Express Home Services

★★★★☆
The Happy Home People!

Home & Garden

Home & Garden
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Pro Floors & Carpeting

3701 E Broadway Rd Phoenix, AZ

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Master of Wood Floors LLC

6545 West Rowel Road Phoenix, AZ

3.9737 38
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I was totally not prepared for this company. Over the phone i was given an estimate of approximately 45.00 per room and when he arrived i was told that it would cost me 299.00. He wrote up his report as if my carpet was heavily soiled with many permanent stains. my carpet is only a year old, we have no pets, and has small spots around the table. After debating both the price and the condition of the carpet he agreed to do it for only 198.00. When he was done i had wet carpet and the same dirty spots that i started with. after he left i went to the store and picked up a can of Resolve and the spots came right up. As if i wasn't upset enough...they used my water and my electricity to do the job. the machine was using so much energy that it caused my breaker to go out about 5-6 times. I would not recommend them to anyone!

1
★☆☆☆☆

I was totally not prepared for this company. Over the phone i was given an estimate of approximately 45.00 per room and when he arrived i was told that it would cost me 299.00. He wrote up his report as if my carpet was heavily soiled with many permanent stains. my carpet is only a year old, we have no pets, and has small spots around the table. After debating both the price and the condition of the carpet he agreed to do it for only 198.00. When he was done i had wet carpet and the same dirty spots that i started with. after he left i went to the store and picked up a can of Resolve and the spots came right up. As if i wasn't upset enough...they used my water and my electricity to do the job. the machine was using so much energy that it caused my breaker to go out about 5-6 times. I would not recommend them to anyone!

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This was a horrible shopping experience. I picked Lowe's because of the customer service commercials. I guess the only place to find good customer service is in the paint section like the commercial. I bought a washer and dryer online, and picked Delivery. The website said it was available for next day delivery. The store called me, scheduled my delivery. My delivery time came and went, and no one had showed up or called me. My husband called the store, and he was informed that they had dented the dryer and had to order a new one. They did not call and tell us, they just didn't show up for the delivery. They scheduled the delivery for the next day. Next day comes, my delivery time came and went, no one showed up, and I didn't get a phone call.My husband calls the store, and the store informs him that they sold my washer to someone else who was able to take it home themselves. Again, no phone call to let us know, they just decided not to show up. This was Friday, they had to order a new washer, and said it would be in on Monday. They said they would deliver Monday. Monday comes, my delivery time came and went, and AGAIN no phone call, no delivery. We call the Waco store AGAIN and they assured us they would deliver on Tuesday(today). My delivery time today came and went. NO PHONE CALL, NO DELIVERY. By this time we are beyond upset. We call the store, and we get a promise that it will be here tomorrow (Wednesday). I was too fed up at this point. I went to the store, got a refund, got told the store manager was too busy to talk to me and got sent on my way. I told the customer service girl that I had been through a horrible experience, and I didn't even get an apology! She just smiled and processed my refund. I called the 1-800 customer care number from the website to complain today as well. Again, I got NO apology, NOTHING. All the girl on the phone said was she will have management from the Waco store call me. I have gotten no apology, no washer and dryer.

1
★☆☆☆☆

This was a horrible shopping experience. I picked Lowe's because of the customer service commercials. I guess the only place to find good customer service is in the paint section like the commercial. I bought a washer and dryer online, and picked Delivery. The website said it was available for next day delivery. The store called me, scheduled my delivery. My delivery time came and went, and no one had showed up or called me. My husband called the store, and he was informed that they had dented the dryer and had to order a new one. They did not call and tell us, they just didn't show up for the delivery. They scheduled the delivery for the next day. Next day comes, my delivery time came and went, no one showed up, and I didn't get a phone call.My husband calls the store, and the store informs him that they sold my washer to someone else who was able to take it home themselves. Again, no phone call to let us know, they just decided not to show up. This was Friday, they had to order a new washer, and said it would be in on Monday. They said they would deliver Monday. Monday comes, my delivery time came and went, and AGAIN no phone call, no delivery. We call the Waco store AGAIN and they assured us they would deliver on Tuesday(today). My delivery time today came and went. NO PHONE CALL, NO DELIVERY. By this time we are beyond upset. We call the store, and we get a promise that it will be here tomorrow (Wednesday). I was too fed up at this point. I went to the store, got a refund, got told the store manager was too busy to talk to me and got sent on my way. I told the customer service girl that I had been through a horrible experience, and I didn't even get an apology! She just smiled and processed my refund. I called the 1-800 customer care number from the website to complain today as well. Again, I got NO apology, NOTHING. All the girl on the phone said was she will have management from the Waco store call me. I have gotten no apology, no washer and dryer.

