Just U Relax

★★★★★
Massage & Spa Services in downtown Cleveland
  • 850 Euclid Ave Ste 322

    Cleveland, OH 44114

    Map & Directions
  • 877-800-6923

Personal Services

Personal Services
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5.0 24
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I didn't even get in the door. I called to say i needed to schedule an appointment. They said they couldn't take me for a month and then when I said i needed to go on a Saturday they told me two and half months. THEN they said that the

3
★★★★★

I didn't even get in the door. I called to say i needed to schedule an appointment. They said they couldn't take me for a month and then when I said i needed to go on a Saturday they told me two and half months. THEN they said that the

.

My experience with this company was terrible.First it took several attempts to get an appointment. At my first appointment, I sat there waiting 15 minutes, and then they said the appointment was canceled because the Massage therapist had

3
★★★★★

My experience with this company was terrible.First it took several attempts to get an appointment. At my first appointment, I sat there waiting 15 minutes, and then they said the appointment was canceled because the Massage therapist had

.

OMG!!!! I love this place. I love the quiet, serene atmosphere, the well trained staff, and the fact I actually leave there feeling stress free and over relaxed. I left there one time and fell asleep in my car the minute I sat down. That's

3
★★★★★

OMG!!!! I love this place. I love the quiet, serene atmosphere, the well trained staff, and the fact I actually leave there feeling stress free and over relaxed. I left there one time and fell asleep in my car the minute I sat down. That's

.

I recently bought an online deal and all I can say is WOW!! my therapist name was Danielle AND SHE IS AMAZING TRULLY AMAZING I have had plenty of massages but none like this. It was very relaxing the staff was totally awesome and the atmosphere was excellent. Danielle does techniques during her session that I have never seen or felt before her stretching is the best. I recommend everyone to try Just U Relax massage and spa if you haven't the experience is worth it!!! THANK GUYS CAN'T WAIT TO SEE YOU AGAIN SOON :)

5
★★★★★

I recently bought an online deal and all I can say is WOW!! my therapist name was Danielle AND SHE IS AMAZING TRULLY AMAZING I have had plenty of massages but none like this. It was very relaxing the staff was totally awesome and the atmosphere was excellent. Danielle does techniques during her session that I have never seen or felt before her stretching is the best. I recommend everyone to try Just U Relax massage and spa if you haven't the experience is worth it!!! THANK GUYS CAN'T WAIT TO SEE YOU AGAIN SOON :)

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.

OMG!!!!!!!!!!!!!!!!!!!! I love this place! The staff is very friendly, the prices are outstanding, magnificent atmosphere. I have been there 2 times this week. 1 for a massage and 2 to buy a package deal. great, now I can book all my appointments for the rest of the month. I just wish I could go there EVERY SINGLE DAY!!!!!!!!!!!!!!!
The number is 1-877-800-6923
Call them to feel the best massage in your LIFE.
LOVE U GUYS, BE BACK REAL SOON.
LOVE, LISA J.

5
★★★★★

OMG!!!!!!!!!!!!!!!!!!!! I love this place! The staff is very friendly, the prices are outstanding, magnificent atmosphere. I have been there 2 times this week. 1 for a massage and 2 to buy a package deal. great, now I can book all my appointments for the rest of the month. I just wish I could go there EVERY SINGLE DAY!!!!!!!!!!!!!!!
The number is 1-877-800-6923
Call them to feel the best massage in your LIFE.
LOVE U GUYS, BE BACK REAL SOON.
LOVE, LISA J.

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1 out of 1 people found this review helpful.

.

This company is unprofessional, the owner Ursula Washington recently made me return her key, called the police threatening to have me arrested for trespassing and was bullying me after hours after leaving the premises. In this "spa," the owner is the only person who gives massages, yet they have over 5 "certificates" printed on the wall. They allow employees who aren't certified or licensed to perform massages, in the absence of the manager and the employees have to wonder if they'll get paid every payday and each time it's a new excuse. I'm sorry I ever applied to this position. This business is not accredited with the BBB and has received a Failing Grade, had I done more extensive research on my end this could have been avoided as well.

