Roto-Rooter Plumbing & Drain Services

★★★★★
The Plumbing Experts You've Trusted for Over 80 Years
  • 8820 Midway West Rd

    Raleigh, NC 27617-4609

    Map & Directions
  • 919-546-8689

4.5672 67
Hi! Sign in to let us know how Roto-Rooter Plumbing & Drain Services was?
Write a Review
  « Previous 1
.

Water heater broke during the evening. Only 6 years old. Water was leaking out the bottom and into the carpet. Roto-rooter send a plumber named Junior out to the house within the hour. Junior got the leaking stopped and and new water heater installed quickly and at a reasonable price. Very satisfied with the service.
Junior the plumber from Raleigh: 8820 Midway West Road

4
★★★★☆

Water heater broke during the evening. Only 6 years old. Water was leaking out the bottom and into the carpet. Roto-rooter send a plumber named Junior out to the house within the hour. Junior got the leaking stopped and and new water heater installed quickly and at a reasonable price. Very satisfied with the service.
Junior the plumber from Raleigh: 8820 Midway West Road

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Roto-Rooter saved the day and Jeff Vaughn ROCKS! When my water heater recently decided its time was up, I called Roto-Rooter and they handled the issue completely professional from start to end. The call center was extremely polite and kept me up to date on when Jeff would be arriving to the house to look at the issue and Jeff walked me through every possibly replacement option.\r\n\r\nI cannot say enough great things about Jeff. There is no question he is an exceptional plumber - and on top of that, the level of professionalism and courtesy he extended while at my home was outstanding. He kept me up to date on his progress during the installation and went above and beyond to complete the install in the time he estimated.\r\n\r\nThere is no question I would recommend Roto-Rooter to others.

2
★★★★★

Roto-Rooter saved the day and Jeff Vaughn ROCKS! When my water heater recently decided its time was up, I called Roto-Rooter and they handled the issue completely professional from start to end. The call center was extremely polite and kept me up to date on when Jeff would be arriving to the house to look at the issue and Jeff walked me through every possibly replacement option.\r\n\r\nI cannot say enough great things about Jeff. There is no question he is an exceptional plumber - and on top of that, the level of professionalism and courtesy he extended while at my home was outstanding. He kept me up to date on his progress during the installation and went above and beyond to complete the install in the time he estimated.\r\n\r\nThere is no question I would recommend Roto-Rooter to others.

.

I called Raleigh Roto-Rooter plumbers to clean out two of my drains that had been problems for a few years. They made an appointment for the next day. They called ahead and arrived in the 2-hour window as scheduled. The plumber made sure that he understood the problems and explained to me what he recommened be done, why he was recommending it and any possible problems that might arise because of my old cast iron and galvanized lines. He gave me a quote and I authorized the work. He completed the work that afternoon and was careful to thouroughly clean the area and check for any leaks at the connections he had to remove for access. Before he left, he went down a thorough check list of pumbing issues and suggestions of how I could prevent problems in the future. I heartily recommend Roto-Rooter of Raleigh for any drain problems or other plumbing problems you may have!

2
★★★★★

I called Raleigh Roto-Rooter plumbers to clean out two of my drains that had been problems for a few years. They made an appointment for the next day. They called ahead and arrived in the 2-hour window as scheduled. The plumber made sure that he understood the problems and explained to me what he recommened be done, why he was recommending it and any possible problems that might arise because of my old cast iron and galvanized lines. He gave me a quote and I authorized the work. He completed the work that afternoon and was careful to thouroughly clean the area and check for any leaks at the connections he had to remove for access. Before he left, he went down a thorough check list of pumbing issues and suggestions of how I could prevent problems in the future. I heartily recommend Roto-Rooter of Raleigh for any drain problems or other plumbing problems you may have!

.

Our sewer line was blocked and backing up. Called Roto-Rooter and they came out the same day. The problem, tree roots blocking the line, was fixed at a reasonable cost. There was a break in the sewer line which they were able to show me using their video.\nA cost estimate was given to permanently repair the line which we accepted and the repair done the next day.\nWe were very satisified with their promptmess and work to fix our problem.

2
★★★★★

Our sewer line was blocked and backing up. Called Roto-Rooter and they came out the same day. The problem, tree roots blocking the line, was fixed at a reasonable cost. There was a break in the sewer line which they were able to show me using their video.\nA cost estimate was given to permanently repair the line which we accepted and the repair done the next day.\nWe were very satisified with their promptmess and work to fix our problem.

.

Called Roto-Rooter Plumbers from Raleigh to help fix a clogged underground drain problem. My downspouts were backing up flooding the entire property. The plumber from this Raleigh company was very efficient and within a short time unclogged the problem which was caused by roots from my landscaping entering the pipes. A good job and well worth the price of a plumber.

2
★★★★★

Called Roto-Rooter Plumbers from Raleigh to help fix a clogged underground drain problem. My downspouts were backing up flooding the entire property. The plumber from this Raleigh company was very efficient and within a short time unclogged the problem which was caused by roots from my landscaping entering the pipes. A good job and well worth the price of a plumber.

.

So the basement shower got backed up in our 1960-something house on Good Friday and we decided we were going to wait the holiday weekend out and call someone in the next week. After cooking all Saturday it was discovered that the water from the dishwasher upstairs had backed up into the basement shower! Caught in time for us to wet-vac it out, a call was made to Roto-Rooter.\n\nWe were told at 4:30pm on Saturday of Easter weekend that someone would be out by 7:30pm that night. Ha! Jeff Vaughn was there within 45 minutes and was so friendly and thorough that he had us smiling at our mini-disaster within minutes. Jeff was quick to asses the situation and complete in looking at what we could and could not do with our older plumbing to avoid another such issue in the future. He fixed the plumbing issue and was so pleasant. We never once felt like we had intruded on his holiday weekend at all.\n\nRoto-Rooter is lucky to have a hard worker like Jeff Vaughn! We received excellent customer service that was prompt, we were not over charged for a weekend visit, in fact a coupon was even honored, and the service friendly and complete.\n\nThanks Roto-Rooter!\nKat Moncol

2
★★★★★

So the basement shower got backed up in our 1960-something house on Good Friday and we decided we were going to wait the holiday weekend out and call someone in the next week. After cooking all Saturday it was discovered that the water from the dishwasher upstairs had backed up into the basement shower! Caught in time for us to wet-vac it out, a call was made to Roto-Rooter.\n\nWe were told at 4:30pm on Saturday of Easter weekend that someone would be out by 7:30pm that night. Ha! Jeff Vaughn was there within 45 minutes and was so friendly and thorough that he had us smiling at our mini-disaster within minutes. Jeff was quick to asses the situation and complete in looking at what we could and could not do with our older plumbing to avoid another such issue in the future. He fixed the plumbing issue and was so pleasant. We never once felt like we had intruded on his holiday weekend at all.\n\nRoto-Rooter is lucky to have a hard worker like Jeff Vaughn! We received excellent customer service that was prompt, we were not over charged for a weekend visit, in fact a coupon was even honored, and the service friendly and complete.\n\nThanks Roto-Rooter!\nKat Moncol

.

I had a water main break in my home and within 1 hour found the local Roto-Rooter tech at my door. John was able to provide us a estimate after carefully reviewing the damage and checking the pipes throughout the house. Not only was i impressed on the quality and timeliness of work, but he took the time to both explain the repair process, and offered very helpfull tips on conserving water and appliance settings.

