Nationwide Insurance

★☆☆☆☆
  • 3130 Fairhill Dr 106

    Raleigh, NC 27612

    Map & Directions
  • 919-781-6564

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COUNTRY Financial - Kevin Sherwood

1023 Hwy 45 Eldorado, IL

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I contacted their office to have my wife's wedding ring insured since I've had my auto insured there for years. Found out after my policy was approved and set up that I couldn't since I had my renter's insurance through another company so I faxed a formal request to cancel the policy. It took them about 5 requests to update my address. They did not update my address to include my apt so I did'nt notice they did not cancel my policy that they told me they could not approve. They even continued to charge me for the premiums for a year and a half. I didn't notice since they took them out with my auto policy premiums.
This morning I spoke to 'Sherry' and she was very helpful but I still can't comprehend the level of incompetence this office displayed.
I'm actually in the process of buying a home and wouldn't consider for a second giving this office my business.
Go elsewhere for your insurance, this office is absolutely terrible.

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★☆☆☆☆

I contacted their office to have my wife's wedding ring insured since I've had my auto insured there for years. Found out after my policy was approved and set up that I couldn't since I had my renter's insurance through another company so I faxed a formal request to cancel the policy. It took them about 5 requests to update my address. They did not update my address to include my apt so I did'nt notice they did not cancel my policy that they told me they could not approve. They even continued to charge me for the premiums for a year and a half. I didn't notice since they took them out with my auto policy premiums.
This morning I spoke to 'Sherry' and she was very helpful but I still can't comprehend the level of incompetence this office displayed.
I'm actually in the process of buying a home and wouldn't consider for a second giving this office my business.
Go elsewhere for your insurance, this office is absolutely terrible.

 

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