US Salon Supply

★★☆☆☆
  • 708 S. Kalamazoo St

    Paw Paw, MI 49079

    Map & Directions
  • 616-365-5790

About US Salon Supply

Categories
  • Cosmetics
  • Barbers
  • Beauty Supplies Stores

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US Salon Supply does not deserve any stars. I have always felt that the true measure of a company is when there is a problem with your order. I purchased a hard bonnet dryer from US Salon Supply. They sent the dryer in the original box. I could instantly tell without opening the box that it was not what I ordered. I took it back to the Post office and refused the package. They still charged me a $20 stocking fee even though it was their fault. I emailed several complaints. They don't even acknowledge your complaints. This is the worst company ever!!! Please save yourself the aggravation and do not purchase anything from this fraudulent company. I wish I had read the ripoff report. They have several complaints against them. There is a site that gives them a high rating but, no one is allowed to leave a review. I wonder where they get this suspect rating. Again, do not purchase from this company!!!

1
★☆☆☆☆

US Salon Supply does not deserve any stars. I have always felt that the true measure of a company is when there is a problem with your order. I purchased a hard bonnet dryer from US Salon Supply. They sent the dryer in the original box. I could instantly tell without opening the box that it was not what I ordered. I took it back to the Post office and refused the package. They still charged me a $20 stocking fee even though it was their fault. I emailed several complaints. They don't even acknowledge your complaints. This is the worst company ever!!! Please save yourself the aggravation and do not purchase anything from this fraudulent company. I wish I had read the ripoff report. They have several complaints against them. There is a site that gives them a high rating but, no one is allowed to leave a review. I wonder where they get this suspect rating. Again, do not purchase from this company!!!

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I order from them a few times a month as needed. The site is easy to get around and they have good prices. My order always arrives timely. I once had a package that arrived with tire tracks on it and they sent me a replacement the next day. I could not be happier.

5
★★★★★

I order from them a few times a month as needed. The site is easy to get around and they have good prices. My order always arrives timely. I once had a package that arrived with tire tracks on it and they sent me a replacement the next day. I could not be happier.

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Worst online merchant experience I have ever had. No phone number for customer service, and repeated emails went unanswered. After waiting for two months for my order, I wrote them one final time to cancel. Each time I wrote them I was issued a ticket number auto-generated by the system. Numbers 367714 and 358406. But never got any actual response.

Ordered from another company and had my product within a week. Now a full week after that they have charged me for the purchase. Finally my credit card company supplied me with a phone number for them. Spent a good hour on the phone with what sounded like a beleaguered customer service station located abroad. Very difficult to communicate with them. When I shipped the product back to them they had the audacity to offer me store credit only. Promptly filed a dispute with my credit card company. Don't waste your time. Stay away.

1
★☆☆☆☆

Worst online merchant experience I have ever had. No phone number for customer service, and repeated emails went unanswered. After waiting for two months for my order, I wrote them one final time to cancel. Each time I wrote them I was issued a ticket number auto-generated by the system. Numbers 367714 and 358406. But never got any actual response.

Ordered from another company and had my product within a week. Now a full week after that they have charged me for the purchase. Finally my credit card company supplied me with a phone number for them. Spent a good hour on the phone with what sounded like a beleaguered customer service station located abroad. Very difficult to communicate with them. When I shipped the product back to them they had the audacity to offer me store credit only. Promptly filed a dispute with my credit card company. Don't waste your time. Stay away.

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1 out of 1 people found this review helpful.

 

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