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This is a place with extremely rude customer service. Horrible furniture with poor quality. Most of new furniture that I know of are refubished and tagged as "NEW". They have a warehouse in the back near the shipping dock where broken furniture is touched up and marked as new. Poor, used and over priced furniture. Rude salesman with a rude owner who is willing to lie to us if needed. Here's my experience with this store. On Jan 21st, 2011, I bought a set of lighting for $1375. I paid the required deposit and was waiting for them to pack up, will be ready for delivery in 4 days. On Jan 25th, before receiving the lighting set, they said that they need an additional $475 because they touched up some part of the lightings. I refused to pay the additional money because I never requested them. They were just trying to make some extra money on my furniture. I walked away in disgust. I do have a copy of the original receipt with agreement for those who need to see it if you want to verify. I also have a recorded audio to help you hear the conversation. Extremely rude owner

1
★☆☆☆☆

This is a place with extremely rude customer service. Horrible furniture with poor quality. Most of new furniture that I know of are refubished and tagged as "NEW". They have a warehouse in the back near the shipping dock where broken furniture is touched up and marked as new. Poor, used and over priced furniture. Rude salesman with a rude owner who is willing to lie to us if needed. Here's my experience with this store. On Jan 21st, 2011, I bought a set of lighting for $1375. I paid the required deposit and was waiting for them to pack up, will be ready for delivery in 4 days. On Jan 25th, before receiving the lighting set, they said that they need an additional $475 because they touched up some part of the lightings. I refused to pay the additional money because I never requested them. They were just trying to make some extra money on my furniture. I walked away in disgust. I do have a copy of the original receipt with agreement for those who need to see it if you want to verify. I also have a recorded audio to help you hear the conversation. Extremely rude owner

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Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

1
★☆☆☆☆

Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

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Nobody is ever here. Go to Lowe's I came into this branch needing to buy the equipment to build a deck. After looking for someone to help for 30 mins I actually called them from my cell and was told that someone would come by. Another 20 minutes and nobody shows up. Finally someone shows up. AS I'M LEAVING, and tells me that they need to go get someone else to help me out. his place is a joke. Shop at Lowe's instead. I was ready to spend about $1500 with them. Right now I'm glad I didn't.

1
★☆☆☆☆

Nobody is ever here. Go to Lowe's I came into this branch needing to buy the equipment to build a deck. After looking for someone to help for 30 mins I actually called them from my cell and was told that someone would come by. Another 20 minutes and nobody shows up. Finally someone shows up. AS I'M LEAVING, and tells me that they need to go get someone else to help me out. his place is a joke. Shop at Lowe's instead. I was ready to spend about $1500 with them. Right now I'm glad I didn't.

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Rude receptionist The lady answering the phone at this location at 1:50pm on 9/16/10 was very rude. She finished her conversation with a fellow co-worker before she even acknowledged me and then cut me off while I was trying to ask her a question. She gives the 1st impression of the store so hopefully her lack of customer service does not indicate the kind of service I can expect from the rest of the store employees.

1
★☆☆☆☆

Rude receptionist The lady answering the phone at this location at 1:50pm on 9/16/10 was very rude. She finished her conversation with a fellow co-worker before she even acknowledged me and then cut me off while I was trying to ask her a question. She gives the 1st impression of the store so hopefully her lack of customer service does not indicate the kind of service I can expect from the rest of the store employees.

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They are NOT happy home people. Very poor customer service and not apologetic when they make a mistake.... install your own flooring it will be a better experience, cheaper too!!! DON't USE them.

