Mercedes-Benz Service By Stephens Service Center

★★★★☆
Independent Mercedes Benz Service

About Mercedes-Benz Service By Stephens Service Center

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I think Stephens Service Center is the BEST place i've ever taken my Mercedes!! They were very helpful and went into great detail about what was wrong with my car and how to fix it. Tom the owner was very helpful and explained everything to me. They got me in right away and fixed it fast. I will never go to another auto shop to fix my car!!!!

2
★★★★★

I think Stephens Service Center is the BEST place i've ever taken my Mercedes!! They were very helpful and went into great detail about what was wrong with my car and how to fix it. Tom the owner was very helpful and explained everything to me. They got me in right away and fixed it fast. I will never go to another auto shop to fix my car!!!!

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I brought my S550 in for an oil change and was so glad I did. Was educated on how important it is to service the other important items like the transmission that the dealer never told me about. During the trans service I readily agreed to, they showed me all the debris on the magnets in the pan; changing the filter and a complete flush was the cure it needed. My car has never ( other than when it was new) shifted better. A must visit for those who truly care about the quality and longevity of their Mercedes!!

2
★★★★★

I brought my S550 in for an oil change and was so glad I did. Was educated on how important it is to service the other important items like the transmission that the dealer never told me about. During the trans service I readily agreed to, they showed me all the debris on the magnets in the pan; changing the filter and a complete flush was the cure it needed. My car has never ( other than when it was new) shifted better. A must visit for those who truly care about the quality and longevity of their Mercedes!!

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I have been a customer of Tom Stephens since he was the Service Manager at Von Housen Mercedes-Benz over 20 years ago. He has taken care of 4 Mercedes that I have owned over those years. The "Avoid" review couldn't be further from what I've seen.
I was just in Stephens shop for a oil change yesterday, and I over heard him talking to a lady that owned two GL450's. One was in LA and at a dealer for a water leak problem. The caller was asking Tom questions about the repairs the dealer wanted to do. Tom spent a lot of time explaining things about a repair that he wouldn't even be doing. I wondered why the dealer hadn't explained what Tom was taking his time to do for free? Obviously the caller had more trust in what Tom told her. Even more amazing, Tom didn't try to talk her into bringing the car to him. He didn't say anything bad about the dealer and just kept answering her questions.
I highly recommend Stephens Mercedes.

2
★★★★★

I have been a customer of Tom Stephens since he was the Service Manager at Von Housen Mercedes-Benz over 20 years ago. He has taken care of 4 Mercedes that I have owned over those years. The "Avoid" review couldn't be further from what I've seen.
I was just in Stephens shop for a oil change yesterday, and I over heard him talking to a lady that owned two GL450's. One was in LA and at a dealer for a water leak problem. The caller was asking Tom questions about the repairs the dealer wanted to do. Tom spent a lot of time explaining things about a repair that he wouldn't even be doing. I wondered why the dealer hadn't explained what Tom was taking his time to do for free? Obviously the caller had more trust in what Tom told her. Even more amazing, Tom didn't try to talk her into bringing the car to him. He didn't say anything bad about the dealer and just kept answering her questions.
I highly recommend Stephens Mercedes.

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AVOID - Stevens Service Center - AVOID
Home of the $3368 Repair that lasts 1 Day!

Mercedes owners - Avoid this repair shop, you can get burned!

Monday - I stopped in for a ??second opinion? on my need to replace a leaking head gasket. The quote was for $2631 which was $300 less than my original quote. I was told that if Stevens did the work the car would be back in good running shape. I thought that I was dealing with the owner (Tom), but I later learned that it was Scott, the lead mechanic.

Tuesday afternoon ?? I received a call from the owner, Tom, who now informs me that there is more wrong than quoted and that I may want to not repair the car ? and that I owe him approximately $990 for this information. He raises the estimate to $3000 and indicates that the dealerships that have serviced the car over the years could have prevented this by recommending changing the engine coolant. He also say??s that the head gasket is not an original Mercedes part. This is interesting since I have owned the car since it had 500 miles on it. The car will be repaired by Friday.
Friday afternoon ?? Tom says that they want to drive it over the weekend to assure that the repair has fixed the problems to their satisfaction.
Monday afternoon ?? I pick up the car ? the repair has risen to $3368. Tom proceeds to tell me that there are other things that I get to worry about ? of course that is after he takes my money. One is a ??noisy? supercharger. NOTE: No mention of this on the estimate. I drive the car home and it seems to be running well.
Tuesday, on the way to work, the ??Check Engine? light comes on. I call Tom and he says to bring it in immediately. After hooking it up to his testing computer he says that the supercharger (what a coincidence) is causing this and that the light will stay on. He has No Fix for this ? I say ??Tom, the repair only lasted for 1 Day!?? he just shrugged and walked away.
Poorest service experience that I have ever had with a car.
Tom Stevens offered nothing to make it right.
Mark M.

0
★☆☆☆☆

AVOID - Stevens Service Center - AVOID
Home of the $3368 Repair that lasts 1 Day!

Mercedes owners - Avoid this repair shop, you can get burned!

Monday - I stopped in for a ??second opinion? on my need to replace a leaking head gasket. The quote was for $2631 which was $300 less than my original quote. I was told that if Stevens did the work the car would be back in good running shape. I thought that I was dealing with the owner (Tom), but I later learned that it was Scott, the lead mechanic.

Tuesday afternoon ?? I received a call from the owner, Tom, who now informs me that there is more wrong than quoted and that I may want to not repair the car ? and that I owe him approximately $990 for this information. He raises the estimate to $3000 and indicates that the dealerships that have serviced the car over the years could have prevented this by recommending changing the engine coolant. He also say??s that the head gasket is not an original Mercedes part. This is interesting since I have owned the car since it had 500 miles on it. The car will be repaired by Friday.
Friday afternoon ?? Tom says that they want to drive it over the weekend to assure that the repair has fixed the problems to their satisfaction.
Monday afternoon ?? I pick up the car ? the repair has risen to $3368. Tom proceeds to tell me that there are other things that I get to worry about ? of course that is after he takes my money. One is a ??noisy? supercharger. NOTE: No mention of this on the estimate. I drive the car home and it seems to be running well.
Tuesday, on the way to work, the ??Check Engine? light comes on. I call Tom and he says to bring it in immediately. After hooking it up to his testing computer he says that the supercharger (what a coincidence) is causing this and that the light will stay on. He has No Fix for this ? I say ??Tom, the repair only lasted for 1 Day!?? he just shrugged and walked away.
Poorest service experience that I have ever had with a car.
Tom Stevens offered nothing to make it right.
Mark M.

 

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