BMW of Southpoint

★★★★☆
  • 225 Kentington Drive

    Durham, NC 27713

    Map & Directions
  • 919-897-2137

About BMW of Southpoint

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M-F 7am-8pm, Sa 8am-6pm, Su Closed
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This is my experience with Performance BMW...I would not recommend... This is an email I had to send to Performance BMW when BMW refused to resolve and replace a faulty engine to save $ on a car that is on warranty...\r
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I am

3
★★★★★

This is my experience with Performance BMW...I would not recommend... This is an email I had to send to Performance BMW when BMW refused to resolve and replace a faulty engine to save $ on a car that is on warranty...\r
\r
I am

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For 23 years, I have been a loyal customer of this dealership and have purchased 7 BMW's. In addition, I have recommended them to several of my professional colleagues because of my utmost satisfaction. Particularly, it has been a

3
★★★★★

For 23 years, I have been a loyal customer of this dealership and have purchased 7 BMW's. In addition, I have recommended them to several of my professional colleagues because of my utmost satisfaction. Particularly, it has been a

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Great experience recently. I had a minor repair on my BMW which wasn't purchased at Performance. They treated me very well, did the repair quickly and affordably, and made me feel like a long-time customer. I will definitely go back!

3
★★★★★

Great experience recently. I had a minor repair on my BMW which wasn't purchased at Performance. They treated me very well, did the repair quickly and affordably, and made me feel like a long-time customer. I will definitely go back!

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I've been a service customer for over 15 years. They maintain their high professional standard in repairs and customer service.

3
★★★★★

I've been a service customer for over 15 years. They maintain their high professional standard in repairs and customer service.

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The service department is always responsive to my needs and professional in their performance. I started using them after I was disatisfied with another dealership and though they are a couple miles out of my way I gladly make the drive

3
★★★★★

The service department is always responsive to my needs and professional in their performance. I started using them after I was disatisfied with another dealership and though they are a couple miles out of my way I gladly make the drive

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I have always had excellent experience with the service department at Performance BMW. Appointments are made on line and my service advisor was always ready for my car when I arrived. The car has been serviced in good time and has

3
★★★★★

I have always had excellent experience with the service department at Performance BMW. Appointments are made on line and my service advisor was always ready for my car when I arrived. The car has been serviced in good time and has

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This is my first BMW (X6). I am excited about my vehicle, and yes, after driving a luxury foreign car for the first time, I can honestly say I can feel the difference.

The service team were very courteous and patient with my family and I and very informative as well.

2
★★★★☆

This is my first BMW (X6). I am excited about my vehicle, and yes, after driving a luxury foreign car for the first time, I can honestly say I can feel the difference.

The service team were very courteous and patient with my family and I and very informative as well.

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I had several peers of mine recommend Performance BMW and now that I'm the proud new owner of a 328i I can understand why they made the recommendations. The sales department was very knowledgeable and the service department has been top notch! I'm glad I made the decision to drive across Wake county to Chapel Hill to deal with Performance.

2
★★★★★

I had several peers of mine recommend Performance BMW and now that I'm the proud new owner of a 328i I can understand why they made the recommendations. The sales department was very knowledgeable and the service department has been top notch! I'm glad I made the decision to drive across Wake county to Chapel Hill to deal with Performance.

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took my m3 for service. was expecting them to treat me like a no body since i am younger than most bmw owners. as soon as i pulled up there was a man there greeting me and led me in the direction i was supposed to go. the service was extensive so it was going to take the entire day. they put me in a rental paid for by them so i could go on about my business which was a tremendous help. i recieved two phone calls that day updating me about the status of my car which was wonderful as well. i came back the next day and i was ready to go. more than 5 people that worked there introduced themselves to me which was pleasant as well. they went over the car with me when i came back and i was ready. absolutely a great time with the employees and they did an outstanding job in the servicing of my vehichle. i will only take my bmw there and will buy one from there soon. i will add that they have quite a few dealerships and they all rock. cant wait to trade

2
★★★★★

took my m3 for service. was expecting them to treat me like a no body since i am younger than most bmw owners. as soon as i pulled up there was a man there greeting me and led me in the direction i was supposed to go. the service was extensive so it was going to take the entire day. they put me in a rental paid for by them so i could go on about my business which was a tremendous help. i recieved two phone calls that day updating me about the status of my car which was wonderful as well. i came back the next day and i was ready to go. more than 5 people that worked there introduced themselves to me which was pleasant as well. they went over the car with me when i came back and i was ready. absolutely a great time with the employees and they did an outstanding job in the servicing of my vehichle. i will only take my bmw there and will buy one from there soon. i will add that they have quite a few dealerships and they all rock. cant wait to trade

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Just had my BMW serviced at Performance, and told my wife that I was still coming down from the Performance High that I get every time I visit them. I have never had a vehicle that did not leave a bad taste in your mouth when taking the car in for service, until now. My service advisor (Patricia) is fun to talk with, and has always been honest and knowledgeable when I throw questions at her. I would highly recommend this place.

2
★★★★★

Just had my BMW serviced at Performance, and told my wife that I was still coming down from the Performance High that I get every time I visit them. I have never had a vehicle that did not leave a bad taste in your mouth when taking the car in for service, until now. My service advisor (Patricia) is fun to talk with, and has always been honest and knowledgeable when I throw questions at her. I would highly recommend this place.

