Sparkletts Water

★★★☆☆

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Today I got a call from some one that runs the Sparkletts in my area. They offiered to bring me water that I never received from Opremium Waters. If you have had business with Opremium Waters, call Sparkletts they will take care of you. I never got my water delivered from Opremium Water and now Sparkletts just delivered me my water that Opremium was suppose to deliver. Their prices are reasonable & even better than Opremiums. Just at least call them & go from there, I just had to get on here & right about this, so many people have gotten screwed over through Opremium Waters..

0
★☆☆☆☆

Today I got a call from some one that runs the Sparkletts in my area. They offiered to bring me water that I never received from Opremium Waters. If you have had business with Opremium Waters, call Sparkletts they will take care of you. I never got my water delivered from Opremium Water and now Sparkletts just delivered me my water that Opremium was suppose to deliver. Their prices are reasonable & even better than Opremiums. Just at least call them & go from there, I just had to get on here & right about this, so many people have gotten screwed over through Opremium Waters..

Pros: They are taking care of me now..

Cons: None...

.

We've had O Premium Water service since March of this year. I signed on for their service because of the great taste of their water, even though the salesman was extremely pushy and after looking over my contract with a fine-tooth comb, I found several discrepancies between it and what I was told verbally. I had to have the salesman correct a few things on the contract before signing and then afterward, I still called customer service to change one more:\n#20 on their Terms sheet states, ""I understand that canceling this service requires a 30-day written notice prior to discontinuance of service. A $199 (salesman crossed out and put $99) sanitizing, refurbishing, and restocking fee will be charged if you cancel within 12 months of initiating service and a $149 (salesman crossed out and put $99) fee if you cancel after 12 months. All equipment must be returned to OPW within the 37 days of notice to cancel or an equipment pick up fee will be assessed"".\n\nWhat? A huge cancellation fee no matter how long you're a customer? No way. I had them email me stating that I would never be charged a cancellation fee. \n\nSo besides the contract, everything else was fine until I inquired about our upcoming move to Tucson. I had been told that O Premium Waters services Tucson, but I needed to know if we took the equipment and bottles with us or if they picked them up and delivered new ones to the new address. I waited on hold for 15 minutes before a very rude customer service rep answered and told me (while I was still asking the question) that I needed to take it all with me and call with the new address. After hanging up, I thought that just didn't sound right and I had better get written confirmation and find out what would happen if we ever canceled after moving. I sent three requests through their ""Rapid Response"" online system. The first two requests they responded to with the same, ""I can help you. What's the phone # on the account?"" I had already given them my phone number, account number and address! Why would they need my phone # when I'm logged into the account when I write the request? I am still waiting for a response to my third request that I submitted online. I also called their phone number again yesterday and after waiting 25 minutes on hold, the same rep answered. I was asked for my phone number and then I asked to speak to a manager. I was connected to ""Amy's"" voicemail. I left a message and gave my # twice. I have not received a response. I called again today and selected the company directory. They never actually give you a directory. You have to type in the name of the person you're trying to reach, last name first. Since I don't have ""Amy's"" last name, I hung up and called back. This time I selected ""0"" for help. The system told me no operator was available. I hung up and tried again. This time, I selected customer service and then ""4"" for cancellations. After waiting on hold for 3 minutes, the system told me no one was available to take my call and to leave a message. I left a message and no one has called me back. Now, I've typed up my cancellation letter and tried to fax it to the fax number listed on their website. Guess what? NO ANSWER. What a shocker. Certified mail it is, but I'll be attempting to fax again just for my records. Can you say ""evasion""? Stay far, far away from this company and if you've already been suckered in, then make sure you keep a very detailed log of what has taken place with them. The BBB website states they have 248 complaints against them and they get a C- rating. I don't think they even deserve a C-. For me it's an F.

0
★☆☆☆☆

We've had O Premium Water service since March of this year. I signed on for their service because of the great taste of their water, even though the salesman was extremely pushy and after looking over my contract with a fine-tooth comb, I found several discrepancies between it and what I was told verbally. I had to have the salesman correct a few things on the contract before signing and then afterward, I still called customer service to change one more:\n#20 on their Terms sheet states, ""I understand that canceling this service requires a 30-day written notice prior to discontinuance of service. A $199 (salesman crossed out and put $99) sanitizing, refurbishing, and restocking fee will be charged if you cancel within 12 months of initiating service and a $149 (salesman crossed out and put $99) fee if you cancel after 12 months. All equipment must be returned to OPW within the 37 days of notice to cancel or an equipment pick up fee will be assessed"".\n\nWhat? A huge cancellation fee no matter how long you're a customer? No way. I had them email me stating that I would never be charged a cancellation fee. \n\nSo besides the contract, everything else was fine until I inquired about our upcoming move to Tucson. I had been told that O Premium Waters services Tucson, but I needed to know if we took the equipment and bottles with us or if they picked them up and delivered new ones to the new address. I waited on hold for 15 minutes before a very rude customer service rep answered and told me (while I was still asking the question) that I needed to take it all with me and call with the new address. After hanging up, I thought that just didn't sound right and I had better get written confirmation and find out what would happen if we ever canceled after moving. I sent three requests through their ""Rapid Response"" online system. The first two requests they responded to with the same, ""I can help you. What's the phone # on the account?"" I had already given them my phone number, account number and address! Why would they need my phone # when I'm logged into the account when I write the request? I am still waiting for a response to my third request that I submitted online. I also called their phone number again yesterday and after waiting 25 minutes on hold, the same rep answered. I was asked for my phone number and then I asked to speak to a manager. I was connected to ""Amy's"" voicemail. I left a message and gave my # twice. I have not received a response. I called again today and selected the company directory. They never actually give you a directory. You have to type in the name of the person you're trying to reach, last name first. Since I don't have ""Amy's"" last name, I hung up and called back. This time I selected ""0"" for help. The system told me no operator was available. I hung up and tried again. This time, I selected customer service and then ""4"" for cancellations. After waiting on hold for 3 minutes, the system told me no one was available to take my call and to leave a message. I left a message and no one has called me back. Now, I've typed up my cancellation letter and tried to fax it to the fax number listed on their website. Guess what? NO ANSWER. What a shocker. Certified mail it is, but I'll be attempting to fax again just for my records. Can you say ""evasion""? Stay far, far away from this company and if you've already been suckered in, then make sure you keep a very detailed log of what has taken place with them. The BBB website states they have 248 complaints against them and they get a C- rating. I don't think they even deserve a C-. For me it's an F.

