U-Haul Moving & Storage Of Lower Greenville
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Map & Directions
1616 Greenville Ave
Dallas, TX 75206
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About U-Haul Moving & Storage Of Lower Greenville
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- Hours
- Sun 9am-5pm, Mon-Thu 7am-7pm, Sat 7am-7pm, Fri 7am-8pm
Automotive
Worst customer service I have ever experienced. For 3 weeks I called them and got forwarded to the main call center where my only option was to leave a message. NO CALL BACK. Ended up having to pay an extra month. I just now called and got their answering service again and was placed on hold after explaining my whole story (so it could be escalated). I called from another line and finally got a person at the site. I asked if they could have my ubox ready the next morning and was told - "The best I could do is leave a note for the morning guy. If he has time, he will get your box ready". Even after I explained what I had gone through, she simply re-iterated, as if I was completely inconveniencing her, "I said, all I can do is leave a note. It is up to them if they want to do it". UNBELIEVABLE. After the call, I checked my other line (the call center). I was still on hold!!! I left it on speaker to see if she would ever come back. The rep left me on hold for about five more minutes, came back on and hung up. All one can do is laugh. UNBELIEVABLE
1
Worst customer service I have ever experienced. For 3 weeks I called them and got forwarded to the main call center where my only option was to leave a message. NO CALL BACK. Ended up having to pay an extra month. I just now called and got their answering service again and was placed on hold after explaining my whole story (so it could be escalated). I called from another line and finally got a person at the site. I asked if they could have my ubox ready the next morning and was told - "The best I could do is leave a note for the morning guy. If he has time, he will get your box ready". Even after I explained what I had gone through, she simply re-iterated, as if I was completely inconveniencing her, "I said, all I can do is leave a note. It is up to them if they want to do it". UNBELIEVABLE. After the call, I checked my other line (the call center). I was still on hold!!! I left it on speaker to see if she would ever come back. The rep left me on hold for about five more minutes, came back on and hung up. All one can do is laugh. UNBELIEVABLE
