Klaich Animal Hospital Ltd

★★★☆☆

About Klaich Animal Hospital Ltd

Hours
TO SCHEDULE AN APPT ; MON-FRI 7:30AM-6PM ; SAT 8AM-4PM ; SUN 9AM-12PM

Pets & Animals

Pets & Animals
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.

Absolutely the best vets I've ever been to~ Dr. Cocanour diagnosed our 8 year old black lab with bone cancer when she had been misdiagnosed two weeks earlier by another vet. We were heartbroken but he gave us the the options we had and we decided to give her the best months of her life in the time remaining. After several months, she began to weaken and it became time to have her put down. Dr. Cocanour came to our house to put her down to alleviate any undue stress on her part, showing more compassion and sorrow than any vet I have ever dealt with. We have several animals that have all been patients of Klaich Animal Hospital and any charges for their care have been much more reasonable than any other vet in the Reno area (including vaccinations which were grossly overcharged at a vet in Washoe Valley...four times more than Klaich charges). Our 8 year old Queensland Healer is undergoing emergency surgery at Klaich Animal Hospital as I write this, and they made us wait 5 minutes, then immediately gave us an estimate that was half what I was expecting and rushed him into surgery. And no, we weren't asked for payment before the procedure...they want to save our dog, not make sure they receive payment while the animal is in pain and in need of medical attention. Thank you, Dr.'s Cocanour and Klaich, for caring for our animals as if they were your own...\r\nGratefully,\r\nTeri Atkins

2
★★★★★

Absolutely the best vets I've ever been to~ Dr. Cocanour diagnosed our 8 year old black lab with bone cancer when she had been misdiagnosed two weeks earlier by another vet. We were heartbroken but he gave us the the options we had and we decided to give her the best months of her life in the time remaining. After several months, she began to weaken and it became time to have her put down. Dr. Cocanour came to our house to put her down to alleviate any undue stress on her part, showing more compassion and sorrow than any vet I have ever dealt with. We have several animals that have all been patients of Klaich Animal Hospital and any charges for their care have been much more reasonable than any other vet in the Reno area (including vaccinations which were grossly overcharged at a vet in Washoe Valley...four times more than Klaich charges). Our 8 year old Queensland Healer is undergoing emergency surgery at Klaich Animal Hospital as I write this, and they made us wait 5 minutes, then immediately gave us an estimate that was half what I was expecting and rushed him into surgery. And no, we weren't asked for payment before the procedure...they want to save our dog, not make sure they receive payment while the animal is in pain and in need of medical attention. Thank you, Dr.'s Cocanour and Klaich, for caring for our animals as if they were your own...\r\nGratefully,\r\nTeri Atkins

.

I took my 8 month old Lab puppy here for an emergent ear infection on Labor Day, when her regular vet was closed. I will never make this mistake again.\r\n\r\nThe entire staff was very rushed, did not ask me any details on my dog other than her name (even though she had never been there before), and did not have me sign any consent forms, other than a single-sentence agreement to pay for authorized services.\r\n\r\nThe wait was long, which I didn't mind since I didn't have an appointment, but when the doctor (Bill Smith) took her back for her appointment, she was callously dragged up on the exam table, and the doctor never even looked at her. He had already made up his mind what was wrong with her before coming into the room. He quickly and not very clearly stated she had an ear infection, they would have to put her under and clean it, I could pick her up at 2:00. I was in shock. I agreed to leave her there, as I was under the impression this was an emergent situation, and he demanded I leave without saying goodbye so she would be ""easier to deal with."" I watched from the door while they dragged my poor puppy (literally, dragged) down the hall by a rope around her neck. I was horrified. I called back to demand they explain to me what was going on, and they informed me they were already done with her, I could pick her up any time.\r\n\r\nThe doctor had told me in the exam room he would charge me $95. They tried charging me almost $200, which I refused, partly because this is not what I had been told, and partly because they put two stitches in her tail without even calling me to explain to me what happened. They never did explain how she got a laceration on her tail, but they tried to charge me for the stitches.\r\n\r\nI explained to the doctor that she was not just an animal, but a member of the family, and that his behavior was completely unacceptable. He simply said, ""You asked us to do a job, and we did it,"" then walked out of the room.\r\n\r\nI am still completely shocked and apalled at how both my dog and I were treated. When they brought her out, she was covered in urine, feces, and drool. She was also shaking uncontrollably, and whining, which has never happened when I got her back from her regular vet. Do not, under any circumstances, take your pet here if you care about them; you will regret it.

