Elonda Wicks - State Farm Insurance Agent

★★★★☆
The coverage you need. The price you want.
  • 5807 S Garnett Rd Ste G Ste G

    Tulsa, OK 74146-6845

    Map & Directions
  • 918-252-3313

Insurance

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I visited Elonda's office a couple of months ago to purchase auto insurance for my new car. I was pleased by the excellent service she provided! She explained the benefits of each coverage and allowed me to determine which coverages I needed. While there Elonda took the time to review my Life, Homeowners, and Personal Articles insurance and found one item on my Personal Articles policy that needed to be removed. This saved me money! I am thankful for the service and expertise Elonda Wicks State Farm Agency continually provides!

5
★★★★★

I visited Elonda's office a couple of months ago to purchase auto insurance for my new car. I was pleased by the excellent service she provided! She explained the benefits of each coverage and allowed me to determine which coverages I needed. While there Elonda took the time to review my Life, Homeowners, and Personal Articles insurance and found one item on my Personal Articles policy that needed to be removed. This saved me money! I am thankful for the service and expertise Elonda Wicks State Farm Agency continually provides!

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After working in the customer service arena for several years, I choose who I do business with based upon the level of service they provide. I recently retired and needed help making decisions regarding my Life Insurance. Elonda took the time to provide several options. I was prepared to purchase an additional policy and pay additional premiums but Elonda did a thorough review of my conversion benefits and discovered coverage that eliminated the need for me to purchase another policy. What I took away from this experience is that Elonda places the needs of her customers ahead of her own. She could have easily written me another policy and benefitted from the commission, but fulfilling my need to manage my expenses was more important to her. This is NOT an isolated occurrence. Each of my interactions (there has been several) with Elonda's office has been positive...even when I had the misfortune of my vehicle being hit and damaged twice within two weeks. Elonda and her staff are knowledgable, engaged, energetic and always ready to serve.

5
★★★★★

After working in the customer service arena for several years, I choose who I do business with based upon the level of service they provide. I recently retired and needed help making decisions regarding my Life Insurance. Elonda took the time to provide several options. I was prepared to purchase an additional policy and pay additional premiums but Elonda did a thorough review of my conversion benefits and discovered coverage that eliminated the need for me to purchase another policy. What I took away from this experience is that Elonda places the needs of her customers ahead of her own. She could have easily written me another policy and benefitted from the commission, but fulfilling my need to manage my expenses was more important to her. This is NOT an isolated occurrence. Each of my interactions (there has been several) with Elonda's office has been positive...even when I had the misfortune of my vehicle being hit and damaged twice within two weeks. Elonda and her staff are knowledgable, engaged, energetic and always ready to serve.

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I would never go back to State Farm due to my horrible experience with Eldona Wicks and her staff. My sister was in a wreck and on my policy and they were completely hands off and refused to help us regarding the accident. This is the first insurance company that I have used that has done this. This is why you have insurance in the first place!!! That is just one of the many problems I have had with this branch. The staff is not trained to answer simple questions regarding their insurance policies. They lied to me regarding talking to the underwriters above them. Christine one of there employees told me I could not talk to them and I had to jump through hoops to finally get answers to my questions. Horrible customer service, uneducated and unhelpful staff, and dealing with them is nothing but a headache. Due to the problems I had, they not only lost my business but my families as well. (3 other accounts) THEY ARE A HORRIBLE BRANCH OF STATE FARM!!!! Save yourself a headache and go anywhere else. Its required that you give a star rating - It would of been negative if I had that option.

0
★☆☆☆☆

I would never go back to State Farm due to my horrible experience with Eldona Wicks and her staff. My sister was in a wreck and on my policy and they were completely hands off and refused to help us regarding the accident. This is the first insurance company that I have used that has done this. This is why you have insurance in the first place!!! That is just one of the many problems I have had with this branch. The staff is not trained to answer simple questions regarding their insurance policies. They lied to me regarding talking to the underwriters above them. Christine one of there employees told me I could not talk to them and I had to jump through hoops to finally get answers to my questions. Horrible customer service, uneducated and unhelpful staff, and dealing with them is nothing but a headache. Due to the problems I had, they not only lost my business but my families as well. (3 other accounts) THEY ARE A HORRIBLE BRANCH OF STATE FARM!!!! Save yourself a headache and go anywhere else. Its required that you give a star rating - It would of been negative if I had that option.

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