Ourisman Chantilly Kia

★☆☆☆☆
  • 4105 Auto Park Circle

    Chantilly, VA 20151

    Map & Directions
  • 703-263-2500

About Ourisman Chantilly Kia

Categories
  • Auto Dealers
  • New Car Dealers
  • Used Car Dealers
  • Auto Parts & Accessories
  • Automotive Repair
Hours
Monday: 09:00 AM - 09:00 PM
Tuesday: 09:00 AM - 09:00 PM
Wednesday: 09:00 AM - 09:00 PM
Thursday: 09:00 AM - 09:00 PM
Friday: 09:00 AM - 09:00 PM
Saturday: 09:00 AM - 09:00 PM
Sunday: 11:00 AM - 05:00 PM

Automotive

Automotive
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We were interested in an AWD SUV, so visited Ourisman Kia to
trade in my 2007 Corvette Z06 for a Sorrento. I was asked to
leave my Vette with them for appraisal and take their Sorrento home to show my wife. Fast forward about 6 hrs and we unfortunately could not come to terms on the price they were willing to give me for my trade-in. I then walked out to my Vette to discover that it would not start. Even worse, after the car was jump started by Kia personnel, a "Service Engine" light registered on the dash
indicating a low voltage problem. Evidently when the vehicle was brought to the service dept for inspection/appraisal, someone left a door ajar, the hatch open, or similar. When I brought this to the attention of the Service Manager, he told me that I would have to take the vehicle to a Chevy dealership to reset the code to remove the "Service Engine" light. I had no choice but to take the car to the Chevy dealership to both reset the code and recharge the battery, resulting in two hours of my time and a cost of $63. I returned
to the Kia dealership two days later and requested that they do the
honorable thing by reimbursing me the $63. This is where Mr. Billy Brown, General Manager, informed me that he would not reimburse me. In fact, in the middle of our conversation, he actually turned around and walked away from me in mid-sentence. What a Professional! What a Manager! Additionally, Mr. Purcell Johnson, a Sales Manager, literally stood by, watched, and allowed
this to happen. Based on both Managers' lack of accountability for
correcting a problem that occurred while my vehicle was in their care and possession, coupled with the unprofessional manner in the way Mr. Brown dealt with this issue, I would not recommend bringing your business to this dealership. If such a small issue as this cannot be rectified, what might happen if assistance for larger, more complex problems is needed? It clearly appears that business ethics takes a back seat to profit margin. I reported this incident to Kia Customer Support with no success, with the reason given
that each dealership is privately owned, so all Kia Corp can do is strongly recommend corrective action. Again, if the corporation will not support their customers in matters of dealership negligence, what level of support do you think you will get if you feel that you have been wronged by one of their dealerships? Kia has lost a customer for life. I strongly encourage folks interested in Kias to exercise extreme caution when Billy Brown enters the negotiating room. Let's be clear here: This complaint is not just about
a mere $63 reimbursement request. This is purely about principle and ensuring the public is aware of Kia Management's poor business ethics.

1
★☆☆☆☆

We were interested in an AWD SUV, so visited Ourisman Kia to
trade in my 2007 Corvette Z06 for a Sorrento. I was asked to
leave my Vette with them for appraisal and take their Sorrento home to show my wife. Fast forward about 6 hrs and we unfortunately could not come to terms on the price they were willing to give me for my trade-in. I then walked out to my Vette to discover that it would not start. Even worse, after the car was jump started by Kia personnel, a "Service Engine" light registered on the dash
indicating a low voltage problem. Evidently when the vehicle was brought to the service dept for inspection/appraisal, someone left a door ajar, the hatch open, or similar. When I brought this to the attention of the Service Manager, he told me that I would have to take the vehicle to a Chevy dealership to reset the code to remove the "Service Engine" light. I had no choice but to take the car to the Chevy dealership to both reset the code and recharge the battery, resulting in two hours of my time and a cost of $63. I returned
to the Kia dealership two days later and requested that they do the
honorable thing by reimbursing me the $63. This is where Mr. Billy Brown, General Manager, informed me that he would not reimburse me. In fact, in the middle of our conversation, he actually turned around and walked away from me in mid-sentence. What a Professional! What a Manager! Additionally, Mr. Purcell Johnson, a Sales Manager, literally stood by, watched, and allowed
this to happen. Based on both Managers' lack of accountability for
correcting a problem that occurred while my vehicle was in their care and possession, coupled with the unprofessional manner in the way Mr. Brown dealt with this issue, I would not recommend bringing your business to this dealership. If such a small issue as this cannot be rectified, what might happen if assistance for larger, more complex problems is needed? It clearly appears that business ethics takes a back seat to profit margin. I reported this incident to Kia Customer Support with no success, with the reason given
that each dealership is privately owned, so all Kia Corp can do is strongly recommend corrective action. Again, if the corporation will not support their customers in matters of dealership negligence, what level of support do you think you will get if you feel that you have been wronged by one of their dealerships? Kia has lost a customer for life. I strongly encourage folks interested in Kias to exercise extreme caution when Billy Brown enters the negotiating room. Let's be clear here: This complaint is not just about
a mere $63 reimbursement request. This is purely about principle and ensuring the public is aware of Kia Management's poor business ethics.

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I was recently in an accident and didn't know if my car would be fixable or if it would be considered a total loss. I had been interested in the Kia Soul for a while, so after reading some reviews, I went to this dealership to get some ideas in case I had to get a new car.