0
★☆☆☆☆

I took my 8 month old Lab puppy here for an emergent ear infection on Labor Day, when her regular vet was closed. I will never make this mistake again.\r\n\r\nThe entire staff was very rushed, did not ask me any details on my dog other than her name (even though she had never been there before), and did not have me sign any consent forms, other than a single-sentence agreement to pay for authorized services.\r\n\r\nThe wait was long, which I didn't mind since I didn't have an appointment, but when the doctor (Bill Smith) took her back for her appointment, she was callously dragged up on the exam table, and the doctor never even looked at her. He had already made up his mind what was wrong with her before coming into the room. He quickly and not very clearly stated she had an ear infection, they would have to put her under and clean it, I could pick her up at 2:00. I was in shock. I agreed to leave her there, as I was under the impression this was an emergent situation, and he demanded I leave without saying goodbye so she would be ""easier to deal with."" I watched from the door while they dragged my poor puppy (literally, dragged) down the hall by a rope around her neck. I was horrified. I called back to demand they explain to me what was going on, and they informed me they were already done with her, I could pick her up any time.\r\n\r\nThe doctor had told me in the exam room he would charge me $95. They tried charging me almost $200, which I refused, partly because this is not what I had been told, and partly because they put two stitches in her tail without even calling me to explain to me what happened. They never did explain how she got a laceration on her tail, but they tried to charge me for the stitches.\r\n\r\nI explained to the doctor that she was not just an animal, but a member of the family, and that his behavior was completely unacceptable. He simply said, ""You asked us to do a job, and we did it,"" then walked out of the room.\r\n\r\nI am still completely shocked and apalled at how both my dog and I were treated. When they brought her out, she was covered in urine, feces, and drool. She was also shaking uncontrollably, and whining, which has never happened when I got her back from her regular vet. Do not, under any circumstances, take your pet here if you care about them; you will regret it.

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My dog has an absessed tooth that went from a little puffiness to literally bleeding out of his skin overnight. I don't have a local vet and asked around and posted on craigslist and immediately had two people strongly suggest Klaich because of the compassion and treatment they received. I must have talked to the wrong person. I might as well have been talking to an automated response. I got a better lead and will go somewhere else.

1
★★☆☆☆

My dog has an absessed tooth that went from a little puffiness to literally bleeding out of his skin overnight. I don't have a local vet and asked around and posted on craigslist and immediately had two people strongly suggest Klaich because of the compassion and treatment they received. I must have talked to the wrong person. I might as well have been talking to an automated response. I got a better lead and will go somewhere else.

Pros: none, haven't been there, won't go

Cons: first impression lack of cust svc/ empathy

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All of the doctors at Klaich are very special, we tried different offices when we moved into town in 2001 and have had the best experience everytime with Klaich. Everyone there is so kind and considerate and you always feel like they are family and that they care about your pets as much as you do!!

2
★★★★★

All of the doctors at Klaich are very special, we tried different offices when we moved into town in 2001 and have had the best experience everytime with Klaich. Everyone there is so kind and considerate and you always feel like they are family and that they care about your pets as much as you do!!

Pros: Kindest, gentlest most caring

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After a terrible experience at Community Animal Hospital we took our dog, who needed immediate attention, to Klaich. They were responsive to his condition and were able to take care of him right away. Not only did they give him the best care, their prices were more than reasonable. The second time we took our dog in he had slipped a disc in his spine and needed immediate surgery. They explained to us his condition, why it happened, and why he needed surgery. They let us go on a payment plan and kept us updated as to his condition twice a day. They also let us come see our dog several times a day, sometimes up to an hour and a half, during his recovery, and gave us our own private room to be with him. I'm not sure how these other negative reviews could be accurate since over the past year we have not had any bad experiences at Klaich Animal Hospital. Our family could not be more thankful or grateful for their services...