3
★★★★★

They are NOT happy home people. Very poor customer service and not apologetic when they make a mistake.... install your own flooring it will be a better experience, cheaper too!!! DON't USE them.

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We purchased carpet for an investment property, the price was very good in comparison with other dealers...it has yet to be installed so, I can't say anything about the installers. However, their customer service department is the WORST that I've ever encountered. The carpet we paid for wasn't immediately available, so we had to wait for delivery. I've made at least 6 calls to them to arrange for installation...NOT ONCE did they call me back as promised. When I've called to find out when I could expect delivery, I was bounced from department to department, and then given voicemail, and didn't get a return call. It has been close to 10 days since we ordered, and I still can't get a straight answer from them!!! They are a very frustrating company to work with, and if it wasn't for the price and the perfect color that I found with them, I would've cancelled the order long ago.

2
★★☆☆☆

We purchased carpet for an investment property, the price was very good in comparison with other dealers...it has yet to be installed so, I can't say anything about the installers. However, their customer service department is the WORST that I've ever encountered. The carpet we paid for wasn't immediately available, so we had to wait for delivery. I've made at least 6 calls to them to arrange for installation...NOT ONCE did they call me back as promised. When I've called to find out when I could expect delivery, I was bounced from department to department, and then given voicemail, and didn't get a return call. It has been close to 10 days since we ordered, and I still can't get a straight answer from them!!! They are a very frustrating company to work with, and if it wasn't for the price and the perfect color that I found with them, I would've cancelled the order long ago.

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Absolutely HORRIBLE experience! Apparently their FREE estimate only applies if you plan to buy from them. When sales rep arrived, he refused to do estimate because we weren't ready to make a decision right away and both "decision makers" weren't present. Why is this necessary if we only want a quote??? We explained we only wanted an estimate because we planned to shop around . . . doesn't everyone do this??? The sales rep was very arrogant, unfriendly and pushy! Who makes a decision to buy without making sure they are getting the BEST deal? Their store and customer service reps are so rude over the phone. They don't communicate very well and explain their process. Yet, they have the nerve to say WE wasted their time!!! Actually, Express Flooring, YOU wasted your own time!!! Wish I would have read all the negative reviews before calling them. Even if they are the cheapest STAY AWAY!!!! They are SCAMMERS and an absolute JOKE!!! Please research them FIRST before making your decision to call. It will save you a lot of headaches. They are no longer listed with the Better Business Bureau due to all the customer compliants!

0
★☆☆☆☆

Absolutely HORRIBLE experience! Apparently their FREE estimate only applies if you plan to buy from them. When sales rep arrived, he refused to do estimate because we weren't ready to make a decision right away and both "decision makers" weren't present. Why is this necessary if we only want a quote??? We explained we only wanted an estimate because we planned to shop around . . . doesn't everyone do this??? The sales rep was very arrogant, unfriendly and pushy! Who makes a decision to buy without making sure they are getting the BEST deal? Their store and customer service reps are so rude over the phone. They don't communicate very well and explain their process. Yet, they have the nerve to say WE wasted their time!!! Actually, Express Flooring, YOU wasted your own time!!! Wish I would have read all the negative reviews before calling them. Even if they are the cheapest STAY AWAY!!!! They are SCAMMERS and an absolute JOKE!!! Please research them FIRST before making your decision to call. It will save you a lot of headaches. They are no longer listed with the Better Business Bureau due to all the customer compliants!

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Being as a contractor myself, I have over 10 years of experience installing the different products provide by Express Flooring on my construction projects. I like Express Flooring for all their flooring services due to their quality and service provided. I have hired Express Flooring for carpet installation, wood flooring, stone flooring, Vinyl flooring, and tile flooring for several projects. I always find their services and products to be impressive. The staff shows excellent knowledge and has displayed it for me numerous times. I say a special thank you to Express Flooring and staff.

2
★★★★★

Being as a contractor myself, I have over 10 years of experience installing the different products provide by Express Flooring on my construction projects. I like Express Flooring for all their flooring services due to their quality and service provided. I have hired Express Flooring for carpet installation, wood flooring, stone flooring, Vinyl flooring, and tile flooring for several projects. I always find their services and products to be impressive. The staff shows excellent knowledge and has displayed it for me numerous times. I say a special thank you to Express Flooring and staff.

