Sala Family Dentistry

★★★★☆
  • 4875 Summit Ridge Dr .

    Reno, NV 89523

    Map & Directions
  • 775-322-2061

About Sala Family Dentistry

Hours
Mon 7:00-19:00, Tue 7:00-19:00, Wed 7:00-19:00, Thu 7:00-19:00, Fri 7:00-17:00, Sat closed, Sun closed
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Health & Medical

Health & Medical
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I have been a patient of Sala Family Dentistry for over 15 years. I began when it was just Dr. Sala (Dr. Michael Sala). I have to admit when his sons Dr. Jason and Dr. Todd joined the practice I was wondering if the service and attention to detail that I had always received would still be there. Wow! The service is fantastic and their new office is top notch. Now that Dr. Michael is retired his son Dr. Jason has taken great care to make sure all my dental needs are taken care of. Not only does he care about my dental needs he cares about his patients. For the last 20 years I have had a bad habit of chewing tobacco. Dr. Jason provided me with alternative solutions and guidance instead of hard pressure to help me quit this habit. I have to thank him and his wonderful staff for their help. With this help I have not had a chew in over 7 months. With this kind of service and caring I will continue to be a patient of Sala Family dentistry for at least 15 more years.

2
★★★★★

I have been a patient of Sala Family Dentistry for over 15 years. I began when it was just Dr. Sala (Dr. Michael Sala). I have to admit when his sons Dr. Jason and Dr. Todd joined the practice I was wondering if the service and attention to detail that I had always received would still be there. Wow! The service is fantastic and their new office is top notch. Now that Dr. Michael is retired his son Dr. Jason has taken great care to make sure all my dental needs are taken care of. Not only does he care about my dental needs he cares about his patients. For the last 20 years I have had a bad habit of chewing tobacco. Dr. Jason provided me with alternative solutions and guidance instead of hard pressure to help me quit this habit. I have to thank him and his wonderful staff for their help. With this help I have not had a chew in over 7 months. With this kind of service and caring I will continue to be a patient of Sala Family dentistry for at least 15 more years.

.

I have been a patient of Sala Family Dentistry for over 15 years. I began when it was just Dr. Sala (Dr. Michael Sala). I have to admit when his sons Dr. Jason and Dr. Todd joined the practice I was wondering if the service and attention to detail that I had always received would still be there. Wow! The service is fantastic and their new office is top notch. Now that Dr. Michael is retired his son Dr. Jason has taken great care to make sure all my dental needs are taken care of. Not only does he care about my dental needs he cares about his patients. For the last 20 years I have had a bad habit of chewing tobacco. Dr. Jason provided me with alternative solutions and guidance instead of hard pressure to help me quit this habit. I have to thank him and his wonderful staff for their help. With this help I have not had a chew in over 7 months. With this kind of service and caring I will continue to be a patient of Sala Family dentistry for at least 15 more years.

2
★★★★★

I have been a patient of Sala Family Dentistry for over 15 years. I began when it was just Dr. Sala (Dr. Michael Sala). I have to admit when his sons Dr. Jason and Dr. Todd joined the practice I was wondering if the service and attention to detail that I had always received would still be there. Wow! The service is fantastic and their new office is top notch. Now that Dr. Michael is retired his son Dr. Jason has taken great care to make sure all my dental needs are taken care of. Not only does he care about my dental needs he cares about his patients. For the last 20 years I have had a bad habit of chewing tobacco. Dr. Jason provided me with alternative solutions and guidance instead of hard pressure to help me quit this habit. I have to thank him and his wonderful staff for their help. With this help I have not had a chew in over 7 months. With this kind of service and caring I will continue to be a patient of Sala Family dentistry for at least 15 more years.

.

I have always been petrified of going to the dentist. Dr. Sala and his staff changed that for me. I now consider myself the poster child of going to the dentist.! I was treated kindly and professionaly. I was made to feel at ease and their genuine concern and caring approach helped me to overcome my fear . I would recommend Sala Family Dentistry to everyone. My only regret is that I didn't go sooner! :)

2
★★★★★

I have always been petrified of going to the dentist. Dr. Sala and his staff changed that for me. I now consider myself the poster child of going to the dentist.! I was treated kindly and professionaly. I was made to feel at ease and their genuine concern and caring approach helped me to overcome my fear . I would recommend Sala Family Dentistry to everyone. My only regret is that I didn't go sooner! :)

.

