Dicks Heating & A/C inc

★★☆☆☆
  • 1516 45th Street E Suite 200

    Sumner, WA 98390

    Map & Directions
  • 206-242-1462

About Dicks Heating & A/C inc

Hours
Sun: 9:00 a.m.-1:00 p.m.;Mon: 7:30 a.m.-7:00 p.m.;Tue: 7:30 a.m.-7:00 p.m.;Wed: 7:30 a.m.-7:00 p.m.;Thu: 7:30 a.m.-7:00 p.m.;Fri: 7:30 a.m.-7:00 p.m.;Sat: 9:00 a.m.-5:00 p.m.;
2.3333 3
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I had this company come out and check my furnace, my ducts and my dryer vent. The tech was very knowledgable and educated me about my furnace and how it works. Explained how to change the filters and the need for them to be changed on a regular basis. I had my ducts and dryer vent cleaned and done for a great price as they are having a spring special, Andrew was very respectful of my home and did an excellent job. I have read the reviews on here and felt I had to write what great service I received! I have already recommended this company to several friends and I know they will be just as happy as I am! Thank you Dick's Heating for the excellent service and look forward to next year's service! Sue and Rick from Tacoma, WA

2
★★★★★

I had this company come out and check my furnace, my ducts and my dryer vent. The tech was very knowledgable and educated me about my furnace and how it works. Explained how to change the filters and the need for them to be changed on a regular basis. I had my ducts and dryer vent cleaned and done for a great price as they are having a spring special, Andrew was very respectful of my home and did an excellent job. I have read the reviews on here and felt I had to write what great service I received! I have already recommended this company to several friends and I know they will be just as happy as I am! Thank you Dick's Heating for the excellent service and look forward to next year's service! Sue and Rick from Tacoma, WA

.

Called Dicks heating & air out to check a heater that was inop.I was told the Heater was unsafe to operate that the heat exchanger was cracked,and that the Ignitor was also bad.I was told it would be 2800.00 to repair it or 3200.00 to replace it.I told them that I needed to get a 2nd option on it,it was at this point that they told me I would need to pay them for the estimate and the fee would be 54.10 for the estimate, because I would not let them just do the repairs.The next day I had the 2nd company look at the heater.Long story short the heater was repaired for 225.16. Ignitor and air filter.It is my opion that this company is very unfair,way over priced,I feel like they lied to me.When I asked them about it,and ask them to forgive the 54.10 for the estimate they would not do that.Very bad choose on their part because I plan on telling the world about this. I hope by me telling my story this may save others from this company.Dicks Heating And Ac Wa.Please tell your friends and family.Save them from being taken like they tried to do me.
05/26/2011
Just an update check the web you'll find a lot of bad reviews,if you should have a bad review to report please also do it to the BBB and the Attorney generals office...Lets all pull together and stop them and this is how you do it.
Thank you.

0
★☆☆☆☆

Called Dicks heating & air out to check a heater that was inop.I was told the Heater was unsafe to operate that the heat exchanger was cracked,and that the Ignitor was also bad.I was told it would be 2800.00 to repair it or 3200.00 to replace it.I told them that I needed to get a 2nd option on it,it was at this point that they told me I would need to pay them for the estimate and the fee would be 54.10 for the estimate, because I would not let them just do the repairs.The next day I had the 2nd company look at the heater.Long story short the heater was repaired for 225.16. Ignitor and air filter.It is my opion that this company is very unfair,way over priced,I feel like they lied to me.When I asked them about it,and ask them to forgive the 54.10 for the estimate they would not do that.Very bad choose on their part because I plan on telling the world about this. I hope by me telling my story this may save others from this company.Dicks Heating And Ac Wa.Please tell your friends and family.Save them from being taken like they tried to do me.
05/26/2011
Just an update check the web you'll find a lot of bad reviews,if you should have a bad review to report please also do it to the BBB and the Attorney generals office...Lets all pull together and stop them and this is how you do it.
Thank you.

.