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Express Flooring has fast services and an experienced staff to perform any task. I am a contractor also and know what type of home decoration will impress most people. When I hired the services of Express Flooring, I was extremely pleased by the designs provided from their experienced staff. It was a wonderful experience for me to hire the services of this company. I suggest to all of you to immediately contact Express Flooring for all your flooring needs!

2
★★★★★

Express Flooring has fast services and an experienced staff to perform any task. I am a contractor also and know what type of home decoration will impress most people. When I hired the services of Express Flooring, I was extremely pleased by the designs provided from their experienced staff. It was a wonderful experience for me to hire the services of this company. I suggest to all of you to immediately contact Express Flooring for all your flooring needs!

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Once again Express Home Services did a great job! This is the other house of mine that they have installed Hardwood Flooring. This time it was a solid wood. Kevin did great job and provided everything on time. They installed it a few weeks later on scheduled time. The attention to detail is superb and I'm so impressed. Simply put, I am satisfied. Thanks

2
★★★★★

Once again Express Home Services did a great job! This is the other house of mine that they have installed Hardwood Flooring. This time it was a solid wood. Kevin did great job and provided everything on time. They installed it a few weeks later on scheduled time. The attention to detail is superb and I'm so impressed. Simply put, I am satisfied. Thanks

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I would like to thank you Jason V. for the great and fast service we received from you. The two men who did our tile were very, very good and clean, efficient what else can I say the over all experience was great. Again thank you. I have told all my friends and will continue to promote your company Express Flooring.

2
★★★★★

I would like to thank you Jason V. for the great and fast service we received from you. The two men who did our tile were very, very good and clean, efficient what else can I say the over all experience was great. Again thank you. I have told all my friends and will continue to promote your company Express Flooring.

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The first reason I like this company is the quality of their work.
The second reason is the reasonable prices and several financing options that fit any budget. The third reason the fantastic, experience and helpful crew.
The fourth reason is the huge number of pictures and designs to choose one from it.
Finally I highly recommended this company.

2
★★★★★

The first reason I like this company is the quality of their work.
The second reason is the reasonable prices and several financing options that fit any budget. The third reason the fantastic, experience and helpful crew.
The fourth reason is the huge number of pictures and designs to choose one from it.
Finally I highly recommended this company.

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I have been working with Express Flooring for the last 2 months. They are doing Flooring jobs in our company. They do wonderful job and fast , express flooring is low cost the price they need is so good for me , realy I recommend by them u will be happy with them , Thankes Jason V.

2
★★★★★

I have been working with Express Flooring for the last 2 months. They are doing Flooring jobs in our company. They do wonderful job and fast , express flooring is low cost the price they need is so good for me , realy I recommend by them u will be happy with them , Thankes Jason V.

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The Express Flooring team did a fantastic job and it was a good price. I gave them a call and decided to try them out and I am glad that I did. These guys came at the designated window time and finished at the estimated time they told me. Their service and quality of work was beyond what i expected! I couldn't be happier with them and would definitely recommend them!!!!

2
★★★★★

The Express Flooring team did a fantastic job and it was a good price. I gave them a call and decided to try them out and I am glad that I did. These guys came at the designated window time and finished at the estimated time they told me. Their service and quality of work was beyond what i expected! I couldn't be happier with them and would definitely recommend them!!!!

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Express flooring did a great job installing carpet in our bedroom - a large room which required cross-seaming and layout around columns in the closet area. Also, their crew was very helpful and patient during installation process, going through tons of carpet samples and comparing them to paint chips we brought in. really I advice u to deal with Express flooring.

2
★★★★★

Express flooring did a great job installing carpet in our bedroom - a large room which required cross-seaming and layout around columns in the closet area. Also, their crew was very helpful and patient during installation process, going through tons of carpet samples and comparing them to paint chips we brought in. really I advice u to deal with Express flooring.

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I was looking forward with Express flooring to replacing my carpets floors. I was over whelmed by the choices, styles, materials and the price is soo fair. I was searching for a flooring company until a friend suggested contacting Jason V. If you are considering installing carpeting or rugs, you really should contact Express flooring.

