Ortho Mattress Store

★★★★☆
  • 1423 WILSHIRE BLVD.

    Santa Monica, CA 90403

    Map & Directions
  • 310-587-2444

About Ortho Mattress Store

Categories
  • Furniture Stores
  • Beds
  • Bedding
Details
  • Mattress Stores
  • Mattress Pads

Home & Garden

Home & Garden
More choices in Santa Monica:
Resultset_next

Bedfellows

12250 Ventura Blvd Studio City, CA

Resultset_next

Linens Et Al

165 N Robertson Blvd Beverly Hills, CA

3.5 2
Hi! Sign in to let us know how Ortho Mattress Store was?
Write a Review
.

I use to work here so parking is in the back and there's plenty of it so access is extremely efficient. Just make sure you avoid shopping here during peak lunch and dinner hours over the weekend because patrons of Izzy's Restaurant next door completely dominates the entire parking structure.
This location used to be the training center so don't be surprised if you find potential new hires being trained here during your visit.
Your shopping experience will be based on selection of mattresses combined with its presentation by the sales rep. Regardless of matt selection, the employee and their distinctive mentality will ultimately make or break your entire experience. Be prepared for the worst if you ever encounter someone named Ken. He is an middle aged brother with an accent who used to be the store manager and appears rather docile but never allow that to deceive you. He was also my training manager so I've seen all his tricks on how he closes customers in sales. If you don't like getting closed or being sold, please pay attention here so you'll know how to counter his antics.
Upon entering, he'll basically force you to participate in his comfort test to determine what your level of comfort is. Regardless if you already know what you're looking for, he's going to respond by saying, "Okay, it doesn't really matter what you're looking for because everyone is completely different. Just to be sure, let's do a quick comfort test anyways to determine if you truly need a firm, medium or soft." His logic is forcing you to accept his idea that YOU might know what you're looking for BUT your BODY might actually need something else entirely instead. He's going to goose feed you this idea and firmly insists you get on his mattresses of choice to begin your MANDATORY trial. It doesn't matter whether you agree with his initial step because that's precisely how he manages the store and the customers. So if you don't appreciate being brainwashed and told what to do, think of something quick or you're going to get completely dominated by his methods. We almost got into a fist fight regarding an incident where I determined such a test was unnecessary for a particular client and he disagreed. With Ken Guituma around, there was basically a fight or an incident EVERY SINGLE DAY!!!

Also be extremely cautious with his closing questions that he will continuously bombard you with if you express hesitation to purchase on the spot. Here are some examples if you reply NO to making a immediate purchase. "Well what exactly is preventing you from making a decision now? I mean at the end of the day, what's going to help you decide? You're already here. So what's the difference between this mattress and the ones down the street?" He continued this inquisition so aggressively one particular incident where the blonde female guest finally snapped and shouted, "I don't know! Alright!? I just want to look around!" She meant other mattress stores because this was her first stop with her girlfriend. So carefully familiarize yourself with these questions to prevent getting caught off guard by Ken.

Such relentless pursuit to close a sale is probably why the former Governator of California never bought a single pair of shoes from Ken. Ken shares his past employment as a shoe salesman on the
3rd Street Promenade in Santa Monica where Arnold (The One and Only) himself would always piss him off by walking in and trying on 25 different pairs of shoes and never makes a single purchase. I'm not surprised. I wouldn't buy anything from Ken either based on his methods. The more you push people, the higher their walls go up.

Even Hanna who is the owner's daughter tells me she disagrees with Guituma and told him right to his face! I brought this issue up with her once regarding such asinine tactics in training and Hanna agreed with everything. Our near fist fight experience started when he disagreed with me eluding his mandatory comfort trial on a customer and said, "I DON'T CARE IF YOU THINK MY TRAINING IS S--T! I'M JUST TRYING TO MAKE YOU SOME MONEY!" By dictating my every move to be identical to yours? And how much money did you make me by the way? Only thing Ken Guituma ever did was talk trash behind my back to the regional manager. There's also other employees operating out of this store now but take heed if you ever encounter Ken.

Overall, the store itself is one of the best locations of Ortho Mattress with a wide range of selections. But the uncertain thing is that there's really no guarantee whether you'll have a great shopping experience. That's completely based on whoever is working there at the time and how you'll interact. Good luck.