Professional and knowledgeable dental staff, inviting lobby, friendly front office, accommodating scheduling, awesome hygienists and reasonable fees - what more could you ask of your dental experience.
A Reno native, I have been a patient to at least 6 different local dentists (both good and bad) over the last 30 yrs. I first visited the Sala Family Dentistry when Dr. Mike and Dr. Jason were practicing in their old office and Dr. Todd had just graduated from dental school - 10 +yrs. ago. My experience then and now has always been positive - if anything, they seem to get better with age! They are always giving me the most up to date information about my teeth/gums and how I can improve and maintain my dental health.
And as if that's not good enough - they continue to help the community and those who may not be able to afford dental care with their annual "Dentistry from the Heart" campaign.

2
★★★★★

Professional and knowledgeable dental staff, inviting lobby, friendly front office, accommodating scheduling, awesome hygienists and reasonable fees - what more could you ask of your dental experience.
A Reno native, I have been a patient to at least 6 different local dentists (both good and bad) over the last 30 yrs. I first visited the Sala Family Dentistry when Dr. Mike and Dr. Jason were practicing in their old office and Dr. Todd had just graduated from dental school - 10 +yrs. ago. My experience then and now has always been positive - if anything, they seem to get better with age! They are always giving me the most up to date information about my teeth/gums and how I can improve and maintain my dental health.
And as if that's not good enough - they continue to help the community and those who may not be able to afford dental care with their annual "Dentistry from the Heart" campaign.

.

I was recently a new patient of this office. I switched from my original dentist due to a new health-care plan. Initially, I was super impressed with the office-- they gave me a little gift when I arrived and the dentist seemed very knowledgeable.
The good experience ended there. I had about $2K worth of work done (a crown). At that appointment they had a dental tech assisting who was clearly a trainee. I am certain of this because there was another dental tech standing outside the room telling her how to hold the instruments. Throughout the procedure she seemed really uncertain and made me a little nervous. For my follow up appointment, I was again provided with the same dental tech (the trainee). She was unable to figure out how to properly turn on the nitrous oxide and needed help. Another dental tech came to replace her because she was having trouble taking my temporary crown off.
After the appointment, I realized I had accidentally not followed the correct payment procedures my company requires for reimbursement. When I called to get help on this, the office manager was really rude. She wouldn't allow me to finish my sentence and kept interrupting me by saying "it's impossible!" and "there's nothing I can do." I told her I felt she was being rude and not very customer centric. I even emphasized to her that it was indeed my mistake and that if it wasn't reversed I would have to eat the cost. She didn't seem to care and even told me "it's not my responsibility to know how you're supposed to pay for your dental work." I was very upset by the interaction but dismissed it as a cranky office worker. Since I was able to work the payment out through my work, I didn't follow up and mention the interaction to Dr. Sala-- I thought it was probably just a fluke since the rest of his office staff was fairly nice.
After all of this, I received a (certified!) letter from the office stating they were discontinuing the dentist patient relationship. Since there was no explanation as to why, I called the office. They stated (and I quote!) the dentist "dismissed" me due to my interaction with the office manager about the payment. I was totally floored. The dentist never even contacted me to understand my perspective on the interaction. I found the whole experience to be very negative and would certainly not recommend this office to anyone.

0
★☆☆☆☆

I was recently a new patient of this office. I switched from my original dentist due to a new health-care plan. Initially, I was super impressed with the office-- they gave me a little gift when I arrived and the dentist seemed very knowledgeable.
The good experience ended there. I had about $2K worth of work done (a crown). At that appointment they had a dental tech assisting who was clearly a trainee. I am certain of this because there was another dental tech standing outside the room telling her how to hold the instruments. Throughout the procedure she seemed really uncertain and made me a little nervous. For my follow up appointment, I was again provided with the same dental tech (the trainee). She was unable to figure out how to properly turn on the nitrous oxide and needed help. Another dental tech came to replace her because she was having trouble taking my temporary crown off.
After the appointment, I realized I had accidentally not followed the correct payment procedures my company requires for reimbursement. When I called to get help on this, the office manager was really rude. She wouldn't allow me to finish my sentence and kept interrupting me by saying "it's impossible!" and "there's nothing I can do." I told her I felt she was being rude and not very customer centric. I even emphasized to her that it was indeed my mistake and that if it wasn't reversed I would have to eat the cost. She didn't seem to care and even told me "it's not my responsibility to know how you're supposed to pay for your dental work." I was very upset by the interaction but dismissed it as a cranky office worker. Since I was able to work the payment out through my work, I didn't follow up and mention the interaction to Dr. Sala-- I thought it was probably just a fluke since the rest of his office staff was fairly nice.
After all of this, I received a (certified!) letter from the office stating they were discontinuing the dentist patient relationship. Since there was no explanation as to why, I called the office. They stated (and I quote!) the dentist "dismissed" me due to my interaction with the office manager about the payment. I was totally floored. The dentist never even contacted me to understand my perspective on the interaction. I found the whole experience to be very negative and would certainly not recommend this office to anyone.

