Koko FitClub

★☆☆☆☆
  • 5225 Belt Line Road Suite 222

    Dallas, TX 75248

    Map & Directions
  • 972-385-0049

About Koko FitClub

Categories
  • Health Clubs & Gyms
Tags

Sports & Recreation

Sports & Recreation
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Koko seems like a great concept for a gym, but they are $89/month and you MUST sign a one-year contract. It is non-negotiable, even if the location has very few members, as was the case with the brand new Dallas location when I was considering signing up.

The staff is friendly, but they will not bargain or even call you back. They would rather not make a sale than follow-up with you, negotiate a reasonable price and/or contract length, or have any sort of promotion that might drive sales or brand recognition in the community. Also, you can't do a free trial; you are only offered one free session with a trainer talking to you the entire time. There are no locker rooms, only a one-person-at-a-time bathroom. Most locations have no showers, but Dallas does have one unisex shower.

When I wrote corporate to express my initial excitement about Koko that quickly turned sour with my lackluster experiences and discoveries, the CEO very politely avoided all complaints and issues I listed, informing me that the timing just didn't seem right for me to join Koko, but they hoped I would consider it in the future. Actually, if they had been willing to work with me, I told the salesperson I would sign up same-day. So it's not a timing issue at all. It's a brand issue, and I will personally not be considering Koko in the future. I will make sure my friends and family don't, either.

Koko has a cool concept, but I'm not sure how successful a gym can be long-term with this high-priced, unreasonably long contract, combined with terrible customer service and zero amenities.

1
★☆☆☆☆

Koko seems like a great concept for a gym, but they are $89/month and you MUST sign a one-year contract. It is non-negotiable, even if the location has very few members, as was the case with the brand new Dallas location when I was considering signing up.

The staff is friendly, but they will not bargain or even call you back. They would rather not make a sale than follow-up with you, negotiate a reasonable price and/or contract length, or have any sort of promotion that might drive sales or brand recognition in the community. Also, you can't do a free trial; you are only offered one free session with a trainer talking to you the entire time. There are no locker rooms, only a one-person-at-a-time bathroom. Most locations have no showers, but Dallas does have one unisex shower.

When I wrote corporate to express my initial excitement about Koko that quickly turned sour with my lackluster experiences and discoveries, the CEO very politely avoided all complaints and issues I listed, informing me that the timing just didn't seem right for me to join Koko, but they hoped I would consider it in the future. Actually, if they had been willing to work with me, I told the salesperson I would sign up same-day. So it's not a timing issue at all. It's a brand issue, and I will personally not be considering Koko in the future. I will make sure my friends and family don't, either.

Koko has a cool concept, but I'm not sure how successful a gym can be long-term with this high-priced, unreasonably long contract, combined with terrible customer service and zero amenities.

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