2
★★★★★

I had a water main break in my home and within 1 hour found the local Roto-Rooter tech at my door. John was able to provide us a estimate after carefully reviewing the damage and checking the pipes throughout the house. Not only was i impressed on the quality and timeliness of work, but he took the time to both explain the repair process, and offered very helpfull tips on conserving water and appliance settings.

.

This is the second time I have used Roto-Rooter and I have been very pleased with their prompt scheduling and timely arrival. William is very professional and knowledgable and I have been impressed with his courteousness. He's always on-time and is able to provide a quick estimate and repair. \n\nThanks again for the fast service...

2
★★★★★

This is the second time I have used Roto-Rooter and I have been very pleased with their prompt scheduling and timely arrival. William is very professional and knowledgable and I have been impressed with his courteousness. He's always on-time and is able to provide a quick estimate and repair. \n\nThanks again for the fast service...

.

We needed to replace the garbage disposal which had broken a few weeks ago. John came and had the disposal put in fairly quickly. He also went over various plumbing items and ideas to save us $. He did a very nice job, very professional. I would recommend him and Roto-Rooter to anyone looking for plumbing work.\n

2
★★★★★

We needed to replace the garbage disposal which had broken a few weeks ago. John came and had the disposal put in fairly quickly. He also went over various plumbing items and ideas to save us $. He did a very nice job, very professional. I would recommend him and Roto-Rooter to anyone looking for plumbing work.\n

.

We had to replace the shut-off valves for the supply lines to the kitchen sink due to a leak, though it was not an emergency situation. Our technician, John, came the next morning and had us fixed up quickly. He also gave us a nice walk through to discuss other plumbing issues in the house, of which we have many and have been steadily trying to address for years now. I recommend this location, especially John..

2
★★★★★

We had to replace the shut-off valves for the supply lines to the kitchen sink due to a leak, though it was not an emergency situation. Our technician, John, came the next morning and had us fixed up quickly. He also gave us a nice walk through to discuss other plumbing issues in the house, of which we have many and have been steadily trying to address for years now. I recommend this location, especially John..

.

We had a leak at the emergency shutoff valve for our washing machine. After calling on Saturday, our plumber (John) was at our house in under an hour. He was a complete professional and took the time to explain the different types of valves we could use for a repair. He went out of his way to find the valve we agreed would be the best fit and came back on Sunday (right on time) and finished the repair. He took the time to rehook up my washing machine, take me through all the plumbing of my house, and show me some tips for shutting off the water at the road if necessary. I would let John do any plumbing repair at our house again.

2
★★★★★

We had a leak at the emergency shutoff valve for our washing machine. After calling on Saturday, our plumber (John) was at our house in under an hour. He was a complete professional and took the time to explain the different types of valves we could use for a repair. He went out of his way to find the valve we agreed would be the best fit and came back on Sunday (right on time) and finished the repair. He took the time to rehook up my washing machine, take me through all the plumbing of my house, and show me some tips for shutting off the water at the road if necessary. I would let John do any plumbing repair at our house again.

.

I had finished using my shower and moved the ancient inverter valve to switch the water flow from the shower head back to the tubs faucet when it broke and spewed water across the tub from the valve. Big problem. After shutting off the water I called Roto-Rooter and was pleasantly surprised that the plumber (William) arrived well under a half hour of my call.\nThe problem was quickly diagnosed and explained that a new tub and shower faucet would be required. He soon acquired a replacement and had it installed before the end of the day. I am quite pleased with the service speed and work quality.

2
★★★★★

I had finished using my shower and moved the ancient inverter valve to switch the water flow from the shower head back to the tubs faucet when it broke and spewed water across the tub from the valve. Big problem. After shutting off the water I called Roto-Rooter and was pleasantly surprised that the plumber (William) arrived well under a half hour of my call.\nThe problem was quickly diagnosed and explained that a new tub and shower faucet would be required. He soon acquired a replacement and had it installed before the end of the day. I am quite pleased with the service speed and work quality.

.

I returned from several months abroad to find a giant water bill. I called Roto-Rooter at ~noon and a technician arrived at ~1pm. The plumber (John) discovered one of the toilets was flowing continuously and quickly fixed it. This alone would have made me very happy - but in addition, the plumber walked me through the steps to maintain all my water fixtures and appliances (e.g. run ice through the disposal to clear the rust, how to drain my water heater, etc), showed me how to turn off water to individual toilets, water heater and water main to prevent future leak related problems while traveling, informed me of several water conservation programs that will save me a lot of money (e.g. a rebate program to upgrade my toilets, my right to have the price of the leak adjusted off my future bill since I did the repairs, etc). Not only is my toilet fixed, but I'm a much more informed home-owner and in a few months the refund from my water bill will cover the cost of my repairs. I will definitely call them again and recommend them!

2
★★★★★

I returned from several months abroad to find a giant water bill. I called Roto-Rooter at ~noon and a technician arrived at ~1pm. The plumber (John) discovered one of the toilets was flowing continuously and quickly fixed it. This alone would have made me very happy - but in addition, the plumber walked me through the steps to maintain all my water fixtures and appliances (e.g. run ice through the disposal to clear the rust, how to drain my water heater, etc), showed me how to turn off water to individual toilets, water heater and water main to prevent future leak related problems while traveling, informed me of several water conservation programs that will save me a lot of money (e.g. a rebate program to upgrade my toilets, my right to have the price of the leak adjusted off my future bill since I did the repairs, etc). Not only is my toilet fixed, but I'm a much more informed home-owner and in a few months the refund from my water bill will cover the cost of my repairs. I will definitely call them again and recommend them!

.

I needed a new garbage disposal. I called at 10AM, and a service person was at my home within an hour! They called to let me know when they would be arriving, had the garbage disposal type that I had requested with them, and got the job done! I have a dog who tends to bark continuously whenever repair persons are in my home, and she took to John within moments of him entering the house (which makes for an even better, and quieter, experience)! John did a great job not only installing the device, but talking with me about prolonging its use. I will definitely use Roto-Rooter again.

2
★★★★★

I needed a new garbage disposal. I called at 10AM, and a service person was at my home within an hour! They called to let me know when they would be arriving, had the garbage disposal type that I had requested with them, and got the job done! I have a dog who tends to bark continuously whenever repair persons are in my home, and she took to John within moments of him entering the house (which makes for an even better, and quieter, experience)! John did a great job not only installing the device, but talking with me about prolonging its use. I will definitely use Roto-Rooter again.

.

I have used Roto-Rooter several times and consider them to be utmost in professionalism and customer service! I received a call to let me know the technician was on his way. My showers tend to get clogged often (teenagers with long hair!) and William took the time to explain how to best prevent it in the future. He came up with several suggestions I hadn't thought of previously. He also taught me how the product recommended by a different plumber had been clogging my pipes instead of cleaning them out! He made sure I knew about the online coupon and went above and beyond to take care of all my plumbing problems and questions. I will definitely call Roto-Rooter again and I think they are lucky to have an employee like him!

2
★★★★★

I have used Roto-Rooter several times and consider them to be utmost in professionalism and customer service! I received a call to let me know the technician was on his way. My showers tend to get clogged often (teenagers with long hair!) and William took the time to explain how to best prevent it in the future. He came up with several suggestions I hadn't thought of previously. He also taught me how the product recommended by a different plumber had been clogging my pipes instead of cleaning them out! He made sure I knew about the online coupon and went above and beyond to take care of all my plumbing problems and questions. I will definitely call Roto-Rooter again and I think they are lucky to have an employee like him!