.

I was recently a new patient of this office. I switched from my original dentist due to a new health-care plan. Initially, I was super impressed with the office-- they gave me a little gift when I arrived and the dentist seemed very knowledgeable.
The good experience ended there. I had about $2K worth of work done (a crown). At that appointment they had a dental tech assisting who was clearly a trainee. I am certain of this because there was another dental tech standing outside the room telling her how to hold the instruments. Throughout the procedure she seemed really uncertain and made me a little nervous. For my follow up appointment, I was again provided with the same dental tech (the trainee). She was unable to figure out how to properly turn on the nitrous oxide and needed help. Another dental tech came to replace her because she was having trouble taking my temporary crown off.
After the appointment, I realized I had accidentally not followed the correct payment procedures my company requires for reimbursement. When I called to get help on this, the office manager was really rude. She wouldn't allow me to finish my sentence and kept interrupting me by saying "it's impossible!" and "there's nothing I can do." I told her I felt she was being rude and not very customer centric. I even emphasized to her that it was indeed my mistake and that if it wasn't reversed I would have to eat the cost. She didn't seem to care and even told me "it's not my responsibility to know how you're supposed to pay for your dental work." I was very upset by the interaction but dismissed it as a cranky office worker. Since I was able to work the payment out through my work, I didn't follow up and mention the interaction to Dr. Sala-- I thought it was probably just a fluke since the rest of his office staff was fairly nice.
After all of this, I received a (certified!) letter from the office stating they were discontinuing the dentist patient relationship. Since there was no explanation as to why, I called the office. They stated (and I quote!) the dentist "dismissed" me due to my interaction with the office manager about the payment. I was totally floored. The dentist never even contacted me to understand my perspective on the interaction. I found the whole experience to be very negative and would certainly not recommend this office to anyone.

0
★☆☆☆☆

I was recently a new patient of this office. I switched from my original dentist due to a new health-care plan. Initially, I was super impressed with the office-- they gave me a little gift when I arrived and the dentist seemed very knowledgeable.
The good experience ended there. I had about $2K worth of work done (a crown). At that appointment they had a dental tech assisting who was clearly a trainee. I am certain of this because there was another dental tech standing outside the room telling her how to hold the instruments. Throughout the procedure she seemed really uncertain and made me a little nervous. For my follow up appointment, I was again provided with the same dental tech (the trainee). She was unable to figure out how to properly turn on the nitrous oxide and needed help. Another dental tech came to replace her because she was having trouble taking my temporary crown off.
After the appointment, I realized I had accidentally not followed the correct payment procedures my company requires for reimbursement. When I called to get help on this, the office manager was really rude. She wouldn't allow me to finish my sentence and kept interrupting me by saying "it's impossible!" and "there's nothing I can do." I told her I felt she was being rude and not very customer centric. I even emphasized to her that it was indeed my mistake and that if it wasn't reversed I would have to eat the cost. She didn't seem to care and even told me "it's not my responsibility to know how you're supposed to pay for your dental work." I was very upset by the interaction but dismissed it as a cranky office worker. Since I was able to work the payment out through my work, I didn't follow up and mention the interaction to Dr. Sala-- I thought it was probably just a fluke since the rest of his office staff was fairly nice.
After all of this, I received a (certified!) letter from the office stating they were discontinuing the dentist patient relationship. Since there was no explanation as to why, I called the office. They stated (and I quote!) the dentist "dismissed" me due to my interaction with the office manager about the payment. I was totally floored. The dentist never even contacted me to understand my perspective on the interaction. I found the whole experience to be very negative and would certainly not recommend this office to anyone.

 

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