3
★★★☆☆

I use to work here so parking is in the back and there's plenty of it so access is extremely efficient. Just make sure you avoid shopping here during peak lunch and dinner hours over the weekend because patrons of Izzy's Restaurant next door completely dominates the entire parking structure.
This location used to be the training center so don't be surprised if you find potential new hires being trained here during your visit.
Your shopping experience will be based on selection of mattresses combined with its presentation by the sales rep. Regardless of matt selection, the employee and their distinctive mentality will ultimately make or break your entire experience. Be prepared for the worst if you ever encounter someone named Ken. He is an middle aged brother with an accent who used to be the store manager and appears rather docile but never allow that to deceive you. He was also my training manager so I've seen all his tricks on how he closes customers in sales. If you don't like getting closed or being sold, please pay attention here so you'll know how to counter his antics.
Upon entering, he'll basically force you to participate in his comfort test to determine what your level of comfort is. Regardless if you already know what you're looking for, he's going to respond by saying, "Okay, it doesn't really matter what you're looking for because everyone is completely different. Just to be sure, let's do a quick comfort test anyways to determine if you truly need a firm, medium or soft." His logic is forcing you to accept his idea that YOU might know what you're looking for BUT your BODY might actually need something else entirely instead. He's going to goose feed you this idea and firmly insists you get on his mattresses of choice to begin your MANDATORY trial. It doesn't matter whether you agree with his initial step because that's precisely how he manages the store and the customers. So if you don't appreciate being brainwashed and told what to do, think of something quick or you're going to get completely dominated by his methods. We almost got into a fist fight regarding an incident where I determined such a test was unnecessary for a particular client and he disagreed. With Ken Guituma around, there was basically a fight or an incident EVERY SINGLE DAY!!!

Also be extremely cautious with his closing questions that he will continuously bombard you with if you express hesitation to purchase on the spot. Here are some examples if you reply NO to making a immediate purchase. "Well what exactly is preventing you from making a decision now? I mean at the end of the day, what's going to help you decide? You're already here. So what's the difference between this mattress and the ones down the street?" He continued this inquisition so aggressively one particular incident where the blonde female guest finally snapped and shouted, "I don't know! Alright!? I just want to look around!" She meant other mattress stores because this was her first stop with her girlfriend. So carefully familiarize yourself with these questions to prevent getting caught off guard by Ken.

Such relentless pursuit to close a sale is probably why the former Governator of California never bought a single pair of shoes from Ken. Ken shares his past employment as a shoe salesman on the
3rd Street Promenade in Santa Monica where Arnold (The One and Only) himself would always piss him off by walking in and trying on 25 different pairs of shoes and never makes a single purchase. I'm not surprised. I wouldn't buy anything from Ken either based on his methods. The more you push people, the higher their walls go up.

Even Hanna who is the owner's daughter tells me she disagrees with Guituma and told him right to his face! I brought this issue up with her once regarding such asinine tactics in training and Hanna agreed with everything. Our near fist fight experience started when he disagreed with me eluding his mandatory comfort trial on a customer and said, "I DON'T CARE IF YOU THINK MY TRAINING IS S--T! I'M JUST TRYING TO MAKE YOU SOME MONEY!" By dictating my every move to be identical to yours? And how much money did you make me by the way? Only thing Ken Guituma ever did was talk trash behind my back to the regional manager. There's also other employees operating out of this store now but take heed if you ever encounter Ken.

Overall, the store itself is one of the best locations of Ortho Mattress with a wide range of selections. But the uncertain thing is that there's really no guarantee whether you'll have a great shopping experience. That's completely based on whoever is working there at the time and how you'll interact. Good luck.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was in need of a mattress after moving to Santa Monica from New York. A friend told me about Ortho Mattress she was very happy with the mattress she got and said they had the best prices being that they are factory direct, I stopped in after going to department stores and their prices were indeed better, i would up with a sterns and fosters latex / foam/ spring combo and i have never had better sleep, i am happy with the store but in-love with the mattress

4
★★★★☆

I was in need of a mattress after moving to Santa Monica from New York. A friend told me about Ortho Mattress she was very happy with the mattress she got and said they had the best prices being that they are factory direct, I stopped in after going to department stores and their prices were indeed better, i would up with a sterns and fosters latex / foam/ spring combo and i have never had better sleep, i am happy with the store but in-love with the mattress

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Ortho Mattress Store, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review