When I showed up, Brian followed me around the lot until he could catch up and talk to me. He was friendly enough. I took a Soul on a test drive and he was able to answer my questions. I went in the showroom, which is pretty nice. They have a large selection too. I got a brief tour and they offer some nice perks to the people who do buy from them.

I stated up front that I wouldn't be able to make a decision that day because I was waiting to find out what was going on with my car. Throughout the roughly 2 hours I was there, I restated that fact many times. We talked price a little bit and I think they were accommodating with the fact that I couldn't make a decision until I knew what was going on with my car.

I agreed to meet with their financing person to see what payments would be like under different scenarios (no money down, trade in my fixed car, put some insurance money down if my car doesn't get fixed). We ended up going over 2 scenarios. The first was four or five years with no money down. The second was four or five years with $4000 down.

The four year loan was too much for both scenarios, so I was looking at the five year loans. After the financing person left the office, their sales manager, Purcell Johnson, came in.

He immediately discarded the option with $4000 down because I didn't have my car with me. He pointed to the no money down option and asked which payment plan I wanted. I told him that if I were to get something, I wouldn't be paying that much because I'd either have a trade-in or insurance money. He didn't care. He kept asking which one I was going to go with and how much I could put down right then and there. Apparently he decided I was buying a car that day, regardless of what I had said earlier. I kept explaining that I couldn't make a decision that day because: 1) I didn't know what was going on with my car and 2) I didn't want monthly payments that high.

He offered to lower my monthly payments if I went online and gave their dealership a positive review and in 3 days, rate them a 10 when J.D. Power calls me asking about my experience. At this point, I was completely fed up with him trying to force me into buying a car. I told him that I only came for information and wasn't going to buy. I was mad enough that I ended up raising my voice, but he only backed off and became apologetic when I said my accident had been the night before.

What difference does it make if my accident was a day ago or a year ago? If I explicitly state several times that I'm not making a decision that day and he keeps pressuring me into buying a car because he wants an end-of-the-month sale, he doesn't deserve any of my money.

I'm still interested in getting a Kia, but I'm never returning to this dealership. Someone else will get my business.

1
★☆☆☆☆

I was recently in an accident and didn't know if my car would be fixable or if it would be considered a total loss. I had been interested in the Kia Soul for a while, so after reading some reviews, I went to this dealership to get some ideas in case I had to get a new car.

When I showed up, Brian followed me around the lot until he could catch up and talk to me. He was friendly enough. I took a Soul on a test drive and he was able to answer my questions. I went in the showroom, which is pretty nice. They have a large selection too. I got a brief tour and they offer some nice perks to the people who do buy from them.

I stated up front that I wouldn't be able to make a decision that day because I was waiting to find out what was going on with my car. Throughout the roughly 2 hours I was there, I restated that fact many times. We talked price a little bit and I think they were accommodating with the fact that I couldn't make a decision until I knew what was going on with my car.

I agreed to meet with their financing person to see what payments would be like under different scenarios (no money down, trade in my fixed car, put some insurance money down if my car doesn't get fixed). We ended up going over 2 scenarios. The first was four or five years with no money down. The second was four or five years with $4000 down.

The four year loan was too much for both scenarios, so I was looking at the five year loans. After the financing person left the office, their sales manager, Purcell Johnson, came in.

He immediately discarded the option with $4000 down because I didn't have my car with me. He pointed to the no money down option and asked which payment plan I wanted. I told him that if I were to get something, I wouldn't be paying that much because I'd either have a trade-in or insurance money. He didn't care. He kept asking which one I was going to go with and how much I could put down right then and there. Apparently he decided I was buying a car that day, regardless of what I had said earlier. I kept explaining that I couldn't make a decision that day because: 1) I didn't know what was going on with my car and 2) I didn't want monthly payments that high.

He offered to lower my monthly payments if I went online and gave their dealership a positive review and in 3 days, rate them a 10 when J.D. Power calls me asking about my experience. At this point, I was completely fed up with him trying to force me into buying a car. I told him that I only came for information and wasn't going to buy. I was mad enough that I ended up raising my voice, but he only backed off and became apologetic when I said my accident had been the night before.

What difference does it make if my accident was a day ago or a year ago? If I explicitly state several times that I'm not making a decision that day and he keeps pressuring me into buying a car because he wants an end-of-the-month sale, he doesn't deserve any of my money.

I'm still interested in getting a Kia, but I'm never returning to this dealership. Someone else will get my business.

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More about Ourisman Chantilly Kia

Thank you for choosing Ourisman Chantilly Kia! Since 1921, the Ourisman family of dealerships has been providing quality new and used cars, auto service and repair to all Virginia drivers. Conveniently accessible from I-66, routes 28, 29 and 50, our Kia dealership is less than thirty minutes away from Manassas, Fairfax and Tysons Corner. Just south of Washington-Dulles Airport, we are located in the Chantilly Auto Park – the area’s newest and cleanest place to buy a car! At Ourisman Kia, we are not just limited to used Kia vehicles; we offer a large selection of used cars and trucks in a variety of makes and models! If you are looking for a used car dealer near Manassas, Tysons Corner or Fairfax, consider the service, selection and savings at Ourisman Chantilly Kia. We are a preferred used car dealership in Virginia, ready to help you find the right vehicle at the right price. View our used vehicle inventory, and find your next car or truck today!

 

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