Merchant Services in Irvine

★★★★★
  • 9012 Research Drive, Suite 200

    Irvine, CA 92618

    Map & Directions
  • 949-861-4000

About Merchant Services in Irvine

Categories
  • Credit Card Merchant Services

Computer & Internet Services

Computer & Internet Services
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Customer service was excellent. Rep helped with two issues: change of address and change of phone number. He emailed the forms to me so I could fill them out. Received forms in a timely fashion. Rep was polite, thorough, and engaging. Was a pleasure to talk with him today.

5
★★★★★

Customer service was excellent. Rep helped with two issues: change of address and change of phone number. He emailed the forms to me so I could fill them out. Received forms in a timely fashion. Rep was polite, thorough, and engaging. Was a pleasure to talk with him today.

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Excellent customer service by Holly H.

5
★★★★★

Excellent customer service by Holly H.

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Bryce was very helpful and continued to search until he found the information to explain the situation concerning the transactions I questioned.

5
★★★★★

Bryce was very helpful and continued to search until he found the information to explain the situation concerning the transactions I questioned.

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Matthew did an awesome job with helping me...not only with my questions and concerns, but he also helped me to understand how the whole system works. I love knowing how the system works now!

5
★★★★★

Matthew did an awesome job with helping me...not only with my questions and concerns, but he also helped me to understand how the whole system works. I love knowing how the system works now!

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Your representative was calm and competent; she listened to my needs patiently and gave me the data that I needed!

5
★★★★★

Your representative was calm and competent; she listened to my needs patiently and gave me the data that I needed!

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I never had a problem and if I had any questions they were always fast and efficient in their reply.

5
★★★★★

I never had a problem and if I had any questions they were always fast and efficient in their reply.

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I was helped in a very fast, friendly way. She solved all my problems and was very helpful.

5
★★★★★

I was helped in a very fast, friendly way. She solved all my problems and was very helpful.

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Sylvia is awesome! She is very patient and accommodating. She makes sure that I get what I need. She is also very quick on ensuring I get what I need. Kudos!

5
★★★★★

Sylvia is awesome! She is very patient and accommodating. She makes sure that I get what I need. She is also very quick on ensuring I get what I need. Kudos!

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Spoke with Matthew today and he was as professional as one could want.

5
★★★★★

Spoke with Matthew today and he was as professional as one could want.

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Amazing assistance today. Not only assisted me but connected me to someone at Translink to finish the call and stayed on the line till the moment was over. Amazing customer service, very politely, assertive and helpful. Thank you for making the call painless and for not being automated. Nicole

5
★★★★★

Amazing assistance today. Not only assisted me but connected me to someone at Translink to finish the call and stayed on the line till the moment was over. Amazing customer service, very politely, assertive and helpful. Thank you for making the call painless and for not being automated. Nicole

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I have always been very pleased with my interactions with Matthew D. he is always very kind, considerate and genuinely concerned about my issue at hand. He follows up when he says he will and realizes the importance of not just customer service, but customer service that is above and beyond the norm.

5
★★★★★

I have always been very pleased with my interactions with Matthew D. he is always very kind, considerate and genuinely concerned about my issue at hand. He follows up when he says he will and realizes the importance of not just customer service, but customer service that is above and beyond the norm.

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We love our Rep Panna Watkins!! And Thank you for your help Juan Navarro!!

5
★★★★★

We love our Rep Panna Watkins!! And Thank you for your help Juan Navarro!!

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Very helpful, answered all my questions with simple concise answers. Her phone was breaking up, but she worked through it and we got what I needed accomplished. Thanks!

5
★★★★★

Very helpful, answered all my questions with simple concise answers. Her phone was breaking up, but she worked through it and we got what I needed accomplished. Thanks!

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Sara was great with getting our new address and DBA updated.

5
★★★★★

Sara was great with getting our new address and DBA updated.

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The gentleman that I spoke was very helpful. He was very patient and his instructions were easy to follow.

5
★★★★★

The gentleman that I spoke was very helpful. He was very patient and his instructions were easy to follow.

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I needed a statement an Antwone was helpful in providing that to me. I appreciated his getting this to me expeditiously and professionally. Keep up the good work and thanks so much for your support.

