Universal Moving & Storage LLC

★☆☆☆☆
  • 8 Prairie Rose Lane

    Gaithersburg, MD 20878

    Map & Directions
  • 301-685-5462

About Universal Moving & Storage LLC

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  • Moving Companies

Transportation & Storage

Transportation & Storage
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The company discussed a quote with me and collected a deposit based on that quote. When the movers arrived, they started discussing fees which would more than double the original quote. After phone discussions with the manager (Mr. Pinto), we verbally agreed on a flat fee in cash. It was agreed that they would refund the original deposit to my credit card. After the move, they claim that the flat fee was on top of the deposit and refuse my refund.

When I called to talk about my deposit and damaged items, twice they said they would call me back and did not. I finally cornered one of them into actually having a conversation with me and he said he could give me $30 for my $600 table which his mover damaged because it was based on weight. His mover was completely negligent in moving that table. He was a 17 year old goofing off (he told me his age during one of his breaks). He also knocked off panels and transponders that were plugged in for the security system. I didn't even mention these because I do not intend on using them.

These guys are VERY dishonest salesmen. Be very careful. Make sure that if you use them you know exactly what the quote includes. They charge between 12 and 30 dollars per item for EVERY little extra and will FORCE you to use the extras claiming insurance reasons. When you file an insurance claim, they will avoid you.

1
★☆☆☆☆

The company discussed a quote with me and collected a deposit based on that quote. When the movers arrived, they started discussing fees which would more than double the original quote. After phone discussions with the manager (Mr. Pinto), we verbally agreed on a flat fee in cash. It was agreed that they would refund the original deposit to my credit card. After the move, they claim that the flat fee was on top of the deposit and refuse my refund.

When I called to talk about my deposit and damaged items, twice they said they would call me back and did not. I finally cornered one of them into actually having a conversation with me and he said he could give me $30 for my $600 table which his mover damaged because it was based on weight. His mover was completely negligent in moving that table. He was a 17 year old goofing off (he told me his age during one of his breaks). He also knocked off panels and transponders that were plugged in for the security system. I didn't even mention these because I do not intend on using them.

These guys are VERY dishonest salesmen. Be very careful. Make sure that if you use them you know exactly what the quote includes. They charge between 12 and 30 dollars per item for EVERY little extra and will FORCE you to use the extras claiming insurance reasons. When you file an insurance claim, they will avoid you.

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