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When buying a car there is nothing more important than the service your dealership provides after the sale. The #1 reason I have retiurned to Performance BMW to buy a second car here is due to their customer service. I am on my 4th BMW and have worked w/ 5 different dealerships throughout the East coast and the Chicago area. My experience at Performance is head and shoulders above all the other BMW dealerships. When i recently moved back to the Raleigh area it was time to trade in my 11 year old car and start new again. You are treated like you are the only customer and their goal when servicing your vehicle is to get you in and out of their shop as fast as possible. Next day appointments, shhuttle service back and forth to work (RTP), whatever is best for you. I have even shown up unannounced on a busy day needing my oil topped off - w/i 30 seconds I am greeted and asked if I have been helped, the service manager was unable to find a technician so she put on some gloves, grabbed 2 quarts of oil and did it herself - then handed me my keys w/o charging me and told me to have a great day. Exceeding expectations at every turn - an examplery dealership that understands the value of service - you win my business every day! Awesome cars and service to match.

2
★★★★★

When buying a car there is nothing more important than the service your dealership provides after the sale. The #1 reason I have retiurned to Performance BMW to buy a second car here is due to their customer service. I am on my 4th BMW and have worked w/ 5 different dealerships throughout the East coast and the Chicago area. My experience at Performance is head and shoulders above all the other BMW dealerships. When i recently moved back to the Raleigh area it was time to trade in my 11 year old car and start new again. You are treated like you are the only customer and their goal when servicing your vehicle is to get you in and out of their shop as fast as possible. Next day appointments, shhuttle service back and forth to work (RTP), whatever is best for you. I have even shown up unannounced on a busy day needing my oil topped off - w/i 30 seconds I am greeted and asked if I have been helped, the service manager was unable to find a technician so she put on some gloves, grabbed 2 quarts of oil and did it herself - then handed me my keys w/o charging me and told me to have a great day. Exceeding expectations at every turn - an examplery dealership that understands the value of service - you win my business every day! Awesome cars and service to match.

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I have bought two BMW 128i convertibles from Performance BMW Center working with Bob Wolfarth via the Internet Sales Department and I absolutely loved both cars.

From the start I have all have all my service done there. Patricia Fradenburg provides the best customer service experience because she is thorough, professional and she listens. I highly recommend Performance BMW to other BMW owners!

2
★★★★★

I have bought two BMW 128i convertibles from Performance BMW Center working with Bob Wolfarth via the Internet Sales Department and I absolutely loved both cars.

From the start I have all have all my service done there. Patricia Fradenburg provides the best customer service experience because she is thorough, professional and she listens. I highly recommend Performance BMW to other BMW owners!

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Just bought a new car from Performance. I worked with Bob W on the internet side and he did a great job for me. the sales team there is great and the whole process was super easy and consultative (not pushy).

I have worked in various IT Solution sales for years so I know how things can be. I don't enjoy when sales folks try to go for the close at every meeting and they definitely did not do that at Performance. Also, they did not try to put me in the wrong car for me to accelerate the sales cycle. They are eager to sell their product of course but their approach is a good one.

Thanks for a great experience and awesome new car!

-Nick

2
★★★★★

Just bought a new car from Performance. I worked with Bob W on the internet side and he did a great job for me. the sales team there is great and the whole process was super easy and consultative (not pushy).

I have worked in various IT Solution sales for years so I know how things can be. I don't enjoy when sales folks try to go for the close at every meeting and they definitely did not do that at Performance. Also, they did not try to put me in the wrong car for me to accelerate the sales cycle. They are eager to sell their product of course but their approach is a good one.

Thanks for a great experience and awesome new car!

-Nick

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i recently had the pleasure of purchasing two new bmw's from performance bmw in chapel hill NC. winn gardner was my sales representative and not only did he make the process of buying a car incredibly easy, he was a blast to hang out with. the financial details were handled by allison palmgren and she was a delight to work with as well. thanks to you both, i look forward to seeing you again.

2
★★★★★

i recently had the pleasure of purchasing two new bmw's from performance bmw in chapel hill NC. winn gardner was my sales representative and not only did he make the process of buying a car incredibly easy, he was a blast to hang out with. the financial details were handled by allison palmgren and she was a delight to work with as well. thanks to you both, i look forward to seeing you again.

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After leaving the BMW dealer on Capitol Blvd several years ago for Performance in Chapel Hill I continue to be a very satisfied and a happy customer 5 cars later. My latest experience with new tires and a 4 wheel alignment reinforces the quality care Performance gives its customers. Keep up the good work.

2
★★★★★

After leaving the BMW dealer on Capitol Blvd several years ago for Performance in Chapel Hill I continue to be a very satisfied and a happy customer 5 cars later. My latest experience with new tires and a 4 wheel alignment reinforces the quality care Performance gives its customers. Keep up the good work.

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I have been dealing with Performance BMW for over ten years. Up until recently I owned an older model BMW that I very much enjoyed driving. Like all things as they age, the car was beginning to surprise me with unexpected maintenance needs. I had an ongoing dialogue with Patricia, my service manager, about determining the point at which it no longer made sense to throw more money at a deteriorating situation. She did and treated me the way she would like to be treated herself. That is what customer service is all about and is why I purchased another BMW from Performance.

2
★★★★★

I have been dealing with Performance BMW for over ten years. Up until recently I owned an older model BMW that I very much enjoyed driving. Like all things as they age, the car was beginning to surprise me with unexpected maintenance needs. I had an ongoing dialogue with Patricia, my service manager, about determining the point at which it no longer made sense to throw more money at a deteriorating situation. She did and treated me the way she would like to be treated herself. That is what customer service is all about and is why I purchased another BMW from Performance.

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We've purchased our first BMW from Performance recently. Ed is courteous, patient, and knowledgeable, and he answered our questions and addressed our concerns to our great satisfaction. We had a wonderful purchasing experience and would highly recommend Performance to those who are interested in a BMW!

2
★★★★★

We've purchased our first BMW from Performance recently. Ed is courteous, patient, and knowledgeable, and he answered our questions and addressed our concerns to our great satisfaction. We had a wonderful purchasing experience and would highly recommend Performance to those who are interested in a BMW!

