Preferred Appliance Service

★★★☆☆
  • 104 Edgewater Beach Blvd

    Thornville, OH 43076

    Map & Directions
  • 740-877-8383

About Preferred Appliance Service

Categories
  • Appliance Repair

Home & Garden

Home & Garden
More choices in Thornville:
Resultset_next

Clean Water Technologies

601 S 30th St Heath, OH

Resultset_next

Mt Water Well Drilling

845 Thornwood Dr Heath, MA

3.0 2
Hi! Sign in to let us know how Preferred Appliance Service was?
Write a Review
.

Preferred Appliance Service lacks professionalism and integrity. I called them to schedule service for my appliances. I left 7 voice mails and never received a return call; that should have been an indicator of the type of company that I was dealing with. I finally reached someone and was able to schedule the appointment.

The service provider (Greg) came to diagnosis the issues with my appliances and didn't bring tools; nor did he provide a written estimate of the work. He never came back to do the work. We paid an $85 service call fee; he was supposed to submit a work order for approval and he didn't. So they basically took the $85 service call fee and did not complete the work. Luckily Total Protect made it right.

The public must be aware of the type of company that they are dealing with. If a company is not professional enough to return calls you probably can't rely on them for good service.

1
★☆☆☆☆

Preferred Appliance Service lacks professionalism and integrity. I called them to schedule service for my appliances. I left 7 voice mails and never received a return call; that should have been an indicator of the type of company that I was dealing with. I finally reached someone and was able to schedule the appointment.

The service provider (Greg) came to diagnosis the issues with my appliances and didn't bring tools; nor did he provide a written estimate of the work. He never came back to do the work. We paid an $85 service call fee; he was supposed to submit a work order for approval and he didn't. So they basically took the $85 service call fee and did not complete the work. Luckily Total Protect made it right.

The public must be aware of the type of company that they are dealing with. If a company is not professional enough to return calls you probably can't rely on them for good service.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Hi Charlene! First we took your complaint to heart. After some investigation, we in fact found our phone systems were down and only intermittently were getting calls. That situation has since been rectified. Now, we were there on 3 appliances. A range, ref., and a washer. We don't provide a written estimate to the customer on work in which you owe nothing since you have a home warranty. That information is submitted to your warranty company. Had no tools? I assure you we did, in fact pulled digital multimeter, to check the temps in your oven. Did we not? Of course we did. I am truly sorry the warranty company denied your claim ( there was no work TO complete due to it being denied) however we do not make that call, your warranty company does. To be honest, you put us in the middle of " he said, She said" argument between your and your husband in which he refused to pay the tech. while he was on premises per your contract. We allowed you to put a check in the mail when you could, yet we are an awful company?
.

I have used Preferred for my washer. I was referred by my mother that had work done on her refridgerator. On BOTH occasions we found that the tech was dependible, respectful and very kind. He was knowlegeable and the pricing was more than fair. I had Capital City Appliance out at first and they quoted me $385 to replace my ice maker. I told them I would think about it and to " have a good day". Preferred came out and only charged me a little over HALF of that. I also loved the fact they were fast to come out (next day) and very helpful in providing me information on an appliance he wasnt even there to repair. I have found MY appliance repair company for LIFE!

5
★★★★★

I have used Preferred for my washer. I was referred by my mother that had work done on her refridgerator. On BOTH occasions we found that the tech was dependible, respectful and very kind. He was knowlegeable and the pricing was more than fair. I had Capital City Appliance out at first and they quoted me $385 to replace my ice maker. I told them I would think about it and to " have a good day". Preferred came out and only charged me a little over HALF of that. I also loved the fact they were fast to come out (next day) and very helpful in providing me information on an appliance he wasnt even there to repair. I have found MY appliance repair company for LIFE!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thank you Willy P

Message from Preferred Appliance Service

If you are tired of being just another stop on a techs route, call us and find out why WE are Preferred!

More about Preferred Appliance Service

Repair most brandname washers, dryers,dishwashers,ranges, and cooktops

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Preferred Appliance Service, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review