Pros: great tasting water

Cons: shady company, no customer service, outright evasion

.

this company is ridiculous. i got conned into joining for a ""free month"" which turned out to be like a $40 month. when i realized this and called to cancel, they told me to fax them something that said that i wanted to cancel. who the hell has a fax machine lying around?? not college students... then i went to the office with everything that they gave me and they still gave me the run around...\r\nDONT DO BUSINESS WITH THESE PEOPLE\r\n\r\nTHESE PEOPLE ARE A WASTE OF TIME\r\n\r\nTHESE PEOPLE ARE LIARS\r\n\r\n

0
★☆☆☆☆

this company is ridiculous. i got conned into joining for a ""free month"" which turned out to be like a $40 month. when i realized this and called to cancel, they told me to fax them something that said that i wanted to cancel. who the hell has a fax machine lying around?? not college students... then i went to the office with everything that they gave me and they still gave me the run around...\r\nDONT DO BUSINESS WITH THESE PEOPLE\r\n\r\nTHESE PEOPLE ARE A WASTE OF TIME\r\n\r\nTHESE PEOPLE ARE LIARS\r\n\r\n

Pros: non whatsoever

Cons: lies, expensive, lies lies lies

.

They are the biggest rip off ever. I had the nice sales man rick tell me there was no obligation no fees till november 5th which i understood. The only charges that would be on my account is them taking a dollar out of my account and putting it back in to make sure it is active. Mean while they have you call the activation call guy told me to say yes because the people were like robots and will get confused and talked to me while I was trying to listen. I apparently agreed to a service charge, which was the check I wrote that was told to me was for deposit and would not be cashed and was then cashed on thursday day before i got payed giving me bounced check fees. I called the guy and he said they were spose to do that and here i am 4 days later still fighting to figure this out having the supervisor telling me tough shit you agreed. Now I'm out money about to lose my home because the guy told me he was aware i didn't have the money right now but would for the first month payment. now i'm a few days from being homeless i'm extremely excited

0
★☆☆☆☆

They are the biggest rip off ever. I had the nice sales man rick tell me there was no obligation no fees till november 5th which i understood. The only charges that would be on my account is them taking a dollar out of my account and putting it back in to make sure it is active. Mean while they have you call the activation call guy told me to say yes because the people were like robots and will get confused and talked to me while I was trying to listen. I apparently agreed to a service charge, which was the check I wrote that was told to me was for deposit and would not be cashed and was then cashed on thursday day before i got payed giving me bounced check fees. I called the guy and he said they were spose to do that and here i am 4 days later still fighting to figure this out having the supervisor telling me tough shit you agreed. Now I'm out money about to lose my home because the guy told me he was aware i didn't have the money right now but would for the first month payment. now i'm a few days from being homeless i'm extremely excited

Cons: lying, bad customer service, everything about them

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While the product may be good, you may never receive it while still be charged an arm and a leg for the service they claim you are receiving. Once you have had enough with this company and decide to cancel it, you discover their is an unknown ""contract"" that keeps you locked in for them to continue to steal money for you for months to come. Oh but you can cancel and owe them more money, regardless of the fact that they admit to have taken money from you for many months and not delivered you any water. Their response- tough luck. That's just how it is with O Premium Waters. Please report them to the Better Business Burrow if this has happened to you too, we need to get them shut down!

0
★☆☆☆☆

While the product may be good, you may never receive it while still be charged an arm and a leg for the service they claim you are receiving. Once you have had enough with this company and decide to cancel it, you discover their is an unknown ""contract"" that keeps you locked in for them to continue to steal money for you for months to come. Oh but you can cancel and owe them more money, regardless of the fact that they admit to have taken money from you for many months and not delivered you any water. Their response- tough luck. That's just how it is with O Premium Waters. Please report them to the Better Business Burrow if this has happened to you too, we need to get them shut down!

.

I wish I had looked this up before signing up on June 3 2009. I was short this month and told the rep I would love to have this service but would need to wait until next month. He assured me as well as 2 other reps at my home with him that I would not be charged a dime until july 5 2009. Ha! I was debited 49.99 that cost me 20.00 od charge! I called and was told this was a start up fee. This is no where on my contract and they do not care! They refuse to rectify it. The other 3 bottles of water they owe me for the month,(they left 2 of the 5) I wont get until 6-30-09, so they say. They are scams and customer service, what service?

0
★☆☆☆☆

I wish I had looked this up before signing up on June 3 2009. I was short this month and told the rep I would love to have this service but would need to wait until next month. He assured me as well as 2 other reps at my home with him that I would not be charged a dime until july 5 2009. Ha! I was debited 49.99 that cost me 20.00 od charge! I called and was told this was a start up fee. This is no where on my contract and they do not care! They refuse to rectify it. The other 3 bottles of water they owe me for the month,(they left 2 of the 5) I wont get until 6-30-09, so they say. They are scams and customer service, what service?

Pros: Good Water

Cons: Liars and Cheats!