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The staff at Performance are always friendly and willing to help. Luckily I don't have to bring my car in for service in very often, but when I do it is always a pleasure.

Clean, comfortable waiting area with refreshments, TV and Wi-Fi.

Can't recommend it more, great place!

2
★★★★★

The staff at Performance are always friendly and willing to help. Luckily I don't have to bring my car in for service in very often, but when I do it is always a pleasure.

Clean, comfortable waiting area with refreshments, TV and Wi-Fi.

Can't recommend it more, great place!

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Took my car in yesterday for state inspection and detailing. Great service, and they finished early. The car looks like I just bought it (again).

2
★★★★★

Took my car in yesterday for state inspection and detailing. Great service, and they finished early. The car looks like I just bought it (again).

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Sure all cars will eventually run into some type of issues but the staff and technicians at Performance really make the unforeseen circumstances a little easier to deal with. Initial visit for service was at a BMW dealership on Capital Blvd because of convenience and after a lengthy wait, remembered why the car was not purchased there. Drove towards Chapel Hill (before requiring a tow) and received the great service and assistance that I've been receiving for the past 4 years. Sure I didn't get a car wash (it isn't the greatest honestly) but did get taken care of and was back in my vehicle the very next day. They even had crepes for you to enjoy! Go ahead and compare them to the other BMW dealership on Capital and you'll realize it will be worth the trip!

2
★★★★☆

Sure all cars will eventually run into some type of issues but the staff and technicians at Performance really make the unforeseen circumstances a little easier to deal with. Initial visit for service was at a BMW dealership on Capital Blvd because of convenience and after a lengthy wait, remembered why the car was not purchased there. Drove towards Chapel Hill (before requiring a tow) and received the great service and assistance that I've been receiving for the past 4 years. Sure I didn't get a car wash (it isn't the greatest honestly) but did get taken care of and was back in my vehicle the very next day. They even had crepes for you to enjoy! Go ahead and compare them to the other BMW dealership on Capital and you'll realize it will be worth the trip!

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Bought two cars there and staff are courteous. Service is highly variable in quality though staff are almost always friendly and helpful. Sometimes, however, it took 2-3 tries to get things right. Don't rely on the fact that it says fluids were checked, tires were rotated and pressure checked, etc., always check yourself. Also, if waiting for the car, sometimes the wash is so backed up it's not worth waiting 30-45 minutes extra to get a sloppy car wash. Overall, better than many dealerships but it ain't prime time, baby, when you compare to Mercedes dealerships. Oddly, my wife recently got a call from Performance to say the manager had seen her car while it was in for service and wanted to offer a great trade in. Meanwhile my wife had forgotten to bring in the car, so there was no way they saw it during service.

1
★★★☆☆

Bought two cars there and staff are courteous. Service is highly variable in quality though staff are almost always friendly and helpful. Sometimes, however, it took 2-3 tries to get things right. Don't rely on the fact that it says fluids were checked, tires were rotated and pressure checked, etc., always check yourself. Also, if waiting for the car, sometimes the wash is so backed up it's not worth waiting 30-45 minutes extra to get a sloppy car wash. Overall, better than many dealerships but it ain't prime time, baby, when you compare to Mercedes dealerships. Oddly, my wife recently got a call from Performance to say the manager had seen her car while it was in for service and wanted to offer a great trade in. Meanwhile my wife had forgotten to bring in the car, so there was no way they saw it during service.

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Mel Baker is a great service adviser! He takes time to explain things in terms I can understand. I would not take my car anywhere else.
Dana Pritchett

2
★★★★★

Mel Baker is a great service adviser! He takes time to explain things in terms I can understand. I would not take my car anywhere else.
Dana Pritchett

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Fred and his team were extremely helpful during my recent service appointment for my certified preowned bmw. Overall performance was very knowledgeable, helpful, and above all extremely prompt in keeping me updated with the latest and greatest with my car. They even went above and beyond to assit in the process of retrofitting my car with BMW accessories.

I had such an excellent experience with performance I will continue to utilize their expertise with any future maintaince/servicing for my car - worth the drive from Raleigh for such excellent service.

Regards,

One extremely satisfied customer

2
★★★★★

Fred and his team were extremely helpful during my recent service appointment for my certified preowned bmw. Overall performance was very knowledgeable, helpful, and above all extremely prompt in keeping me updated with the latest and greatest with my car. They even went above and beyond to assit in the process of retrofitting my car with BMW accessories.

I had such an excellent experience with performance I will continue to utilize their expertise with any future maintaince/servicing for my car - worth the drive from Raleigh for such excellent service.

Regards,

One extremely satisfied customer

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I purchased my BMW from Performance BMW, and have always taken it back to them for service. The customer service is just excellent - from sales through service. They are enthusiastic, friendly, genuinely care about my experience, and go above and beyond to make sure everything is just perfect. Patricia and Jason in the service department are fantastic. I would highly recommend Performance BMW to my friends.

2
★★★★★

I purchased my BMW from Performance BMW, and have always taken it back to them for service. The customer service is just excellent - from sales through service. They are enthusiastic, friendly, genuinely care about my experience, and go above and beyond to make sure everything is just perfect. Patricia and Jason in the service department are fantastic. I would highly recommend Performance BMW to my friends.

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I have purchased two BMWs from Bob Wohlfarth, Internet Manager at BMW Performance and I am very impressed with the customer service. There have been a few gliches with the Service Department but all problems have been addressed and resolved with great customer service flair by Patricia Fradenburg!

2
★★★★★

I have purchased two BMWs from Bob Wohlfarth, Internet Manager at BMW Performance and I am very impressed with the customer service. There have been a few gliches with the Service Department but all problems have been addressed and resolved with great customer service flair by Patricia Fradenburg!

