Ameri Gas Propane

★★☆☆☆

Wholesalers

Wholesalers
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Modern Gas Sales Inc

799 Texas Palmyra Hwy Hawley, MN

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The Honesdale Gas Co.

350 Erie St Honesdale, PA

2.0 1
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I have been a customer of Amerigas since 1996. The service I received from them has always been good until the last two seasons. My payment history is impeccable and I use about 1200-1500 gallons of propane per year- one would think that I would be valued in some way as a customer. I called for a propane delivery two weeks ago, and have followed up daily. I have been assured that "a ticket is out" and several times that the delivery truck was on its way on a given day. It has been over two weeks since the call. I have a situation where my driveway is very steep and in extreme weather, I coordinate deliveries to ensure the safest possible driveway condition. I have made a request three times to speak with the manager to try to discuss my situation with her, and she refuses to either take my calls or return them. I am a professional, and have always been polite and professional in my interactions with the people who take the calls at the Honesdale office, although I have stated that their performance must improve for us to continue to be customers in the future. I would urge the principles of this business to take a closer look into the way customers are being treated, and for potential new customers to consider carefully their selection of a propane supplier after a diligent review of the options.

2
★★☆☆☆

I have been a customer of Amerigas since 1996. The service I received from them has always been good until the last two seasons. My payment history is impeccable and I use about 1200-1500 gallons of propane per year- one would think that I would be valued in some way as a customer. I called for a propane delivery two weeks ago, and have followed up daily. I have been assured that "a ticket is out" and several times that the delivery truck was on its way on a given day. It has been over two weeks since the call. I have a situation where my driveway is very steep and in extreme weather, I coordinate deliveries to ensure the safest possible driveway condition. I have made a request three times to speak with the manager to try to discuss my situation with her, and she refuses to either take my calls or return them. I am a professional, and have always been polite and professional in my interactions with the people who take the calls at the Honesdale office, although I have stated that their performance must improve for us to continue to be customers in the future. I would urge the principles of this business to take a closer look into the way customers are being treated, and for potential new customers to consider carefully their selection of a propane supplier after a diligent review of the options.

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