.

If you are considering O Premium waters to provide water for you, then please, READ YOUR CONTRACT. If you want great water at a great price they are great, but if you ever need any customer service or if you want to cancel, that is a completely different story. I have not had any service (i.e. no water delivery) since October of 2008, here it is March 2009 and after numerous emails and phone calls, they still charge my account. I had to resort to canceling my debit card to stop them from charging. Now I suppose in April the collections dept will be calling me for payment of services, that were never rendered. Frank Leonesio is a flim-flam man and a shyster.

0
★☆☆☆☆

If you are considering O Premium waters to provide water for you, then please, READ YOUR CONTRACT. If you want great water at a great price they are great, but if you ever need any customer service or if you want to cancel, that is a completely different story. I have not had any service (i.e. no water delivery) since October of 2008, here it is March 2009 and after numerous emails and phone calls, they still charge my account. I had to resort to canceling my debit card to stop them from charging. Now I suppose in April the collections dept will be calling me for payment of services, that were never rendered. Frank Leonesio is a flim-flam man and a shyster.

Pros: Great water, great price

Cons: Customer Service, What customer service?

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WARNING do not have any dealings with this company. I worked there. They are very dishonest. They have been investigated by the state of Arizona Attorney General?s office and have paid fines in the past for consumer fraud. Be advised, be warned.

0
★☆☆☆☆

WARNING do not have any dealings with this company. I worked there. They are very dishonest. They have been investigated by the state of Arizona Attorney General?s office and have paid fines in the past for consumer fraud. Be advised, be warned.

Cons: Everything

.

This company is awful! Granted, the water is great and their prices are not bad, but the customer service is worse than awful. One star was too many, but i had to give them one to continue with my comment. \r\n\r\nI signed up for a free trial, the agent said I would not be billed for x number of weeks, but they started billing me the next day and didn't stop for 2 weeks. They charged me over $300! The only way I got them to stop was to flag my account with the bank with a notice that this company is not allowed to take any more money out of my account. \r\n\r\nI called the customer service phone number and talked to (different) people every single day for 2 weeks about this, they all said they would help, and I would get a call back, but I never did. I wanted to talk to some of the same people but they were never available. The only time I got phone calls was from the cancellation department asking me if I was sure I wanted to cancel. \r\n\r\nJust beware- the salespeople will say anything and will flat out lie to you. This company seems to be great if you don't have any problems, but if you do have an issue, don't expect to get any help.\r\n

0
★☆☆☆☆

This company is awful! Granted, the water is great and their prices are not bad, but the customer service is worse than awful. One star was too many, but i had to give them one to continue with my comment. \r\n\r\nI signed up for a free trial, the agent said I would not be billed for x number of weeks, but they started billing me the next day and didn't stop for 2 weeks. They charged me over $300! The only way I got them to stop was to flag my account with the bank with a notice that this company is not allowed to take any more money out of my account. \r\n\r\nI called the customer service phone number and talked to (different) people every single day for 2 weeks about this, they all said they would help, and I would get a call back, but I never did. I wanted to talk to some of the same people but they were never available. The only time I got phone calls was from the cancellation department asking me if I was sure I wanted to cancel. \r\n\r\nJust beware- the salespeople will say anything and will flat out lie to you. This company seems to be great if you don't have any problems, but if you do have an issue, don't expect to get any help.\r\n

Pros: the water tastes wonderful

Cons: nothing is worth this kind of aggrivation

.

These folks misrepresent everything they tell you!! I would suggest that before you do any business with them you check them out!

0
★☆☆☆☆

These folks misrepresent everything they tell you!! I would suggest that before you do any business with them you check them out!

Cons: they lie about everything and keep trying to take money from you when you cancel service

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I have been a customer for 4 years, I love the water! There is a difference in taste! The only con I have is that the delivery has gone to every 4 weeks so you have a lot of bottles to store between deliveries. The customer service is awesome and responsive. I wouldn't use any other service!

2
★★★★★

I have been a customer for 4 years, I love the water! There is a difference in taste! The only con I have is that the delivery has gone to every 4 weeks so you have a lot of bottles to store between deliveries. The customer service is awesome and responsive. I wouldn't use any other service!

Pros: great water, awesome customer service

Cons: length of time between deliveries

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With the hard economic times, my husband and I decided that Opremium water was a necessity and not a luxury. Can't beat the great tasting water of Opremium. Haven't had any issues with billing or service and the staff has been very helpful.

2
★★★★☆

With the hard economic times, my husband and I decided that Opremium water was a necessity and not a luxury. Can't beat the great tasting water of Opremium. Haven't had any issues with billing or service and the staff has been very helpful.

Pros: safe drinking water, great service, cheaper than buying gallon water, don't need to shop for gallon water at supermarket.

Cons: would like the unit to be maintained earlier than the required year.

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I think a great tasting water that arizona people should try is O Premium Waters. U really taste a difference in water.

2
★★★★★

I think a great tasting water that arizona people should try is O Premium Waters. U really taste a difference in water.

Pros: N/A

Cons: N/A

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ZERO RATING!!!\r\n\r\nI wont even rate this company but I had to pick at least 1 star otherwise I couldn't move on with my complaint!\r\n\r\nThey are not honest, reliable people to work with. No customer service skills what so ever!\r\n\r\n

0
★☆☆☆☆

ZERO RATING!!!\r\n\r\nI wont even rate this company but I had to pick at least 1 star otherwise I couldn't move on with my complaint!\r\n\r\nThey are not honest, reliable people to work with. No customer service skills what so ever!\r\n\r\n

Cons: Not honest and will avoid you if you have a complaint!

