South Bay Hyundai

★★★★☆
  • 20433 Hawthorne Boulevard

    Torrance, CA 90503

    Map & Directions
  • 310-974-8180

About South Bay Hyundai

Categories
  • New Car Dealers
  • Used Car Dealers
  • Auto Leasing
  • Auto Parts & Accessories
  • Automotive Repair
  • Car Financing
Details
  • Hyundai

Finance

Finance
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I had a bad experience with sales and service. I wouldn't go there. They tried to rip me off. Be very careful and check all the charges

1
★☆☆☆☆

I had a bad experience with sales and service. I wouldn't go there. They tried to rip me off. Be very careful and check all the charges

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Service was very poor. The salesman knew less about the car features than me. After we agreed on a deal, they tried to change it on me. Be careful they will try and slip in extra costs to you. Not really worth it to me. I wouldn't shop there again.

1
★☆☆☆☆

Service was very poor. The salesman knew less about the car features than me. After we agreed on a deal, they tried to change it on me. Be careful they will try and slip in extra costs to you. Not really worth it to me. I wouldn't shop there again.

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South Bay Hyundai lies and steals! Do not go here. I had my car in for service and many items were stolen out of my car when it was at the dealer for service. Then they refused to respond to my calls. When I called Hyundai corporate customer service, the dealer lied to them.

Even their GM, Eric Pack, won't even return my call to have them make it right.

Looking for a dealer who steals from you and then lies about it? South Bay Hyundai!

1
★☆☆☆☆

South Bay Hyundai lies and steals! Do not go here. I had my car in for service and many items were stolen out of my car when it was at the dealer for service. Then they refused to respond to my calls. When I called Hyundai corporate customer service, the dealer lied to them.

Even their GM, Eric Pack, won't even return my call to have them make it right.

Looking for a dealer who steals from you and then lies about it? South Bay Hyundai!

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.

I live in the San Diego area, and I have been searching for a late model Hyundai Sonata to purchase. After considerable online research, I found a solid candidate vehicle at South Bay Hyundai or so I thought.

I interacted with the sales staff online, and negotiated what I believed to be a reasonable price for a 2011 Sonata. I called the dealership, confirmed the price, and agreed to purchase the vehicle.

I went to my bank and had an official check drafted, and then drove two and half hours to purchase the vehicle. Prior to my departure, I called the sales person to inform him when I would be arriving and requested that the vehicle be cleaned and ready to go upon my arrival to help expedite the process.

When I arrived, the vehicle was not ready, and when they brought it up from the back, it had yet been cleaned. Not the best first impression. I inspected the vehicle, and took if for a quick test drive, and then I returned the vehicle to have it quickly detailed while I paid for it.

I was paying for the vehicle with an official bank check, but the sales person still wanted me to fill out a credit application to include providing the dealership with multiple personal references with contact information. I refused to provide personal information for any my acquaintances, but did provide them with my basic information. I do not understand why cash purchase requires personal references, unless they intend to use the contact information for future sales calls.

The sales person told me that I would need to meet with their finance person to execute the paperwork and complete the sale. I ended up waiting about 20-30 minutes before I finally met with the finance person, which I thought was too long.

The finance person walked me through the paperwork, and during this process, he informed me the vehicle was being purchased as equipped and that the bumper to bumper warranty expired at 36k miles and that the only warranty remaining was the 5 year / 60k drivetrain warranty.

I told him that the car only had 30k miles (addressed below). And that it was my understanding that the 10 year / 100k drivetrain warrant was not transferrable, but that Hyundai's 5 year / 60k bumper to bumper warranty did transfer to subsequent owners. He informed that Hyundai's bumper to bumper warranty is reduced to 3 year / 36k to subsequent owners.

I do not work for Hyundai, but all of the research I have done online indicates the 5 year / 60k warranty is transferrable, and I have been told the same from another Hyundai salesman. I previously owned a 2007 Sonata that I bought used, and my dealership addressed an issue for me without cost on my Hyundai after 36k miles that was not drivetrain related. The only reason I can think the finance manager at this dealership would tell me otherwise was an attempt to sell me some type of extended warranty. However, the mileage discrepancy caused me to halt the process.