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We've just purchased our 5th BMW from Performance

Patricia in service and Ed in sales are simply the best and why we come back time after time.

Their customer service and quality of BMW is perfect marriage.

We would highly recommend Performance and have to our friends and family

0
★☆☆☆☆

We've just purchased our 5th BMW from Performance

Patricia in service and Ed in sales are simply the best and why we come back time after time.

Their customer service and quality of BMW is perfect marriage.

We would highly recommend Performance and have to our friends and family

.

My SA Patricia Fradenburg always looks out for me. I was qouted one price for a wheel alignment and later found out through her that there was a special. Saved me 10.00 which I appreciate. Car was washed and the waiting area was clean and comfortable. Thanks Patricia and Performance BMW.

2
★★★★★

My SA Patricia Fradenburg always looks out for me. I was qouted one price for a wheel alignment and later found out through her that there was a special. Saved me 10.00 which I appreciate. Car was washed and the waiting area was clean and comfortable. Thanks Patricia and Performance BMW.

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As always, great service....from the buying process to service. Have NEVER been let down! Thanks Jason and crew in the service department!!!! (and Bob W. is the BEST in the sales department!) Highly recommend!

2
★★★★★

As always, great service....from the buying process to service. Have NEVER been let down! Thanks Jason and crew in the service department!!!! (and Bob W. is the BEST in the sales department!) Highly recommend!

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Excellent in every way. Arrived at Performance BMW on a Saturday afternoon around 4:15 pm with a flat tire. They replaced my tire and I was on my way even though they had to stay 30 min. after closing. Everyone in the Service Dept. was considerate, knowledgeable and attentive. I highly recommend Performance BMW.

2
★★★★★

Excellent in every way. Arrived at Performance BMW on a Saturday afternoon around 4:15 pm with a flat tire. They replaced my tire and I was on my way even though they had to stay 30 min. after closing. Everyone in the Service Dept. was considerate, knowledgeable and attentive. I highly recommend Performance BMW.

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Even though I didn't buy my car from Performance, I couldn't be more happier about my decision to take it to them ! Maurice is an excellent service rep. , and attended to all the cars needs as well as mine. I was super impressed with the courtesy which was extended to me and felt as though my needs were a priority even if still under warranty. There is no doubt that I will continue to do business with them and have already spread the word. I felt like I drove a new car off the lot......and when in need of my next one, will head to Performance !

2
★★★★★

Even though I didn't buy my car from Performance, I couldn't be more happier about my decision to take it to them ! Maurice is an excellent service rep. , and attended to all the cars needs as well as mine. I was super impressed with the courtesy which was extended to me and felt as though my needs were a priority even if still under warranty. There is no doubt that I will continue to do business with them and have already spread the word. I felt like I drove a new car off the lot......and when in need of my next one, will head to Performance !

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I've now bought 6 new vehicles from Performance over the years, with 4 from Performance BMW. The service department there is among the best I've experienced anywhere. They are friendly and very focused on the customer. I'm also aware that they regularly have work sessions where they work through any issues and exceptions that have happened, so they are always working to ensure service levels continue to be good.

Another characteristic that is different here than at some other dealers is that there is always one person who handles your visit- from check in, though keeping you updated with status, through checking you out when the work is done. This compares with some other dealers in the Raleigh-Durham area where I've felt like I was continually being "thrown over the wall" to the next person, and often that next person had no idea what my circumstances were- with less than acceptable results.

Net: Even though I live in downtown Raleigh, it's well worth the drive to Chapel Hill to Performance BMW when I need any type of service for my car.

2
★★★★★

I've now bought 6 new vehicles from Performance over the years, with 4 from Performance BMW. The service department there is among the best I've experienced anywhere. They are friendly and very focused on the customer. I'm also aware that they regularly have work sessions where they work through any issues and exceptions that have happened, so they are always working to ensure service levels continue to be good.

Another characteristic that is different here than at some other dealers is that there is always one person who handles your visit- from check in, though keeping you updated with status, through checking you out when the work is done. This compares with some other dealers in the Raleigh-Durham area where I've felt like I was continually being "thrown over the wall" to the next person, and often that next person had no idea what my circumstances were- with less than acceptable results.

Net: Even though I live in downtown Raleigh, it's well worth the drive to Chapel Hill to Performance BMW when I need any type of service for my car.

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I have been taking my 2003 540i to Performance BMW for four years for service. They are considerabley farther away than my local dealer but worth the extra drive because the service they provide is first rate. The quality of work has been consistently high quality but the reason I keep going to Performance is because of their focus on customer servive. Work is completed when promised, they are very good at keeping me updated on progress with the vehicle and the shuttle service to work is great. For those minor repairs they have a very clean and comfortable louge for customers to wait while the work gets done. I recommend Performance BMW to anyone needing repairs.

2
★★★★★

I have been taking my 2003 540i to Performance BMW for four years for service. They are considerabley farther away than my local dealer but worth the extra drive because the service they provide is first rate. The quality of work has been consistently high quality but the reason I keep going to Performance is because of their focus on customer servive. Work is completed when promised, they are very good at keeping me updated on progress with the vehicle and the shuttle service to work is great. For those minor repairs they have a very clean and comfortable louge for customers to wait while the work gets done. I recommend Performance BMW to anyone needing repairs.

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As the owner of a 2008 BMW Li looking to add a small sports car for spirited driving, I went this month to Performance BMW (had previously purchased there multiple times). Buying at the dealership was, as always, a wonderful experience. The attention to detail is unmistakable in terms of the culture of the staff from the greeting at the door, to the personalized demo drive, thru the quick sales process. Kudos to Bob Wohlfarth in sales for his professionalism and his phenomenal explanation of the workings of the equipment on the twin turbo Z4 that I purchased as well as to Erin Woolley for the quickest handling of paper work on record.
All too often folks post reviews to complain, There was nothing to complain about at Performance BMW and everything to praise. Hope to return there for the next Bimmer.

