Mark Jacobson Toyota

★★★☆☆
  • 4516 Durham Chapel Hill Blvd

    Durham, NC 27707

    Map & Directions
  • 919-493-5599

About Mark Jacobson Toyota

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Automotive

Automotive
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My previous car I owned was having major issues with brakes and rotors within only two years of owning it. That dealership would not work with me on solving the problem. I was paying a lot for gas and maintenance on a car I only owned for only a little over two years. I did an online application and Charlie Gery contacted me the same day. I told him my situation with my current vehicle and that I wanted cheaper or same as car payments and of course a better car I can depend on! I had to get rid of this car and the maintenance fees I was going to have in the future with the rotors and brakes going out every 12,000. Charlie asked me questions over the phone and got all my information and came up with a payment and trade in for my current car that I was ecstatic about! I was shocked that he was able to do this for me! He told me what colors I could choose from and what I needed to do and to come in to get my car. I went the next day to see Jay Bazooband and was greeted with a friendly smile! He took me to meet Charlie and see my car. Jay went over every detail of the Toyota Camry with me down to how to use the phone and a nice test drive with a great conversation! Back at the dealership we started the paper work. Jay went over the warranty, how to maintain the car, and the wait was not that long before I was taken to meet Shey Smart he was very friendly and went over all the paper work to get me ready to be in my new car and with the car payment I needed to have to stay in my budget! EVERYONE I was in contact with at Mark Jacobson Toyota was very friendly and helpful! I am so happy that they were able to get me out of my bad situation and put me in a better one that I feel safe in and know that I will have the best customer service if I ever need them! When leaving Jay was still making sure I was satisfied by checking on me and making sure that if I had any questions to please call him! I will definitely be a life-long customer with Mark Jacobson and Jay! I have never had such great customer service anywhere else that I have purchased a car! Wish I had bought from them sooner! Christina

5
★★★★★

My previous car I owned was having major issues with brakes and rotors within only two years of owning it. That dealership would not work with me on solving the problem. I was paying a lot for gas and maintenance on a car I only owned for only a little over two years. I did an online application and Charlie Gery contacted me the same day. I told him my situation with my current vehicle and that I wanted cheaper or same as car payments and of course a better car I can depend on! I had to get rid of this car and the maintenance fees I was going to have in the future with the rotors and brakes going out every 12,000. Charlie asked me questions over the phone and got all my information and came up with a payment and trade in for my current car that I was ecstatic about! I was shocked that he was able to do this for me! He told me what colors I could choose from and what I needed to do and to come in to get my car. I went the next day to see Jay Bazooband and was greeted with a friendly smile! He took me to meet Charlie and see my car. Jay went over every detail of the Toyota Camry with me down to how to use the phone and a nice test drive with a great conversation! Back at the dealership we started the paper work. Jay went over the warranty, how to maintain the car, and the wait was not that long before I was taken to meet Shey Smart he was very friendly and went over all the paper work to get me ready to be in my new car and with the car payment I needed to have to stay in my budget! EVERYONE I was in contact with at Mark Jacobson Toyota was very friendly and helpful! I am so happy that they were able to get me out of my bad situation and put me in a better one that I feel safe in and know that I will have the best customer service if I ever need them! When leaving Jay was still making sure I was satisfied by checking on me and making sure that if I had any questions to please call him! I will definitely be a life-long customer with Mark Jacobson and Jay! I have never had such great customer service anywhere else that I have purchased a car! Wish I had bought from them sooner! Christina

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Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and "just saw it was blue and shiny and said I'll take it"! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership!

1
★☆☆☆☆

Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and "just saw it was blue and shiny and said I'll take it"! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership!

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