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R U tired of going to the store every week to buy water? Well I was so I signed up for O Premium Waters in 2007. It was a pain getting that water in and out of the car every week. Once I signed up for the service I never had to buy water at the store again. If I ran out of water I could just call and have it delivered the next day. I have received the best customer service from them. They always show up when they are suppose to and the water taste great. If anyone out there has been looking for a company to sign up with I highly recommend you try this company. You will not be disappointed!\r\n\r\n

2
★★★★★

R U tired of going to the store every week to buy water? Well I was so I signed up for O Premium Waters in 2007. It was a pain getting that water in and out of the car every week. Once I signed up for the service I never had to buy water at the store again. If I ran out of water I could just call and have it delivered the next day. I have received the best customer service from them. They always show up when they are suppose to and the water taste great. If anyone out there has been looking for a company to sign up with I highly recommend you try this company. You will not be disappointed!\r\n\r\n

Pros: Having water brought to my home.

Cons: I do not have anything bad to say about them.

.

for delivery service opremium is top notch. Even in the desert sun the drivers lug the many bottles to the front door.The options for water are comparable and the quality is superior.I have suggested my friends and family try opremium and will continue to do so.whenever there is a question all you have to do is call the customer service number and the representitives are happy to help answer the many questions you might have yet, in over three years of service I have only had to call the customer service line one time.I will continue to use opremium waters even though we are planning to move in these hard pressed times.acct#00851372

2
★★★★☆

for delivery service opremium is top notch. Even in the desert sun the drivers lug the many bottles to the front door.The options for water are comparable and the quality is superior.I have suggested my friends and family try opremium and will continue to do so.whenever there is a question all you have to do is call the customer service number and the representitives are happy to help answer the many questions you might have yet, in over three years of service I have only had to call the customer service line one time.I will continue to use opremium waters even though we are planning to move in these hard pressed times.acct#00851372

Pros: service

Cons: accuracy

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\r\n\r\n\r\nWe have nothing but great things to say about O Premium Waters!\r\nI have a family of six who can't get enough of it. Always on time, friendly staff. We have never had any problems with them. I highly recommened O Premium Waters for you water service.

2
★★★★★

\r\n\r\n\r\nWe have nothing but great things to say about O Premium Waters!\r\nI have a family of six who can't get enough of it. Always on time, friendly staff. We have never had any problems with them. I highly recommened O Premium Waters for you water service.

.

I have recieved home water delivery service from o premium waters for about a year and a half now and during this time I have found the product to be fresh, clean and refreshing. I would like to see service improve, with the year and a half service I have had I have not always received prompt deliveries.

1
★★★☆☆

I have recieved home water delivery service from o premium waters for about a year and a half now and during this time I have found the product to be fresh, clean and refreshing. I would like to see service improve, with the year and a half service I have had I have not always received prompt deliveries.

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I am really glad that I switched to this water. I use to get leg cramps but now that I have this water (which by the way is the only thing I like to drink) with the electrolites in it I do not get leg cramps anymore. I know this will help in the summer too with my kids. They play so hard it will be nice to know they are getting extra care by drinking this water. I would recomend this water to anyone. It taste great and their service has been easy and quick so far.

2
★★★★☆

I am really glad that I switched to this water. I use to get leg cramps but now that I have this water (which by the way is the only thing I like to drink) with the electrolites in it I do not get leg cramps anymore. I know this will help in the summer too with my kids. They play so hard it will be nice to know they are getting extra care by drinking this water. I would recomend this water to anyone. It taste great and their service has been easy and quick so far.

.

I had a wonderful experience with opremium waters until the day I found I needed to cut expenses. \r\nOn September 24th I used the website to file a cancellation request (they have this option, but my advise is to never use it). On the 25th I received a reply stating they would hate to loose me as a customer, would I consider a different plan? I actually didn't realize that it would be imperative that I reply to this email, I thought I had requested a cancellation. \r\nThere would be a 30 day notice required, I would have to return the equipment and bottles myself and that there would be a ""restocking fee"" or a ""sanitizing fee"". I was not contacted again by anyone else, so I thought I would be returning the equipment and bottles as soon as they were emptied (the bottles are very heavy when full, as is the cooler and I would have to pay another fee to have someone pick it up) and that would be that. I was charged the regular monthly service charge again in October, which I had not planned for, and my strict budget was blown. I made a call to customer service, and that was not helpful, so I sent two other emails.They close the website ""tickets"", (email correspondence) when they reply I guess. In the first reply they noticed that I had called customer service (thanks for noticing) and informed me that I would be contacted the next morning (I was not). The second reply informed me again I would be contacted by the cancelation dept. (I was not). I sent another email that day, there was a reply the next day, ""someone will contact you at noon tomorrow"". I didn't talk to anyone until November at which time I was informed that I would have to send an email in writing saying that I wanted to cancel. Um, I did that in September, I explained. This time in the correspondence I asked that they contact me before taking money from my account. Today I was again charged, oh yeah forgot about the ""sanitizing fee"".

0
★☆☆☆☆

I had a wonderful experience with opremium waters until the day I found I needed to cut expenses. \r\nOn September 24th I used the website to file a cancellation request (they have this option, but my advise is to never use it). On the 25th I received a reply stating they would hate to loose me as a customer, would I consider a different plan? I actually didn't realize that it would be imperative that I reply to this email, I thought I had requested a cancellation. \r\nThere would be a 30 day notice required, I would have to return the equipment and bottles myself and that there would be a ""restocking fee"" or a ""sanitizing fee"". I was not contacted again by anyone else, so I thought I would be returning the equipment and bottles as soon as they were emptied (the bottles are very heavy when full, as is the cooler and I would have to pay another fee to have someone pick it up) and that would be that. I was charged the regular monthly service charge again in October, which I had not planned for, and my strict budget was blown. I made a call to customer service, and that was not helpful, so I sent two other emails.They close the website ""tickets"", (email correspondence) when they reply I guess. In the first reply they noticed that I had called customer service (thanks for noticing) and informed me that I would be contacted the next morning (I was not). The second reply informed me again I would be contacted by the cancelation dept. (I was not). I sent another email that day, there was a reply the next day, ""someone will contact you at noon tomorrow"". I didn't talk to anyone until November at which time I was informed that I would have to send an email in writing saying that I wanted to cancel. Um, I did that in September, I explained. This time in the correspondence I asked that they contact me before taking money from my account. Today I was again charged, oh yeah forgot about the ""sanitizing fee"".

