Cottman Transmission and Total Auto Care

★★★☆☆
Total Auto Care & Transmission Experts
  • 12445 N Cave Creek Rd

    Phoenix, AZ 85022

    Map & Directions
  • 602-371-1667

Automotive

Automotive
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3.0 2
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I brought my Lexus to the dealer to look at shaking I was feeling when I went over bumps. They gave me a list of items that totaled over 2 grand! Figured I?d get a second opinion. Cottman had rebuilt the transmission on my pickup and I decided to have them look at my Lexus. It turned out that nothing on the dealer?s list was needed. Cottman charged me 350 dollars to replace struts and do an alignment and that fixed the shaking completely.\r\n\r\nI strongly recommend these guys. Nick, the mechanic who looked at my car really knew what he was doing. I also feel I can trust they won?t sell me something I don?t need.\r\n

2
★★★★★

I brought my Lexus to the dealer to look at shaking I was feeling when I went over bumps. They gave me a list of items that totaled over 2 grand! Figured I?d get a second opinion. Cottman had rebuilt the transmission on my pickup and I decided to have them look at my Lexus. It turned out that nothing on the dealer?s list was needed. Cottman charged me 350 dollars to replace struts and do an alignment and that fixed the shaking completely.\r\n\r\nI strongly recommend these guys. Nick, the mechanic who looked at my car really knew what he was doing. I also feel I can trust they won?t sell me something I don?t need.\r\n

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I took my vehicle here to fix a corroded electrical system. This company failed to properly diagnose and fix some electrical corrosion issues I was having; they should have replaced the cables but did not. Two weeks later, my car wouldn't start. To the owners credit, he did take the time to email with me, but ultimately refused to reimburse me for the second tow job - all the while steadfastly refusing to acknowledge that the technician was either incompetent or lazy. I recommend going elsewhere.

0
★☆☆☆☆

I took my vehicle here to fix a corroded electrical system. This company failed to properly diagnose and fix some electrical corrosion issues I was having; they should have replaced the cables but did not. Two weeks later, my car wouldn't start. To the owners credit, he did take the time to email with me, but ultimately refused to reimburse me for the second tow job - all the while steadfastly refusing to acknowledge that the technician was either incompetent or lazy. I recommend going elsewhere.

Pros: Owner takes time to communicate via email

Cons: Incompetent technicians; failure to take responsibility

 

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