Crown Kia Dublin

★★★★★
  • 6400 Perimeter Loop Rd

    Dublin, OH 43017

    Map & Directions
  • 888-701-6689

About Crown Kia Dublin

Categories
  • Auto Dealers
  • New Car Dealers
  • Auto Parts & Accessories
  • Automotive Repair
Details
  • Kia
Hours
Monday: 09:00 AM - 08:00 PM
Tuesday: 09:00 AM - 08:00 PM
Wednesday: 09:00 AM - 08:00 PM
Thursday: 09:00 AM - 08:00 PM
Friday: 09:00 AM - 06:00 PM
Saturday: 09:00 AM - 06:00 PM
Sunday: 12:00 PM - 05:00 PM

Automotive

Automotive
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4.5 8
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Mike Mastracci does a great job at Crown Kia of Dublin. If you're in the market for a new or used car, I would highly recommend you see him first. More than just a car sales professional, Mike takes the time to actually help you find what you need, at the price you want. Pretty refreshing.

5
★★★★★

Mike Mastracci does a great job at Crown Kia of Dublin. If you're in the market for a new or used car, I would highly recommend you see him first. More than just a car sales professional, Mike takes the time to actually help you find what you need, at the price you want. Pretty refreshing.

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My journey to find an affordable second car started with just clicking request an estimated lease payment on Crowns web site. Within minutes my phone rang and Michael Mastracci was there to help me. Within just a couple of days I was at Crown to do a test drive and lease my new car.
When I did go in to get my car Michael had all the paperwork ready to go. I knew my estimated lease payment, he had already had the color and type of car I wanted set aside and cleaned for me. All I had to do was take it for a test drive to seal the deal and fall in love with my new Kia Soul. Overall this was possibly my best experience ever purchasing a new car!!

5
★★★★★

My journey to find an affordable second car started with just clicking request an estimated lease payment on Crowns web site. Within minutes my phone rang and Michael Mastracci was there to help me. Within just a couple of days I was at Crown to do a test drive and lease my new car.
When I did go in to get my car Michael had all the paperwork ready to go. I knew my estimated lease payment, he had already had the color and type of car I wanted set aside and cleaned for me. All I had to do was take it for a test drive to seal the deal and fall in love with my new Kia Soul. Overall this was possibly my best experience ever purchasing a new car!!

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.

My recent service visit to Crown Kia Dublin was great. I live quite a distance from dealership and thought of taking my car to a dealer closer to my home for better convenience. I am so glad I did not follow through. I needed a scheduled oil change and small reapplication of diamond gloss. I thought I would get some sort of hassle on the latter but did not!. Service manager Richard Snyder was so personable and made it a very pleasant experience. I was in and out in a reasonable amount of time. I will definitely travel the distance in the future and would highly recommend Crown Kia Dublin to all. Thanks again!

5
★★★★★

My recent service visit to Crown Kia Dublin was great. I live quite a distance from dealership and thought of taking my car to a dealer closer to my home for better convenience. I am so glad I did not follow through. I needed a scheduled oil change and small reapplication of diamond gloss. I thought I would get some sort of hassle on the latter but did not!. Service manager Richard Snyder was so personable and made it a very pleasant experience. I was in and out in a reasonable amount of time. I will definitely travel the distance in the future and would highly recommend Crown Kia Dublin to all. Thanks again!

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.

Several months ago I was in the market for a new vehicle and I heard about Crown Kia Dublin through a close friend of mine. Although I did not purchase a vehicle from this dealership, I was very satisfied with all the steps Chris Stewart and his fellow coworkers took to help me understand where I stood in the purchasing process. Unfortunately I was not able to purchase at that time due to financial inability. I will say though that in the future when I am able, Crown Kia Dublin is where I will go first and if Chris is still there, he is who I will ask for. Thank you all so much for your help.

5
★★★★★

Several months ago I was in the market for a new vehicle and I heard about Crown Kia Dublin through a close friend of mine. Although I did not purchase a vehicle from this dealership, I was very satisfied with all the steps Chris Stewart and his fellow coworkers took to help me understand where I stood in the purchasing process. Unfortunately I was not able to purchase at that time due to financial inability. I will say though that in the future when I am able, Crown Kia Dublin is where I will go first and if Chris is still there, he is who I will ask for. Thank you all so much for your help.

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.

I was on the hunt for a Kia Soul and found the perfect one at Crown Kia in Dublin. Mike Mastracci was very helpful, patient and worked with me the entire way to make sure everything went smooth. Based on my experiences with other dealers around Columbus, it could not have worked out better than it did with Mike. Thanks for everything!

