Mr. Rooter of Greater Albany

★★★★★
There's a reason they call us Mr.
  • 392 Hudson River Rd

    Waterford, NY 12188

    Map & Directions
  • 518-387-9996

Home Construction & Remodeling

Home Construction & Remodeling
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They just installed a new sewer line at my house using their trench-less technology, pretty neat machine and they didn't have to destroy my lawn!! A++

3
★★★★★

They just installed a new sewer line at my house using their trench-less technology, pretty neat machine and they didn't have to destroy my lawn!! A++

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Exceeded my expectations when they installed some fixtures and a dish-washing machine. Good communication, trustworthy and everything was up front!

3
★★★★★

Exceeded my expectations when they installed some fixtures and a dish-washing machine. Good communication, trustworthy and everything was up front!

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First time I've ever had to call a plumber so I didn't really know what to expect. I had a pipe leaking in the wall, I needed someone at my house fairly quickly and Mr. Rooter said they could have a tech here within an hour. About 30-40

3
★★★★★

First time I've ever had to call a plumber so I didn't really know what to expect. I had a pipe leaking in the wall, I needed someone at my house fairly quickly and Mr. Rooter said they could have a tech here within an hour. About 30-40

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I had a nightmare weekend when my sewer backed up into my bath tubs, sinks and toilets. I called a family friend to help with the problem but unfortunately I think he only made things worse. I called Mr. Rooter Plumbing, I was happy to

3
★★★★★

I had a nightmare weekend when my sewer backed up into my bath tubs, sinks and toilets. I called a family friend to help with the problem but unfortunately I think he only made things worse. I called Mr. Rooter Plumbing, I was happy to

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From beginning to end I found this experience to be an overall very positive one. They have really nice vans, the plumbers are dressed professionally and are very friendly, they are very knowledgeable and their prices seemed reasonable, I got more than one quote. They replaced my gas water heater, downstairs sink trap and the "guts" of my toilet. The tech kept my house clean, did a great job and everything works fine now! Very glad I chose them to do the job.

4
★★★★☆

From beginning to end I found this experience to be an overall very positive one. They have really nice vans, the plumbers are dressed professionally and are very friendly, they are very knowledgeable and their prices seemed reasonable, I got more than one quote. They replaced my gas water heater, downstairs sink trap and the "guts" of my toilet. The tech kept my house clean, did a great job and everything works fine now! Very glad I chose them to do the job.

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They are actually professional plumbers unlike most of the hacks you see in the capital region, and they are backed up by corporate so you know they aren't fly-by-night plumbers! I've used them on two different occasions and was very happy

3
★★★★★

They are actually professional plumbers unlike most of the hacks you see in the capital region, and they are backed up by corporate so you know they aren't fly-by-night plumbers! I've used them on two different occasions and was very happy

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After calling another plumbing company which I will not name, I had to hire someone else to fix the problem so I called Mr. Rooter. Upon inspection, they immediately knew what the issue was. They gave me an estimate to start, I signed off

3
★★★★★

After calling another plumbing company which I will not name, I had to hire someone else to fix the problem so I called Mr. Rooter. Upon inspection, they immediately knew what the issue was. They gave me an estimate to start, I signed off

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I used this company over the weekend and I thought they did a very professional job! It was an overall positive experience, other than the fact that I had sink issues in the first place.

3
★★★★★

I used this company over the weekend and I thought they did a very professional job! It was an overall positive experience, other than the fact that I had sink issues in the first place.

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Loni R- The secretary Karen is his mother, so as you can see, the apple doesn't fall far from the tree. Where do you think he learned it from? His whole family works together to screw people out of their hard earned money. Rob, Karen, Jessica are all related that is for sure. Really a shame that he is allowed to do business. It's funny how there are either 1 star reviews of 5 stars, the good ones have to be fake!

1
★☆☆☆☆

Loni R- The secretary Karen is his mother, so as you can see, the apple doesn't fall far from the tree. Where do you think he learned it from? His whole family works together to screw people out of their hard earned money. Rob, Karen, Jessica are all related that is for sure. Really a shame that he is allowed to do business. It's funny how there are either 1 star reviews of 5 stars, the good ones have to be fake!

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.

Matt Ward is running an illegal operation as the head of the Waterford Mr. Rooter. He is a total scam artist who will take a fat deposit, lie about getting permits, but he will bill you for them. I won a lawsuit against this franchise and his scam artist secretary Karen keeps giving me the run around and pretending not to know who anyone is or what a judgement is. They ignore corporate and owe lots of people money. Never call them, never let them set foot on your property, because if they do they will litter their fast food containers on your lawn.

