Aircon Service Company

★★★★★
  • 16628 Sea Lark Rd

    Houston, TX 77062

    Map & Directions
  • 281-488-4357

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Our AC wasn't cooling the house properly, so we called AirCon. They charged a $60 trip fee and then did another $40 worth of work. Then the tech sold my husband a service plan for $10.75 per month so that they could make the unit more efficient. With the service plan, the tech comes out twice a year and does various things to improve the AC system, keeping a look out for needed maintenance.

The AC never cooled the house any better. In fact, we had to call them out again, this time paying an $85 trip charge in addition to more $ for labor and repairs. They never told us exactly what was wrong with our unit or why the house was always hot, just kept letting us keep calling them and paying trip charges, monthly fees, and other charges.

We finally called another company which came out FOR FREE. They told us we needed more intake vents in order for the house to cool properly, did not sell us anything we didn't need like a bogus service plan, and were up front about what was going on.

Next time I have an AC issue, I'll be calling the second company.

1
★☆☆☆☆

Our AC wasn't cooling the house properly, so we called AirCon. They charged a $60 trip fee and then did another $40 worth of work. Then the tech sold my husband a service plan for $10.75 per month so that they could make the unit more efficient. With the service plan, the tech comes out twice a year and does various things to improve the AC system, keeping a look out for needed maintenance.

The AC never cooled the house any better. In fact, we had to call them out again, this time paying an $85 trip charge in addition to more $ for labor and repairs. They never told us exactly what was wrong with our unit or why the house was always hot, just kept letting us keep calling them and paying trip charges, monthly fees, and other charges.

We finally called another company which came out FOR FREE. They told us we needed more intake vents in order for the house to cool properly, did not sell us anything we didn't need like a bogus service plan, and were up front about what was going on.

Next time I have an AC issue, I'll be calling the second company.

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Business Response:

STEPHANIE HAS RECEIVED THE EXACT FULL REFUND SHE ASKED US FOR. I don't know what else we could do at this point. As the Marketing Manager for AirCon, I personally follow up on every single service call or installation that we do. Per my notes on her account, I spoke with Stephanie myself, once in Oct.2011, and twice in March (the 2nd & 3rd calls) & she told me everything was fine after all 3 service calls. She didn't mention anything negative at all on all 3 calls. Before her refund, she had received a $79.50 check up for only $43.00 because she paid $10.75 for 4 months of her service plan (she signed up on March 18 to July 20 when she cancelled). A few weeks ago, I left several messages and also sent her an email to find out what we needed to do to make her feel like she was treated fairly. She eventually returned my call and we agreed to refund her money as she asked ($128.00). We had a long talk about this situation and she was satisfied at that time with the refund she asked us to send, so we mailed it the next morning. She told me herself yesterday when I called that she has received the check (she had it in hand in less than a week) yet still leaves us with a negative review... what else we can do? I don't know why she is still unhappy after we did everything she asked us to. Customer satisfaction is our top priority and we take it very seriously at AirCon.
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AirCon went above and beyond from the start. Our upstairs a/c went out at the end of last summer. The AirCon technician arrived on time, told us what the procedure would be in diagnosing the problem, then presented us with options. We decided to replace the unit and could not be more pleased with the results. AirCon is the only company we will ever use and highly recommend them.

2
★★★★★

AirCon went above and beyond from the start. Our upstairs a/c went out at the end of last summer. The AirCon technician arrived on time, told us what the procedure would be in diagnosing the problem, then presented us with options. We decided to replace the unit and could not be more pleased with the results. AirCon is the only company we will ever use and highly recommend them.

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AirCon came through for us once again! On November 15th, Tech "Ricky" performed our semi-annual furnace check and determined our 17 year Lennox unit was not operating properly, beyond repair and possibly leaking carbon monoxide. He and his supervisor quickly provided a competitive price to replace the unit (with Ruud equipment) and scheduled the work for the following day. AirCon performed the service and kept it's commitment to price, quality and schedule!

As a repeat customer who had AirCon completely replace our large A/C system ($5,738) March 2011, I continue to be quite pleased with this company's Customer Service. From the person who first answered the phone (Denise) to the Tech who diagnosed the problem (Ricky) and the Tech's who replaced the bad unit (Will & Mike), this company provides excellent Customer Service. (I would be remiss if I didn't mention Melissa, who calls you the following day to make sure all systems are working properly). Needless to say, I will continue to recommend this company to friends, family and neighbors! You simply cannot go wrong with AirCon!

2
★★★★★

AirCon came through for us once again! On November 15th, Tech "Ricky" performed our semi-annual furnace check and determined our 17 year Lennox unit was not operating properly, beyond repair and possibly leaking carbon monoxide. He and his supervisor quickly provided a competitive price to replace the unit (with Ruud equipment) and scheduled the work for the following day. AirCon performed the service and kept it's commitment to price, quality and schedule!

As a repeat customer who had AirCon completely replace our large A/C system ($5,738) March 2011, I continue to be quite pleased with this company's Customer Service. From the person who first answered the phone (Denise) to the Tech who diagnosed the problem (Ricky) and the Tech's who replaced the bad unit (Will & Mike), this company provides excellent Customer Service. (I would be remiss if I didn't mention Melissa, who calls you the following day to make sure all systems are working properly). Needless to say, I will continue to recommend this company to friends, family and neighbors! You simply cannot go wrong with AirCon!

.

Thank you for the good service that was provided by AirCon employee Ricky on May 27. Their service was good and the price was very reasonable. Their employees were very polite and always displayed a positive attitude the entire time. I will definity recommend them to anyone who is thinking of having any air conditioning work done.