.

We called for an appointment for Rotor Rooter to fix a garbage disposal yesterday. I was given a courtesy call when he was on his way which was great. Once William arrived, he was very professional and pleasant. He was very knowledgeable about fixing the disposal. Although, as we suspected, it had to be replaced. He had a disposal in the truck and was able to do this immediately. He also matched a coupon that I had for another company and also gave me an extra $10 on top of that which totally $50 off the bill. You can access a $40 coupon on their website. But getting $10 more off, was great. This was the second time we used them. The first time was for a baby bottle cap stuck in the disposal for which the technician did not even charge us for coming out. I am very impressed with the service and technicians that Rotor Rooter provides and plan on being a continued customer.

2
★★★★★

We called for an appointment for Rotor Rooter to fix a garbage disposal yesterday. I was given a courtesy call when he was on his way which was great. Once William arrived, he was very professional and pleasant. He was very knowledgeable about fixing the disposal. Although, as we suspected, it had to be replaced. He had a disposal in the truck and was able to do this immediately. He also matched a coupon that I had for another company and also gave me an extra $10 on top of that which totally $50 off the bill. You can access a $40 coupon on their website. But getting $10 more off, was great. This was the second time we used them. The first time was for a baby bottle cap stuck in the disposal for which the technician did not even charge us for coming out. I am very impressed with the service and technicians that Rotor Rooter provides and plan on being a continued customer.

.

I was running the washing machine when the sinks, tub and toilets all started gurgling! Bad news. Plunging and flushing made the situation even worse, as water backed up into the tub. I called Roto-Rooter mainly because I saw they had no extra charge for evening and weekend calls. The dispatcher told me my plumber would be there just bit later; I then received a call to let me know when William Barnes was on his way. I was immediately impressed with William. He was personable and I appreciated his patient and thorough explanation of what the problem was, which was a major surprise: my beloved English ivy--that I had so carefully propagated in various places around my yard for years--had infiltrated an underground pipe! He removed a massive pile of ivy roots, and other roots as well, because a nearby shrub had taken advantage of the situation and joined the ivy in the pipe. The pipe was badly cracked, so William returned the next morning and replaced it. He was careful to point out other plants I may want to move because he would have to dig in the area where they were planted. I moved my dusty miller to a safe place, printed out a generous $40 coupon online, and was relieved and pleased that my problem had been handled so promptly and efficiently. I will definitely call Roto-Rooter if I need a plumber in the future.

2
★★★★★

I was running the washing machine when the sinks, tub and toilets all started gurgling! Bad news. Plunging and flushing made the situation even worse, as water backed up into the tub. I called Roto-Rooter mainly because I saw they had no extra charge for evening and weekend calls. The dispatcher told me my plumber would be there just bit later; I then received a call to let me know when William Barnes was on his way. I was immediately impressed with William. He was personable and I appreciated his patient and thorough explanation of what the problem was, which was a major surprise: my beloved English ivy--that I had so carefully propagated in various places around my yard for years--had infiltrated an underground pipe! He removed a massive pile of ivy roots, and other roots as well, because a nearby shrub had taken advantage of the situation and joined the ivy in the pipe. The pipe was badly cracked, so William returned the next morning and replaced it. He was careful to point out other plants I may want to move because he would have to dig in the area where they were planted. I moved my dusty miller to a safe place, printed out a generous $40 coupon online, and was relieved and pleased that my problem had been handled so promptly and efficiently. I will definitely call Roto-Rooter if I need a plumber in the future.

.

So I had a major blockage in my sewer pipes - which I made worse by plunging quite a bit. All of a sudden I had a waterfall of waste water in my kitchen. I called my regular plumber who told me it would be two days before someone could show up. So I googled Plumbers and found Roto-Rooter - called them and they had someone out at the house in less than one hour!! Talk about quick! Well, it turned out that our problem was anything but quick to fix - but Pam was absolutely fantastic about it! At some point there were three people working on our pipes. To make things worse I had to fly out for a business trip that evening and my wife had to fly out the next morning. The Roto-Rooter folks stayed until they found the problem and it was fixed - and even helped with the cleanup. Pam stayed at our house until about 10pm and made sure that my wife felt comfortable!!! Talk about putting the customer first. I will recommend Roto-Rooter wholeheartedly to anyone needing a plumber!!!

2
★★★★★

So I had a major blockage in my sewer pipes - which I made worse by plunging quite a bit. All of a sudden I had a waterfall of waste water in my kitchen. I called my regular plumber who told me it would be two days before someone could show up. So I googled Plumbers and found Roto-Rooter - called them and they had someone out at the house in less than one hour!! Talk about quick! Well, it turned out that our problem was anything but quick to fix - but Pam was absolutely fantastic about it! At some point there were three people working on our pipes. To make things worse I had to fly out for a business trip that evening and my wife had to fly out the next morning. The Roto-Rooter folks stayed until they found the problem and it was fixed - and even helped with the cleanup. Pam stayed at our house until about 10pm and made sure that my wife felt comfortable!!! Talk about putting the customer first. I will recommend Roto-Rooter wholeheartedly to anyone needing a plumber!!!

.

So I had a major blockage in my sewer pipes - which I made worse by plunging quite a bit. All of a sudden I had a waterfall of waste water in my kitchen. I called my regular plumber who told me it would be two days before someone could show up. So I googled Plumbers and found Roto-Rooter - called them and they had someone out at the house in less than one hour!! Talk about quick! Well, it turned out that our problem was anything but quick to fix - but Pam was absolutely fantastic about it! At some point there were three people working on our pipes. To make things worse I had to fly out for a business trip that evening and my wife had to fly out the next morning. The Roto-Rooter folks stayed until they found the problem and it was fixed - and even helped with the cleanup. Pam stayed at our house until about 10pm and made sure that my wife felt comfortable!!! Talk about putting the customer first. I will recommend Roto-Rooter wholeheartedly to anyone needing a plumber!!!

5
★★★★★

So I had a major blockage in my sewer pipes - which I made worse by plunging quite a bit. All of a sudden I had a waterfall of waste water in my kitchen. I called my regular plumber who told me it would be two days before someone could show up. So I googled Plumbers and found Roto-Rooter - called them and they had someone out at the house in less than one hour!! Talk about quick! Well, it turned out that our problem was anything but quick to fix - but Pam was absolutely fantastic about it! At some point there were three people working on our pipes. To make things worse I had to fly out for a business trip that evening and my wife had to fly out the next morning. The Roto-Rooter folks stayed until they found the problem and it was fixed - and even helped with the cleanup. Pam stayed at our house until about 10pm and made sure that my wife felt comfortable!!! Talk about putting the customer first. I will recommend Roto-Rooter wholeheartedly to anyone needing a plumber!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had a flood in our upstairs bathroom and decided to clean all our lines with Roto-Rooter of Raleigh back in January of this year. They sent a camera through the lines to make sure everything looked ok. In doing so they discovered that the original sewer line pipes were connected in a ""T"" angle instead of a sweep. While this did not cause the original problem it cetainly could be a potential problem. We got a quote, no sales pressure. We waited several months to have the work done since it was not a immediate issue. John the Plumber came out and was so helpful and fixed the pipes so we can have piece of mind. He also exposed the clean out pipe next to our house that got buried over the years. He was kind, compassionate and so helpful. I could not have asked for a better person to help me out. I would recommend Roto Rooter Plumber services anytime, and especially John.

