Grapevine Dodge Chrysler Jeep

★☆☆☆☆
  • 2601 William D Tate Ave

    Grapevine, TX 76051

    Map & Directions
  • 866-233-6150

About Grapevine Dodge Chrysler Jeep

Categories
  • New Car Dealers
  • Used Car Dealers
Details
  • Dodge
  • Chrysler-Plymouth
  • Jeep
Hours
Monday: 08:30 AM - 08:00 PM
Tuesday: 08:30 AM - 08:00 PM
Wednesday: 08:30 AM - 08:00 PM
Thursday: 08:30 AM - 08:00 PM
Friday: 08:30 AM - 08:00 PM
Saturday: 08:30 AM - 07:00 PM
Sunday: Closed

Automotive

Automotive
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I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer required a max LTV of 90% and a minimum credit score of 720, but both offers were good to be used together. If I used the $4k down payment voucher, I couldn't take advantage of any other rebates). I was looking for a brand new Grand Cherokee V6 4x4 with a sunroof. They didn't have the car there and I was told it would be at the lot on Monday (I went out there on a Friday evening). When it came down to numbers, I was told I needed $7800 and change to be eligible for the 0% offer for 72 months. But since I was about $1k short of that mark, they offered me 3.9% which I refused due to my 790 + credit score. Then they offered me 3.5% which I refused as well. As I was leaving the dealership way past 11 PM, the finance director came out and told me that he'll work on the deal over the weekend. The salesman called on Monday and left me a voicemail saying "boss says you win." I called him back and the offer was 2.9% which I refused as well. I visited their website and noticed that they were offering $6100 off MSRP on 2014 Grand Cherokees. I informed the salesman about this and how the $6100 off MSRP will make me eligible for the 0% for 72 months, since thatll put me at around $8200, an amount that includes my net trade. He told me he would talk to the manager and call me back but he never did. I decided to reach out to the internet manager who emailed me back and told me the car I was looking at had already sold. First of all, I was looking for a brand new car with rather standard features at a dealership that sells these cars. I asked her about that and she said they can't give the car away. I stated that the $6100 off MSRP and 0% offers were good together since there was nothing on the website or on the voucher that said I couldn't combine those two offers. I realize that if I use the $6100 off MSRP I wouldn't be able to use the $4000 down payment voucher, per the fine print. But the 0% and the $6100 were valid together due to the fine print not saying otherwise and due to the fact that the dealership was previously ok with using $4k and 0% together. The only reason I went to the dealership in the first place was because of the mailer. My frustration is that they won't give me the deal I qualify for but would rather give me a higher interest rate, which is completely wrong. One of the many ways dealerships make money is based on the interest rate a client accepts. Banks will offer a rate to the dealership along with a rate cap. This means a bank can offer 1% with a 3 point max, which means the dealership can turn around and charge up to 4% and guess who gets to keep that 3%. This dealership gave me a printout that listed $995 destination charge as part of the price of the vehicle. However, the bill of sale had a $500 fee on it with no explanation. When I asked about that $500, I was told its a fee the dealership charges to locate a vehicle. Even though I got them to waive that unnecessary fee, I ended up not buying from them since they will not offer the deal I qualify for 150%. Please be careful when doing business with these guys as theyre guilty of fee packing, rate hiking and many other shady practices.

1
★☆☆☆☆

I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer required a max LTV of 90% and a minimum credit score of 720, but both offers were good to be used together. If I used the $4k down payment voucher, I couldn't take advantage of any other rebates). I was looking for a brand new Grand Cherokee V6 4x4 with a sunroof. They didn't have the car there and I was told it would be at the lot on Monday (I went out there on a Friday evening). When it came down to numbers, I was told I needed $7800 and change to be eligible for the 0% offer for 72 months. But since I was about $1k short of that mark, they offered me 3.9% which I refused due to my 790 + credit score. Then they offered me 3.5% which I refused as well. As I was leaving the dealership way past 11 PM, the finance director came out and told me that he'll work on the deal over the weekend. The salesman called on Monday and left me a voicemail saying "boss says you win." I called him back and the offer was 2.9% which I refused as well. I visited their website and noticed that they were offering $6100 off MSRP on 2014 Grand Cherokees. I informed the salesman about this and how the $6100 off MSRP will make me eligible for the 0% for 72 months, since thatll put me at around $8200, an amount that includes my net trade. He told me he would talk to the manager and call me back but he never did. I decided to reach out to the internet manager who emailed me back and told me the car I was looking at had already sold. First of all, I was looking for a brand new car with rather standard features at a dealership that sells these cars. I asked her about that and she said they can't give the car away. I stated that the $6100 off MSRP and 0% offers were good together since there was nothing on the website or on the voucher that said I couldn't combine those two offers. I realize that if I use the $6100 off MSRP I wouldn't be able to use the $4000 down payment voucher, per the fine print. But the 0% and the $6100 were valid together due to the fine print not saying otherwise and due to the fact that the dealership was previously ok with using $4k and 0% together. The only reason I went to the dealership in the first place was because of the mailer. My frustration is that they won't give me the deal I qualify for but would rather give me a higher interest rate, which is completely wrong. One of the many ways dealerships make money is based on the interest rate a client accepts. Banks will offer a rate to the dealership along with a rate cap. This means a bank can offer 1% with a 3 point max, which means the dealership can turn around and charge up to 4% and guess who gets to keep that 3%. This dealership gave me a printout that listed $995 destination charge as part of the price of the vehicle. However, the bill of sale had a $500 fee on it with no explanation. When I asked about that $500, I was told its a fee the dealership charges to locate a vehicle. Even though I got them to waive that unnecessary fee, I ended up not buying from them since they will not offer the deal I qualify for 150%. Please be careful when doing business with these guys as theyre guilty of fee packing, rate hiking and many other shady practices.

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Message from Grapevine Dodge Chrysler Jeep

Grapevine Dodge Chrysler Jeep is part of the Ben Keating Auto Group. Mr Keating insists that we earn customer's trust and confidence by treating them with the respect and special attention they deserve. We will take time to answer all questions, understand your vehicle needs, and place you in a vehicle that you will be proud to drive for years.

More about Grapevine Dodge Chrysler Jeep

New, Used, Pre-Owned, Certified Pre-Owned, Manufacturer Certified & Commercial/Fleet Vehicles. Service Center, Detailing, Courtesy Shuttle, Parts & Accessories, Internet Access, Comfortable Waiting Area, Rental Cars

 

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