2
★★★★★

After a terrible experience at Community Animal Hospital we took our dog, who needed immediate attention, to Klaich. They were responsive to his condition and were able to take care of him right away. Not only did they give him the best care, their prices were more than reasonable. The second time we took our dog in he had slipped a disc in his spine and needed immediate surgery. They explained to us his condition, why it happened, and why he needed surgery. They let us go on a payment plan and kept us updated as to his condition twice a day. They also let us come see our dog several times a day, sometimes up to an hour and a half, during his recovery, and gave us our own private room to be with him. I'm not sure how these other negative reviews could be accurate since over the past year we have not had any bad experiences at Klaich Animal Hospital. Our family could not be more thankful or grateful for their services...

Pros: Caring, communicative, reasonable charges

Cons: location

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Friday night 4/24/2009 we came home to find out littlest dog collapsed, running a dangerously high fever and incoherent. After a call to our normal vet who was of course closed we spoke to another vet who said our dog probably wont last the night just make him comfortable. So the next morning when he was still with us we began calling around and found Klaich was open on Saturday.. \r\n\r\nWithout even calling to see if they would see us..we headed into Reno which was a 45 minute drive on the chance they would see us. They were friendly and kind and immediately took us back. They went over him and were extremely worried and told us he needed to be admitted into the animal hospital. When we asked how much it would cost they told us and we were fine with that.. as most vets do we fully expected to be lead to the cashier before they would start treatment and they DID NOT!!! I was shocked most vets in Reno won't even give your dog a pain shot until you show them the money.. no not Klaich it was more important to heal our dog than get our money...They took very good care of our pup and they kept us informed on everything they did. \r\n\r\nNow there was one thing that bothered but when you go to a good vet who has a very busy practice there are things you expect.. slow response to phone calls but on the upside of this.. the Vets called us back not some tech relaying information I personally prefer this, because my questions were answered not ""let me check on that and call you back"" so this made up for the slow return of my calls.\r\n\r\nOur dog is here today because of the outstanding care he received, he goes back in today for a recheck and guess what we still havent been given a final bill.. we expect that today of course but.. Again I felt as if our dogs health was more important to them. I will be taking all 4 of our dogs to Dr. Klaich and the other vets for now on Thank you Dr. KLaich and Dr. Sarah for your compassion and for saving little Tucker \r\n

2
★★★★★

Friday night 4/24/2009 we came home to find out littlest dog collapsed, running a dangerously high fever and incoherent. After a call to our normal vet who was of course closed we spoke to another vet who said our dog probably wont last the night just make him comfortable. So the next morning when he was still with us we began calling around and found Klaich was open on Saturday.. \r\n\r\nWithout even calling to see if they would see us..we headed into Reno which was a 45 minute drive on the chance they would see us. They were friendly and kind and immediately took us back. They went over him and were extremely worried and told us he needed to be admitted into the animal hospital. When we asked how much it would cost they told us and we were fine with that.. as most vets do we fully expected to be lead to the cashier before they would start treatment and they DID NOT!!! I was shocked most vets in Reno won't even give your dog a pain shot until you show them the money.. no not Klaich it was more important to heal our dog than get our money...They took very good care of our pup and they kept us informed on everything they did. \r\n\r\nNow there was one thing that bothered but when you go to a good vet who has a very busy practice there are things you expect.. slow response to phone calls but on the upside of this.. the Vets called us back not some tech relaying information I personally prefer this, because my questions were answered not ""let me check on that and call you back"" so this made up for the slow return of my calls.\r\n\r\nOur dog is here today because of the outstanding care he received, he goes back in today for a recheck and guess what we still havent been given a final bill.. we expect that today of course but.. Again I felt as if our dogs health was more important to them. I will be taking all 4 of our dogs to Dr. Klaich and the other vets for now on Thank you Dr. KLaich and Dr. Sarah for your compassion and for saving little Tucker \r\n

Pros: Compassionate!!!

Cons: Slow to respond but understandable

.

you can never get any information quickly, always takes hours, the wait time is horrible, took me over an hour to even get seen. took me a half an hour for them to give me my dog back when he was already done. The staff is not very knowledgable, was told to ""just bring my dog in"" and waited over an hour and was told to come back later.