Pros: Good water

Cons: They really don't want to loose your business, you are stuck for as long as they string you along

.

when I call the O_Premium water for any question they are very friendly and make sure I understand every thing before I get off the phone Im not very good with with my word but they understend what Im asking that make's someone like me want to Let all my friend 's to sign up for the drianking water with them..

2
★★★★★

when I call the O_Premium water for any question they are very friendly and make sure I understand every thing before I get off the phone Im not very good with with my word but they understend what Im asking that make's someone like me want to Let all my friend 's to sign up for the drianking water with them..

Pros: good service.thumbs up

.

Wow, something's fishy! I wrote a (neg) review in Oct/Nov 2008, and there were several others already posted at the time, now all I see for months are 4&5-star reviews? I thought this was a ""Neutral"" forum for actual customers to give true-story experiences and opinions based upon those experiences.\r\nHow much is Owater paying to have these negative reviews wiped out? Looks like they're grabbing anyone they can find (or possibly just getting employees?) to write positive reviews when there is NOTHING positive about this company's service! \r\n\r\nAdmittedly, the water (the electrolyte water) IS good; however,being flat-out LIED to and treated horribly does NOT compensate, even if the water had gold in it! Repeated calls to Cust. Svc and resulting promises to fix the problem from various representatives (Jennifer/Jessica (she refused to say her name clearly), Gertrude, Sandy), even with verifiable, dated emails to/from from Sandy as documentation--still NOTHING.\r\n\r\nIn a reputable business, let's say you're overcharged. You bring up the problem, and they promise to fix it. The next month (hopefully) there is a credit for the overage, dated back to the day it was SUPPOSED to have been billed correctly. Not so here! Even after MONTHS of overbilling, even with PROVABLE dated emails, each person you speak to states the overbilling can be corrected ""as of today's date""...but then it still doesn't happen. When you talk to the next person, they still won't date the over-billing even back to the previous discussion with the other person, it is still, ""as of today's date""...and still doesn't change.\r\nDo you see the pattern here? Continuous over-billing, continual promises to have it fixed ""starting as of today"" and then when it DOESN'T get fixed, you call again and again it's ""as of today"". They have NO incentive to EVER fix the over-billing, because their policy is NOT to back-date the over-billing to correct what you've already been over-charged! WHAT A GREAT SCAM!! \r\n

0
★☆☆☆☆

Wow, something's fishy! I wrote a (neg) review in Oct/Nov 2008, and there were several others already posted at the time, now all I see for months are 4&5-star reviews? I thought this was a ""Neutral"" forum for actual customers to give true-story experiences and opinions based upon those experiences.\r\nHow much is Owater paying to have these negative reviews wiped out? Looks like they're grabbing anyone they can find (or possibly just getting employees?) to write positive reviews when there is NOTHING positive about this company's service! \r\n\r\nAdmittedly, the water (the electrolyte water) IS good; however,being flat-out LIED to and treated horribly does NOT compensate, even if the water had gold in it! Repeated calls to Cust. Svc and resulting promises to fix the problem from various representatives (Jennifer/Jessica (she refused to say her name clearly), Gertrude, Sandy), even with verifiable, dated emails to/from from Sandy as documentation--still NOTHING.\r\n\r\nIn a reputable business, let's say you're overcharged. You bring up the problem, and they promise to fix it. The next month (hopefully) there is a credit for the overage, dated back to the day it was SUPPOSED to have been billed correctly. Not so here! Even after MONTHS of overbilling, even with PROVABLE dated emails, each person you speak to states the overbilling can be corrected ""as of today's date""...but then it still doesn't happen. When you talk to the next person, they still won't date the over-billing even back to the previous discussion with the other person, it is still, ""as of today's date""...and still doesn't change.\r\nDo you see the pattern here? Continuous over-billing, continual promises to have it fixed ""starting as of today"" and then when it DOESN'T get fixed, you call again and again it's ""as of today"". They have NO incentive to EVER fix the over-billing, because their policy is NOT to back-date the over-billing to correct what you've already been over-charged! WHAT A GREAT SCAM!! \r\n

Pros: Electrolyte water

Cons: Non-existent honesty & cust. svc. are deal-breakers!!

.

We been using O -water since 04. At the very beginning my husband was sure we were just drinking average water from another average bottled water company and refused to drink it. Then one day he decided to give it a try after my family repeatedly told him to quit bein stubborn and try it ! His reply was "" fine ill try it ""! He said ' I cant believe I'm going to say this but , this water taste great ! Seriously my family cant get enough of this water. Even with the tough economy situation i have thought maybe we could cut back cost by cutting the water. but the family assures me thats not something we can do without, and i agree.

2
★★★★★

We been using O -water since 04. At the very beginning my husband was sure we were just drinking average water from another average bottled water company and refused to drink it. Then one day he decided to give it a try after my family repeatedly told him to quit bein stubborn and try it ! His reply was "" fine ill try it ""! He said ' I cant believe I'm going to say this but , this water taste great ! Seriously my family cant get enough of this water. Even with the tough economy situation i have thought maybe we could cut back cost by cutting the water. but the family assures me thats not something we can do without, and i agree.