2
★★★★★

We had a flood in our upstairs bathroom and decided to clean all our lines with Roto-Rooter of Raleigh back in January of this year. They sent a camera through the lines to make sure everything looked ok. In doing so they discovered that the original sewer line pipes were connected in a ""T"" angle instead of a sweep. While this did not cause the original problem it cetainly could be a potential problem. We got a quote, no sales pressure. We waited several months to have the work done since it was not a immediate issue. John the Plumber came out and was so helpful and fixed the pipes so we can have piece of mind. He also exposed the clean out pipe next to our house that got buried over the years. He was kind, compassionate and so helpful. I could not have asked for a better person to help me out. I would recommend Roto Rooter Plumber services anytime, and especially John.

.

Naturally, our problem occurred on the weekend. One of those simple tasks that turned into a not so simple task.We called Roto Rooter and the dispatcher listened to our problem. He was very polite. He told us when a technician could be sent to our house. Unfortunately for us, they were very busy (good for them) and could not get to us until Sunday morning. On Sunday, the dispatcher called us to tell us when to expect a technician. The technician, William, called twice to let us know where he was in his work and when to expect him. When he arrived, William examined the situation and carefully described our options. He made certain that we had the information we needed to make an informed choice on how to proceed. He took care of all the parts that we needed for the repair and he completed the repair very professionally. He kept the repair within a few dollars of the estimate. We were very satisfied with William and the work that he did. If we ever need pluming repairs in the future, we will call William directly.

2
★★★★★

Naturally, our problem occurred on the weekend. One of those simple tasks that turned into a not so simple task.We called Roto Rooter and the dispatcher listened to our problem. He was very polite. He told us when a technician could be sent to our house. Unfortunately for us, they were very busy (good for them) and could not get to us until Sunday morning. On Sunday, the dispatcher called us to tell us when to expect a technician. The technician, William, called twice to let us know where he was in his work and when to expect him. When he arrived, William examined the situation and carefully described our options. He made certain that we had the information we needed to make an informed choice on how to proceed. He took care of all the parts that we needed for the repair and he completed the repair very professionally. He kept the repair within a few dollars of the estimate. We were very satisfied with William and the work that he did. If we ever need pluming repairs in the future, we will call William directly.

.

I called my regular Durham plumber and with a back up clog of the main drain line he recommended this Roto Rooter operating in the Raleigh Durham Chapel Hill area. The first try was unsuccessful so he changed from a double blade to a single which finally removed the obstruction. Most impressive was he then re-attached the double blade and ran the line again. As part of the service another representative later came out and ran a camera snake through the drain to verify the condition of the pipes. There was some technical problems with the equipment, but ultimately while not recording we were able to verify that the pipe and tap were in fine condition.

2
★★★★☆

I called my regular Durham plumber and with a back up clog of the main drain line he recommended this Roto Rooter operating in the Raleigh Durham Chapel Hill area. The first try was unsuccessful so he changed from a double blade to a single which finally removed the obstruction. Most impressive was he then re-attached the double blade and ran the line again. As part of the service another representative later came out and ran a camera snake through the drain to verify the condition of the pipes. There was some technical problems with the equipment, but ultimately while not recording we were able to verify that the pipe and tap were in fine condition.

.

William Barnes did a great job! Very polite and professional and explained the whole process as he fixed the drain in our 2nd bath tub. Will definitely use Roto-Rooter from now on!

2
★★★★★

William Barnes did a great job! Very polite and professional and explained the whole process as he fixed the drain in our 2nd bath tub. Will definitely use Roto-Rooter from now on!

.

First off it was a Sunday evening when my hot water heater went. I called Roto Rooter in Raleigh and they were at my house within the hour. William came to my house and with all the checking said I needed a new water heater which I figured I did. He was great explained everything to me and even tols me the cheapest way he could fix this for me. William went to Lowes and got the water heater saving me some money. He spent a long time putting it in being the water heater was on the second floor. He did such a great job not getting any marks on my walls or dirtying up my carpets. What a great worker. Roto Rooter in Raleigh I will definately call on you again when I need something else. I recommend them to everyone they will not let you down. Great Work!!!!!!!

2
★★★★☆

First off it was a Sunday evening when my hot water heater went. I called Roto Rooter in Raleigh and they were at my house within the hour. William came to my house and with all the checking said I needed a new water heater which I figured I did. He was great explained everything to me and even tols me the cheapest way he could fix this for me. William went to Lowes and got the water heater saving me some money. He spent a long time putting it in being the water heater was on the second floor. He did such a great job not getting any marks on my walls or dirtying up my carpets. What a great worker. Roto Rooter in Raleigh I will definately call on you again when I need something else. I recommend them to everyone they will not let you down. Great Work!!!!!!!

.

First Off.... click on the ID on the reviewer of any of their 5-Star Reviews.... hmmmm, seems that the One and Only Review written by that ID... is for Roto Rooter !!!!!! Imagine That! \n\nAll the 1 and 2-Star Bun Reviews are from REAL People! ... like me! I called last week (due to All of the Great Reviews Here (Sucker)...) The lady I talked to was quite cordial, but would Not give me an Hourly Labor Rate or Rough estimate of what it would cost to replace two toilets, with toilets that I had purchased, and replace a faulty water line tap to our frig. \n\nTheir plumber guy arrived and quite promptly, gave us an ""estimate"" of $700 for about two hours of work!!!\n\nWe just as quickly... dispatched them from our property!\n\n$700 of Hard-Earned Money to Do 2, maybe 2-1/1 hours of work! My father-in-Law came over and replaced one of the toilets in 45 minutes... and he's an Amateur! \n\nReally Tired of Getting Ripped Off !!!!

0
★☆☆☆☆

First Off.... click on the ID on the reviewer of any of their 5-Star Reviews.... hmmmm, seems that the One and Only Review written by that ID... is for Roto Rooter !!!!!! Imagine That! \n\nAll the 1 and 2-Star Bun Reviews are from REAL People! ... like me! I called last week (due to All of the Great Reviews Here (Sucker)...) The lady I talked to was quite cordial, but would Not give me an Hourly Labor Rate or Rough estimate of what it would cost to replace two toilets, with toilets that I had purchased, and replace a faulty water line tap to our frig. \n\nTheir plumber guy arrived and quite promptly, gave us an ""estimate"" of $700 for about two hours of work!!!\n\nWe just as quickly... dispatched them from our property!\n\n$700 of Hard-Earned Money to Do 2, maybe 2-1/1 hours of work! My father-in-Law came over and replaced one of the toilets in 45 minutes... and he's an Amateur! \n\nReally Tired of Getting Ripped Off !!!!

.

Can you say happy? I accidently dropped a very expensive bracelet down the toilet. I was distraught and didn't know what to do.\tI took the toilet apart and there was no bracelet. The next morning I called my new best friends at roto rooter. They were at my door in less than 24 hours.\tI shared with the 2 techs what had happened and they assured me they would do all that was possible to retrieve my bracelet. They told me to relax and that ""today is gonna be a good day"". They were correct, within minutes the camera had located my bracelet. Shear amazement and excitement. The techs honestly were just as excited as I was...what a great feeling!!!!!!Great customer service from the start. I was also impressed that they returned my bathroom back to normal and left no mess behind.\tRoto rooter, whatever plumbing issues I have going forward, know that you will be contacted. Oh, they played with the doggie too!!!!!!