5
★★★★★

I needed a statement an Antwone was helpful in providing that to me. I appreciated his getting this to me expeditiously and professionally. Keep up the good work and thanks so much for your support.

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Helped me with everything i needed help, thanks.

5
★★★★★

Helped me with everything i needed help, thanks.

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He was friendly and quick to take care of my issue.

5
★★★★★

He was friendly and quick to take care of my issue.

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Matthew was good and fixed me up. Thanks so much. Clare

5
★★★★★

Matthew was good and fixed me up. Thanks so much. Clare

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Customer Service was very helpful and quick to respond to my issue.

5
★★★★★

Customer Service was very helpful and quick to respond to my issue.

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Mathew was great patient. pci toolkit is a pain every year.

5
★★★★★

Mathew was great patient. pci toolkit is a pain every year.

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Matthew Dodd at Merchant Services has been such an amazing help for me, I always have a million questions when I call in and he is able to assist me with everything in plain English. The problems are solved, or he will point me in the right direction.I am grateful to have such wonderful help in this area of our business. Thank you again.

5
★★★★★

Matthew Dodd at Merchant Services has been such an amazing help for me, I always have a million questions when I call in and he is able to assist me with everything in plain English. The problems are solved, or he will point me in the right direction.I am grateful to have such wonderful help in this area of our business. Thank you again.

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Scott was very nice and helpful. I had called to see if our transactions over the weekend showed up on our merchant statement as our bank, PNC has not posted any deposits. They do show in his research and now I know the problem is on PNC. Scott also had my password reset on emerchantview so I could get into my accout and he stayed on the phone with me to insure I did get into my account. Again, he was very nice and resolved both issues in a professional manner.

5
★★★★★

Scott was very nice and helpful. I had called to see if our transactions over the weekend showed up on our merchant statement as our bank, PNC has not posted any deposits. They do show in his research and now I know the problem is on PNC. Scott also had my password reset on emerchantview so I could get into my accout and he stayed on the phone with me to insure I did get into my account. Again, he was very nice and resolved both issues in a professional manner.

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You guys are the best! the system is user friendly as well as your staff!

5
★★★★★

You guys are the best! the system is user friendly as well as your staff!

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He realized my concern, with a customer giving us 4 different credit cards for one purchase. Since he could not help with verifying customer to card, he suggested calling Visa directly. Which helped our company. Thank you for being as helpful as you could.

5
★★★★★

He realized my concern, with a customer giving us 4 different credit cards for one purchase. Since he could not help with verifying customer to card, he suggested calling Visa directly. Which helped our company. Thank you for being as helpful as you could.

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Answered my question and resolved my problem in a timely manner.

5
★★★★★

Answered my question and resolved my problem in a timely manner.

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Extremely helpful. Matthew was personable and friendly. He made my experience quick, easy, and personalized which was extremely appreciated.

5
★★★★★

Extremely helpful. Matthew was personable and friendly. He made my experience quick, easy, and personalized which was extremely appreciated.

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Matthew was excellent. He stayed on the phone with us for 2 hours until we were able to fix all of our issues that involved a 3rd party vendor in order to help us process online payments. Excellent patience and support. 5 Stars

5
★★★★★

Matthew was excellent. He stayed on the phone with us for 2 hours until we were able to fix all of our issues that involved a 3rd party vendor in order to help us process online payments. Excellent patience and support. 5 Stars

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He was very helpful to me and also went a step above what he had to do.

5
★★★★★

He was very helpful to me and also went a step above what he had to do.

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Matthew helped us to be PCI Compliant. I was having a hard time completing the questions for that. He assisted us by completing that based on my information. This was a great help!

5
★★★★★

Matthew helped us to be PCI Compliant. I was having a hard time completing the questions for that. He assisted us by completing that based on my information. This was a great help!

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Gentleman was patient, and worked to resolve the issue.

5
★★★★★

Gentleman was patient, and worked to resolve the issue.

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Gus was very helpful, friendly and professional.

5
★★★★★

Gus was very helpful, friendly and professional.

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Most personable, helpful, and knowledgable

5
★★★★★

Most personable, helpful, and knowledgable

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Antione/ Merchant Services representative was very patient and insightful. Pleasant to work with.