Pros: I have always had good service and when a problem arises they have been quick to reply.

Cons: none

.

great water. Bad service takes along time to get through on the phone. Takes a long time for them to get to the house when is something wrong. The Esio cooler is bad. We have gone through 3 of them in 3 months. Like the water but not the Esio cooler.

2
★★★★☆

great water. Bad service takes along time to get through on the phone. Takes a long time for them to get to the house when is something wrong. The Esio cooler is bad. We have gone through 3 of them in 3 months. Like the water but not the Esio cooler.

Pros: Good water

Cons: price and the amout of time it takes to fix the problem

.

We have tasted all the brands and for home delivery this is the best tasting water in Arizona, hands down! They are the ONLY water company for this family, and I even got my friends in on the deal once they tasted it! One low fee each month, and unlimited water. We use it for cooking, animal water dishes, ice cubes...its that great! The downside of O Premium is the service. They have certainly not lived up to my expectations, but I see potential for improvement and it seems to be on the upswing. I say try it and you decide!

2
★★★★☆

We have tasted all the brands and for home delivery this is the best tasting water in Arizona, hands down! They are the ONLY water company for this family, and I even got my friends in on the deal once they tasted it! One low fee each month, and unlimited water. We use it for cooking, animal water dishes, ice cubes...its that great! The downside of O Premium is the service. They have certainly not lived up to my expectations, but I see potential for improvement and it seems to be on the upswing. I say try it and you decide!

Pros: Great Tasting Water

Cons: Customer Service

.

Have used O Premium for over 4 yrs. Love the no spill bottles, makes the changing of bottles much easier. Delivery & customer service have been great!! Would recommend to anyone.

2
★★★★★

Have used O Premium for over 4 yrs. Love the no spill bottles, makes the changing of bottles much easier. Delivery & customer service have been great!! Would recommend to anyone.

.

I would recomment OPremium Water to everyone. They are always friendly and they keep their word about deliveries. They continue to be the leader in up to date water products and actually listen to what their customers want.

2
★★★★★

I would recomment OPremium Water to everyone. They are always friendly and they keep their word about deliveries. They continue to be the leader in up to date water products and actually listen to what their customers want.

.

I have been a customer of O Premium for several years. I have move several times. They have always been helpful. I love the no spill bottles. I would recommend them if you are looking for a bottled water service.

2
★★★★☆

I have been a customer of O Premium for several years. I have move several times. They have always been helpful. I love the no spill bottles. I would recommend them if you are looking for a bottled water service.

Pros: great service;good product

Cons: cost is average

.

Wow I feel bad writing this because everyone else says such good things.\r\n\r\nI only signed up a few months ago, for cooler water and bottles of water. After the first month they charged me extra for the sports bottles of water that was supposed to be included in my contract. I called and they saw the problem and they would make sure the driver drops it off the next time. Next time came and no bottles. I call they say they will fix the problem again...next time came no bottles. Today December 12, 2008 is the third time and AGAIN no sport bottles. I emailed a pretty harsh email this morning with the options to drop off bottles by 5pm or end my service. I'm hoping they fix this.

0
★☆☆☆☆

Wow I feel bad writing this because everyone else says such good things.\r\n\r\nI only signed up a few months ago, for cooler water and bottles of water. After the first month they charged me extra for the sports bottles of water that was supposed to be included in my contract. I called and they saw the problem and they would make sure the driver drops it off the next time. Next time came and no bottles. I call they say they will fix the problem again...next time came no bottles. Today December 12, 2008 is the third time and AGAIN no sport bottles. I emailed a pretty harsh email this morning with the options to drop off bottles by 5pm or end my service. I'm hoping they fix this.

Pros: Good water

Cons: No delivery is as agreed

.

iI have been using o premium water and i think it is great. They give you just enough and it tastes good. I have told all my friends and they now enjoy it too

2
★★★★★

iI have been using o premium water and i think it is great. They give you just enough and it tastes good. I have told all my friends and they now enjoy it too

Pros: GOOD WATER

Cons: NOT ANY

.

Living in the desert, you learn quickly that bottled water is a necessity! Initially I did not think about the quality of water I purchased, just the price. O Premium showed me the difference in quality!! A water quality test that took only a few minutes left no question of the quality of its water and the total lack of quality in the water I had been subscribing to for two years! Three years later I have nothing but positive experiences with O Premium Water!!

2
★★★★★

Living in the desert, you learn quickly that bottled water is a necessity! Initially I did not think about the quality of water I purchased, just the price. O Premium showed me the difference in quality!! A water quality test that took only a few minutes left no question of the quality of its water and the total lack of quality in the water I had been subscribing to for two years! Three years later I have nothing but positive experiences with O Premium Water!!

Pros: Thumbs up!

Cons: Unknown

.

Calling in was great and easy, no long phone wait to speak to a live customer service agent, we wanted to change address of service when we moved and had no problems with customer service.

2
★★★★★

Calling in was great and easy, no long phone wait to speak to a live customer service agent, we wanted to change address of service when we moved and had no problems with customer service.

.

As a valued customer I must say that O'Premium Waters has been a great investment in my busy life. The water you provide my family and I have been excellent. The delivery date changes we have been experiencing need to be addressed, however the service is great and the water is awesome. Thank you for your business and service. I have never been disappointed with the water you provide.

2
★★★★★

As a valued customer I must say that O'Premium Waters has been a great investment in my busy life. The water you provide my family and I have been excellent. The delivery date changes we have been experiencing need to be addressed, however the service is great and the water is awesome. Thank you for your business and service. I have never been disappointed with the water you provide.

Pros: Plenty of water that lasts more than a month, great customer service, saves money.

Cons: Too many changes to delivery route.

