I do not recommend this AfterOurs location to anyone. If you are not feeling well, drive the extra few minutes to a different urgent care. This location offers: issues with billing, unknowledgeable doctors with poor bedside manner, and the staff is not exactly personable.
Oh, and if you have a poor experience, don't try to contact the "CEO." He is a pro at ignoring phone calls, emails, and voicemails. When/IF you are able to get ahold of him, he will be unhelpful and possibly/most likely downright rude.
This is my experience, and I am sharing so that I can hopefully help someone else make an informed decision and choose another option.
If youre feeling sick or need anything such as a physical this is the place to go!
The staff was very welcoming and made my visit a good experience. The Dr. was very informatinve and considerate.
Now my whole family comes here. It was the bestt discovery! 5 stars all the way around.
Having been to several different urgent care facilities (and having never had the thought of posting a review), I can say, without question, that this AfterOurs Urgent Care on Wazee St. is, hands down, the worst urgent care facility that I have experienced. From the moment we entered the facility on a Saturday afternoon and were rudely greeted by a male receptionist/nurse who was more interested in attending to his websurfing and music on his personal laptop, to the post-treatment follow-up, there is nothing positive that I can say other than the physician's assistant performed the task at hand well. Upon entry to the facility, the male receptionist was on his personal laptop with a pack of cigarettes next to it, making faces at us as he asked questions about the injury. His attitude was such that he thought we were wasting their time and not really injured as he was making faces and talking down in a demaning manner. His reading of vital signs also showed no compassion or desire to explain what was going on, it was more like he was giving orders without any please or thank yous. The bathroom was disgusting, not sure when the toilet was last cleaned. The results of the testing done at the time of the visit were made available a few days later with the explanation of it was just like the physician's assistant thought - which is interesting since the physician's assistant was unsure exactly of the diagnosis. Some basic level of staff training and a more rigorous hiring procedure would be a good idea.
I went to AfterOurs in LoDo -- despite reading the bad reviews -- because I skinned my knee like a 6-year-old and now it's infected.
Dr. Bright took one look at me and said, "Do you have diabetes?" I said no. But this was not sufficient, because every skinned knee requires Dr. House sensitivity and diagnostic brilliance.
"Have you been checked for diabetes?" I don't know. (He rolls his eyes.) "You really should be checked for diabetes. Do you know the percentage of overweight people in this country with diabetes?"
I asked him if he asks his thin patients whether they're anorexic. "If they're extremely thin, I do, actually."
I came in for a scraped knee. You're an urgent care doc. I have no symptoms of diabetes, other than what you clearly find to be an offensive amount of body mass.
Pros: Short wait
Cons: Doctor spoke far beyond his ken
After finding blood in my stool they sent me away with no meds, adivce, or instructions. Non competent staff as well.
I went here and watched my "doctor" look up my condition on Google for crying out loud. The "free parking" their website boasts is a truck unloading zone, and I just paid my $105 bill AFTER insurance and $35 copay. So $140 to watch someone on Google. TERRIBLE RIP OFF$$$
Pros: No Pros
Cons: Did nothing, still sick, and very $$$expensive
I took my accident prone, 3 year old son in on a Saturday. They were able to xray, treat, and release him in no time at all. The whole staff did a great job of helping to keep him calm and distracted. Thanks!
Pros: Staff and Doctor
Cons: I wish they were open during weekdays
I took my 12 year old son here for a late night ear infection and they charged my insurance company over $300 after my $35 copay. The doctor prescribed ear drops that were almost $200 to get filled. In the end I had to take him to his regular ENT anyway. This place was too expensive and it took a long time also.
Cons: Rip off
I did not have a regular doctor and when I needed one for rib and leg injuries (snowmobile accident), I was able to go to the Wazee location at 8:00 Tuesday night. Dr. Deric was a trip! They took X-rays had me set up for a next day Ortho appointment in about an hour. Did not need the ortho, but they also set me up with a doc close to my office for next time.
Pros: Availability - Doctor pleasant
Cons: Free parking (May not realize they had it)
After running my insurance card, AfterOurs told me that my insurance would cover everything but my $30 co-pay (for a visit to a doctor who is not my primary care physician). It turns out that my insurer treats them as urgent care, which involves a $100 co-pay. My insurance company also told me that this is a frequent problem with places like this, where they tell you "everything is covered" but it's not. It seems silly to pay $100 for a nurse practitioner (NOT a doctor) to check out a minor health problem. Call your insurance company before you go!
I took my 3 children and myself for soar throats. We were in and out in less than an hour. The staff was nice. My co-pay was the same as if I had gone to my regular doctor.
Pros: Fast. Inexpensive.