The vehicle was advertised with 30k miles. However, the vehicle actually had 45k miles. I did not notice the discrepancy immediately when I first inspected the vehicle. I drove two and half hours to purchase a vehicle with a 15k mileage error. When I pointed out the error, the dealership immediately offered to take $500 off of their "best price" I had already previously negotiated.

I wasn't interested in purchasing a vehicle with mileage in that range at the negotiated price, even with a $500 discount. When I informed them of that, they offered to give me the 5 year / 60k warranty on the vehicle, which I am pretty sure the vehicle already had. Ultimately, I did not buy from this dealer, and left (5 hour round trip).

Not only was I disappointed, but this cost me substantial time as well as real money. This also materially inconvenienced me in other aspects that I will not address in this review.

The sales manager called me later to apologize, and left me a voice mail vowing to find a vehicle similar to the one as advertised, and he offered to sell it to me at roughly the same price. What an accommodation . . . if I agreed to work with them again and drive 5 hours round trip again, they would try to sell me a vehicle similar to the one they previously promised me for a price similar to the one previously negotiated.

I returned the sales manager's call to discuss this nightmare further, but he was unavailable, so I left a message, and he has not returned my call. If someone is contemplating purchasing from this dealership, I would seriously research the vehicle being considered and verify everything.

1
★☆☆☆☆

I live in the San Diego area, and I have been searching for a late model Hyundai Sonata to purchase. After considerable online research, I found a solid candidate vehicle at South Bay Hyundai or so I thought.

I interacted with the sales staff online, and negotiated what I believed to be a reasonable price for a 2011 Sonata. I called the dealership, confirmed the price, and agreed to purchase the vehicle.

I went to my bank and had an official check drafted, and then drove two and half hours to purchase the vehicle. Prior to my departure, I called the sales person to inform him when I would be arriving and requested that the vehicle be cleaned and ready to go upon my arrival to help expedite the process.

When I arrived, the vehicle was not ready, and when they brought it up from the back, it had yet been cleaned. Not the best first impression. I inspected the vehicle, and took if for a quick test drive, and then I returned the vehicle to have it quickly detailed while I paid for it.

I was paying for the vehicle with an official bank check, but the sales person still wanted me to fill out a credit application to include providing the dealership with multiple personal references with contact information. I refused to provide personal information for any my acquaintances, but did provide them with my basic information. I do not understand why cash purchase requires personal references, unless they intend to use the contact information for future sales calls.

The sales person told me that I would need to meet with their finance person to execute the paperwork and complete the sale. I ended up waiting about 20-30 minutes before I finally met with the finance person, which I thought was too long.

The finance person walked me through the paperwork, and during this process, he informed me the vehicle was being purchased as equipped and that the bumper to bumper warranty expired at 36k miles and that the only warranty remaining was the 5 year / 60k drivetrain warranty.

I told him that the car only had 30k miles (addressed below). And that it was my understanding that the 10 year / 100k drivetrain warrant was not transferrable, but that Hyundai's 5 year / 60k bumper to bumper warranty did transfer to subsequent owners. He informed that Hyundai's bumper to bumper warranty is reduced to 3 year / 36k to subsequent owners.

I do not work for Hyundai, but all of the research I have done online indicates the 5 year / 60k warranty is transferrable, and I have been told the same from another Hyundai salesman. I previously owned a 2007 Sonata that I bought used, and my dealership addressed an issue for me without cost on my Hyundai after 36k miles that was not drivetrain related. The only reason I can think the finance manager at this dealership would tell me otherwise was an attempt to sell me some type of extended warranty. However, the mileage discrepancy caused me to halt the process.

The vehicle was advertised with 30k miles. However, the vehicle actually had 45k miles. I did not notice the discrepancy immediately when I first inspected the vehicle. I drove two and half hours to purchase a vehicle with a 15k mileage error. When I pointed out the error, the dealership immediately offered to take $500 off of their "best price" I had already previously negotiated.