There are countless other dissatisfied Cleveland residents with this business as well. They schedule appointments most times having to reschedule with the excuse of the "massage therapist" had a family emergency on days she never showed up to the facility. The day she almost had me arrested for trespassing, she told the police "I was fired a long time ago." I don't trust that she will drop the case although she has her key, telling me her key was non-negotiable of me receiving my fair pay for the work I did, which by the way she owes me over $200.00. After close of business she harassed me saying she filed charges, off the premises of her establishment telling me to "stay the hell away from her store." She also after blowing up over meeting with her, harassed my mom by text message telling her I am not to return to work and if I had she told my coworker to call the police. When I called Cleveland Police they said it was a civil matter being she hadn't paid me, telling me I'd get paid when I got paid. (never) All of this was brought about because I went in to discuss how the payroll would go since each week it was always a different song and dance. When my mgr (the owner) and my coworker kept suspiciously hanging up on me I went in on my day off to discuss the issue with my former manager. She said I "jumped the counter" which was unprofessional, but with the door being locked as I was a keyholder, we had to jump the counter to be let in seeing as though she never properly supplied us with the key to the door.

This business is leaving a real sour taste in consumer's mouths. To the way the owner speaks to her neighbors in the Kamm's Corner facility, to the rude way she handles customers sometimes cutting their sessions short or failing to satisfy an online purchase, trying to pacify them with other services.

Also after disagreeing to talk to me which is what started all of this, she called my phone FIVE times I guess to pacify me, she embarassed and degraded me by calling the police lying saying I wouldn't giver her her key back. Why not jus talk to me in person instead of firing me?? and then calling me FIVE TIMES all of which I sent to voicemail.

She had me do all the receipts input for the spa then discarded me and threw out all my papers like I never existed there in the trash can. This company should be reprimanded and has been like I now see in other reviews messing over people for quite some time.

1
★☆☆☆☆

This company is unprofessional, the owner Ursula Washington recently made me return her key, called the police threatening to have me arrested for trespassing and was bullying me after hours after leaving the premises. In this "spa," the owner is the only person who gives massages, yet they have over 5 "certificates" printed on the wall. They allow employees who aren't certified or licensed to perform massages, in the absence of the manager and the employees have to wonder if they'll get paid every payday and each time it's a new excuse. I'm sorry I ever applied to this position. This business is not accredited with the BBB and has received a Failing Grade, had I done more extensive research on my end this could have been avoided as well.

There are countless other dissatisfied Cleveland residents with this business as well. They schedule appointments most times having to reschedule with the excuse of the "massage therapist" had a family emergency on days she never showed up to the facility. The day she almost had me arrested for trespassing, she told the police "I was fired a long time ago." I don't trust that she will drop the case although she has her key, telling me her key was non-negotiable of me receiving my fair pay for the work I did, which by the way she owes me over $200.00. After close of business she harassed me saying she filed charges, off the premises of her establishment telling me to "stay the hell away from her store." She also after blowing up over meeting with her, harassed my mom by text message telling her I am not to return to work and if I had she told my coworker to call the police. When I called Cleveland Police they said it was a civil matter being she hadn't paid me, telling me I'd get paid when I got paid. (never) All of this was brought about because I went in to discuss how the payroll would go since each week it was always a different song and dance. When my mgr (the owner) and my coworker kept suspiciously hanging up on me I went in on my day off to discuss the issue with my former manager. She said I "jumped the counter" which was unprofessional, but with the door being locked as I was a keyholder, we had to jump the counter to be let in seeing as though she never properly supplied us with the key to the door.

This business is leaving a real sour taste in consumer's mouths. To the way the owner speaks to her neighbors in the Kamm's Corner facility, to the rude way she handles customers sometimes cutting their sessions short or failing to satisfy an online purchase, trying to pacify them with other services.

Also after disagreeing to talk to me which is what started all of this, she called my phone FIVE times I guess to pacify me, she embarassed and degraded me by calling the police lying saying I wouldn't giver her her key back. Why not jus talk to me in person instead of firing me?? and then calling me FIVE TIMES all of which I sent to voicemail.

She had me do all the receipts input for the spa then discarded me and threw out all my papers like I never existed there in the trash can. This company should be reprimanded and has been like I now see in other reviews messing over people for quite some time.

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0 out of 2 people found this review helpful.

.

I had a great time!!!! I arrived on time and was promptly sent back for my appt.. The message was very nice!!! I asked questions and got answers and was very comfortable purchasing my next package....I was very pleased with my service

3
★★★★★

I had a great time!!!! I arrived on time and was promptly sent back for my appt.. The message was very nice!!! I asked questions and got answers and was very comfortable purchasing my next package....I was very pleased with my service

.