2
★★★★★

Can you say happy? I accidently dropped a very expensive bracelet down the toilet. I was distraught and didn't know what to do.\tI took the toilet apart and there was no bracelet. The next morning I called my new best friends at roto rooter. They were at my door in less than 24 hours.\tI shared with the 2 techs what had happened and they assured me they would do all that was possible to retrieve my bracelet. They told me to relax and that ""today is gonna be a good day"". They were correct, within minutes the camera had located my bracelet. Shear amazement and excitement. The techs honestly were just as excited as I was...what a great feeling!!!!!!Great customer service from the start. I was also impressed that they returned my bathroom back to normal and left no mess behind.\tRoto rooter, whatever plumbing issues I have going forward, know that you will be contacted. Oh, they played with the doggie too!!!!!!

.

Our hot water heater ruptured last night and we suffered through some cold showers. I called Roto-Rooter Plumbers at 10:30 last night and scheduled an appointment for the next morning. The plumber arrived promptly that morning and completed a comprehensive assessment of the situation. He took the time to explain to me what had happened. He also discovered another bad shortcut that the builders had taken with our shutoff valves. This explained why that particular valved had failed when I was trying to stop the leak. \r\nOur technician walked me through the quote. When I discussed my option, he stated that if I wanted to call around or look at picking up a water heater on my own from the Raleigh area he could adjust the quote. It was refreshing to hire a repair person that is honest and doesn't apply pressure in order to close the deal for his company. \r\nJohn, our Roto plumber, located and installed our new water heater, corrected the plumbing error left by our Raleigh area builder, and then explained all the workings of the new system. After paying my bill, John took the time to give me some additional types for maintain my plumbing fixtures. This was the best service call I have ever had in my 14 years as a homeowner.\r\n\r\n

2
★★★★★

Our hot water heater ruptured last night and we suffered through some cold showers. I called Roto-Rooter Plumbers at 10:30 last night and scheduled an appointment for the next morning. The plumber arrived promptly that morning and completed a comprehensive assessment of the situation. He took the time to explain to me what had happened. He also discovered another bad shortcut that the builders had taken with our shutoff valves. This explained why that particular valved had failed when I was trying to stop the leak. \r\nOur technician walked me through the quote. When I discussed my option, he stated that if I wanted to call around or look at picking up a water heater on my own from the Raleigh area he could adjust the quote. It was refreshing to hire a repair person that is honest and doesn't apply pressure in order to close the deal for his company. \r\nJohn, our Roto plumber, located and installed our new water heater, corrected the plumbing error left by our Raleigh area builder, and then explained all the workings of the new system. After paying my bill, John took the time to give me some additional types for maintain my plumbing fixtures. This was the best service call I have ever had in my 14 years as a homeowner.\r\n\r\n

.

Finally decided to fix a slow draining kitchen sink and called a competitor company that I've used in the past. The receptionist had a real attitude even though I tried to be nice and explain this was not an emergency situation. She said there was no way she could give me a date or time as they were slammed. So I called Roto-Rooter instead. The receptionist very cheerfully ask how could she provide excellenct service and proceeded to say she could have someone at my home within the hour that would provide a free estimate. John arrived and provided a written estimate with three options, excellent service at a very fair price and gave tons of tips along the way. Very much above and beyond. Super pleased.

2
★★★★☆

Finally decided to fix a slow draining kitchen sink and called a competitor company that I've used in the past. The receptionist had a real attitude even though I tried to be nice and explain this was not an emergency situation. She said there was no way she could give me a date or time as they were slammed. So I called Roto-Rooter instead. The receptionist very cheerfully ask how could she provide excellenct service and proceeded to say she could have someone at my home within the hour that would provide a free estimate. John arrived and provided a written estimate with three options, excellent service at a very fair price and gave tons of tips along the way. Very much above and beyond. Super pleased.

.

We've had a leaky faucet for quite some time. I called Roto Rooter because I've seen them around and wanted to use a trusted company and not a random plumber I found on the internet. I was immediately blown away by their customer service. From the woman I spoke with to make the appointment to our technician, they were all super friendly and went above and beyond to fix our problem. When our pressure reducing valve went bad a few weeks later I did not hesitate to call Roto Rooter again. We had the same technician as last time ( William #52-121) and he was out within hours and even early for our appointment time. Again, he went above and beyond fixing the problem and was extremely polite and respectful. \nEach time, William quoted us a price before he began work and that was the price we paid when we were done. The prices seem fair and reasonable and as I said before, even if they are more expensive I am willing to pay especially now that we have had 2 great experiences.

2
★★★★★

We've had a leaky faucet for quite some time. I called Roto Rooter because I've seen them around and wanted to use a trusted company and not a random plumber I found on the internet. I was immediately blown away by their customer service. From the woman I spoke with to make the appointment to our technician, they were all super friendly and went above and beyond to fix our problem. When our pressure reducing valve went bad a few weeks later I did not hesitate to call Roto Rooter again. We had the same technician as last time ( William #52-121) and he was out within hours and even early for our appointment time. Again, he went above and beyond fixing the problem and was extremely polite and respectful. \nEach time, William quoted us a price before he began work and that was the price we paid when we were done. The prices seem fair and reasonable and as I said before, even if they are more expensive I am willing to pay especially now that we have had 2 great experiences.

.

We woke up Tuesday morning with no hot water. We had no idea what the issue was other than there was going to be no showers in the near future. I called Roto-Rooter and spoke with a lovely lady who had sympathy for our problem and promised to have someone headed our way immediately. Within 30 minutes of my call a nice young man by the name of Danny (Tech #52-173) was ready to determine what our next steps would be. He accessed under our house through a very small opening and determined that we had a river of water and that a new hot water heater was required. In the next 4 hours, Danny had a heater purchased and installed. The outcome was absolutely perfect and the experience certainly set in stone that our plumber of choice would always and forever be Roto-Rooter.\n\nThanks Roto-Rooter for always being ready and able to help in the worst of situations.\n\nGarry and Ginger Wall

2
★★★★★

We woke up Tuesday morning with no hot water. We had no idea what the issue was other than there was going to be no showers in the near future. I called Roto-Rooter and spoke with a lovely lady who had sympathy for our problem and promised to have someone headed our way immediately. Within 30 minutes of my call a nice young man by the name of Danny (Tech #52-173) was ready to determine what our next steps would be. He accessed under our house through a very small opening and determined that we had a river of water and that a new hot water heater was required. In the next 4 hours, Danny had a heater purchased and installed. The outcome was absolutely perfect and the experience certainly set in stone that our plumber of choice would always and forever be Roto-Rooter.\n\nThanks Roto-Rooter for always being ready and able to help in the worst of situations.\n\nGarry and Ginger Wall

.

Once again, Roto-Rooter Plumbers from Raleigh came to our rescue. William (#121) is the best! Our sewer pump finally gave up the ghost, so of course we called Roto-Rooter. William spent all day in the unbearable heat digging up that pump. Unfortunately, the pump was wired for 230 volts which is very uncommon these days. William had to go to the manufacturer for this pump and have it shipped. Of course this was right before the Memorial Day weekend, so William had the pump shipped to his house with the intention of installing it over the weekend. As luck would have it, the manufacturer did not get the pump shipped out right away, so we waited a week until it finally arrived. William called us everyday with an update regarding the staus of our job. I have never had any service provider that was so diligent. As soon as the pump arrived, he was back to install it (another full day of digging and pumping!) As you can see,I cannot say enough about William! Thank you Roto-Rooter!