1
★★☆☆☆

you can never get any information quickly, always takes hours, the wait time is horrible, took me over an hour to even get seen. took me a half an hour for them to give me my dog back when he was already done. The staff is not very knowledgable, was told to ""just bring my dog in"" and waited over an hour and was told to come back later.

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I've had to go there several times, but two notible times with my dog. The first time she was poisoned and very very ill, not only was the staff incredibly kind but they didn't rip me off financially. They saved her then. The second time was today in fact, i brought her in because she had her first seizure and was diagnosed with epilepsy, they took wonderful care of her, they saw me without an appointment in a timely manner as well as returning my calls and being very communicative during the whole situation. All in all, i have a true appreciation now for both the staff, as well as the facilities offered there. Not to mention they're open on Saturdays, and later then usual on the week days.

2
★★★★★

I've had to go there several times, but two notible times with my dog. The first time she was poisoned and very very ill, not only was the staff incredibly kind but they didn't rip me off financially. They saved her then. The second time was today in fact, i brought her in because she had her first seizure and was diagnosed with epilepsy, they took wonderful care of her, they saw me without an appointment in a timely manner as well as returning my calls and being very communicative during the whole situation. All in all, i have a true appreciation now for both the staff, as well as the facilities offered there. Not to mention they're open on Saturdays, and later then usual on the week days.

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This animal hospital looks the other way when a stolen pet comes into there office. They told me a pet of mine came into the office the rabies tag was listed under my name they allowed the person who aquired the dog to change the name on the account to his. I was denied more info relating to my stolen dog but they told me a dog with a rabies tag listed under my name came into the office and I was told. Also the vets in this office say it is good to feed your dog food with byproducts.

0
★☆☆☆☆

This animal hospital looks the other way when a stolen pet comes into there office. They told me a pet of mine came into the office the rabies tag was listed under my name they allowed the person who aquired the dog to change the name on the account to his. I was denied more info relating to my stolen dog but they told me a dog with a rabies tag listed under my name came into the office and I was told. Also the vets in this office say it is good to feed your dog food with byproducts.

Pros: No prps

Cons: They cannot be trusted and they overcharge clients

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We had to take our 17 year old Himalayan cat to the hospital because it was time to do the right thing for her. Our regular veterinary hospital was closed but we found that Klaich Animal Hospital was open on Saturday. We called ahead and were told we would have to wait as there were a lot of customers. Our poor little Cassie was having terrible seizures and when we got to the hospital, she started having another seizure. We were taken in immediately and the veterinarian came in to the room within a few minutes. The assistants were so kind and caring as was the doctor. I'm sorry to say we were so distraught we didn't get names. We were so grateful for the kindness we received from them, which made our difficult decision easier to bear. It was the kindest thing for us to do, but we had recently lost our 2 Pekingese dogs of 13 years, so within 2 months, we lost 3 of our precious family members. The treatment we received at Klaich's hospital was extremely thoughtful and again - made such a difficult time, a little better. Thanks to all of them. John and Margaret Sampaga, Lemmon Valley, Nevada 10-22-2008

2
★★★★★

We had to take our 17 year old Himalayan cat to the hospital because it was time to do the right thing for her. Our regular veterinary hospital was closed but we found that Klaich Animal Hospital was open on Saturday. We called ahead and were told we would have to wait as there were a lot of customers. Our poor little Cassie was having terrible seizures and when we got to the hospital, she started having another seizure. We were taken in immediately and the veterinarian came in to the room within a few minutes. The assistants were so kind and caring as was the doctor. I'm sorry to say we were so distraught we didn't get names. We were so grateful for the kindness we received from them, which made our difficult decision easier to bear. It was the kindest thing for us to do, but we had recently lost our 2 Pekingese dogs of 13 years, so within 2 months, we lost 3 of our precious family members. The treatment we received at Klaich's hospital was extremely thoughtful and again - made such a difficult time, a little better. Thanks to all of them. John and Margaret Sampaga, Lemmon Valley, Nevada 10-22-2008

Pros: Caring and kindness

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We have 4 dogs and have been using Klaich for 10 years. Yes, they are a busy clinic, but because of their reputation and following. They now see primarily by appointment, which is helping the wait time. They are very thorough with their exams, diagnoses, and treatment plans. We have seen different docs there and no matter who we see, we do not feel rushed. On each and every visit, the docs explain the reasons why they are diagnosing a specific condition, give details about the condition and possible treatment plans, and work with us to determine the most appropriate care possible. We have left our oldest, an 11-year old chihuahua, there for critical care; and she received optimal care. The pricing structure is very within any budget. Risky? Absolutely not. Highly recommended.

