Edge Pest Control

★★★★☆
  • 9701 Brown Ln

    Austin, TX 78754

    Map & Directions
  • 512-837-3343

About Edge Pest Control

Categories
Hours
Mon-Fri 8am-5pm, Sat 8am-12am

Home & Garden

Home & Garden
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I have been very pleased with Edge Pest Control. They have always been dependable, professional, honest and friendly. Edge last treated my house a month or so ago, and I haven't seen a bug inside sense! I highly recommend this company.

3
★★★★★

I have been very pleased with Edge Pest Control. They have always been dependable, professional, honest and friendly. Edge last treated my house a month or so ago, and I haven't seen a bug inside sense! I highly recommend this company.

.

Great Service! They delivered on all their promises and are great with communication. They show me every time what has been done on my home and give me helpful tips to protect my home even more. Everything from their trucks to their

3
★★★★★

Great Service! They delivered on all their promises and are great with communication. They show me every time what has been done on my home and give me helpful tips to protect my home even more. Everything from their trucks to their

.

Wow...I don't even want to give these people one star. My husband and I signed up for a year's contract before we moved into our first home to safeguard it against pests. We were approached by a salesman at the front door while we were painting our new home. We liked the idea that the poison was supposedly safe for kids and pets, but were worried by the fact that they didn't offer a money-back guarantee. He eased our fears by telling us that if we were not satisfied with the service, they would come respray the house as many time as necessary until whatever problem was resolved. He also told us that we could get out of the contract at any time by paying 60% of the contract off. Well, it's actually 60% of your remaining balance, so that's quite different. Anyway, we signed up against our better judgement and are now getting completely screwed over by this company. The night we moved into our new home, we purchased a fridge off of Craigslist that, unbeknownst to us, had roaches living in it. As soon as we discovered this, we called Edge, and they assured us time and time again that they would handle it and we had nothing to worry about. Well, that was four months ago, and I am still having roaches show up in my kitchen. I also have flies, gnats, spiders, and earwigs all over the house. They have sprayed my home 8 times over the past four months to no avail. And now, even though the manager, Kraig, has been to my house several times, profusely apologizing for their incompetency, they are trying to blame me for the issue and stating that there is nothing else they can do. They say they have done all they can, and will come every two weeks maximum. They tell me this is for safety and health concerns, even though they initially told me their products were as harmless as table salt. They have safeguarded themselves by wording their contract to state that they will spray as much "as possible," not "as needed." Having an ineffective poison sprayed in my house every two weeks does me no good whatsoever, and though I have tried time and time again, they will not let me out of the contract. Since I have lost my patience, they have stopped answering my phone calls and continue to blame me for the problem, even though the manager himself said my house immaculate and there was nothing else I could. I filed a complaint with the BBB, and they are completely lying, saying I threatened employees and cussed everyone out. Not true. Anyway, they are thieving liars, who just want to get you roped into a contract before you are aware that their products are useless. Now, they have even gone so far to say that they are "pest control" not "pest eradication" and are only obligated to "control" the problem, which according to them they have done. If you are thinking about hiring this company, DO NOT DO IT!!! Their poison is ineffective, their contract is designed to rape the customer, and they have ZERO sense as far as good business goes. One of the worst companies I've ever dealt with, hands down. Do not touch Edge Pest Control with a 100-foot pole!

1
★☆☆☆☆

Wow...I don't even want to give these people one star. My husband and I signed up for a year's contract before we moved into our first home to safeguard it against pests. We were approached by a salesman at the front door while we were painting our new home. We liked the idea that the poison was supposedly safe for kids and pets, but were worried by the fact that they didn't offer a money-back guarantee. He eased our fears by telling us that if we were not satisfied with the service, they would come respray the house as many time as necessary until whatever problem was resolved. He also told us that we could get out of the contract at any time by paying 60% of the contract off. Well, it's actually 60% of your remaining balance, so that's quite different. Anyway, we signed up against our better judgement and are now getting completely screwed over by this company. The night we moved into our new home, we purchased a fridge off of Craigslist that, unbeknownst to us, had roaches living in it. As soon as we discovered this, we called Edge, and they assured us time and time again that they would handle it and we had nothing to worry about. Well, that was four months ago, and I am still having roaches show up in my kitchen. I also have flies, gnats, spiders, and earwigs all over the house. They have sprayed my home 8 times over the past four months to no avail. And now, even though the manager, Kraig, has been to my house several times, profusely apologizing for their incompetency, they are trying to blame me for the issue and stating that there is nothing else they can do. They say they have done all they can, and will come every two weeks maximum. They tell me this is for safety and health concerns, even though they initially told me their products were as harmless as table salt. They have safeguarded themselves by wording their contract to state that they will spray as much "as possible," not "as needed." Having an ineffective poison sprayed in my house every two weeks does me no good whatsoever, and though I have tried time and time again, they will not let me out of the contract. Since I have lost my patience, they have stopped answering my phone calls and continue to blame me for the problem, even though the manager himself said my house immaculate and there was nothing else I could. I filed a complaint with the BBB, and they are completely lying, saying I threatened employees and cussed everyone out. Not true. Anyway, they are thieving liars, who just want to get you roped into a contract before you are aware that their products are useless. Now, they have even gone so far to say that they are "pest control" not "pest eradication" and are only obligated to "control" the problem, which according to them they have done. If you are thinking about hiring this company, DO NOT DO IT!!! Their poison is ineffective, their contract is designed to rape the customer, and they have ZERO sense as far as good business goes. One of the worst companies I've ever dealt with, hands down. Do not touch Edge Pest Control with a 100-foot pole!

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