2
★★★★★

Thank you for the good service that was provided by AirCon employee Ricky on May 27. Their service was good and the price was very reasonable. Their employees were very polite and always displayed a positive attitude the entire time. I will definity recommend them to anyone who is thinking of having any air conditioning work done.

.

We have had several ac company's attempt to give us what we want and need. AIRCON surpassed our expectations. AIRCON was fast and effective. They came to check out a problem we were having on a Monday and on Wednesday they were back to install a whole new unit outside and upstairs. The men were extremely organized and professional. The air will get down as low as we want! Even on a hot day! I would recommend them to everyone I know.

They are #1 in my book!

2
★★★★★

We have had several ac company's attempt to give us what we want and need. AIRCON surpassed our expectations. AIRCON was fast and effective. They came to check out a problem we were having on a Monday and on Wednesday they were back to install a whole new unit outside and upstairs. The men were extremely organized and professional. The air will get down as low as we want! Even on a hot day! I would recommend them to everyone I know.

They are #1 in my book!

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Really super-nice AC repair guys, and they do good work. In fact, the repair people are a definite cut above what you might expect!

2
★★★★★

Really super-nice AC repair guys, and they do good work. In fact, the repair people are a definite cut above what you might expect!

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We found AirCon after our home warranty company kept having to come back to fix our air conditioner over the course of 3 to 4 years. We finally decided to get a new system and chose AirCon because we liked their service after they came out several times after the home warranty company couldn??t fix the problem. Sam gave us an estimate for a new system and we got 2 other proposals. Even though AirCon was not the cheapest, we knew they would give us good service so we went with them. The installers Joey and Mike were just super- they were so polite! We could tell they were concerned about doing a good job. They had extra trouble when the new unit wouldn??t fit and had to remove the attic steps to get it up there. They put everything back when they were done and Wayne even came out and put new molding on the steps of the attic ladder. They had put down nice new canvas to cover the floors and cleaned everything up when they finished. They even vacuumed the floors before they left. We were so pleased with AirCon that we recommended them to our son and Joey and Mike were able to install his system, too. We will definitely use AirCon again.

Larry
Houston July 2010

2
★★★★★

We found AirCon after our home warranty company kept having to come back to fix our air conditioner over the course of 3 to 4 years. We finally decided to get a new system and chose AirCon because we liked their service after they came out several times after the home warranty company couldn??t fix the problem. Sam gave us an estimate for a new system and we got 2 other proposals. Even though AirCon was not the cheapest, we knew they would give us good service so we went with them. The installers Joey and Mike were just super- they were so polite! We could tell they were concerned about doing a good job. They had extra trouble when the new unit wouldn??t fit and had to remove the attic steps to get it up there. They put everything back when they were done and Wayne even came out and put new molding on the steps of the attic ladder. They had put down nice new canvas to cover the floors and cleaned everything up when they finished. They even vacuumed the floors before they left. We were so pleased with AirCon that we recommended them to our son and Joey and Mike were able to install his system, too. We will definitely use AirCon again.

Larry
Houston July 2010

Pros: Very professional and polite technicians

Cons: None that I know of

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I met some of the folks at AirCon through mutual business friends who said good things about them so I decided to give them a try. I needed some routine non emergency service on one of my A/C systems. Their technician was punctual, professional and polite. He performed the service I needed in a timely manner and left the area where he worked clean.
I consider the price charged for the service rendered to be reasonable and was well satisfied with the overall experience I had with AirCon. In fact, I was impressed enough to sign up for their regular maintenance service so I will definitely be using them again.

Ed Fryday
Space City Inspections, LLC

2
★★★★★

I met some of the folks at AirCon through mutual business friends who said good things about them so I decided to give them a try. I needed some routine non emergency service on one of my A/C systems. Their technician was punctual, professional and polite. He performed the service I needed in a timely manner and left the area where he worked clean.
I consider the price charged for the service rendered to be reasonable and was well satisfied with the overall experience I had with AirCon. In fact, I was impressed enough to sign up for their regular maintenance service so I will definitely be using them again.

Ed Fryday
Space City Inspections, LLC

Pros: The ONLY company for A/C & heating service

.

AirCon is our number one choice for heating and A/C service at both our home and our business. They have an amazing staff! The office staff, the owners, and the technicians are just terrific. It is such a pleasure doing business with AirCon. Their rates are competitive and reasonable and when you sign up for a service agreement with them, you get priority service... something I love because it gets really HOT in the Houston area and who can live without their A/C!? Thank you AirCon for the outstanding service!
Marlene Jones Friendly Computers

2
★★★★★

AirCon is our number one choice for heating and A/C service at both our home and our business. They have an amazing staff! The office staff, the owners, and the technicians are just terrific. It is such a pleasure doing business with AirCon. Their rates are competitive and reasonable and when you sign up for a service agreement with them, you get priority service... something I love because it gets really HOT in the Houston area and who can live without their A/C!? Thank you AirCon for the outstanding service!
Marlene Jones Friendly Computers

Pros: Professional, Reliable, Not Over Priced, Prompt

Cons: There are no "cons" with AirCon

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On two occasions I've gone to Air-Con. The first time my business partner called me at 8 am to say he'd be late to work because his AC went out. I told him to call Air-Con and even with the heat of Houston and a full schedule they got to him that morning and took care of the AC. The second time was for my semi-annual maintenance.... they showed up on time and were very thorough and professional! They are my new AC/Heat "go-to" team!

2
★★★★★

On two occasions I've gone to Air-Con. The first time my business partner called me at 8 am to say he'd be late to work because his AC went out. I told him to call Air-Con and even with the heat of Houston and a full schedule they got to him that morning and took care of the AC. The second time was for my semi-annual maintenance.... they showed up on time and were very thorough and professional! They are my new AC/Heat "go-to" team!

Pros: Speed and Quality of Work

Cons: NA

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