.

I just wanted you to all know that when calling about a issue i had with my deliver and making sure it would be fixed for next month was great. the person who helped me saw that i did call to make a change and it just didn't get added in. she was helpful and told me she took care of it and i would be recieving it in the mail. i love your service and products. keep up the good work.

2
★★★★★

I just wanted you to all know that when calling about a issue i had with my deliver and making sure it would be fixed for next month was great. the person who helped me saw that i did call to make a change and it just didn't get added in. she was helpful and told me she took care of it and i would be recieving it in the mail. i love your service and products. keep up the good work.

.

I missed a delivery Date for O Premium Waters & called the customer assistance for help. Usually there is a fee for an extra delivery date, but the gentleman I spoke to named David was very nice, apologetic & kindly excused the delivery fee for me. He made my experience feel very personal & that was very much appreciated. Everyone I've ever spoken to at O Premium Waters has the same friendly attitude! They are wonderful to work with. Thanks!

2
★★★★★

I missed a delivery Date for O Premium Waters & called the customer assistance for help. Usually there is a fee for an extra delivery date, but the gentleman I spoke to named David was very nice, apologetic & kindly excused the delivery fee for me. He made my experience feel very personal & that was very much appreciated. Everyone I've ever spoken to at O Premium Waters has the same friendly attitude! They are wonderful to work with. Thanks!

.

This company is new and improved. Customer service may still be an issue but we will see. Great Deals on a great cooler system and unlimited water.

1
★★★☆☆

This company is new and improved. Customer service may still be an issue but we will see. Great Deals on a great cooler system and unlimited water.

Pros: Great PRICES

Cons: Customer Service

.

I have been a customer for four years and have never had a problem. Best deal in town and water is wonderful.

2
★★★★★

I have been a customer for four years and have never had a problem. Best deal in town and water is wonderful.

.

I've delt with other contracts where if something happens you are just out of luck and the customer service is terrible. But with O Premium Waters I had a sitituation come up with a death in my family and I missed my delivery date. When I called O Premium Waters customer service and explained this they sent my wated out the next day at no additional cost to me. And the customer service rep. was exstreamly nice and geniune which is hard to come by with c.s. reps. I would recommend O Premium Waters to everyone.

2
★★★★★

I've delt with other contracts where if something happens you are just out of luck and the customer service is terrible. But with O Premium Waters I had a sitituation come up with a death in my family and I missed my delivery date. When I called O Premium Waters customer service and explained this they sent my wated out the next day at no additional cost to me. And the customer service rep. was exstreamly nice and geniune which is hard to come by with c.s. reps. I would recommend O Premium Waters to everyone.

Pros: Everything

.

I HAVE BEEN USING O'PREMIUM WATER FOR THE PAST 2 YRS. MY SISTER RECOMMENDED IT AND SO DID MY BROTHER IN LAW. THEY LOVE IT. I HAVE IT WITH THE ESIO SYSTEM IT IS THE COOLEST WATER MACHINE I HAVE EVER USED. WHEN I WANT A HOT CUP OF TEA I DON'T HAVE FUMBLE AROUND WITH AN OLD TEA POT,AND BOIL WATER. AND HEAT UP THE KITCHEN. THE ESIO JUICES ARE VERY GOOD. MY FAVORITE IS THE LEMONADE.

2
★★★★★

I HAVE BEEN USING O'PREMIUM WATER FOR THE PAST 2 YRS. MY SISTER RECOMMENDED IT AND SO DID MY BROTHER IN LAW. THEY LOVE IT. I HAVE IT WITH THE ESIO SYSTEM IT IS THE COOLEST WATER MACHINE I HAVE EVER USED. WHEN I WANT A HOT CUP OF TEA I DON'T HAVE FUMBLE AROUND WITH AN OLD TEA POT,AND BOIL WATER. AND HEAT UP THE KITCHEN. THE ESIO JUICES ARE VERY GOOD. MY FAVORITE IS THE LEMONADE.

.

I've been a user of O Premium Waters for a while now and have had nothing but great service. With the taste of the valley's tap water being pretty much disgusting, and bottled water being priced so high O Premium Waters is a great alternative and very convenient. \r\n\r\nWith the price being about 35 dollars for all I can drink water that means my pets also get to enjoy the clean refreshing taste of O Premium. \r\n\r\nIf you're in the valley, O Premium waters is a MUST.

2
★★★★★

I've been a user of O Premium Waters for a while now and have had nothing but great service. With the taste of the valley's tap water being pretty much disgusting, and bottled water being priced so high O Premium Waters is a great alternative and very convenient. \r\n\r\nWith the price being about 35 dollars for all I can drink water that means my pets also get to enjoy the clean refreshing taste of O Premium. \r\n\r\nIf you're in the valley, O Premium waters is a MUST.

Pros: Great price. Great taste. Great service.

Cons: None.

.

i have been with opremium for years and have NEVER had a problem. water is tasty and very refreshing. I even give it to my lil pug Roxy. thank you

2
★★★★★

i have been with opremium for years and have NEVER had a problem. water is tasty and very refreshing. I even give it to my lil pug Roxy. thank you

Pros: delivered directly to you door. how great is that?

Cons: i have none

.

I'm from detroit michigan where the water there is ok to drink right from the faucet. When I moved here all my friends recommended O premium waters over Sparklets. I ordered it and have been happy ever since.

2
★★★★★

I'm from detroit michigan where the water there is ok to drink right from the faucet. When I moved here all my friends recommended O premium waters over Sparklets. I ordered it and have been happy ever since.

Pros: Always on time.

Cons: Dont have one.

.

\r\nO Premium in our opinion is the best tasting ""bottled"" water out of all the other companies we have tried. We have been with them for over a year now. Office staff is very helpful and plesant. We have tried to save money by installing an under the sink filter, but in the long run this is the only way to go!! And most economical!