I wasn't interested in purchasing a vehicle with mileage in that range at the negotiated price, even with a $500 discount. When I informed them of that, they offered to give me the 5 year / 60k warranty on the vehicle, which I am pretty sure the vehicle already had. Ultimately, I did not buy from this dealer, and left (5 hour round trip).

Not only was I disappointed, but this cost me substantial time as well as real money. This also materially inconvenienced me in other aspects that I will not address in this review.

The sales manager called me later to apologize, and left me a voice mail vowing to find a vehicle similar to the one as advertised, and he offered to sell it to me at roughly the same price. What an accommodation . . . if I agreed to work with them again and drive 5 hours round trip again, they would try to sell me a vehicle similar to the one they previously promised me for a price similar to the one previously negotiated.

I returned the sales manager's call to discuss this nightmare further, but he was unavailable, so I left a message, and he has not returned my call. If someone is contemplating purchasing from this dealership, I would seriously research the vehicle being considered and verify everything.

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I want to thank Jermaine and Jim for helping me get into a car. I will refer business to Jermaine in the future.

5
★★★★★

I want to thank Jermaine and Jim for helping me get into a car. I will refer business to Jermaine in the future.

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We were able to test drive the car we wanted. Friendly sales people and thorough explanation of services.

5
★★★★★

We were able to test drive the car we wanted. Friendly sales people and thorough explanation of services.

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Thanks for the popcorn and the great service. Our salesman is very knowledgeable of the product buying a car. Everything is perfect.

5
★★★★★

Thanks for the popcorn and the great service. Our salesman is very knowledgeable of the product buying a car. Everything is perfect.

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Carlos was nice and attentive. I had nothing but a great experience.

5
★★★★★

Carlos was nice and attentive. I had nothing but a great experience.

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Peter was very knowledgeable, answered all of our questions and friendly. He listened to our needs and has a good listening skills.

5
★★★★★

Peter was very knowledgeable, answered all of our questions and friendly. He listened to our needs and has a good listening skills.

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Everything was easy and everyone was very friendly. Things were straightforward and all sales associates were very helpful.

5
★★★★★

Everything was easy and everyone was very friendly. Things were straightforward and all sales associates were very helpful.

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Good guys here. They try hard and are quite honest. Location is convenient and I am just really happy with the service and care I received.

5
★★★★★

Good guys here. They try hard and are quite honest. Location is convenient and I am just really happy with the service and care I received.

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This has been the most pleasant car buying experience I have ever had. It??s a Cost to dealer so there??s not a lot of haggling. My salesman, Dion was very helpful and didn??t pressure on me or play the car sales game with me. I ordered a spare tire kit and he has offered to bring it to me when it comes in since the dealer is far from my house. Everyone has been helpful and courteous.

5
★★★★★

This has been the most pleasant car buying experience I have ever had. It??s a Cost to dealer so there??s not a lot of haggling. My salesman, Dion was very helpful and didn??t pressure on me or play the car sales game with me. I ordered a spare tire kit and he has offered to bring it to me when it comes in since the dealer is far from my house. Everyone has been helpful and courteous.

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I appreciated how I was treated and getting approved for a car wasn??t as hard as I thought. I appreciate the hard work and great service I received throughout the process. Thanks!

5
★★★★★

I appreciated how I was treated and getting approved for a car wasn??t as hard as I thought. I appreciate the hard work and great service I received throughout the process. Thanks!

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Salesman was very nice and very down to earth. He helped me a lot!

5
★★★★★

Salesman was very nice and very down to earth. He helped me a lot!

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Great staff. Knowledgeable and service oriented, it was a pleasure to deal with everyone.

5
★★★★★

Great staff. Knowledgeable and service oriented, it was a pleasure to deal with everyone.