1
★☆☆☆☆

Matt Ward is running an illegal operation as the head of the Waterford Mr. Rooter. He is a total scam artist who will take a fat deposit, lie about getting permits, but he will bill you for them. I won a lawsuit against this franchise and his scam artist secretary Karen keeps giving me the run around and pretending not to know who anyone is or what a judgement is. They ignore corporate and owe lots of people money. Never call them, never let them set foot on your property, because if they do they will litter their fast food containers on your lawn.

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1 out of 1 people found this review helpful.

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IF YOU REALLY WANT A TIP DON'T USE THIS COMPANY THEY WILL RIP YOU OFF

3
★★★★★

IF YOU REALLY WANT A TIP DON'T USE THIS COMPANY THEY WILL RIP YOU OFF

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I hate spending money on plumbing but it was time that I got a new hot water tank. I replaced the elements in it about a hundred times plus I have hard water. The valve was pretty shot too and the tank was rusting out the bottom. What sold

3
★★★★★

I hate spending money on plumbing but it was time that I got a new hot water tank. I replaced the elements in it about a hundred times plus I have hard water. The valve was pretty shot too and the tank was rusting out the bottom. What sold

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I love this company, I've had Mr. Rooter do various work for me at my old home in MA so I was happy to find out that there was a Mr. Rooter near by when I moved to the Cap region. I needed a new toilet and a few old lines replaced and was

3
★★★★★

I love this company, I've had Mr. Rooter do various work for me at my old home in MA so I was happy to find out that there was a Mr. Rooter near by when I moved to the Cap region. I needed a new toilet and a few old lines replaced and was

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the plumber mr. rooter sent out to install my new toilet was very polite and did a good job, i'm glad my husband didn't try to tackle this on his own because the flange(?) was broken and wouldn't have been as simple for us to do ourselves.

3
★★★★★

the plumber mr. rooter sent out to install my new toilet was very polite and did a good job, i'm glad my husband didn't try to tackle this on his own because the flange(?) was broken and wouldn't have been as simple for us to do ourselves.

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I've used Mr. Rooter on two occasions and had a good experience both times. First time was for a new sump pump after we got a ton of rain from Irene, the most recent was to get my septic pumped before winter. Their staff always takes good

3
★★★★★

I've used Mr. Rooter on two occasions and had a good experience both times. First time was for a new sump pump after we got a ton of rain from Irene, the most recent was to get my septic pumped before winter. Their staff always takes good

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Contracted Mr. Rooter to replace old, leaky cast iron pipes in my basement. They were very courteous and did a clean, professional job. Would recommend!

3
★★★★★

Contracted Mr. Rooter to replace old, leaky cast iron pipes in my basement. They were very courteous and did a clean, professional job. Would recommend!

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Mr. Rooter aka Matthew Ward installed a $200 sewer pump and sold it to me as a $1700 grinder pump. They left my wife and children without water for several days because it repeatedly failed. Only after I discovered their negligence through my own research did they acknowledge the error which Ward would fix for another $2000. Their business manager lied to me repeatedly about sending a refund which I haven't received. Liars and cheats... Read their better business bureau complaints. http://www.bbb.org/upstate-new-york/Business-Reviews/plumbers/the-rooter-guys-in-waterford-ny-235962182

1
★☆☆☆☆

Mr. Rooter aka Matthew Ward installed a $200 sewer pump and sold it to me as a $1700 grinder pump. They left my wife and children without water for several days because it repeatedly failed. Only after I discovered their negligence through my own research did they acknowledge the error which Ward would fix for another $2000. Their business manager lied to me repeatedly about sending a refund which I haven't received. Liars and cheats... Read their better business bureau complaints. http://www.bbb.org/upstate-new-york/Business-Reviews/plumbers/the-rooter-guys-in-waterford-ny-235962182

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Please check the BBB complaints before having this company over to your house. I wish I had. There are so many similar complaints of ripping people off by overcharging! They charged double the going price for the work at my home and I

3
★★★★★

Please check the BBB complaints before having this company over to your house. I wish I had. There are so many similar complaints of ripping people off by overcharging! They charged double the going price for the work at my home and I

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They do work like any other reputable plumbing in the area, but what sets them apart is they use shoe covers and check the rest of your plumbing to make sure everything is in good working order for no charge. I've never had a plumber do that, pretty nice.

4
★★★★☆

They do work like any other reputable plumbing in the area, but what sets them apart is they use shoe covers and check the rest of your plumbing to make sure everything is in good working order for no charge. I've never had a plumber do that, pretty nice.

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.

