Guardian Moving & Storage

★☆☆☆☆
  • 2345 South Santa Fe Avenue

    Los Angeles, CA 90058

    Map & Directions
  • 800-530-3586

About Guardian Moving & Storage

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  • Moving Companies

Transportation & Storage

Transportation & Storage
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Guardian Moving & Storage (aka Guardian Cargo Logistics, aka Guardian Moving Systems) is running a shady operation, and after finding numerous complaints by others online, I know that I am not alone in this conclusion. Company reps told me/Web site implies that they have offices all over Hawaii (not true; out of LA). I had requested a quote for shipping a piano from Oregon to Hawaii. Based on the quote and conversations I had with Brett Stone, a customer representative via email/phone, I hired Guardian Moving & Storage. I did not sign a contract because Brett Stone told me that my emails and $100 credit card deposit secured the deal. Brett Stone told me via email that $1799 covered full service door-to-door padding and wrapping included. Brett Stone assured me via phone that there would be no surprise last-minute fees. However, at pick up, $250 was added. When I called customer service and was connected to the Dispatch department, I was told by a woman named Crystal that special crating had to be done since it was a piano (not true; the piano was only wrapped with padding/cardboard/plastic wrap). I went back/forth with the company trying to get this removed since I was assured from the beginning that $1799 included everything for shipping the piano. One call included Crystal telling me that Brett Stone claimed he sent me a coupon (not true). The last conversation ended by being told very condescendingly by LJ Brown, another sales representative, that I should stop calling because this is a ??he said/she said.? LJ Brown told me to forward him the email I received showing the $1799 all inclusive price and he or his supervisor would get back to me. I never received a call.

This company operates under several different names and addresses. Here are just a couple that I have been given, although I've seen others - very obvious with the same logo:

Guardian Cargo Logistics
Guardian Moving & Storage
Guardian Moving Systems

2345 South Santa Fe Avenue, Los Angeles, CA 90058
5211 Washington Boulevard, Suite 2, Commerce, CA 90040

800-530-3586
800-545-8654 (used for Hawaii)

http://ushipguardian.com

1
★☆☆☆☆

Guardian Moving & Storage (aka Guardian Cargo Logistics, aka Guardian Moving Systems) is running a shady operation, and after finding numerous complaints by others online, I know that I am not alone in this conclusion. Company reps told me/Web site implies that they have offices all over Hawaii (not true; out of LA). I had requested a quote for shipping a piano from Oregon to Hawaii. Based on the quote and conversations I had with Brett Stone, a customer representative via email/phone, I hired Guardian Moving & Storage. I did not sign a contract because Brett Stone told me that my emails and $100 credit card deposit secured the deal. Brett Stone told me via email that $1799 covered full service door-to-door padding and wrapping included. Brett Stone assured me via phone that there would be no surprise last-minute fees. However, at pick up, $250 was added. When I called customer service and was connected to the Dispatch department, I was told by a woman named Crystal that special crating had to be done since it was a piano (not true; the piano was only wrapped with padding/cardboard/plastic wrap). I went back/forth with the company trying to get this removed since I was assured from the beginning that $1799 included everything for shipping the piano. One call included Crystal telling me that Brett Stone claimed he sent me a coupon (not true). The last conversation ended by being told very condescendingly by LJ Brown, another sales representative, that I should stop calling because this is a ??he said/she said.? LJ Brown told me to forward him the email I received showing the $1799 all inclusive price and he or his supervisor would get back to me. I never received a call.

This company operates under several different names and addresses. Here are just a couple that I have been given, although I've seen others - very obvious with the same logo:

Guardian Cargo Logistics
Guardian Moving & Storage
Guardian Moving Systems

2345 South Santa Fe Avenue, Los Angeles, CA 90058
5211 Washington Boulevard, Suite 2, Commerce, CA 90040

800-530-3586
800-545-8654 (used for Hawaii)

http://ushipguardian.com

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