2
★★★★★

As the owner of a 2008 BMW Li looking to add a small sports car for spirited driving, I went this month to Performance BMW (had previously purchased there multiple times). Buying at the dealership was, as always, a wonderful experience. The attention to detail is unmistakable in terms of the culture of the staff from the greeting at the door, to the personalized demo drive, thru the quick sales process. Kudos to Bob Wohlfarth in sales for his professionalism and his phenomenal explanation of the workings of the equipment on the twin turbo Z4 that I purchased as well as to Erin Woolley for the quickest handling of paper work on record.
All too often folks post reviews to complain, There was nothing to complain about at Performance BMW and everything to praise. Hope to return there for the next Bimmer.

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Bought a CPO 3 series. Tim was great at helping research the possibilities and the deal was good. I was told you need to ask for service loaners, as they are limited, but available. The Staff was very helpful, even though they were extremely busy during my purchase period.

2
★★★★★

Bought a CPO 3 series. Tim was great at helping research the possibilities and the deal was good. I was told you need to ask for service loaners, as they are limited, but available. The Staff was very helpful, even though they were extremely busy during my purchase period.

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I began having issues with issues with my 2006 3 Series BMW earlier this month where my car would not always start when I tried to turn it on. This happened three times within the last few weeks, so I decided it was time to have my BMW checked out. I wasn't sure if the problem was that my battery was dying, the starter was broken, or something else, so I took my BMW to Performance and asked them if they would be able to figure out what was going on with my car. They said that they would run tests on my vehicle and give me a call when they knew what the problem was. The service advisor quoted me on how much it would cost me to have tests ran on my BMW, which I agreed to. Later that day, I received a call from Performance saying that the problem was with my battery. They explained to me that my battery was not completely dead, but that it would need to be changed sometime in the near future. They asked if I wanted them to replace it while it was already there, which I agreed to do. When I got to the dealership, they had my car ready and washed, and I was pleasantly surprised to see that they didn't charge me for the tests they had to run on my BMW like they had originally quoted! I am impressed with the great customer service Performance BMW provided me and I plan to go back there from now on for my BMW service and sales needs!!

2
★★★★★

I began having issues with issues with my 2006 3 Series BMW earlier this month where my car would not always start when I tried to turn it on. This happened three times within the last few weeks, so I decided it was time to have my BMW checked out. I wasn't sure if the problem was that my battery was dying, the starter was broken, or something else, so I took my BMW to Performance and asked them if they would be able to figure out what was going on with my car. They said that they would run tests on my vehicle and give me a call when they knew what the problem was. The service advisor quoted me on how much it would cost me to have tests ran on my BMW, which I agreed to. Later that day, I received a call from Performance saying that the problem was with my battery. They explained to me that my battery was not completely dead, but that it would need to be changed sometime in the near future. They asked if I wanted them to replace it while it was already there, which I agreed to do. When I got to the dealership, they had my car ready and washed, and I was pleasantly surprised to see that they didn't charge me for the tests they had to run on my BMW like they had originally quoted! I am impressed with the great customer service Performance BMW provided me and I plan to go back there from now on for my BMW service and sales needs!!

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I wanted to take a minute to thank Patricia Fradenburg at Performance BMW. Patrica has been my service advisor for the entire time I've had my BMW and she makes the experience easy. She always acts like I'm the only customer there. I've previously used another BMW service center in Raleigh, but I'm glad I found Performance BMW. It's close to where I work and as long as Patrica's there, I'll always be back!
Ben, Raleigh NC.

2
★★★★★

I wanted to take a minute to thank Patricia Fradenburg at Performance BMW. Patrica has been my service advisor for the entire time I've had my BMW and she makes the experience easy. She always acts like I'm the only customer there. I've previously used another BMW service center in Raleigh, but I'm glad I found Performance BMW. It's close to where I work and as long as Patrica's there, I'll always be back!
Ben, Raleigh NC.

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I took my Ford to Performance Chevrolet in Chapel Hill because I have had lackluster experiences with other service centers in the past. At Performance Chevrolet, I talked to Brant, who was extremely helpful in determining, based on my car's history, what services needed to be performed. After I told him that I was okay with the services that he listed and gave me an estimate for, Brant informed me that the whole process would be a two-day process. He said that they could do part of the service that afternoon, give me my car back, and do the rest of the service the next day. I was happy to do this, as having my car is necessary. He told me that he would not be there on the second day, so he introduced me to Tom, a Subaru service advisor, before I left. He ensured me that Tom was well-aware what all was going on with my vehicle and told me to go to him tomorrow when I came to get my car serviced.

The cost of my service was less than his estimate and I was extremely satisfied with the service job. I came back to Performance Chevrolet's service department a month after my service to inquire about something that was hanging down at the back of my car. Brant looked at it and told me it was just the trailer connector hook-up, but told me they would be able to fix it. When I got my car back, the connector was no longer hanging down and--Brant said it was free of charge. I will definitely continue my service at Performance Chevrolet!

2
★★★★★

I took my Ford to Performance Chevrolet in Chapel Hill because I have had lackluster experiences with other service centers in the past. At Performance Chevrolet, I talked to Brant, who was extremely helpful in determining, based on my car's history, what services needed to be performed. After I told him that I was okay with the services that he listed and gave me an estimate for, Brant informed me that the whole process would be a two-day process. He said that they could do part of the service that afternoon, give me my car back, and do the rest of the service the next day. I was happy to do this, as having my car is necessary. He told me that he would not be there on the second day, so he introduced me to Tom, a Subaru service advisor, before I left. He ensured me that Tom was well-aware what all was going on with my vehicle and told me to go to him tomorrow when I came to get my car serviced.