2
★★★★★

We have 4 dogs and have been using Klaich for 10 years. Yes, they are a busy clinic, but because of their reputation and following. They now see primarily by appointment, which is helping the wait time. They are very thorough with their exams, diagnoses, and treatment plans. We have seen different docs there and no matter who we see, we do not feel rushed. On each and every visit, the docs explain the reasons why they are diagnosing a specific condition, give details about the condition and possible treatment plans, and work with us to determine the most appropriate care possible. We have left our oldest, an 11-year old chihuahua, there for critical care; and she received optimal care. The pricing structure is very within any budget. Risky? Absolutely not. Highly recommended.

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I would say Klaich is a good place to bring your animals, I will admit they are rushed they have some many people come in and out and they need to work quickly. I brought my dog in a week ago and she was sick and we did have to wait a hour and a half, but once we got in the vet let us talk and let him know what was going on, and he wanted to keep her and run some tests. It turns out she had parvo. It was the best thing to leave her there and have them nurse her back to health and that is what they did, they kept her on a IV and kept a close eye on her and she lived this deadly virus. It was a little hard to call and get to talk to the vet, but we decided that just going in and visiting my dog was the best thing, and we were able to visit her and while we were in the parvo ward the vet that took over case came right in talked with us and she was a wonderful and answered any questions we had, overall we will keep bringing our animals to klaich. My advise is don't let yourself be rushed ask questions that need to be asked and get some answers. The vet will answer any questions to the best of there knowledge. If you are walk-in you have to be patient the appoinment will go before you and walk-ins are first come first serve. I do believe that they are going to appoinment only now so your wait should be over. But overall this place is great and very well priced. My dog was in the 6 days and 5 night with IV and anitbotics everyday and it was only 694.00 with great care.

2
★★★★☆

I would say Klaich is a good place to bring your animals, I will admit they are rushed they have some many people come in and out and they need to work quickly. I brought my dog in a week ago and she was sick and we did have to wait a hour and a half, but once we got in the vet let us talk and let him know what was going on, and he wanted to keep her and run some tests. It turns out she had parvo. It was the best thing to leave her there and have them nurse her back to health and that is what they did, they kept her on a IV and kept a close eye on her and she lived this deadly virus. It was a little hard to call and get to talk to the vet, but we decided that just going in and visiting my dog was the best thing, and we were able to visit her and while we were in the parvo ward the vet that took over case came right in talked with us and she was a wonderful and answered any questions we had, overall we will keep bringing our animals to klaich. My advise is don't let yourself be rushed ask questions that need to be asked and get some answers. The vet will answer any questions to the best of there knowledge. If you are walk-in you have to be patient the appoinment will go before you and walk-ins are first come first serve. I do believe that they are going to appoinment only now so your wait should be over. But overall this place is great and very well priced. My dog was in the 6 days and 5 night with IV and anitbotics everyday and it was only 694.00 with great care.

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Part of the problem here is that it very much depends on who you see, which is just random-whoever is up on that day. Some of the doctors are much better than others. But I have had two different experiences where the vet missed an important (life threatening) diagnosis after a very rushed exam. They do have convenient hours and location but if your pet is ill you are taking a risk here.

0
★☆☆☆☆

Part of the problem here is that it very much depends on who you see, which is just random-whoever is up on that day. Some of the doctors are much better than others. But I have had two different experiences where the vet missed an important (life threatening) diagnosis after a very rushed exam. They do have convenient hours and location but if your pet is ill you are taking a risk here.