2
★★★★★

Once again, Roto-Rooter Plumbers from Raleigh came to our rescue. William (#121) is the best! Our sewer pump finally gave up the ghost, so of course we called Roto-Rooter. William spent all day in the unbearable heat digging up that pump. Unfortunately, the pump was wired for 230 volts which is very uncommon these days. William had to go to the manufacturer for this pump and have it shipped. Of course this was right before the Memorial Day weekend, so William had the pump shipped to his house with the intention of installing it over the weekend. As luck would have it, the manufacturer did not get the pump shipped out right away, so we waited a week until it finally arrived. William called us everyday with an update regarding the staus of our job. I have never had any service provider that was so diligent. As soon as the pump arrived, he was back to install it (another full day of digging and pumping!) As you can see,I cannot say enough about William! Thank you Roto-Rooter!

.

Had good service with Roto-Rooter. No emergency charges and William Barnes (plumber) was courteous and informative.

2
★★★★☆

Had good service with Roto-Rooter. No emergency charges and William Barnes (plumber) was courteous and informative.

.

Our sump pump malfunctioned so I called Roto-Rooter Plumbers as they had repaired it once before. The first effort on 3/10/11 seemed to correct the problem--the float had gotten hung up and the pump would not shut off like it was supposed to. However, the next morning when my son took his shower, the pump got hung again. I called Roto-Rooter Plumbers back to explain the problem. They were very polite and accomodating to send someone back out at my convenience. The plumber took a look at it, called the service repairman from the day before, and then took a few extra steps to assure us the float would not get hung up again. Plumbing problem solved and no additional charges for the second call!

2
★★★★☆

Our sump pump malfunctioned so I called Roto-Rooter Plumbers as they had repaired it once before. The first effort on 3/10/11 seemed to correct the problem--the float had gotten hung up and the pump would not shut off like it was supposed to. However, the next morning when my son took his shower, the pump got hung again. I called Roto-Rooter Plumbers back to explain the problem. They were very polite and accomodating to send someone back out at my convenience. The plumber took a look at it, called the service repairman from the day before, and then took a few extra steps to assure us the float would not get hung up again. Plumbing problem solved and no additional charges for the second call!

.

We woke up that morning to find out that our water heater had finally given out. I looked for various places to come out and Roto-Rooter was the first place to come out. Our tech, William, was very polite and explained the entire process to us. He was able to get the entire job done in a timely fashion and exceeded our expectations. He told us everything he was going to do, and always made sure to keep us up to date on his progress. We're in the process of selling our house, so it was great to have William come out and get the job done quickly and all in one day. We'll definitely recommend them to our friends.

2
★★★★★

We woke up that morning to find out that our water heater had finally given out. I looked for various places to come out and Roto-Rooter was the first place to come out. Our tech, William, was very polite and explained the entire process to us. He was able to get the entire job done in a timely fashion and exceeded our expectations. He told us everything he was going to do, and always made sure to keep us up to date on his progress. We're in the process of selling our house, so it was great to have William come out and get the job done quickly and all in one day. We'll definitely recommend them to our friends.

.

I desperately needed a plumber to clean out the drains in my kitchen. The washing machine had backed up into my kitchen sink and dishwasher and I was afraid to use it again for fear of a repeat disaster! I called Roto-Rooter of Raleigh and within just a couple of hours, Larry came to my rescue. He was professional, courteous, and respectful. AND, he got the job done well, even staying while I ran both the dishwasher and washing machine to test his work. I will call Roto-Rooter of Raleigh any time I need a plumber. Thanks Larry!

2
★★★★★

I desperately needed a plumber to clean out the drains in my kitchen. The washing machine had backed up into my kitchen sink and dishwasher and I was afraid to use it again for fear of a repeat disaster! I called Roto-Rooter of Raleigh and within just a couple of hours, Larry came to my rescue. He was professional, courteous, and respectful. AND, he got the job done well, even staying while I ran both the dishwasher and washing machine to test his work. I will call Roto-Rooter of Raleigh any time I need a plumber. Thanks Larry!

.

I decided to run my dishwasher before I went in for Chemo. Twenty minutes later water was all over the floor. The pipe from the sink to the garbage disposal to the dishwasher broke. I called Roto-Rooter based solely on their reputation, not any referral from a friend. They arranged to come by that afternoon. I went to the Cancer Center, had chemo, got back to my house and there was Jeff (Tech #794). \r\n\r\nHe was courteous, knowledgeable, and arrived just when he said he would. The job was done quickly. He also addressed a couple other problems I had. He shared information with me on future problems I may run into so I can keep an eye out since my house is 15 years old when lots of repairs are needed.\r\n\r\nCancer doesn't allow you to spend extra time and energy on things... Thankfully I didn't have to once I called them! If you need a plumber in Raleigh, feel confident that they will get the job done correctly. One less worry for me.\r\n\r\n

2
★★★★★

I decided to run my dishwasher before I went in for Chemo. Twenty minutes later water was all over the floor. The pipe from the sink to the garbage disposal to the dishwasher broke. I called Roto-Rooter based solely on their reputation, not any referral from a friend. They arranged to come by that afternoon. I went to the Cancer Center, had chemo, got back to my house and there was Jeff (Tech #794). \r\n\r\nHe was courteous, knowledgeable, and arrived just when he said he would. The job was done quickly. He also addressed a couple other problems I had. He shared information with me on future problems I may run into so I can keep an eye out since my house is 15 years old when lots of repairs are needed.\r\n\r\nCancer doesn't allow you to spend extra time and energy on things... Thankfully I didn't have to once I called them! If you need a plumber in Raleigh, feel confident that they will get the job done correctly. One less worry for me.\r\n\r\n

.

I found out that I have a broken water line under my house today. I called Roto-Rooter for a qoute; that's all I wanted. They informed me that they don't give qoutes over the phone. Now, having been in construction for 9 years myself, I understand that some companies don't quote over the phone because people don't accurately decribe what the situation is and then they get upset when the price changes from the original quote. They told me that they would have someone at my house at 4:30-5:00pm. Sounds great! 5 o'clock rolls around and I get a call from the technician explaining that he was held up and would be at my house by 6:30. O.K...... 7:15 comes around and nobody has showed up or called me, so I call the office. I explain what happened to the first person to answer, who then transfers me to another person that I have to explain the situation to again. No apologies or "" We're sorry sir. What can we do to fix this?"" She tells me that now (all the sudden) someone is available to come to my house. I decline and tell her that I'm probably going to call someone else. ""O.K."" ""click"" before I even have a chance to hang up the phone. I know that big companies can get things crossed or some jobs run over the allotted time, but this is just poor customer service. And the fact that nobody seemed to know, or care about what was going on just made things worse. Now I've wasted a day (with a broken water pipe below my house leaking water) waiting for these people, when I could've gotten something scheduled with someone who actually cares about their customers. Thanks Roto-Rooter!