The cost of my service was less than his estimate and I was extremely satisfied with the service job. I came back to Performance Chevrolet's service department a month after my service to inquire about something that was hanging down at the back of my car. Brant looked at it and told me it was just the trailer connector hook-up, but told me they would be able to fix it. When I got my car back, the connector was no longer hanging down and--Brant said it was free of charge. I will definitely continue my service at Performance Chevrolet!

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I purchased my 3rd BMW from Performance earlier this year (3rd BMW in total, 1st from Performance). My parents decided it was time for their baby to become an adult and buy her own damn car and after coming thisclose to signing some ridiculous "deal" on a new 328i this really hyper, crazy-eyed guy had "worked out just for me," I came to my senses and ran away. I checked out other cars, desperately wanted an Infiniti G37 but since the previous cars were in my parents names, I had little credit to go on. So back to BMW I trudged, knowing I could get something there because BWM Financial "knew" me. I figured pre-owned would work best for now so I started looking. I thought I liked a 2004 330i. Pressured into making a decision, I stayed cool until I got a call saying "Oh, it's the end of the month, we're sending that car to auction unless you buy it now." Stupid scare tactic worked on me, I'm ashamed to say. Bought it that night. Then the problems start. Like, uh, hey, y'know that turn signal with the condensation on the inside and the sensor that says there's a broken tail light? Yeah, the stuff you were supposed to fix before? Yeah, when you said you fixed that, did you really mean you DIDN'T fix that, because that's what it looks like. Yeah, you omitted the key word - "DIDN'T." I have had the car in there 3 times for the tail light thing, each time assured it's fixed for good this time (guess what? No it's not), the rear defroster doesn't work and they just keep saying, "Well, we don't know how to test that since it's not foggy when we have it" (it is when I get outta' work at 3am, though, thank-you-very-much, I'm sure there's some way to simulate condensation during the day), my tire monitor doesn't work, which I found out when I almost flipped the car when the pressure shot down to less than 10psi in a front tire. I could go on and on but this damn citysearch box is saying I'm outta' room. Peace out. Find a better BMW dealership, I know I will.

0
★☆☆☆☆

I purchased my 3rd BMW from Performance earlier this year (3rd BMW in total, 1st from Performance). My parents decided it was time for their baby to become an adult and buy her own damn car and after coming thisclose to signing some ridiculous "deal" on a new 328i this really hyper, crazy-eyed guy had "worked out just for me," I came to my senses and ran away. I checked out other cars, desperately wanted an Infiniti G37 but since the previous cars were in my parents names, I had little credit to go on. So back to BMW I trudged, knowing I could get something there because BWM Financial "knew" me. I figured pre-owned would work best for now so I started looking. I thought I liked a 2004 330i. Pressured into making a decision, I stayed cool until I got a call saying "Oh, it's the end of the month, we're sending that car to auction unless you buy it now." Stupid scare tactic worked on me, I'm ashamed to say. Bought it that night. Then the problems start. Like, uh, hey, y'know that turn signal with the condensation on the inside and the sensor that says there's a broken tail light? Yeah, the stuff you were supposed to fix before? Yeah, when you said you fixed that, did you really mean you DIDN'T fix that, because that's what it looks like. Yeah, you omitted the key word - "DIDN'T." I have had the car in there 3 times for the tail light thing, each time assured it's fixed for good this time (guess what? No it's not), the rear defroster doesn't work and they just keep saying, "Well, we don't know how to test that since it's not foggy when we have it" (it is when I get outta' work at 3am, though, thank-you-very-much, I'm sure there's some way to simulate condensation during the day), my tire monitor doesn't work, which I found out when I almost flipped the car when the pressure shot down to less than 10psi in a front tire. I could go on and on but this damn citysearch box is saying I'm outta' room. Peace out. Find a better BMW dealership, I know I will.

Pros: They have BMW's - that's the only pro they have

Cons: Greedier and pushier than normal salesmen, the truth is something they prefer to dance around and all that great service they promised you? Ha ha, good luck with that.

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We are a BMW/Mercedes specialty shop and know how frustrating it can be to have to get your car serviced, especially by the "Stealer." If you ever want to regain trust in the people who service your BMW's, come take a look at our website. We will turn your thinking around about the Automotive Service Industry. Thank you.

Google Search: MPowered Automotive

We are in Cary, off Cary Parkway

0
★☆☆☆☆

We are a BMW/Mercedes specialty shop and know how frustrating it can be to have to get your car serviced, especially by the "Stealer." If you ever want to regain trust in the people who service your BMW's, come take a look at our website. We will turn your thinking around about the Automotive Service Industry. Thank you.

Google Search: MPowered Automotive

We are in Cary, off Cary Parkway

Pros: Nice People

Cons: Too many to list

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I have taken my BMW to performance a few times since I moved here and each time wonder why I did not go elsewhere. My service down south in Florida was nothing to brag about, but compared to Performance, I miss it.

I have never been offered a loaner vehicle, even when booked in advance. I have asked for them on many occasions, only to find them "booked." The funny part about them being "booked" is when I go to pick up my car later that day, the same loaners are in the same spot they used to be.

Attention to detail was lost somewhere between my turning off the ignition and handing the keys over. I have found on many occasions that rubber insulators in the engine compartment were just placed on the block (potential fan damage), windows and doors have been returned broken (no window or door work to be done), always get my car back dirtier than I left it, oil and coolant lights are a given...

The staff is always too busy to answer questions, they are mainly concerned with not talking and getting you out the door.