2
★★★★★

I was looking forward with Express flooring to replacing my carpets floors. I was over whelmed by the choices, styles, materials and the price is soo fair. I was searching for a flooring company until a friend suggested contacting Jason V. If you are considering installing carpeting or rugs, you really should contact Express flooring.

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so far my experience has been great with their customer service. We ordered our flooring and picked it up in Phoenix where it was available. Then when we arrived and needed extra things, like thresholds and install kits they sales team was able to place my order over the phone and have my homie with the truck pick it up at the same time. We installed this floor last night and it doesn't "click" like other flooring we have and hopefully wont separate like other posters have said. Until then I'm giving 5 stars because the service I received was excellent, and fast.

2
★★★★★

so far my experience has been great with their customer service. We ordered our flooring and picked it up in Phoenix where it was available. Then when we arrived and needed extra things, like thresholds and install kits they sales team was able to place my order over the phone and have my homie with the truck pick it up at the same time. We installed this floor last night and it doesn't "click" like other flooring we have and hopefully wont separate like other posters have said. Until then I'm giving 5 stars because the service I received was excellent, and fast.

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Express Flooring is the best flooring company. The floors are gorgeous, and the workmanship was exceptional. We've received so many compliments, and we love our floors! When we need flooring or carpeting again, we will surely call Express. You should too!

2
★★★★☆

Express Flooring is the best flooring company. The floors are gorgeous, and the workmanship was exceptional. We've received so many compliments, and we love our floors! When we need flooring or carpeting again, we will surely call Express. You should too!

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Jason was a great help; he was able to schedule a preliminary visit immediately, and finished the job quickly and at a great price. I would recommend him to others that are considering refinishing their floors.

2
★★★★★

Jason was a great help; he was able to schedule a preliminary visit immediately, and finished the job quickly and at a great price. I would recommend him to others that are considering refinishing their floors.

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Express Flooring is quick and professional. Our consultant was very patient in going over our questions and was willing to give opinions and options based on what we were looking for. In the end we picked out a great looking floor that should last for many years to come. The pricing was good, and the installer they sent out to our home was a floor installing machine. He was able to pound through the job by himself and still finish a bit ahead of schedule.
Thanks Express flooring.

2
★★★★☆

Express Flooring is quick and professional. Our consultant was very patient in going over our questions and was willing to give opinions and options based on what we were looking for. In the end we picked out a great looking floor that should last for many years to come. The pricing was good, and the installer they sent out to our home was a floor installing machine. He was able to pound through the job by himself and still finish a bit ahead of schedule.
Thanks Express flooring.

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Hired this company to install new hard wood floors throughout my home and I was completely satisfied with the results. Their customer service was great and so were their prices!!!!! I definitely recommend this company

2
★★★★★

Hired this company to install new hard wood floors throughout my home and I was completely satisfied with the results. Their customer service was great and so were their prices!!!!! I definitely recommend this company

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These guys are really amazing. We chose them just based on other yelpers' reviews and are so glad we did. They were fast, professional, and a fraction of the cost of others. The results were amazing, and we had a tall order of refinishing 1500 square feet of maple flooring. Go, EPRESS,Go!

2
★★★★★

These guys are really amazing. We chose them just based on other yelpers' reviews and are so glad we did. They were fast, professional, and a fraction of the cost of others. The results were amazing, and we had a tall order of refinishing 1500 square feet of maple flooring. Go, EPRESS,Go!

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I hired Express and their crews for new hardwood floors for my two bedrooms and staircase. I am very pleased with their work.
They were on time and did beautiful work. Whatever little problems I had were quickly resolved. The price was reasonable compared to my three other estimates.
The hardwood we selected looked even better installed than the sample I had chosen, so that was a nice surprise.
Great Job and really I would like to thank them.

2
★★★★☆

I hired Express and their crews for new hardwood floors for my two bedrooms and staircase. I am very pleased with their work.
They were on time and did beautiful work. Whatever little problems I had were quickly resolved. The price was reasonable compared to my three other estimates.
The hardwood we selected looked even better installed than the sample I had chosen, so that was a nice surprise.
Great Job and really I would like to thank them.