Absolutely worst massage experience I have ever had! I bought the Groupon, and then the package of 3 90 minute massages. When I got there for the first one, they told me there was no such thing as a 90 minute massage, then offered me a

3
★★★★★

Absolutely worst massage experience I have ever had! I bought the Groupon, and then the package of 3 90 minute massages. When I got there for the first one, they told me there was no such thing as a 90 minute massage, then offered me a

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I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have no professional method to keep track of the number of massages that are used when an individual buys a 3-pack,

3
★★★★★

I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have no professional method to keep track of the number of massages that are used when an individual buys a 3-pack,

.

Are you kidding me? I have never been treated with such disrespect or treated like more of an idiot than I was at this spa. I've had plenty of massages before, and I've secret/mystery shopped for scores of companies over the last 5 years. Never has anyone been so rude. I answered her question, she asked again, I explained further. She told me I was not answering her question. This question back and forth was "have you ever had bodywork"? Apparently listing the various types of massage I've experienced was not enough for her. I showed her my Groupon and said this is what I'm here for. I stand 8-10hrs a night and now that I'm trying to be healthier I also walk. She said bodywork is for people like athletes and firefighters and the like. It only went downhill from there with cussing and threats. Fair enough to say they were from me and from her. It was awful. She told me there was a limit to the weight of someone they could work on and called me fat. Even said she couldn't help it if I was fat (hey, that's why I'm walking). So I called the main number to complain, someone called me back immediately and after telling me the woman was the owner -- which I sincerely doubt -- hung up on me. Okay, why did you call if you were going to hang up. She did tell me though that our exchange had been recorded. Really? Under what circumstance does a massage business need to record people? Oh well, at least if anyone ever listens to it it will prove my point and prove what was said.

1
★☆☆☆☆

Are you kidding me? I have never been treated with such disrespect or treated like more of an idiot than I was at this spa. I've had plenty of massages before, and I've secret/mystery shopped for scores of companies over the last 5 years. Never has anyone been so rude. I answered her question, she asked again, I explained further. She told me I was not answering her question. This question back and forth was "have you ever had bodywork"? Apparently listing the various types of massage I've experienced was not enough for her. I showed her my Groupon and said this is what I'm here for. I stand 8-10hrs a night and now that I'm trying to be healthier I also walk. She said bodywork is for people like athletes and firefighters and the like. It only went downhill from there with cussing and threats. Fair enough to say they were from me and from her. It was awful. She told me there was a limit to the weight of someone they could work on and called me fat. Even said she couldn't help it if I was fat (hey, that's why I'm walking). So I called the main number to complain, someone called me back immediately and after telling me the woman was the owner -- which I sincerely doubt -- hung up on me. Okay, why did you call if you were going to hang up. She did tell me though that our exchange had been recorded. Really? Under what circumstance does a massage business need to record people? Oh well, at least if anyone ever listens to it it will prove my point and prove what was said.

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0 out of 1 people found this review helpful.

.

Worst spa experience ever!!\r
\r
I bought the spa deal from this business through Groupon and I experienced quite a few bad things from this place, including: \r
\r
1) Difficulty to make an appointment or contact the staff - It is very not

3
★★★★★

Worst spa experience ever!!\r
\r
I bought the spa deal from this business through Groupon and I experienced quite a few bad things from this place, including: \r
\r
1) Difficulty to make an appointment or contact the staff - It is very not

.

I bought a living social deal for myself and an addition one for my friend. I called to make an appointment and the earliest was about 3.5 weeks out. So I took the appointment. I showed up about 8 min before my scheduled time. There were 2 suites with the company name. One was empty and one was locked. I had to call the main number about 5 times before anyone answered. I was asked to wait in the empty suit because the girl who worked there had her car towed. I asked if my appointment was on schedule and they said yes. Some later brought me water and a snack. Then forms, which I filled out. While waiting I noticed a sign on a desk that read online coupons are subject to tax. The tax seemed high so I asked the girl was the tax based on the value of the service or the amount I paid for the deal. Another girl came in and asked me what I wanted to know so I repeated the question. Moments the employee returned with the owner??s business card and said we don??t know. And because they couldn??t answer the question I would have to reschedule. I said it was not bid deal. It was less than $5. She insisted I leave because the question could not be answered. Once it finally sank in that I got off work early, drove downtown, paid for parking and was now being asked to leave I was more than a little confused. So I explained that I was not challenging their tax collecting practices I was just curious what the deal was. Then she told me to leave again and reschedule. I told her that if I left I was not going to come back. She said ??DON??T THREATEN ME?. I looked at her and said I am not going to argue this. She proceeded to spew out more garbage. My only response was ??there is no purpose in arguing with a fool?. To which she exploded and called me a fool among other things and to ??take my fat #$% home and go lose a hundred pounds or so?. To wish I responded ??all I wish you is Karma?. Please look at reviews on google and complaints at the Better Business Bureaus. This place is a joke.