0
★☆☆☆☆

I found out that I have a broken water line under my house today. I called Roto-Rooter for a qoute; that's all I wanted. They informed me that they don't give qoutes over the phone. Now, having been in construction for 9 years myself, I understand that some companies don't quote over the phone because people don't accurately decribe what the situation is and then they get upset when the price changes from the original quote. They told me that they would have someone at my house at 4:30-5:00pm. Sounds great! 5 o'clock rolls around and I get a call from the technician explaining that he was held up and would be at my house by 6:30. O.K...... 7:15 comes around and nobody has showed up or called me, so I call the office. I explain what happened to the first person to answer, who then transfers me to another person that I have to explain the situation to again. No apologies or "" We're sorry sir. What can we do to fix this?"" She tells me that now (all the sudden) someone is available to come to my house. I decline and tell her that I'm probably going to call someone else. ""O.K."" ""click"" before I even have a chance to hang up the phone. I know that big companies can get things crossed or some jobs run over the allotted time, but this is just poor customer service. And the fact that nobody seemed to know, or care about what was going on just made things worse. Now I've wasted a day (with a broken water pipe below my house leaking water) waiting for these people, when I could've gotten something scheduled with someone who actually cares about their customers. Thanks Roto-Rooter!

.

My new year off to a rocky start when I found my water heater leaking in the crawl space. Called two other plumbers before Roto-Rooter, but I'll never call any other plumbers except Roto-Rooter from now on! They sent a guy right out - on NEW YEAR';S DAY. He replaced the old leaking water heater, gave me great advice on how to keep the new replacement one working for years to come. Very knowledgeable. Expert service. Definitely recommended.

2
★★★★★

My new year off to a rocky start when I found my water heater leaking in the crawl space. Called two other plumbers before Roto-Rooter, but I'll never call any other plumbers except Roto-Rooter from now on! They sent a guy right out - on NEW YEAR';S DAY. He replaced the old leaking water heater, gave me great advice on how to keep the new replacement one working for years to come. Very knowledgeable. Expert service. Definitely recommended.

.

The water backed up while taking a shower. I called Roto-Rooter right away. They came within the hour as they said they would. He explained what the problem was so I could understand what had happened. Didn't take him long to correct the problem. Mark was very good you could tell he was very experienced. I liked when he left there was no mess left behind for me to clean. You can depend on Roto-Rooter they are always there for you if the job is big or small. \r\nThank you. Dee

2
★★★★★

The water backed up while taking a shower. I called Roto-Rooter right away. They came within the hour as they said they would. He explained what the problem was so I could understand what had happened. Didn't take him long to correct the problem. Mark was very good you could tell he was very experienced. I liked when he left there was no mess left behind for me to clean. You can depend on Roto-Rooter they are always there for you if the job is big or small. \r\nThank you. Dee

.

One of the pipes in my house busted and it was leaking water all over the crawlspace. I called Roto-Rooters and the plumber came and fixed up my place the same day. He was here promptly (well after a 45 minute drive from Raleigh) and everything was fixed within 2 hours. I believe the plumber's name was John. He was very friendly and helpful. Not only did he repair the broken pipe, but he also told me some precautionary tips to prevent major water damages. The charge for the repair was reasonable and I was very glad to have the problem handled in such a quick manner. I would love to work with them again if I were ever to call a plumber again (even though I hope that such opportunity does not arise).

2
★★★★★

One of the pipes in my house busted and it was leaking water all over the crawlspace. I called Roto-Rooters and the plumber came and fixed up my place the same day. He was here promptly (well after a 45 minute drive from Raleigh) and everything was fixed within 2 hours. I believe the plumber's name was John. He was very friendly and helpful. Not only did he repair the broken pipe, but he also told me some precautionary tips to prevent major water damages. The charge for the repair was reasonable and I was very glad to have the problem handled in such a quick manner. I would love to work with them again if I were ever to call a plumber again (even though I hope that such opportunity does not arise).

.

I woke up Christmas morning to find that I had some sort of running water in my walls. I am a new 2nd floor condo owner. After walking around and talking to my upstairs neighbor, I determined that the water was indeed coming from my unit. I turned off what I could find, but could still hear something going on and I knew there was going to be a big problem. So, I called Roto-Rooter because they advertised 24/7 and holidays. I mean, it's Christmas day. It couldn't have happened the day before or the day after, but on Christmas. Ugh. The Roto-Rooter Plumber showed up when stated and let me know right away how bad it might be. He was very professional, knowledgeable and skillful. He even recommended I take pictures for insurance purposes. I wouldn't have thought to do that. It was definitely an expensive visit, but if I had it to do all over again, I wouldn't change anything, except perhaps bake some cookies for us:)

2
★★★★★

I woke up Christmas morning to find that I had some sort of running water in my walls. I am a new 2nd floor condo owner. After walking around and talking to my upstairs neighbor, I determined that the water was indeed coming from my unit. I turned off what I could find, but could still hear something going on and I knew there was going to be a big problem. So, I called Roto-Rooter because they advertised 24/7 and holidays. I mean, it's Christmas day. It couldn't have happened the day before or the day after, but on Christmas. Ugh. The Roto-Rooter Plumber showed up when stated and let me know right away how bad it might be. He was very professional, knowledgeable and skillful. He even recommended I take pictures for insurance purposes. I wouldn't have thought to do that. It was definitely an expensive visit, but if I had it to do all over again, I wouldn't change anything, except perhaps bake some cookies for us:)

.

Originally we had scheduled follow up repair for a broken exterior back water valve which Roto-Rooter had cleaned our for us on Saturday the 18th. We were scheduled for between 12 and 2 PM on Tuesday the 21st.\n\nTuesday, 12/21/2010 around 3 PM: no plumber and no phone call. I called and, after attempting to find out what was going on, wound up rescheduling for the next morning between 8 and 10 AM.\n\nWednesday, 12/22/2010 10:00 AM: No plumber and no phone call. I called once again and as passed off to the exterior digging dispatcher Mike, who I never could get in touch with. After several frustrating phone calls, I was told by the girl that eventually answered the phone that she would look into the situation and get back to me. \n\nMeanwhile, John showed up at around 2 o'clock. He was excellent and went about his job very professionally. Upon completion, everything was put back as it was. When he came into the house he removed his work boots so as to not dirty the floor.\n\nNever did receive a call back from thr Roto-Rooter dispatcher. So, in summary the service is excellent but be prepared for some problems with their dispatchers.\n

2
★★★★☆

Originally we had scheduled follow up repair for a broken exterior back water valve which Roto-Rooter had cleaned our for us on Saturday the 18th. We were scheduled for between 12 and 2 PM on Tuesday the 21st.\n\nTuesday, 12/21/2010 around 3 PM: no plumber and no phone call. I called and, after attempting to find out what was going on, wound up rescheduling for the next morning between 8 and 10 AM.\n\nWednesday, 12/22/2010 10:00 AM: No plumber and no phone call. I called once again and as passed off to the exterior digging dispatcher Mike, who I never could get in touch with. After several frustrating phone calls, I was told by the girl that eventually answered the phone that she would look into the situation and get back to me. \n\nMeanwhile, John showed up at around 2 o'clock. He was excellent and went about his job very professionally. Upon completion, everything was put back as it was. When he came into the house he removed his work boots so as to not dirty the floor.\n\nNever did receive a call back from thr Roto-Rooter dispatcher. So, in summary the service is excellent but be prepared for some problems with their dispatchers.\n

.

We did not have any hot water. I called Roto Rooter upon the recommendation of my mother in law and I am very happy that I did. I called at 9 am and John was there at 11 am. He had things working very quickly, thoroughly explained what had happened and the charge was very reasonable. We will call and ask for John next time we have any plumbing issues.