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Express Flooring is the most comfortable company you may deal with. Whenever I need something for my home, I always go to Jason V.

I can always find what I'm looking for at Expres Flooring. They have a fantastic crew and they are very helpful.

Also, I find that the prices Express Flooring are better than any other flooring companies.

Thanks to you and your crew for all of the great work and the patient!

2
★★★★☆

Express Flooring is the most comfortable company you may deal with. Whenever I need something for my home, I always go to Jason V.

I can always find what I'm looking for at Expres Flooring. They have a fantastic crew and they are very helpful.

Also, I find that the prices Express Flooring are better than any other flooring companies.

Thanks to you and your crew for all of the great work and the patient!

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I agree, they do answer the phone. The owner and the employees are all knowledgeable, courteous, and professional. The quality of the work was wonderful and now I have like-new hardwood floors that look beautiful.

2
★★★★★

I agree, they do answer the phone. The owner and the employees are all knowledgeable, courteous, and professional. The quality of the work was wonderful and now I have like-new hardwood floors that look beautiful.

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Express Home Services did a superb job of installing our Brazilian Hickory flooring. Robert was on time for appointments, gave us a detailed quote, and gave us a reasonable price. Their installer, Alvin, is quite an artist, and on top of working quickly and neatly, had a real artistic sense as to how to vary the planks of wood. Our floor turned out great and I would not hesitate to recommend this high quality company to others!

2
★★★★☆

Express Home Services did a superb job of installing our Brazilian Hickory flooring. Robert was on time for appointments, gave us a detailed quote, and gave us a reasonable price. Their installer, Alvin, is quite an artist, and on top of working quickly and neatly, had a real artistic sense as to how to vary the planks of wood. Our floor turned out great and I would not hesitate to recommend this high quality company to others!

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The workers at Express Home Services were so helpful!! ! They had every kind of Hardwood I was considering and more information than anyone else to help me make my decision. I trusted Jason and his crew would do a great installation and they did not let me down! They really helped the end of my remodel to be as painless as possible and were also competitive in price!!

2
★★★★★

The workers at Express Home Services were so helpful!! ! They had every kind of Hardwood I was considering and more information than anyone else to help me make my decision. I trusted Jason and his crew would do a great installation and they did not let me down! They really helped the end of my remodel to be as painless as possible and were also competitive in price!!

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I had a great experience with Express Flooring. I hired them in late April 2010. I wanted Pergo floors installed in my kitchen on a budget and in a short period of time. Andy E and I discussed every little detail possible and worked within my budget. I settled on a specific color and Mike and David came by themselves to ensure that I liked the sample before they ordered everything. Jason and David arrived on time, installed and cleaned up everything all in one day. I've had several people come over recently (why I needed it done so quickly!) and everyone commented on how nice the floor turned out. I'm completely satisfied and would definitely use Express Home Services again.

2
★★★★★

I had a great experience with Express Flooring. I hired them in late April 2010. I wanted Pergo floors installed in my kitchen on a budget and in a short period of time. Andy E and I discussed every little detail possible and worked within my budget. I settled on a specific color and Mike and David came by themselves to ensure that I liked the sample before they ordered everything. Jason and David arrived on time, installed and cleaned up everything all in one day. I've had several people come over recently (why I needed it done so quickly!) and everyone commented on how nice the floor turned out. I'm completely satisfied and would definitely use Express Home Services again.

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Be AWARE. You will find MORE REVIEWS on this company UNDER RR EXPRESS JANITORIAL. LOOK at the dates for the good reviews..There was 15 five star reviews done on the same day 6/25/09. Maybe everyone decided to review on the same day...I only see this with restaurants... NEVER with a service where the product is delivered and finished in varying dates and times. Generally people wait till the job is complete..strange..everyone that is happy picked the same day to review..like its coordinated..HMMM?

Also look at the dates for this name now. All five star rating done relatively back to back.. I know this company has been around longer so why the great reviews suddenly in one week? Once again think about the delivery and installation..its not done right away for everyone. So suddenly everyone reviews in the same week. Need to up their star rating HMMM?? I'm sure they'll learn their lessons and start spacing out reviewing themselves..