5
★★★★★

I was on the hunt for a Kia Soul and found the perfect one at Crown Kia in Dublin. Mike Mastracci was very helpful, patient and worked with me the entire way to make sure everything went smooth. Based on my experiences with other dealers around Columbus, it could not have worked out better than it did with Mike. Thanks for everything!

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.

Went in to crown looking to see what they had to offer for used trucks. Went in and met with Chris Stewart he helped me look through the used inventory for all of the crown stores. Chris was able to answer any questions that I had about any trucks on the lot. Found a truck that I wanted and went on a test drive. Chris answered all my questions about the vehicle or the buying process. Over all was a great experience and will be my first choice on places to go for another vehicle in the future.

5
★★★★★

Went in to crown looking to see what they had to offer for used trucks. Went in and met with Chris Stewart he helped me look through the used inventory for all of the crown stores. Chris was able to answer any questions that I had about any trucks on the lot. Found a truck that I wanted and went on a test drive. Chris answered all my questions about the vehicle or the buying process. Over all was a great experience and will be my first choice on places to go for another vehicle in the future.

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.

Have you ever got late for oil-change appointment at auto service station? Have you ever waited almost two hours for simple oil change? While waiting in service station, have you ever seen a service man scream, yell, and threat a customer like a jerk? By the way, I learned later that this man was so-called service manager.

Here is my story of how badly I was treated by the service manager with verbal attack and threat, all resulted from my 15-minute late arrival, not to mention about waiting for almost TWO HOURS for simple oil change, without anybody telling me a reason of such long delay.

I made my appointment for oil change at 10am on Saturday, with Crown Kia Dealer in Dublin Ohio. I arrived 15 minutes late in hurry. Because I was late, I asked whether I should reschedule. But the service man simply ignored my question and drove my car off to service entrance. At that time, I saw no other car inside the service building. Thus, I thought that he was going to do oil change within a normal time frame.

While sitting in waiting room, I realized that my waiting was unusually getting long. I returned to the office several times, but I could find nobody in the office. While waiting for almost TWO HOURS, no employee came to tell me what was going on. At around 11:45am, I returned again to the office, and finally found the man sitting in the office, who checked me in.

I asked him why oil change took so long. He rudely blurted out ??because you were late for 20 minutes.?? (I was 15 minutes late, not 20 minutes). He said that he would check me out after he took care of another customer. I returned to waiting room and kept waiting again. He did not come to waiting room to get me, and so I went back to the office. I said to him ??if I arrived too late, why didn??t you tell that I should reschedule at the beginning.

He suddenly stood up and screamed at me ??Don??t yell at me. You sit down.?? I was totally shocked and dumbfounded. My voice tends to have a natural pitch, and, of course, I was not happy about the way I was ignored for two hours. However, I did not mean to yell at him at that time. In reaction to his angry verbal attack, however, I yelled back at him ??how could you treat a customer like this??? ??how could you take TWO HOURS for oil change, WITHOUT ANYBODY TELLING ME WHY??? He kept blaming that my late arrival was the fault, and screaming repeatedly ??Don??t yell at me, Sit down, I am going to call police,?? on and on.

In the midst of heated argument, I told that I wanted to talk with the manager, but he again shouted down on me ??I am the manager.?? I asked again ??I want to talk with your boss,?? but he refused by yelling, ??My boss is not available now.?? At the end, I said, ??I won??t come back again for another service.?? He yelled, ??WE DON??T WANT YOU TO COME BACK.??

He never said a word ??sorry.?? He scorned me like a child and verbally attacked as if I did something terribly wrong. I was amazed by how good he was at blaming and accusing the other party (me) about something he was entirely responsible for. He obviously tried to overpower me by yelling and threatening in attempt to escape from his own responsibility and mistakes.

I left his office in so much anger that I said ??SOB.?? Now looking back, he was not worthwhile for me to put such words in my mouth. I wish I just walked away from this SICK man.

In summary, I would like to point out the following:

1.The manager said nothing about the problem due to my 15-minutes late arrival, when I asked whether I should reschedule.

2.For almost TWO HOURS of waiting, nobody came in and explained to me why the service was being delayed.

3.The manager entirely BLAMED on my late arrival for such long delay. He never said a word ??sorry.??

4.Not only blaming, he also ACCUSED me of yelling, despite he started yelling first. He tried to achieve these by verbal attack and overpower over me.

5.Is the manager supposed to be a model to other employees under his supervision? I was more disturbed by the fact that he is in charge of customer service.

6.I felt that I was mistreated more badly by this man, perhaps because I am an Asian woman. I wonder whether he could treat a customer of majority race in such horrible way.