The first problem with the furnace (first part of 2011) was the furnace sporadically not shutting off. We??d have to turn the gas valve off at the furnace, then wait for the cool down cycle to finish and turn the breaker off, wait ten seconds and turn it back on. I went on the Williams Furnace web site for troubleshooting, and found that it was probably either the thermostat or the gas valve that were defective. I called a number of HVAC repair facilities, and made an appointment for Dicks to come out 02/22/11 and diagnose the problem for $49.50, and if I had them do the work, the $49.50 would be applied to the repair cost.
On 02/16, I bought a new thermostat at Ace Hardware ($13.00) and installed it. The gas valve was now sticking (repeated clicking) when the furnace would shut off.
On 02/22, Edgar Garcia from Dicks Heating came over and diagnosed the problem as a defective gas valve. The cost of repair would be $540.38 ($478.50 if I signed up for a yearly service plan), and they could have the part in about three days. I agreed to have them do the work and signed up for the yearly service plan.
I called them twice afterwards to find out the status of the parts order, and they were very uninformative other then to say it would be a little longer.
On 03/04, on a hunch, I purchased a new thermostat at Lowe??s for $40.00 and installed it. This solved the problem with the furnace, and I returned the other thermostat to Ace Hardware for a refund.
On 03/08 I called Dicks and explained what I had done and the furnace was now working fine. I requested a refund due to the faulty diagnosis by their technician. Loretta informed me that the $49.50 covered Edgars wages and was non-refundable. I asked to speak with her supervisor and she told me ??Beth? was with a customer and transferred me to her voicemail. I left a brief synopsis and requested a return call. I called twice more and was told Beth was in a meeting. On the third call, I reached Beth and she informed me in no uncertain terms that there would be no refund. She said that they couldn??t take the word of ??just a homeowner? that the furnace was fixed, I??d need to get a certified technician to verify it. I immediately invited one of her technicians to come over and verify the repair. She declined and told me I??d have to get another companies technician to verify it. I told her it didn??t make sense for me to pay another companies service fee to get a refund from her, but she declined to explain her stance and rudely ended the phone call.
So... I paid them over $50.00 (with tax) and would have paid them $478.50 if they had gotten the part on time. I doubt they would have refunded the $478.50 for a useless repair since they won't refund $49.50 for a useless diagnosis.

0
★☆☆☆☆

The first problem with the furnace (first part of 2011) was the furnace sporadically not shutting off. We??d have to turn the gas valve off at the furnace, then wait for the cool down cycle to finish and turn the breaker off, wait ten seconds and turn it back on. I went on the Williams Furnace web site for troubleshooting, and found that it was probably either the thermostat or the gas valve that were defective. I called a number of HVAC repair facilities, and made an appointment for Dicks to come out 02/22/11 and diagnose the problem for $49.50, and if I had them do the work, the $49.50 would be applied to the repair cost.
On 02/16, I bought a new thermostat at Ace Hardware ($13.00) and installed it. The gas valve was now sticking (repeated clicking) when the furnace would shut off.
On 02/22, Edgar Garcia from Dicks Heating came over and diagnosed the problem as a defective gas valve. The cost of repair would be $540.38 ($478.50 if I signed up for a yearly service plan), and they could have the part in about three days. I agreed to have them do the work and signed up for the yearly service plan.
I called them twice afterwards to find out the status of the parts order, and they were very uninformative other then to say it would be a little longer.
On 03/04, on a hunch, I purchased a new thermostat at Lowe??s for $40.00 and installed it. This solved the problem with the furnace, and I returned the other thermostat to Ace Hardware for a refund.
On 03/08 I called Dicks and explained what I had done and the furnace was now working fine. I requested a refund due to the faulty diagnosis by their technician. Loretta informed me that the $49.50 covered Edgars wages and was non-refundable. I asked to speak with her supervisor and she told me ??Beth? was with a customer and transferred me to her voicemail. I left a brief synopsis and requested a return call. I called twice more and was told Beth was in a meeting. On the third call, I reached Beth and she informed me in no uncertain terms that there would be no refund. She said that they couldn??t take the word of ??just a homeowner? that the furnace was fixed, I??d need to get a certified technician to verify it. I immediately invited one of her technicians to come over and verify the repair. She declined and told me I??d have to get another companies technician to verify it. I told her it didn??t make sense for me to pay another companies service fee to get a refund from her, but she declined to explain her stance and rudely ended the phone call.
So... I paid them over $50.00 (with tax) and would have paid them $478.50 if they had gotten the part on time. I doubt they would have refunded the $478.50 for a useless repair since they won't refund $49.50 for a useless diagnosis.

More about Dicks Heating & A/C inc

Dick’s Heating & Air Inc. provides heating and cooling services in Bellevue, Seattle, and the nearby areas. We specialize in the sales, installation, and maintenance of reliable AC units. Call us at (206) 242-1462 to schedule an appointment.

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