I am sure there is a few Legit reviews. But beware of this. Now my complaint is that they were unwilling to work with me unless my husband was with me.. Doesnt matter that the guy they talked to told them I make the final decision and have the funds. They didnt care. Oh and by the way, I'm not married. So no, I dont need to ask the hubby. And the guy they talked to? Someone who did highly recommend them. From how pissed he was I am sure he will not be doing that anymore.

0
★☆☆☆☆

Be AWARE. You will find MORE REVIEWS on this company UNDER RR EXPRESS JANITORIAL. LOOK at the dates for the good reviews..There was 15 five star reviews done on the same day 6/25/09. Maybe everyone decided to review on the same day...I only see this with restaurants... NEVER with a service where the product is delivered and finished in varying dates and times. Generally people wait till the job is complete..strange..everyone that is happy picked the same day to review..like its coordinated..HMMM?

Also look at the dates for this name now. All five star rating done relatively back to back.. I know this company has been around longer so why the great reviews suddenly in one week? Once again think about the delivery and installation..its not done right away for everyone. So suddenly everyone reviews in the same week. Need to up their star rating HMMM?? I'm sure they'll learn their lessons and start spacing out reviewing themselves..

I am sure there is a few Legit reviews. But beware of this. Now my complaint is that they were unwilling to work with me unless my husband was with me.. Doesnt matter that the guy they talked to told them I make the final decision and have the funds. They didnt care. Oh and by the way, I'm not married. So no, I dont need to ask the hubby. And the guy they talked to? Someone who did highly recommend them. From how pissed he was I am sure he will not be doing that anymore.

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I had Express Flooring lay laminate flooring in my home this past week. I could not be happier with the job they did. There was a problem with the product I had purchased. Rick D took the time to explain issue and reselect the appropriate product. I was much happier knowing that I was putting a better floor in my home. I was very impressed with their work efforts. You would have thought they were laying the floor in their own home. Rick D, Dan, & Mike were great guys, they were clean and polite the whole time they were in my home. I plan to use them again when I put laminate flooring in our bedrooms. I give 5 Stars!!

2
★★★★★

I had Express Flooring lay laminate flooring in my home this past week. I could not be happier with the job they did. There was a problem with the product I had purchased. Rick D took the time to explain issue and reselect the appropriate product. I was much happier knowing that I was putting a better floor in my home. I was very impressed with their work efforts. You would have thought they were laying the floor in their own home. Rick D, Dan, & Mike were great guys, they were clean and polite the whole time they were in my home. I plan to use them again when I put laminate flooring in our bedrooms. I give 5 Stars!!

.

Due to some water damage, we had a complete kitchen overhaul and contacted Express Home Services to help us with floor tile. The staff were very responsive and called back very quickly. I communicated mostly with Jason who was extremely helpful with both picking out products that I LOVE and with questions about installation and timing. He spent time with me to make sure that even the grout color I picked looked best with the floor tile! I couldn't be happier with how it all now looks. I couldn't imagine using anyone else - Express Home Services gives the best service and has the best selection!! Don't waste your time going to any other flooring store - go to Express Home Services and get it all done beautifully.

2
★★★★★

Due to some water damage, we had a complete kitchen overhaul and contacted Express Home Services to help us with floor tile. The staff were very responsive and called back very quickly. I communicated mostly with Jason who was extremely helpful with both picking out products that I LOVE and with questions about installation and timing. He spent time with me to make sure that even the grout color I picked looked best with the floor tile! I couldn't be happier with how it all now looks. I couldn't imagine using anyone else - Express Home Services gives the best service and has the best selection!! Don't waste your time going to any other flooring store - go to Express Home Services and get it all done beautifully.

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We saw all the positive reviews on (site name) about Express Home Services, so we decided to hire them. My husband and I decided to call Express Home Services for an estimate for new carpet & hardwood flooring. Jason??s team came over, took measurements, and gave us a written estimate on time. They also offered us a payment plan which includes several financing options to fit any budget.