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Klaich has a number of fine qualities. They are the premier provider of TPLO knee surgery for dogs. They provide special care to animals from shelters. Their services are reasonably priced, and they don't try to cram all kinds of luxury services, luxury foods and luxury care down your throat.\r\nMy Chow dog would go nowhere else. He was treated with extra dignity for his age. When they put him down -- on a Sunday, no extra charge -- the staff sent a card.\r\nMy Jack Russell had TPLO surgery on one leg, and the follow up care was excellent. I am doing the other leg soon.\r\nSome of the other reviewers are unhappy because Klaich doesn't hold organic yoga classes for ferrets and stuff, but they can always take their pets to a vet in Beverly Hills. I can't.\r\nThis is a walk-in clinic; you don't get appointments. My other vet in Reno required appointments. Klaich opens at 7:30, and yes, you do need to leave your dog sometimes, but they provide good care.\r\nThey do not provide valet parking.

2
★★★★★

Klaich has a number of fine qualities. They are the premier provider of TPLO knee surgery for dogs. They provide special care to animals from shelters. Their services are reasonably priced, and they don't try to cram all kinds of luxury services, luxury foods and luxury care down your throat.\r\nMy Chow dog would go nowhere else. He was treated with extra dignity for his age. When they put him down -- on a Sunday, no extra charge -- the staff sent a card.\r\nMy Jack Russell had TPLO surgery on one leg, and the follow up care was excellent. I am doing the other leg soon.\r\nSome of the other reviewers are unhappy because Klaich doesn't hold organic yoga classes for ferrets and stuff, but they can always take their pets to a vet in Beverly Hills. I can't.\r\nThis is a walk-in clinic; you don't get appointments. My other vet in Reno required appointments. Klaich opens at 7:30, and yes, you do need to leave your dog sometimes, but they provide good care.\r\nThey do not provide valet parking.

Pros: Value, convenience, skilled care, no hucksterism

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Klaitch was reccommended to me as a good place to take my cat. I am new to Reno and needed to have my cat looked at so I gave it a try. This place is a factory. I waited about 45 minutes, which is not a problem, but I like the idea of having an appointment with a set amount of time the Vet may spend with my animal. This factory set up leaves the Vet no time to spend with your pet. \r\n\r\nMy visit was very rushed. The table was not disinfected before my cat (with a wound on his arm) was put on the table. There was dog hair remaining from the previous visitor. Perhaps I'm picky but I'm used to a clean table and a Vet who has a few minutes to talk with me about my pet. The Vet did not close the door! He was planning on being that quick that he didn't see fit to close the examining room door! I politely closed the door. The Vet was clearly a nice guy, probably a great Veterinarian but obviously rushed and had no time to create an appropriate atmosphere in the exam room. He brusquely took my cat by the scruff out of his carrying case and handled him roughly. This is the first time my cat has ever hissed at a Vet. Usually the Vet will give some consoling or gentle-toned words to put the pet at ease but there was no Vet/animal interaction. He spoke to me, but never addressed my cat or displayed any sort of connection with the cat. When we left the examining room, we walked to the front desk, the Vet gave the receptionist the amount to charge me and he walked away. I thanked him and said goodbye but he was on to the next. My visit was rushed, cold, impersonal and unprofessional. I recommend this facility for pet owners who do not believe that animals have any psychology; otherwise, I do not recommend it at all. Somebody, please recommend a caring vet. -NewToReno

0
★☆☆☆☆

Klaitch was reccommended to me as a good place to take my cat. I am new to Reno and needed to have my cat looked at so I gave it a try. This place is a factory. I waited about 45 minutes, which is not a problem, but I like the idea of having an appointment with a set amount of time the Vet may spend with my animal. This factory set up leaves the Vet no time to spend with your pet. \r\n\r\nMy visit was very rushed. The table was not disinfected before my cat (with a wound on his arm) was put on the table. There was dog hair remaining from the previous visitor. Perhaps I'm picky but I'm used to a clean table and a Vet who has a few minutes to talk with me about my pet. The Vet did not close the door! He was planning on being that quick that he didn't see fit to close the examining room door! I politely closed the door. The Vet was clearly a nice guy, probably a great Veterinarian but obviously rushed and had no time to create an appropriate atmosphere in the exam room. He brusquely took my cat by the scruff out of his carrying case and handled him roughly. This is the first time my cat has ever hissed at a Vet. Usually the Vet will give some consoling or gentle-toned words to put the pet at ease but there was no Vet/animal interaction. He spoke to me, but never addressed my cat or displayed any sort of connection with the cat. When we left the examining room, we walked to the front desk, the Vet gave the receptionist the amount to charge me and he walked away. I thanked him and said goodbye but he was on to the next. My visit was rushed, cold, impersonal and unprofessional. I recommend this facility for pet owners who do not believe that animals have any psychology; otherwise, I do not recommend it at all. Somebody, please recommend a caring vet. -NewToReno