1
★☆☆☆☆

I bought a living social deal for myself and an addition one for my friend. I called to make an appointment and the earliest was about 3.5 weeks out. So I took the appointment. I showed up about 8 min before my scheduled time. There were 2 suites with the company name. One was empty and one was locked. I had to call the main number about 5 times before anyone answered. I was asked to wait in the empty suit because the girl who worked there had her car towed. I asked if my appointment was on schedule and they said yes. Some later brought me water and a snack. Then forms, which I filled out. While waiting I noticed a sign on a desk that read online coupons are subject to tax. The tax seemed high so I asked the girl was the tax based on the value of the service or the amount I paid for the deal. Another girl came in and asked me what I wanted to know so I repeated the question. Moments the employee returned with the owner??s business card and said we don??t know. And because they couldn??t answer the question I would have to reschedule. I said it was not bid deal. It was less than $5. She insisted I leave because the question could not be answered. Once it finally sank in that I got off work early, drove downtown, paid for parking and was now being asked to leave I was more than a little confused. So I explained that I was not challenging their tax collecting practices I was just curious what the deal was. Then she told me to leave again and reschedule. I told her that if I left I was not going to come back. She said ??DON??T THREATEN ME?. I looked at her and said I am not going to argue this. She proceeded to spew out more garbage. My only response was ??there is no purpose in arguing with a fool?. To which she exploded and called me a fool among other things and to ??take my fat #$% home and go lose a hundred pounds or so?. To wish I responded ??all I wish you is Karma?. Please look at reviews on google and complaints at the Better Business Bureaus. This place is a joke.

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1 out of 1 people found this review helpful.

.

RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that same day openings were NEVER available because they were SUCH A GREAT PLACE and no one ever cancelled???. While trying to negotiate an available day in the

3
★★★★★

RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that same day openings were NEVER available because they were SUCH A GREAT PLACE and no one ever cancelled???. While trying to negotiate an available day in the

.

I purchased 2 massages from groupon for my husband and I back in April. When you call you have to leave a message for them to return your call. It took almost a week for them to get back to me after multiple calls and messages. When I did speak to the lady, I was informed the soonest they could get me in was in June for both of us to get our massage together. Well what could we do but say okay. We didn't have a choice now did we. We laughed it off because I originally bought these for his birthday in April and m birthday is in June so we said they would be my birthday massage. We were instructed that we would get a confirmation call the day before with directions to the office we were choosing to go. Needless to say, on the day of our scheduled massages we still had not heard from the company. I of course have called and left a message for them to return my call. We of course are going to contact groupon and pray that we will get a refund as others have done. I just hope that Goupon will make sure this Company can no longer advertise on their site. I guess our first clue should have been that a receptionist did not answer our call. Second what business if they are a true business schedules massages 2 months out. I have learned that I will look a company up from now on prior to purchasing a groupon for them.

1
★☆☆☆☆

I purchased 2 massages from groupon for my husband and I back in April. When you call you have to leave a message for them to return your call. It took almost a week for them to get back to me after multiple calls and messages. When I did speak to the lady, I was informed the soonest they could get me in was in June for both of us to get our massage together. Well what could we do but say okay. We didn't have a choice now did we. We laughed it off because I originally bought these for his birthday in April and m birthday is in June so we said they would be my birthday massage. We were instructed that we would get a confirmation call the day before with directions to the office we were choosing to go. Needless to say, on the day of our scheduled massages we still had not heard from the company. I of course have called and left a message for them to return my call. We of course are going to contact groupon and pray that we will get a refund as others have done. I just hope that Goupon will make sure this Company can no longer advertise on their site. I guess our first clue should have been that a receptionist did not answer our call. Second what business if they are a true business schedules massages 2 months out. I have learned that I will look a company up from now on prior to purchasing a groupon for them.

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1 out of 1 people found this review helpful.

.

Ursula White is the owner and is rude!

After she proceeded to curse me out and hang up in my face twice, she spoke down to me as if "living social" was beneath her for my mothers day gift from my boyfriend. She cancelled my appointment,

3
★★★★★

Ursula White is the owner and is rude!

After she proceeded to curse me out and hang up in my face twice, she spoke down to me as if "living social" was beneath her for my mothers day gift from my boyfriend. She cancelled my appointment,

.