2
★★★★★

We saw all the positive reviews on (site name) about Express Home Services, so we decided to hire them. My husband and I decided to call Express Home Services for an estimate for new carpet & hardwood flooring. Jason??s team came over, took measurements, and gave us a written estimate on time. They also offered us a payment plan which includes several financing options to fit any budget.

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I am writing this letter to commend the actions of design consultant Andy Edinson and your installers. I have been in touch with Mr. Edinson on a weekly basis during the past month, as my home??s renovations have progressed. Throughout all of our interactions (in which Mr. Edinson visited my home twice, as the initial scope of the work changed), he has been an upmost professional and demonstrated a high knowledge base. Mr. Edinson has always returned my messages and satisfied my concerns.

Furthermore, the pair of installers seemed pleasant and hardworking. They labored effortlessly to complete the job on time and took care when moving my home??s contents. Both installers understood the scope of the job and went about their work in a professionally and purposeful manner.

Both Mr. Edinson and the two installers (I did not get their names) are to be commended for their dedication to customer satisfaction. In a time when many personal touches get left behind, it is comforting to know these men not only get the job done, but do so in a way that other individuals often choose to neglect. It is due to their actions that we will recommend your company to others and call upon you if we have future flooring needs.

Sincerely,
Rob M
San Tan Valley, AZ

2
★★★★★

I am writing this letter to commend the actions of design consultant Andy Edinson and your installers. I have been in touch with Mr. Edinson on a weekly basis during the past month, as my home??s renovations have progressed. Throughout all of our interactions (in which Mr. Edinson visited my home twice, as the initial scope of the work changed), he has been an upmost professional and demonstrated a high knowledge base. Mr. Edinson has always returned my messages and satisfied my concerns.

Furthermore, the pair of installers seemed pleasant and hardworking. They labored effortlessly to complete the job on time and took care when moving my home??s contents. Both installers understood the scope of the job and went about their work in a professionally and purposeful manner.

Both Mr. Edinson and the two installers (I did not get their names) are to be commended for their dedication to customer satisfaction. In a time when many personal touches get left behind, it is comforting to know these men not only get the job done, but do so in a way that other individuals often choose to neglect. It is due to their actions that we will recommend your company to others and call upon you if we have future flooring needs.

Sincerely,
Rob M
San Tan Valley, AZ

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express home services is the BEST! our new tile floors look amazing! Here are the reasons for the 5 stars: Extremely reasonably-priced, Best Price - Great price with no hidden costs .
Best Staff ?? Jason and his staff were always professional, showed up on time, and finished within the time line. Jason is so easy to work with and is always just a phone call away, he and his crew were the consummate professionals, and they clearly know how to do floors.

2
★★★★★

express home services is the BEST! our new tile floors look amazing! Here are the reasons for the 5 stars: Extremely reasonably-priced, Best Price - Great price with no hidden costs .
Best Staff ?? Jason and his staff were always professional, showed up on time, and finished within the time line. Jason is so easy to work with and is always just a phone call away, he and his crew were the consummate professionals, and they clearly know how to do floors.

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Express Home Services are self-motivated, wants to achieve results. They builds relationships and gains the trust of others. - Mr. J

2
★★★★★

Express Home Services are self-motivated, wants to achieve results. They builds relationships and gains the trust of others. - Mr. J

.

Hello,
My name is Maureen Kind. I bought carpet for the first time at Express Flooring. My father helped me with the purchase since was a carpet layer years ago. I have nothing to compare my experience to besides that it was fast and in my budget. My sales person John L was curteous, not pushy and very accomodating. It took us a couple hours to find the perfect product for my budget and needs....but we did it! My dad has assured me that the quality is excellent too!

Thanks Express....you have my blessing.
Kindly,
Maureen Kind

2
★★★★★

Hello,
My name is Maureen Kind. I bought carpet for the first time at Express Flooring. My father helped me with the purchase since was a carpet layer years ago. I have nothing to compare my experience to besides that it was fast and in my budget. My sales person John L was curteous, not pushy and very accomodating. It took us a couple hours to find the perfect product for my budget and needs....but we did it! My dad has assured me that the quality is excellent too!

Thanks Express....you have my blessing.
Kindly,
Maureen Kind

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