Pros: I'm sure the Vet is fantastic but has no chance to be great in this setting. New Building.

Cons: RUSHED, hygiene (lack thereof), poor service, no love, RUSHED

.

I went here when it was somewhat busy. I just wanted to get a yearly exam for my dog, but had to wait for a long time alone in the room only to have the exam be completely rushed. I tried to find out about suggestions for making meals for my dog myself in terms of proportions of meat to vegetables and grains and was told to look online. The vet didn't even notice during this exam that my dog has a a joint problem. His knee pops out of joint and may need surgery later. The vet also did not notice that one of the dog's dewclaws grew into almost a full circle and needed to be cut (the dog won't let me cut them). I brought my sister's dog in at the same time and I had to point it out to the vet that the dog had a bald spot on its neck that was really concerning everyone.\r\n\r\nEvery time I tried to ask a question about the dog's health issues they would give a really short answer and try to get me out of there. I called another time to find out how much onion it takes to be toxic to a dog because my sister's dog ate a handful. The vet had no idea and said to see if the dog throws up, but the real danger of onions is anemia.\r\n\r\nOverall, I was really unhappy. The cost of the exam was only $60 for two dogs, but anyone could quickly looked at the dog and said it was healthy if they didn't check the basics like teeth, nails, hair, or joints.

0
★☆☆☆☆

I went here when it was somewhat busy. I just wanted to get a yearly exam for my dog, but had to wait for a long time alone in the room only to have the exam be completely rushed. I tried to find out about suggestions for making meals for my dog myself in terms of proportions of meat to vegetables and grains and was told to look online. The vet didn't even notice during this exam that my dog has a a joint problem. His knee pops out of joint and may need surgery later. The vet also did not notice that one of the dog's dewclaws grew into almost a full circle and needed to be cut (the dog won't let me cut them). I brought my sister's dog in at the same time and I had to point it out to the vet that the dog had a bald spot on its neck that was really concerning everyone.\r\n\r\nEvery time I tried to ask a question about the dog's health issues they would give a really short answer and try to get me out of there. I called another time to find out how much onion it takes to be toxic to a dog because my sister's dog ate a handful. The vet had no idea and said to see if the dog throws up, but the real danger of onions is anemia.\r\n\r\nOverall, I was really unhappy. The cost of the exam was only $60 for two dogs, but anyone could quickly looked at the dog and said it was healthy if they didn't check the basics like teeth, nails, hair, or joints.

Pros: Easy to find location

Cons: Terrible Veterinary service

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I have been a RVT for 20 yrs. The doctor would not perform a simple needle aspirate of a lump on my dog in my presence. He wanted me to drop her off for two hours when it only takes less than a minute to do. I am new in Reno and Klaich had been Recommended by several people. People of Reno must be ignorant to the good standards of care their pets can receive elsewhere. Would they drop their children off? I must also add the doctor did not even give my dog a proper exam. He did not examine her at all. He only looked at the lump.

0
★☆☆☆☆

I have been a RVT for 20 yrs. The doctor would not perform a simple needle aspirate of a lump on my dog in my presence. He wanted me to drop her off for two hours when it only takes less than a minute to do. I am new in Reno and Klaich had been Recommended by several people. People of Reno must be ignorant to the good standards of care their pets can receive elsewhere. Would they drop their children off? I must also add the doctor did not even give my dog a proper exam. He did not examine her at all. He only looked at the lump.

 

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