2
★★★★★

\r\nO Premium in our opinion is the best tasting ""bottled"" water out of all the other companies we have tried. We have been with them for over a year now. Office staff is very helpful and plesant. We have tried to save money by installing an under the sink filter, but in the long run this is the only way to go!! And most economical!

.

Until I got Opremium water, I would buy any brand and not notice any difference; now if I drink any other brand of water I can tell the difference in taste! \r\nThe service is great, they deliver just once a month, and if you need anything in between, just call them and they'll be there the next day! I highly recommend it!

2
★★★★★

Until I got Opremium water, I would buy any brand and not notice any difference; now if I drink any other brand of water I can tell the difference in taste! \r\nThe service is great, they deliver just once a month, and if you need anything in between, just call them and they'll be there the next day! I highly recommend it!

.

I have been with O Premium for many years. I have moved and kept them because they do have the best water that I have tasted. They deliver to your home once a month which might seem unreasonable however if you think about it it is more convenient so you are not having to remeber every week and lug those bottles around all the time. The customer service people they have are always quick to respond and very helpful in resolving any problems quickly. The drivers are even great, I have had some help me put the bottles in the garage. What more can you ask for?

2
★★★★★

I have been with O Premium for many years. I have moved and kept them because they do have the best water that I have tasted. They deliver to your home once a month which might seem unreasonable however if you think about it it is more convenient so you are not having to remeber every week and lug those bottles around all the time. The customer service people they have are always quick to respond and very helpful in resolving any problems quickly. The drivers are even great, I have had some help me put the bottles in the garage. What more can you ask for?

Pros: delivery, quick, responsive

.

I live with 3 girls, we are all in college and constantly in and out of the house. Our experience with O water has been amazing. Before we had O water we were always struggling to keep water in the fridge and make sure we had enough. Now with O water we always have cold water available, which is much needed in this heat! We chose to get the electrolyte water since we are always on the go and it has worked very well. It is pure good tasting water that you can drink without worrying what crazy chemicals are in it. I would definitely recommend O water to anyone and everyone!

2
★★★★★

I live with 3 girls, we are all in college and constantly in and out of the house. Our experience with O water has been amazing. Before we had O water we were always struggling to keep water in the fridge and make sure we had enough. Now with O water we always have cold water available, which is much needed in this heat! We chose to get the electrolyte water since we are always on the go and it has worked very well. It is pure good tasting water that you can drink without worrying what crazy chemicals are in it. I would definitely recommend O water to anyone and everyone!

Pros: Great tasting water!

.

This is one of the best companies I have ever had service from. When I move, they accomodate me by not delaying my service. Whenever I call I always get the help I am looking for. I have to say, I enjoy this water more then any other I have tried including Aquafina plus it is not as expensive as most. Prices are great. If I need a case of water, I just call & it is at my door within the week. I highly recommend this company to anyone, home or office, that is looking for fresher, healthier water delivered right to you.

2
★★★★★

This is one of the best companies I have ever had service from. When I move, they accomodate me by not delaying my service. Whenever I call I always get the help I am looking for. I have to say, I enjoy this water more then any other I have tried including Aquafina plus it is not as expensive as most. Prices are great. If I need a case of water, I just call & it is at my door within the week. I highly recommend this company to anyone, home or office, that is looking for fresher, healthier water delivered right to you.

Pros: Inexpensive, great tasting, great service, great selection

.

These folks are ready, willing and able to help you out anytime you call with a question or request. They've always answered any questions I've had to my satisfaction. I highly recommend their service!

2
★★★★★

These folks are ready, willing and able to help you out anytime you call with a question or request. They've always answered any questions I've had to my satisfaction. I highly recommend their service!

Pros: Service

Cons: Can't think of any

.

-excellent customer service - handled the few hickups that we have had very promtly \r\nThe water taste beter they any other service that we have had. \r\nHave recommend and signed up neighbors and friends \r\nwould still recommend- \r\ntry the flavor pouches- takes drinking water to another level,

2
★★★★☆

-excellent customer service - handled the few hickups that we have had very promtly \r\nThe water taste beter they any other service that we have had. \r\nHave recommend and signed up neighbors and friends \r\nwould still recommend- \r\ntry the flavor pouches- takes drinking water to another level,

Pros: Taste

Cons: Cost

.

I have had the pleasure of being a customer for awhile and have had absolutely no complaints. I chose to go with this company because when I worked for a company in Tempe they also had this water delivered for the company to use. The service was always A+ and the water tasted great. After I left that job I was a stay at home mother of four children. The water that was coming out of our tap is awful. I was outside of my home playing with my children and some man came to me and gave me water bottles to try. I was impressed as to the taste of the water in the bottle. I can't even compare bottled water at the store to what I receive out of my cooler. I have decided to try the ESIO system and am very excited to receive that. Thanks again for all of your help whenever I need it and I am sure in the future I will be needing more services.

2
★★★★★

I have had the pleasure of being a customer for awhile and have had absolutely no complaints. I chose to go with this company because when I worked for a company in Tempe they also had this water delivered for the company to use. The service was always A+ and the water tasted great. After I left that job I was a stay at home mother of four children. The water that was coming out of our tap is awful. I was outside of my home playing with my children and some man came to me and gave me water bottles to try. I was impressed as to the taste of the water in the bottle. I can't even compare bottled water at the store to what I receive out of my cooler. I have decided to try the ESIO system and am very excited to receive that. Thanks again for all of your help whenever I need it and I am sure in the future I will be needing more services.

Pros: Very impressed by everything I have had to experience so far

Message from Sparkletts Water

Service you can count on. Quality you can trust.

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