Sunshine Carpet & Duct Cleaning

★★★☆☆
  • 7809 Southtown Ctr. Suite 182

    Minneapolis, MN 55431

    Map & Directions
  • 952-994-4304

About Sunshine Carpet & Duct Cleaning

Categories
  • Carpet & Rug Cleaners

Personal Services

Personal Services
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3.4 10
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Do not use this sunshine! Dave the manager is a piece of work and very rude! When I told him about the issues I had with his company, he laughed and told me to go back to Long Island. I'm not even from the east coast and nor have I ever been to Long Island. What was that about? He is a "manager" that doesn't care to listen to the problems that customers face, let alone try to fix them. He does not represent the company well at all.

When I tried to schedule an appointment with Sunshine they said it would have to be months out because they are always running deals with Groupon and Living Social. I don't know why they would continue to run specials if they don't have the staff or equipment to keep up with it. Anyway, the day of the appointment finally came and they called me at 7am to say they wanted to come earlier than our appointment time that day. I explained that I work nights and that I need any appointment (and phone calls for that matter) to be in the afternoons please. Then they called back and wanted to come that evening. (Duh!) Then they called me to say that they couldn't come at all and I'd have to call back to reschedule. I called and left a message as they never answer their phone and Dave is not prompt about returning calls. When he did call at 7am and woke me up again I explained that I work nights and he laughed at me. Really? He didn't care at all and never apologized. So when is it ok for businesses to call residences that early in the morning? He was just plain inconsiderate and not interested in trying to keep me as a customer. He didn't care at all that I would have to reschedule the appointment after waiting for months! After the experience I had up to this point, I didn't even want them to come out to my house. I hear they bait and switch people anyway and lords knows they are not customer service oriented! I would stay away if I were you!

1
★☆☆☆☆

Do not use this sunshine! Dave the manager is a piece of work and very rude! When I told him about the issues I had with his company, he laughed and told me to go back to Long Island. I'm not even from the east coast and nor have I ever been to Long Island. What was that about? He is a "manager" that doesn't care to listen to the problems that customers face, let alone try to fix them. He does not represent the company well at all.

When I tried to schedule an appointment with Sunshine they said it would have to be months out because they are always running deals with Groupon and Living Social. I don't know why they would continue to run specials if they don't have the staff or equipment to keep up with it. Anyway, the day of the appointment finally came and they called me at 7am to say they wanted to come earlier than our appointment time that day. I explained that I work nights and that I need any appointment (and phone calls for that matter) to be in the afternoons please. Then they called back and wanted to come that evening. (Duh!) Then they called me to say that they couldn't come at all and I'd have to call back to reschedule. I called and left a message as they never answer their phone and Dave is not prompt about returning calls. When he did call at 7am and woke me up again I explained that I work nights and he laughed at me. Really? He didn't care at all and never apologized. So when is it ok for businesses to call residences that early in the morning? He was just plain inconsiderate and not interested in trying to keep me as a customer. He didn't care at all that I would have to reschedule the appointment after waiting for months! After the experience I had up to this point, I didn't even want them to come out to my house. I hear they bait and switch people anyway and lords knows they are not customer service oriented! I would stay away if I were you!

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I used this company last month. They overcharged significantly from the groupon rates and used high pressure tactics. There are plenty reviews online on the deceptive practices that this company has used on it's customers. I pride myself in using small businesses however this company is one to avoid. Do not purchase their groupons and do not use their services.

1
★☆☆☆☆

I used this company last month. They overcharged significantly from the groupon rates and used high pressure tactics. There are plenty reviews online on the deceptive practices that this company has used on it's customers. I pride myself in using small businesses however this company is one to avoid. Do not purchase their groupons and do not use their services.

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I had sunshine come out to do both my airducts and carpets. I had a great experience! They were a little late but did call so it was o.k. First off I had an amazon deal that was way cheaper than their normal rates, I had some extra work to do so it was more but I really had an excellent job done.

Bottom line was this is a small company that did a good job and I would use them again!

5
★★★★★

I had sunshine come out to do both my airducts and carpets. I had a great experience! They were a little late but did call so it was o.k. First off I had an amazon deal that was way cheaper than their normal rates, I had some extra work to do so it was more but I really had an excellent job done.

Bottom line was this is a small company that did a good job and I would use them again!

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Bate and switch, rude and terrible customer service, complete lack of professionalism from the top down. I've never been so upset with a carpet and/or duct cleaning company in my life. Way late for the first appointment....so I rescheduled.....way late for the second appointment and then tried to charge me way above and beyond because my ducts hadn't been cleaned properly in the past. None of this was mentioned in the amazon deal and employees and owners admitted being in the wrong but would not make it right

1
★☆☆☆☆

Bate and switch, rude and terrible customer service, complete lack of professionalism from the top down. I've never been so upset with a carpet and/or duct cleaning company in my life. Way late for the first appointment....so I rescheduled.....way late for the second appointment and then tried to charge me way above and beyond because my ducts hadn't been cleaned properly in the past. None of this was mentioned in the amazon deal and employees and owners admitted being in the wrong but would not make it right

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First off, I want to say the actual carpet cleaning was great. The carpet was cleaned very well.