Thanks for reading.

1
★☆☆☆☆

Have you ever got late for oil-change appointment at auto service station? Have you ever waited almost two hours for simple oil change? While waiting in service station, have you ever seen a service man scream, yell, and threat a customer like a jerk? By the way, I learned later that this man was so-called service manager.

Here is my story of how badly I was treated by the service manager with verbal attack and threat, all resulted from my 15-minute late arrival, not to mention about waiting for almost TWO HOURS for simple oil change, without anybody telling me a reason of such long delay.

I made my appointment for oil change at 10am on Saturday, with Crown Kia Dealer in Dublin Ohio. I arrived 15 minutes late in hurry. Because I was late, I asked whether I should reschedule. But the service man simply ignored my question and drove my car off to service entrance. At that time, I saw no other car inside the service building. Thus, I thought that he was going to do oil change within a normal time frame.

While sitting in waiting room, I realized that my waiting was unusually getting long. I returned to the office several times, but I could find nobody in the office. While waiting for almost TWO HOURS, no employee came to tell me what was going on. At around 11:45am, I returned again to the office, and finally found the man sitting in the office, who checked me in.

I asked him why oil change took so long. He rudely blurted out ??because you were late for 20 minutes.?? (I was 15 minutes late, not 20 minutes). He said that he would check me out after he took care of another customer. I returned to waiting room and kept waiting again. He did not come to waiting room to get me, and so I went back to the office. I said to him ??if I arrived too late, why didn??t you tell that I should reschedule at the beginning.

He suddenly stood up and screamed at me ??Don??t yell at me. You sit down.?? I was totally shocked and dumbfounded. My voice tends to have a natural pitch, and, of course, I was not happy about the way I was ignored for two hours. However, I did not mean to yell at him at that time. In reaction to his angry verbal attack, however, I yelled back at him ??how could you treat a customer like this??? ??how could you take TWO HOURS for oil change, WITHOUT ANYBODY TELLING ME WHY??? He kept blaming that my late arrival was the fault, and screaming repeatedly ??Don??t yell at me, Sit down, I am going to call police,?? on and on.

In the midst of heated argument, I told that I wanted to talk with the manager, but he again shouted down on me ??I am the manager.?? I asked again ??I want to talk with your boss,?? but he refused by yelling, ??My boss is not available now.?? At the end, I said, ??I won??t come back again for another service.?? He yelled, ??WE DON??T WANT YOU TO COME BACK.??

He never said a word ??sorry.?? He scorned me like a child and verbally attacked as if I did something terribly wrong. I was amazed by how good he was at blaming and accusing the other party (me) about something he was entirely responsible for. He obviously tried to overpower me by yelling and threatening in attempt to escape from his own responsibility and mistakes.

I left his office in so much anger that I said ??SOB.?? Now looking back, he was not worthwhile for me to put such words in my mouth. I wish I just walked away from this SICK man.

In summary, I would like to point out the following:

1.The manager said nothing about the problem due to my 15-minutes late arrival, when I asked whether I should reschedule.

2.For almost TWO HOURS of waiting, nobody came in and explained to me why the service was being delayed.

3.The manager entirely BLAMED on my late arrival for such long delay. He never said a word ??sorry.??

4.Not only blaming, he also ACCUSED me of yelling, despite he started yelling first. He tried to achieve these by verbal attack and overpower over me.

5.Is the manager supposed to be a model to other employees under his supervision? I was more disturbed by the fact that he is in charge of customer service.

6.I felt that I was mistreated more badly by this man, perhaps because I am an Asian woman. I wonder whether he could treat a customer of majority race in such horrible way.

Thanks for reading.

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0 out of 1 people found this review helpful.

.

Went to Crown Kia the other day to look and see what Kia had to offer. I spoke with Jake Collier and he showed me every model and told me everything I wanted to know about each. It was extremely helpful and I never once felt pressured that I had to buy. I will certainly be back to see Jake in the near future when I'm ready to purchase a vehicle. Thanks Jake!

5
★★★★★

Went to Crown Kia the other day to look and see what Kia had to offer. I spoke with Jake Collier and he showed me every model and told me everything I wanted to know about each. It was extremely helpful and I never once felt pressured that I had to buy. I will certainly be back to see Jake in the near future when I'm ready to purchase a vehicle. Thanks Jake!

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Business Response:

We would like to thank you for letting us know how we are doing. Here at Crown Kia Dublin, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Jake Collier was able to assist you in finding a vehicle that was right for you. Be sure to visit our website for new specials, money-saving coupons and more. Your Friends at Crown Kia Dublin

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