5
★★★★★

Antione/ Merchant Services representative was very patient and insightful. Pleasant to work with.

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Jonny was clear and well spoken. He was as helpful as he could be and I have no complaints.

5
★★★★★

Jonny was clear and well spoken. He was as helpful as he could be and I have no complaints.

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Wish more of my vendors were as efficient. One quick call and two days later I had my new processor. OUTSTANDING SERVICE!!!

5
★★★★★

Wish more of my vendors were as efficient. One quick call and two days later I had my new processor. OUTSTANDING SERVICE!!!

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Excellent customer service and products. Thank You.

5
★★★★★

Excellent customer service and products. Thank You.

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Customer Service Rep was professional, understood my issue and was able to quickly forward my problem on to the correct department for remedy.

5
★★★★★

Customer Service Rep was professional, understood my issue and was able to quickly forward my problem on to the correct department for remedy.

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Assisted me with explaining in detail about PCI compliance and followed up with sending me an email Login/PW to complete the surveys.

5
★★★★★

Assisted me with explaining in detail about PCI compliance and followed up with sending me an email Login/PW to complete the surveys.

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I had a problem with my terminal. I called in and was not happy with the help I received in regards with replacing my terminal. Today I got a call from Antione Smith and he was extremely helpful. No only did he listen while I vented badly about my experience from the day before he remained pleasant and helpful. He not only processed my paperwork he stayed on the line with me until I received all of the paperwork necessary to replace my terminal.. He did a great job. Thank you Antione for making the replacement easy.

5
★★★★★

I had a problem with my terminal. I called in and was not happy with the help I received in regards with replacing my terminal. Today I got a call from Antione Smith and he was extremely helpful. No only did he listen while I vented badly about my experience from the day before he remained pleasant and helpful. He not only processed my paperwork he stayed on the line with me until I received all of the paperwork necessary to replace my terminal.. He did a great job. Thank you Antione for making the replacement easy.

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Appreciated John's help. He was very efficient, and knew just what I needed.

5
★★★★★

Appreciated John's help. He was very efficient, and knew just what I needed.

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Quick and easy transaction. Customer Service excellent!

5
★★★★★

Quick and easy transaction. Customer Service excellent!

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Johnny advised on how to reprint PCI certificate and Fax number to avoid further charges to my account. Thank you

5
★★★★★

Johnny advised on how to reprint PCI certificate and Fax number to avoid further charges to my account. Thank you

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The person who helped me with my questions was helpful and patient and clear. I am filling out this survey so that I get the $19.95 deducted from my monthly bill. Thank you

5
★★★★★

The person who helped me with my questions was helpful and patient and clear. I am filling out this survey so that I get the $19.95 deducted from my monthly bill. Thank you

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I spoke with Britney today and she was very professional, courteous and helpful. I look forward to her return call regarding the issue with one of our transactions.

5
★★★★★

I spoke with Britney today and she was very professional, courteous and helpful. I look forward to her return call regarding the issue with one of our transactions.

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Quick efficient answers. It didn't take a big part of my day. However, the greeting was so quick I couldn't really understand what was being said. Instead of asking I just decided it probably wasn't going to make a difference. It didn't but I do like to know whom I am speaking with...

5
★★★★★

Quick efficient answers. It didn't take a big part of my day. However, the greeting was so quick I couldn't really understand what was being said. Instead of asking I just decided it probably wasn't going to make a difference. It didn't but I do like to know whom I am speaking with...

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Holly was a delight to work with - she professionally handled my issues and answered my questions.

5
★★★★★

Holly was a delight to work with - she professionally handled my issues and answered my questions.

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After some confusion in who I was supposed to be speaking with, the customer service rep was wonderful in assisting me with my issue. Thank you VERY much!

5
★★★★★

After some confusion in who I was supposed to be speaking with, the customer service rep was wonderful in assisting me with my issue. Thank you VERY much!

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As we began our new online registration, Merchant Services was great working with us and helping us through this transition.

5
★★★★★

As we began our new online registration, Merchant Services was great working with us and helping us through this transition.

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Thanks Gus - you made my task of getting a replacement terminal a breeze.

5
★★★★★

Thanks Gus - you made my task of getting a replacement terminal a breeze.

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