medical records were to be sent.\r\nI cannot say for certain why this office has no ability to keep a scheduled appointment but I only see 2 possible reasons for it to be a cronic issues. First, the staff is incompetent beyound comprehension and I do not believe this to be the case, second, this office severly overschedules to maximize cash flow and profits with complete disregard for the value of their patient's time.\r\nI will note that I am not commenting on the quality of the medical service because I have not had enough experience in that area, only the lack of respect I've seen as a patient.\r\nI believe that if you are new to the area you would do better to locate other Family Practices if you value your time and wish to be respected.

 

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