I have been getting massage since 1989, and when i tell you that this staff has the best hands!!! u better know i have had more than 500 massages in my life!!

The touch, the pressure the aroma the choice of lotion oil or cream... dont

3
★★★★★

I have been getting massage since 1989, and when i tell you that this staff has the best hands!!! u better know i have had more than 500 massages in my life!!

The touch, the pressure the aroma the choice of lotion oil or cream... dont

.

My experience was ALL BAD!! Like everyone else, I also did not make it to my appointment and nor would I ever want to step foot in a place like this. I called to confirm my appointment and got hit with the most unprofessional reception in

3
★★★★★

My experience was ALL BAD!! Like everyone else, I also did not make it to my appointment and nor would I ever want to step foot in a place like this. I called to confirm my appointment and got hit with the most unprofessional reception in

.

Like some other reviewers I didn't get to my appointment either because of the sad service. It seems to be whatever you agree upon in your first conversation with the staff will not happen. They find some formality to use as a base for

3
★★★★★

Like some other reviewers I didn't get to my appointment either because of the sad service. It seems to be whatever you agree upon in your first conversation with the staff will not happen. They find some formality to use as a base for

.

I didn't even get to the appointment. I called them saying I was going to be about five minutes late because I was trying to find parking, and they informed me that I had to reschedule my appointment. They called me about an hour and a

3
★★★★★

I didn't even get to the appointment. I called them saying I was going to be about five minutes late because I was trying to find parking, and they informed me that I had to reschedule my appointment. They called me about an hour and a

.

Beautiful place!! they spared no expense, their are 5 treatment areas, uniformed helpful professional staff, gift bags, great deals, steam spa facials and healthy food FREE!! soft robes, slippers all monogramed and i love that their is free parking, saturday and sunday hours and the Just Relax staff has the best hands in Ohio.. Hands DOWN!! i have had massage since the 80's all over ohio, ritz,kalahari,southern ohio bed n breakfast and no one compares to the bodywork, pressure, attention that they pay to chart your progress and get you on a path to wellness!! way yo go JUST RELAX!!! FInally!!! A true SPA MASSAGE!! they are at 1-877-800-6923

5
★★★★★

Beautiful place!! they spared no expense, their are 5 treatment areas, uniformed helpful professional staff, gift bags, great deals, steam spa facials and healthy food FREE!! soft robes, slippers all monogramed and i love that their is free parking, saturday and sunday hours and the Just Relax staff has the best hands in Ohio.. Hands DOWN!! i have had massage since the 80's all over ohio, ritz,kalahari,southern ohio bed n breakfast and no one compares to the bodywork, pressure, attention that they pay to chart your progress and get you on a path to wellness!! way yo go JUST RELAX!!! FInally!!! A true SPA MASSAGE!! they are at 1-877-800-6923

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Business Response:

thanks!!! WE love what we do!!
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We had a AWESOME TIME!! We tipped $200 for the three ladies that did our pamper session, they had theese great healthy turkey wraps, real fresh fruit drinks and the ambiance was heavenly. We all got one of everything and when i tell you

3
★★★★★

We had a AWESOME TIME!! We tipped $200 for the three ladies that did our pamper session, they had theese great healthy turkey wraps, real fresh fruit drinks and the ambiance was heavenly. We all got one of everything and when i tell you

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My fiancee' purchased a gift for me on living social in December of 2011. I called in January and my appointment wasn't scheduled until March 2012. Before my appointment, I took my sister for her birthday to check out the place. The

3
★★★★★

My fiancee' purchased a gift for me on living social in December of 2011. I called in January and my appointment wasn't scheduled until March 2012. Before my appointment, I took my sister for her birthday to check out the place. The

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I have not experienced any of their services yet -- I bought a deal voucher off of groupon to go with a friend for birthday massages. Booking with them has been a nightmare though, a truly frustrating experience. The first few times I

3
★★★★★

I have not experienced any of their services yet -- I bought a deal voucher off of groupon to go with a friend for birthday massages. Booking with them has been a nightmare though, a truly frustrating experience. The first few times I

.

My father is a retired Navy Vet. I figured I??d treat him to a massage. After searching online, I found just u Relax in Cleveland Ohio. They specialize in Spa services for the elderly and senior homes. My father was very please with their service. I recommend this company because they where professional and affordable.

2
★★★★★

My father is a retired Navy Vet. I figured I??d treat him to a massage. After searching online, I found just u Relax in Cleveland Ohio. They specialize in Spa services for the elderly and senior homes. My father was very please with their service. I recommend this company because they where professional and affordable.

 

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