The new facilities look great, but they still provide the same shoddy service and customer care.

Do not count on me to buy any vehicle or return for service.

0
★☆☆☆☆

I have taken my BMW to performance a few times since I moved here and each time wonder why I did not go elsewhere. My service down south in Florida was nothing to brag about, but compared to Performance, I miss it.

I have never been offered a loaner vehicle, even when booked in advance. I have asked for them on many occasions, only to find them "booked." The funny part about them being "booked" is when I go to pick up my car later that day, the same loaners are in the same spot they used to be.

Attention to detail was lost somewhere between my turning off the ignition and handing the keys over. I have found on many occasions that rubber insulators in the engine compartment were just placed on the block (potential fan damage), windows and doors have been returned broken (no window or door work to be done), always get my car back dirtier than I left it, oil and coolant lights are a given...

The staff is always too busy to answer questions, they are mainly concerned with not talking and getting you out the door.

The new facilities look great, but they still provide the same shoddy service and customer care.

Do not count on me to buy any vehicle or return for service.

Pros: I know where not to have my BMW serviced

Cons: Poor workmanship and customer care

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Have a BMW & an Acura TL and do all the services there, since I work close by. The workmanship is very poor. Have had trims takent out & not put back (more than once), forgot to align head lights, Forgot to put parts back (found them in the trunk). Pinched some harness while fixing power windows problem, leading to not able to open doors from inside at all. They test drove the car after some repair, and almost totally ran it out of gas and gave it bakc to me promptly. Car was given back to me so filthy that I had to call the GM to take a look at it.

Drop off and pick up is good. People are very friendly, nice & courteous, but I can say without doubt, the mechanics are very poor in caliber. I doubt, whether they have any QA system at all to make sure that cars were serviced to resolve the issues.

0
★☆☆☆☆

Have a BMW & an Acura TL and do all the services there, since I work close by. The workmanship is very poor. Have had trims takent out & not put back (more than once), forgot to align head lights, Forgot to put parts back (found them in the trunk). Pinched some harness while fixing power windows problem, leading to not able to open doors from inside at all. They test drove the car after some repair, and almost totally ran it out of gas and gave it bakc to me promptly. Car was given back to me so filthy that I had to call the GM to take a look at it.

Drop off and pick up is good. People are very friendly, nice & courteous, but I can say without doubt, the mechanics are very poor in caliber. I doubt, whether they have any QA system at all to make sure that cars were serviced to resolve the issues.

Pros: Couteous, firendly people

Cons: Poorly trained mechanics (Jiffy Lube may be better.....I am not kidding)

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I purchased my car from this place. But, I don't want to comment on the Sales Department. What I would like to comment on is there Service Department. 9/10 times they answer the phone promptly. And 10/10 times the service they performed on my car is top notch. One time my car was making a weird noise and they even diagnosed it for free. Then they called me to tell me what the problem was and let me know exactly what the problems were before doing anything. Great Service Department! They are rated by Subaru as a "Stellar Performer".

2
★★★★★

I purchased my car from this place. But, I don't want to comment on the Sales Department. What I would like to comment on is there Service Department. 9/10 times they answer the phone promptly. And 10/10 times the service they performed on my car is top notch. One time my car was making a weird noise and they even diagnosed it for free. Then they called me to tell me what the problem was and let me know exactly what the problems were before doing anything. Great Service Department! They are rated by Subaru as a "Stellar Performer".

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I purchased my Acura from Performance in 2002, and received a great deal from them without feeling that they were trying to rip off a young, single woman. They made the car buying process enjoyable! But their courtesy didn't stop after the purchase. Their service center is phenomenal -- from the shuttle driver to the service consultants, they are all friendly, resourceful, and respectful. In addition, unique to the Hendrick's dealerships is the "west coast" treatment that is teflon-based (I think), and it made my car shine inside and out. I received many compliments on the shine from strangers in parking lots! I have recommended Performance to friends, family, and colleagues, and would certainly buy from them again.

2
★★★★★

I purchased my Acura from Performance in 2002, and received a great deal from them without feeling that they were trying to rip off a young, single woman. They made the car buying process enjoyable! But their courtesy didn't stop after the purchase. Their service center is phenomenal -- from the shuttle driver to the service consultants, they are all friendly, resourceful, and respectful. In addition, unique to the Hendrick's dealerships is the "west coast" treatment that is teflon-based (I think), and it made my car shine inside and out. I received many compliments on the shine from strangers in parking lots! I have recommended Performance to friends, family, and colleagues, and would certainly buy from them again.

Pros: west coast treatment, service, courteous staff

Cons: parking lot difficult to navigate

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I have found that if you have a problem the people in the dealership will certainly step and always have anytime I needed assistance. I am long time client and have always found the decision makers are hands on and involved and care about you in a unique way meaning if something needs to be handled - its handled. They have a great customer care dept. that follows each experience up to make sure all is perfect, and if not the decision makers are "quickly in touch with you to resolve". They have a great marketng approach about "they PROMISE" to take care of their clients and I can assure you they do !!

2
★★★★★

I have found that if you have a problem the people in the dealership will certainly step and always have anytime I needed assistance. I am long time client and have always found the decision makers are hands on and involved and care about you in a unique way meaning if something needs to be handled - its handled. They have a great customer care dept. that follows each experience up to make sure all is perfect, and if not the decision makers are "quickly in touch with you to resolve". They have a great marketng approach about "they PROMISE" to take care of their clients and I can assure you they do !!

Pros: Great product mix of vehicles from budget to high line - unique to find at one place.