From start to finish working with Mr. Rooter has always been a breeze. I've used them (the franchise in MA as well) for about 10 years now. My latest was a problem with my sump pump, it would make a god awful noise and I'd have to giggle it around to get it to work. I have an old dingy basement and I HATE having to go down there. Mr. Rooter came out with a Zohler (SP?) sump pump and replaced my old one. I no longer have to constantly check to make sure it's working, considering I have a very wet basement. I am also an Advantage Plan member so I get a discount.

5
★★★★★

From start to finish working with Mr. Rooter has always been a breeze. I've used them (the franchise in MA as well) for about 10 years now. My latest was a problem with my sump pump, it would make a god awful noise and I'd have to giggle it around to get it to work. I have an old dingy basement and I HATE having to go down there. Mr. Rooter came out with a Zohler (SP?) sump pump and replaced my old one. I no longer have to constantly check to make sure it's working, considering I have a very wet basement. I am also an Advantage Plan member so I get a discount.

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.

Asked for a price to have my septic line sewer snaked as another contractor was coming in to put a new line in and was quoted a number on the phone. The guy on the phone said unless my contractor had a plumbing license he couldn't get the permits needed to do the dig so they would come and give me an estimate. The next day a technician came out and the price for the sewer snaking had gone up a hundred dollars from the original quote on the phone, but if we paid for the sewer line replacement he would do it then as included in the entire price. He gave me a rather high estimate, but said the line was bellied in 2 foot sections and all clogged with tree roots; which made it difficult to snake and from the house to the road would need replacing. He included the permits on the bill and we were charged for them. I gave him a check for half the bill as a deposit and it was cashed the next day. They showed up 2 days later at 1p.m. sat around eating lunch for a while, marked the lines, began digging and came in to tell me the price just went up several thousand dollars because we have clay and asbestos pipes. (turned out not to be asbestos, but terracotta) We put a stop work order in the next day because they kept changing their price and saying we need to pull the pipe or say wait we can do this or that. We kept calling to see what the final verdict was and they'd say we'll call you back and didn't. So when Monday came they were informed of the stop work order and that we had found someone to do the job for a better price; which they said wouldn't even cover the permits that they had paid for. Turns out they never got the permits or even applied for them and as a home owner in our town we can get a 50.00 digging permit. So they lied to get the job, and billed us for permits they never intended on getting. They said they would return part of our deposit and still have not, if we call they give us the run around and don't call back. Be warned! They are smooth talkers, but lie and commit fraud. Good luck finding a plumber all, just be wary of these crooks.

0
★☆☆☆☆

Asked for a price to have my septic line sewer snaked as another contractor was coming in to put a new line in and was quoted a number on the phone. The guy on the phone said unless my contractor had a plumbing license he couldn't get the permits needed to do the dig so they would come and give me an estimate. The next day a technician came out and the price for the sewer snaking had gone up a hundred dollars from the original quote on the phone, but if we paid for the sewer line replacement he would do it then as included in the entire price. He gave me a rather high estimate, but said the line was bellied in 2 foot sections and all clogged with tree roots; which made it difficult to snake and from the house to the road would need replacing. He included the permits on the bill and we were charged for them. I gave him a check for half the bill as a deposit and it was cashed the next day. They showed up 2 days later at 1p.m. sat around eating lunch for a while, marked the lines, began digging and came in to tell me the price just went up several thousand dollars because we have clay and asbestos pipes. (turned out not to be asbestos, but terracotta) We put a stop work order in the next day because they kept changing their price and saying we need to pull the pipe or say wait we can do this or that. We kept calling to see what the final verdict was and they'd say we'll call you back and didn't. So when Monday came they were informed of the stop work order and that we had found someone to do the job for a better price; which they said wouldn't even cover the permits that they had paid for. Turns out they never got the permits or even applied for them and as a home owner in our town we can get a 50.00 digging permit. So they lied to get the job, and billed us for permits they never intended on getting. They said they would return part of our deposit and still have not, if we call they give us the run around and don't call back. Be warned! They are smooth talkers, but lie and commit fraud. Good luck finding a plumber all, just be wary of these crooks.

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I scheduled an appointment to have my septic tank pumped out a week prior to the appointment date. I was told that the truck would be at my house in the early afternoon on the day of my appointment. I left work at 11 am to be home for the serviceman, who never showed up. I called at 3pm, again at 5pm and was told both times that he would be there soon. I had to miss my night college class to wait for him, and by 8pm theire office was closed for the night and my tank was never touched and I was never contacted by anyone. Do yourself a favor and call any other company in the area. DO NOT CALL MR. ROOTER!!