The reason I gave them one star is because of professionalism. I have never been treated so poorly. The scariest thing is it was the Manager that was so bad. The guys that came to clean the carpet were very nice.

This manager yelled and cursed at me for no reason. I did not order this cleaning, it was ordered by another individual with a groupon. It was my move in day, no wait, they didn't show up on the day they were suppose to. It was the day after my move in day, and they guys showed up to clean the carpet. The walked through and said there is more $ owed for cleaning stains, that the groupon only covered a "basic" cleaning. Fair enough, I know chemicals are expensive, and to get some stains out can be pricey, but I am not responsible for it. It is the responsibility of the former resident who ordered the service. That is when the manager started yelling and cursing and threatening to take his guys off of the job because I didn't want to pay for something I had no responsibility for. I even got the landlord to say they would pay for the cleaning, but the jackass manager refused to take the landlords $. He had to have mine. It didn't make any sense. I am a reasonable guy, but if you can't be professional towards me, and you are taking out frustration from a bad business decision you made, then you shouldn't be in the position you are in. My only hope is that those two guys their doing carpet cleaning go work for a better company that knows how to talk to customers. This is at least 24 hours after the incident and I am still pissed at that manager.

Again, the carpet cleaning was done very well, it was the manager's lack of respect and professionalism that get's the 1 star...

1
★☆☆☆☆

First off, I want to say the actual carpet cleaning was great. The carpet was cleaned very well.

The reason I gave them one star is because of professionalism. I have never been treated so poorly. The scariest thing is it was the Manager that was so bad. The guys that came to clean the carpet were very nice.

This manager yelled and cursed at me for no reason. I did not order this cleaning, it was ordered by another individual with a groupon. It was my move in day, no wait, they didn't show up on the day they were suppose to. It was the day after my move in day, and they guys showed up to clean the carpet. The walked through and said there is more $ owed for cleaning stains, that the groupon only covered a "basic" cleaning. Fair enough, I know chemicals are expensive, and to get some stains out can be pricey, but I am not responsible for it. It is the responsibility of the former resident who ordered the service. That is when the manager started yelling and cursing and threatening to take his guys off of the job because I didn't want to pay for something I had no responsibility for. I even got the landlord to say they would pay for the cleaning, but the jackass manager refused to take the landlords $. He had to have mine. It didn't make any sense. I am a reasonable guy, but if you can't be professional towards me, and you are taking out frustration from a bad business decision you made, then you shouldn't be in the position you are in. My only hope is that those two guys their doing carpet cleaning go work for a better company that knows how to talk to customers. This is at least 24 hours after the incident and I am still pissed at that manager.

Again, the carpet cleaning was done very well, it was the manager's lack of respect and professionalism that get's the 1 star...

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I just had sunshine out to do the carpets and air duct cleaning. They did a great job! Everything came out well and was dry quickly. The best thing is they were about 40 percent less than my last cleaning with Zerorez! I thought the cleaning was done even more effectively. I would recommend them to anyone.

Thanks, Bert

5
★★★★★

I just had sunshine out to do the carpets and air duct cleaning. They did a great job! Everything came out well and was dry quickly. The best thing is they were about 40 percent less than my last cleaning with Zerorez! I thought the cleaning was done even more effectively. I would recommend them to anyone.

Thanks, Bert

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Punctual, professional, and friendly. Great job and nice prices too, definitely will recommend.

5
★★★★★

Punctual, professional, and friendly. Great job and nice prices too, definitely will recommend.

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I have hired Sunshine Carpet and Airduct Cleaning for my restaurant. The entrance carpets are very clean, they use new eco-friendly cleaning products to remove the dirt they told me. I'm happy with the work and the price is OK too.

5
★★★★★

I have hired Sunshine Carpet and Airduct Cleaning for my restaurant. The entrance carpets are very clean, they use new eco-friendly cleaning products to remove the dirt they told me. I'm happy with the work and the price is OK too.

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We chose this company for duct cleaning, they are quite different from the guys we hired before and they are very friendly. They are coming back in July for the duct cleaning, highly recommend. Thanks.

5
★★★★★

We chose this company for duct cleaning, they are quite different from the guys we hired before and they are very friendly. They are coming back in July for the duct cleaning, highly recommend. Thanks.

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Sunshine Carpet and Airduct Cleaning is by far the best company I have dealt with for carpet cleaning and for cleaning out the dirt. They have top notch staff, service, and products; I am a very satisfied customer!

5
★★★★★

Sunshine Carpet and Airduct Cleaning is by far the best company I have dealt with for carpet cleaning and for cleaning out the dirt. They have top notch staff, service, and products; I am a very satisfied customer!

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