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My salesperson was great. I went to South Bay Hyundai looking for a 2011-2012 Sonata, and he spent a long time with me trying to find "just the right one". Ultimately, I chose a base model Sonata GLS and am very pleased. Their energy and enthusiasm made the process fun (as fun as car buying can be) and I thank him for that.

5
★★★★★

My salesperson was great. I went to South Bay Hyundai looking for a 2011-2012 Sonata, and he spent a long time with me trying to find "just the right one". Ultimately, I chose a base model Sonata GLS and am very pleased. Their energy and enthusiasm made the process fun (as fun as car buying can be) and I thank him for that.

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Very pleasant buying experience. I recommend talking to the sales guys. They are very respectful of your time, listen to your requirements, and are just all around good guys.

5
★★★★★

Very pleasant buying experience. I recommend talking to the sales guys. They are very respectful of your time, listen to your requirements, and are just all around good guys.

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.

I have to be extremely honest and tell you that I have not been to a dealership in 2 years, because the service was awful and the people were rude but I took a chance on South Bay Hyundai. They were so awesome and so helpful that they won me back over. I will come back in the future. They were terrific.

5
★★★★★

I have to be extremely honest and tell you that I have not been to a dealership in 2 years, because the service was awful and the people were rude but I took a chance on South Bay Hyundai. They were so awesome and so helpful that they won me back over. I will come back in the future. They were terrific.

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.

I have to be extremely honest and tell you that I have not been to a dealership in 2 years, because the service was awful and the people were rude but I took a chance on South Bay Hyundai. They were so awesome and so helpful that they won me back over. I will come back in the future. They were terrific.

5
★★★★★

I have to be extremely honest and tell you that I have not been to a dealership in 2 years, because the service was awful and the people were rude but I took a chance on South Bay Hyundai. They were so awesome and so helpful that they won me back over. I will come back in the future. They were terrific.

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Very nice people. John got us the price we wanted. Great service.

5
★★★★★

Very nice people. John got us the price we wanted. Great service.

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Karlo was great. Awesome customer service. I appreciate him being efficient by providing all options to close the deal.

5
★★★★★

Karlo was great. Awesome customer service. I appreciate him being efficient by providing all options to close the deal.

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I was impressed with the respect the sales rep, Peter, showed me and my family. We loved working with him.

5
★★★★★

I was impressed with the respect the sales rep, Peter, showed me and my family. We loved working with him.

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John was great and made me feel comfortable at all times. Everything was better than I expected.

5
★★★★★

John was great and made me feel comfortable at all times. Everything was better than I expected.

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Very easy experience. No pressure, and the sales team was very upbeat.

5
★★★★★

Very easy experience. No pressure, and the sales team was very upbeat.

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Direct, clean, straight forward service. Offered a test drive right away. Mom loved the hot dogs. Would recommend you to anyone. Thank you!

5
★★★★★

Direct, clean, straight forward service. Offered a test drive right away. Mom loved the hot dogs. Would recommend you to anyone. Thank you!

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I felt informed and taken care of. I appreciated them going above and beyond to make sure I was comfortable with my experience and purchase.

5
★★★★★

I felt informed and taken care of. I appreciated them going above and beyond to make sure I was comfortable with my experience and purchase.

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We were very pleased with the service and information we received at South Bay Hyundai this past weekend. They were a little busier than they are during the week, but they made sure to get to us and answer all of our questions about the Sonata we had our eye on.

5
★★★★★

We were very pleased with the service and information we received at South Bay Hyundai this past weekend. They were a little busier than they are during the week, but they made sure to get to us and answer all of our questions about the Sonata we had our eye on.

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Very good service. Everyone was very helpful, they explained everything, every step of the way.

5
★★★★★

Very good service. Everyone was very helpful, they explained everything, every step of the way.

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More about South Bay Hyundai

We sell new Hyundai vehicles and used cars in the greater Carson, Carson, and Gardena areas, so if you're looking for a Hyundai Sonata in Carson, an Elantra in Long Beach, or for a great deal on used cars in Torrance, just give us a call or visit us and take advantage of our huge selection and great offers.

 

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