Gus's Window & Door Maintenance

★☆☆☆☆

About Gus's Window & Door Maintenance

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Home & Garden

Home & Garden
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This shop was recomended to me by my neighbor who purchased a sliding door from here. First he came in and charged $85 for a measurement on a standard unit which he has done business before. Seems high but I chalk it up as a downpayment. Then he quotes me at $50 more than the price he sold to my neighbor. When I ask why he told me that no one has ever gotten it for less. I shruged it off and moved forward. 1 month after the measurement I called and asked about the delivery. I was informed that it was in and just needed to be put on a route. Ok, no big deal. 6 months later I still have not heard anything. My neighbor realizes that the door never came and took it upon himself to call and ask why. The guy then tries to set up an installation through the appartment maintenance while I'm not home without talking to me and requested that I leave a check on the table. Now I realize people thought this would be a convenience to me however the idea of no consequence for a delivery 7 months after the original order doesn't sit well with me. I called him and told him that I was not happy about the late delivery and about the increased price of a standard unit. He again declared that this was the price for all units and asked who told me this. I told him my neighbor who recommended you. He then called my neighbor a liar. The real issue here wasn't the price as I did agree to pay that assuming the unit was delivered in the time frame specified. After this he declares that he has attempted to contact me. I tell him that I have got no missed calls or messages from him. He then calls me a liar and declares that he thinks I'm trying to get away with something. So according tho him I've paid a downpayment and then avoided him on the final delivery of a product which I've purchased because I didn't want to pay for it. Wow. This shop will take no ownership of the poor service. After it was decided to go our seperate ways and end our business a refund was offered, so at least there is that.

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★☆☆☆☆

This shop was recomended to me by my neighbor who purchased a sliding door from here. First he came in and charged $85 for a measurement on a standard unit which he has done business before. Seems high but I chalk it up as a downpayment. Then he quotes me at $50 more than the price he sold to my neighbor. When I ask why he told me that no one has ever gotten it for less. I shruged it off and moved forward. 1 month after the measurement I called and asked about the delivery. I was informed that it was in and just needed to be put on a route. Ok, no big deal. 6 months later I still have not heard anything. My neighbor realizes that the door never came and took it upon himself to call and ask why. The guy then tries to set up an installation through the appartment maintenance while I'm not home without talking to me and requested that I leave a check on the table. Now I realize people thought this would be a convenience to me however the idea of no consequence for a delivery 7 months after the original order doesn't sit well with me. I called him and told him that I was not happy about the late delivery and about the increased price of a standard unit. He again declared that this was the price for all units and asked who told me this. I told him my neighbor who recommended you. He then called my neighbor a liar. The real issue here wasn't the price as I did agree to pay that assuming the unit was delivered in the time frame specified. After this he declares that he has attempted to contact me. I tell him that I have got no missed calls or messages from him. He then calls me a liar and declares that he thinks I'm trying to get away with something. So according tho him I've paid a downpayment and then avoided him on the final delivery of a product which I've purchased because I didn't want to pay for it. Wow. This shop will take no ownership of the poor service. After it was decided to go our seperate ways and end our business a refund was offered, so at least there is that.

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