0
★☆☆☆☆

I scheduled an appointment to have my septic tank pumped out a week prior to the appointment date. I was told that the truck would be at my house in the early afternoon on the day of my appointment. I left work at 11 am to be home for the serviceman, who never showed up. I called at 3pm, again at 5pm and was told both times that he would be there soon. I had to miss my night college class to wait for him, and by 8pm theire office was closed for the night and my tank was never touched and I was never contacted by anyone. Do yourself a favor and call any other company in the area. DO NOT CALL MR. ROOTER!!

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From start to finish everything went smoothly. I was lucky that it was just a basic clog in my sewer line and not a crack or something more serious. A Mr. Rooter technician came to my house looking clean and professional, diagnosed the problem, gave me a couple solutions and up front pricing for both. I approved the option to clean the sewer line with the high pressure water jetting since I never cleaned the line in the 8 years I've owned my house. The plumber showed me the pipe with his camera after the job was done, it was good as new. I am very pleased with their service.

2
★★★★★

From start to finish everything went smoothly. I was lucky that it was just a basic clog in my sewer line and not a crack or something more serious. A Mr. Rooter technician came to my house looking clean and professional, diagnosed the problem, gave me a couple solutions and up front pricing for both. I approved the option to clean the sewer line with the high pressure water jetting since I never cleaned the line in the 8 years I've owned my house. The plumber showed me the pipe with his camera after the job was done, it was good as new. I am very pleased with their service.

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I've used Mr. Rooter on many occasions, my pipes froze over the winter and they helped me out big time before they bursted. More recently was during Irene when my basement flooded, my sump pump was no use without power and they came and hooked up a back up sump pump. I'm an advantage plan member so I always get priority service, a discount and a warranty on the work.

2
★★★★☆

I've used Mr. Rooter on many occasions, my pipes froze over the winter and they helped me out big time before they bursted. More recently was during Irene when my basement flooded, my sump pump was no use without power and they came and hooked up a back up sump pump. I'm an advantage plan member so I always get priority service, a discount and a warranty on the work.

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Fast response, knowledgeable technician, and reasonable price (there is a coupon on their website). They warranty most of their drain cleaning which no other plumber does! Will use again!

2
★★★★★

Fast response, knowledgeable technician, and reasonable price (there is a coupon on their website). They warranty most of their drain cleaning which no other plumber does! Will use again!

.

I called a small plumbing company to clear my sewer line because I knew their rates were cheaper and I'm on a budget. They came to my home and started cleaning the line, after about an hour and a half they said I was all set, I paid them and they left. Well that didn't solve my problem it will still backing up. I called them to come back but they couldn't send anyone out. I then called Mr. Rooter and told them my issue. They came over, popped open my septic tank and it was completely full, that was the true problem! Mr. Rooter pumped it out a few hours later. The other company won't refund my money because I ""hired them to cable the sewer line and thats what they did"". Trying to save me money cost me more in the end!

2
★★★★★

I called a small plumbing company to clear my sewer line because I knew their rates were cheaper and I'm on a budget. They came to my home and started cleaning the line, after about an hour and a half they said I was all set, I paid them and they left. Well that didn't solve my problem it will still backing up. I called them to come back but they couldn't send anyone out. I then called Mr. Rooter and told them my issue. They came over, popped open my septic tank and it was completely full, that was the true problem! Mr. Rooter pumped it out a few hours later. The other company won't refund my money because I ""hired them to cable the sewer line and thats what they did"". Trying to save me money cost me more in the end!

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Should have called Mr. Rooter first. Called another plumbing company and they were a joke. The Mr. Rooter plumber arrived when promised, wore booties in my house (yay!) found the problem and walked me through the process to correct it and gave me an up front price. They were very professional. I will be using them for future work. Btw they do not charge extra for nights, I called them at 7pm.

2
★★★★☆

Should have called Mr. Rooter first. Called another plumbing company and they were a joke. The Mr. Rooter plumber arrived when promised, wore booties in my house (yay!) found the problem and walked me through the process to correct it and gave me an up front price. They were very professional. I will be using them for future work. Btw they do not charge extra for nights, I called them at 7pm.

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From start to finish everyone was so friendly and helpful! They showed up on time, removed the foam cup that my angel child flushed down the toilet, and the price when it was all said and done was what they quoted! The plumber even gave my son a Mr. Rooter action figure! Having dealt with plumbers/repairmen in the past, this was a much better experience than anticipated!

2
★★★★★

From start to finish everyone was so friendly and helpful! They showed up on time, removed the foam cup that my angel child flushed down the toilet, and the price when it was all said and done was what they quoted! The plumber even gave my son a Mr. Rooter action figure! Having dealt with plumbers/repairmen in the past, this was a much better experience than anticipated!

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