2
★★★★★

We did not have any hot water. I called Roto Rooter upon the recommendation of my mother in law and I am very happy that I did. I called at 9 am and John was there at 11 am. He had things working very quickly, thoroughly explained what had happened and the charge was very reasonable. We will call and ask for John next time we have any plumbing issues.

.

The problem? Nothing but scalding water out of a shower. Great for cooking lobsters but nobody wants to go to the ER for burns sustained while bathing, right? Naturally we had holiday houseguests arriving that afternoon and needed the shower to work. My husband opened it up but decided he was in over his head and asked me to call a plumber.\n\nI called late Friday afternoon to make an appointment and Roto-Rooter sent William to my house just outside Raleigh. They said he would come between 8 and noon Saturday morning and they called at 5 minutes to 8 to let me know he would be there in 30 minutes.\n\nSo William had a half-started mess on his hands and couldn't even test it out to verify the problem.\nThis didn't faze him and he got straight to work. He wore booties to keep the floor clean and worked diligently for an hour or more. He found the broken part and had a replacement in his van. Not only that, but he worked quietly so as to not wake my husband who was still sleeping in the next room. \n\nBy the time he was writing our receipt my husband was up and about and William was kind enough to compliment him on the job (nearly) well done!\n\nThe problem was fixed, he left the bathroom cleaner than he found it and then provided a coupon for us to defray the cost. \n\nSaved by Roto-Rooter just in time for guests! Thanks a million!

2
★★★★★

The problem? Nothing but scalding water out of a shower. Great for cooking lobsters but nobody wants to go to the ER for burns sustained while bathing, right? Naturally we had holiday houseguests arriving that afternoon and needed the shower to work. My husband opened it up but decided he was in over his head and asked me to call a plumber.\n\nI called late Friday afternoon to make an appointment and Roto-Rooter sent William to my house just outside Raleigh. They said he would come between 8 and noon Saturday morning and they called at 5 minutes to 8 to let me know he would be there in 30 minutes.\n\nSo William had a half-started mess on his hands and couldn't even test it out to verify the problem.\nThis didn't faze him and he got straight to work. He wore booties to keep the floor clean and worked diligently for an hour or more. He found the broken part and had a replacement in his van. Not only that, but he worked quietly so as to not wake my husband who was still sleeping in the next room. \n\nBy the time he was writing our receipt my husband was up and about and William was kind enough to compliment him on the job (nearly) well done!\n\nThe problem was fixed, he left the bathroom cleaner than he found it and then provided a coupon for us to defray the cost. \n\nSaved by Roto-Rooter just in time for guests! Thanks a million!

.

I signed up to have them come by between 11-1. John came close to 1:00. Took his shoes off without being asked and looked at the problem. Gave me the estimate. Went to work.\n\nA little pricey, but the work was well done

1
★★★☆☆

I signed up to have them come by between 11-1. John came close to 1:00. Took his shoes off without being asked and looked at the problem. Gave me the estimate. Went to work.\n\nA little pricey, but the work was well done

.

After a very cold night, we woke up to a busted pipe - and scrambled to turn off the main line, etc...\nCalled Roto-Rooter and they did not arrive as fast as I would have wanted - but glad I waited b/c the service was excellent.\nWilliam was very helpful and knowledgeable.\nThe price seemed right as well.\nWould definitely recommend.

2
★★★★☆

After a very cold night, we woke up to a busted pipe - and scrambled to turn off the main line, etc...\nCalled Roto-Rooter and they did not arrive as fast as I would have wanted - but glad I waited b/c the service was excellent.\nWilliam was very helpful and knowledgeable.\nThe price seemed right as well.\nWould definitely recommend.

.

We've made many calls to Roto-Rooter and they have completed many jobs for us. I used to do business with their competitor but I found I could get excellent service and get the job done right the first time with Roto-Rooter. The plumbers (most recently, John) are excellent and straightforward. Their operators always answer the telephone with ""how can I provide excellent service? And they do, I've learned, when something works, you stick with it.

2
★★★★★

We've made many calls to Roto-Rooter and they have completed many jobs for us. I used to do business with their competitor but I found I could get excellent service and get the job done right the first time with Roto-Rooter. The plumbers (most recently, John) are excellent and straightforward. Their operators always answer the telephone with ""how can I provide excellent service? And they do, I've learned, when something works, you stick with it.

.

Hazel was great... got video of our mainline so we could see exactly what the problem was. Got us working for the night and schedule for the damaged pipe to be replaced the very next day. William Barnes showed up on schedule (today, 10/25), like Hazel was easy to work with and informative... completed the work on scheduled and as promised.

2
★★★★★

Hazel was great... got video of our mainline so we could see exactly what the problem was. Got us working for the night and schedule for the damaged pipe to be replaced the very next day. William Barnes showed up on schedule (today, 10/25), like Hazel was easy to work with and informative... completed the work on scheduled and as promised.

.

I had an outstanding experience with the plumber who serviced my house on October 11, 2010. Hazel was very attentive to my needs and dispatched severals individuals promptly. I really appreciate how she emphasized that it was an emergency. Despite the circumstances, it turned out to be a wonderful experience since the plumber showed empathy towards my situation.

2
★★★★★

I had an outstanding experience with the plumber who serviced my house on October 11, 2010. Hazel was very attentive to my needs and dispatched severals individuals promptly. I really appreciate how she emphasized that it was an emergency. Despite the circumstances, it turned out to be a wonderful experience since the plumber showed empathy towards my situation.

.

Notice water stains on ceiling in bedroom just below the hot water heater located in the attic. Ran upstairs knowing that the hot water was a fault. Floor was wet but saw no noticable leak. Being Sunday afternoon, I was not optimistic that I could get someone out for a reasonable price to diagnose and fix the problem. Called Roto-Rooter as their add said no extra charge. Plumber was at my house within an hour of me calling and quickly found a problem with the expansion tank. Had one on the truck and price was very reasonable. He was in and out within an hour. He was very courteous and professional. Would definetly call Roto-Rooter again for plumbing issues.

2
★★★★★

Notice water stains on ceiling in bedroom just below the hot water heater located in the attic. Ran upstairs knowing that the hot water was a fault. Floor was wet but saw no noticable leak. Being Sunday afternoon, I was not optimistic that I could get someone out for a reasonable price to diagnose and fix the problem. Called Roto-Rooter as their add said no extra charge. Plumber was at my house within an hour of me calling and quickly found a problem with the expansion tank. Had one on the truck and price was very reasonable. He was in and out within an hour. He was very courteous and professional. Would definetly call Roto-Rooter again for plumbing issues.

Message from Roto-Rooter Plumbing & Drain Services

When Raleigh needs a plumber, they call Roto-Rooter. We are available 24 hours a day, 7 days a week. Residential & Commercial Services. Trusted & Recommended since 1935, Roto-Rooter offers unmatched plumbing services backed by an 80+ year reputation for quality.. Roto-Rooter Root Destroyer|Roto-Rooter Pipe Shield|Roto-Rooter Sugar Digestant|Faucet Replacement|Residential Plumbing|Commercial Plumbing|24 Hour Plumbing Service|Bathroom Plumbing Solutions|Complete plumbing repair & replacement and drain cleaning services|Line and leak detection

Editorial from

Offering popular plumbing maintenance and repairs, as well as drain-cleaning and unclogging.

Key Points

  • The Plumbing Experts You've Trusted...

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Roto-Rooter Plumbing & Drain Services, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review