Cons: None

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I have never written an internet review before but since I saw 2 reviews for Performance Auto that were critical, I just wanted to mention my experience. I purchased a C4S and was treated like royalty. I ordered the car nearly 7 months ago and it arrived 2 weeks ago and honestly the entire process could not have been better. And this is coming from someone who has an aversion to car buying and sales persons. Everybody I dealt with was personable and professional and I think I would have received this level of attention if I were purchasing a less expensive car. Several friends and colleagues from work have also purchased cars from Performance and the level of satisfaction has been very high. I would buy again from them with confidence and sincerely hope that this review is helpful and that others share a similar experience!

2
★★★★★

I have never written an internet review before but since I saw 2 reviews for Performance Auto that were critical, I just wanted to mention my experience. I purchased a C4S and was treated like royalty. I ordered the car nearly 7 months ago and it arrived 2 weeks ago and honestly the entire process could not have been better. And this is coming from someone who has an aversion to car buying and sales persons. Everybody I dealt with was personable and professional and I think I would have received this level of attention if I were purchasing a less expensive car. Several friends and colleagues from work have also purchased cars from Performance and the level of satisfaction has been very high. I would buy again from them with confidence and sincerely hope that this review is helpful and that others share a similar experience!

Pros: Quality, Communication, Customer Service

Cons: None so far

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After spendoing $1,000.00 in July 2005 I still have the same problems with the car. When I bring it in regarding these problems they say there are new ones that will cost another couple of thousand dollars. They just recently serviced my car and didn't connect the radiator hose properly. The hose blew off causing coolent to spray all over the engine and the car overheated causing the "Service Engine" light to turn on. Now I have to go back to them to turn it off. I wonder what kind of excuse they'll come up with this time. I am getting rid of my BMW.

0
★☆☆☆☆

After spendoing $1,000.00 in July 2005 I still have the same problems with the car. When I bring it in regarding these problems they say there are new ones that will cost another couple of thousand dollars. They just recently serviced my car and didn't connect the radiator hose properly. The hose blew off causing coolent to spray all over the engine and the car overheated causing the "Service Engine" light to turn on. Now I have to go back to them to turn it off. I wonder what kind of excuse they'll come up with this time. I am getting rid of my BMW.

Pros: None, None, None

Cons: long wait lines, unskilled, dishonest

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Leased a BMW with 29,000 miles and drove it 3,000 to have the staff tell me I needed to do $600 of preventive maintenance when I brought it in at 33,000 miles. This was after the their mechanic told me this work should be done b/t 29k and 34k. Staff does not provide documentation to support its case and is unyielding. Don't care about losing customers. Would recommend it only for very rich people who are willing to throw away their money.

0
★☆☆☆☆

Leased a BMW with 29,000 miles and drove it 3,000 to have the staff tell me I needed to do $600 of preventive maintenance when I brought it in at 33,000 miles. This was after the their mechanic told me this work should be done b/t 29k and 34k. Staff does not provide documentation to support its case and is unyielding. Don't care about losing customers. Would recommend it only for very rich people who are willing to throw away their money.

Pros: selection, location

Cons: unethical, contradictory

Review Partner
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Just bought new BMW 535 at Performance BMW in Chapel Hill NC and had the best experience I've ever had in buying cars. From working with Winn as my sales consultant to doing the financing and paperwork with Bob, I've not dealt with such

2
★★★★★

Just bought new BMW 535 at Performance BMW in Chapel Hill NC and had the best experience I've ever had in buying cars. From working with Winn as my sales consultant to doing the financing and paperwork with Bob, I've not dealt with such

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Needed an appointment to get a zeon bulb replaced. Got appointment next day. Customer service upon arrival was excellent. While waiting, service rep informed me that this was a known problem (too much power to bulb) and they wanted to fix

2
★★★★★

Needed an appointment to get a zeon bulb replaced. Got appointment next day. Customer service upon arrival was excellent. While waiting, service rep informed me that this was a known problem (too much power to bulb) and they wanted to fix

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It took me almost 5 months to make up my mind on a CPO BMW and the sales staff was always very patient, understanding and willing to answer all of my questions. I considered another BMW dealer but stuck with Performance because of their

2
★★★★★

It took me almost 5 months to make up my mind on a CPO BMW and the sales staff was always very patient, understanding and willing to answer all of my questions. I considered another BMW dealer but stuck with Performance because of their

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I'm new to the Chapel Hill area and Performance BMW. I absolutely loved my BMW dealership and service department in Florida so Performance BMW had big shoes to fill. And they did! The customer serivice was top notch from appointment set

2
★★★★★

I'm new to the Chapel Hill area and Performance BMW. I absolutely loved my BMW dealership and service department in Florida so Performance BMW had big shoes to fill. And they did! The customer serivice was top notch from appointment set

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I brought my Ford Escape to Performance Chevrolet for a substantial service. Brant, the Chevrolet service advisor, looked at my service history and helped me determine what needed to be done. He went through the service estimate with me

2
★★★★★

I brought my Ford Escape to Performance Chevrolet for a substantial service. Brant, the Chevrolet service advisor, looked at my service history and helped me determine what needed to be done. He went through the service estimate with me

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The bottom line: my car performed worse after it had been serviced and I had to take it back.I took my Chevrolet in for it's 60,000 mile service. I have never had any major problems with the car. Recently, the left turn signal started

0
★☆☆☆☆

The bottom line: my car performed worse after it had been serviced and I had to take it back.I took my Chevrolet in for it's 60,000 mile service. I have never had any major problems with the car. Recently, the left turn signal started

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Performance BMW of Chapel Hill, North Carolina is the areas leading BMW car dealership. They have a great selection of new and used BMW cars on their lot for sale. They also offer a service department with a professional staff to assist

2
★★★★★

Performance BMW of Chapel Hill, North Carolina is the areas leading BMW car dealership. They have a great selection of new and used BMW cars on their lot for sale. They also offer a service department with a professional staff to assist

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